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WHAT UBER’S DATA BREACH REVEALS ABOUT SOCIAL ENGINEERING

Tim Keary
September 16, 2022 3:20 PM
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Image Credit: Mateusz Slodkowski/SOPA Images/LightRocket via Getty Images

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--------------------------------------------------------------------------------



Few techniques are as popular among cybercriminals as social engineering.
Research shows that IT staff receive an average of 40 targeted phishing attacks
a year, and many organizations are struggling to intercept them before it’s too
late. 

Just yesterday, Uber was added to the long list of companies defeated by social
engineering after an attacker managed to gain access to the organization’s
internal IT systems, email dashboard, Slack server, endpoints, Windows domain
and Amazon Web Services console. 

1
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The evolving impact of graph analytics_
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TOP ARTICLES







The evolving impact of graph analytics_


The New York Times [subscription required] reported that an 18-year-old hacker
sent an SMS message to an Uber employee impersonating support staff to trick
them into handing over their password. The hacker then used it to take control
of the individual’s Slack account, before later gaining access to other critical
systems. 

The data breach sheds light on the effectiveness of social engineering
techniques and suggests that enterprises should reevaluate reliance on
multifactor authentication (MFA) to secure their employees’ online accounts. 


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SOCIAL ENGINEERING: THE LOW-BARRIER WAY TO HACK  

In many ways, the Uber data breach further illustrates the problem of relying on
password-based authentication to control access to online accounts. Passwords
are easy to steal with brute-force hacks and social engineering scams, and they
provide a convenient entry point for attackers to exploit. 

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At the same time, no matter how good a company’s defenses are, if they’re
relying on passwords to secure online accounts, it only takes one employee to
share their login credentials for a breach to take place. 

“Uber is the latest in a string of social engineering attack victims. Employees
are only human, and eventually, mistakes with dire consequences will be made,”
said Arti Raman, CEO and founder of Titaniam. “As this incident proved, despite
security protocols in place, information can be accessed using privileged
credentials, allowing hackers to steal underlying data and share them with the
world.”

While measures like turning on multifactor authentication can help to reduce the
likelihood of account takeover attempts — they won’t fully prevent them.


RETHINKING ACCOUNT SECURITY 

Generally, user awareness is an organization’s best defense against social
engineering threats. Using security awareness training to teach employees how to
detect manipulation attempts in the form of phishing emails or SMS messages can
reduce the likelihood of them being tricked into handing over sensitive
information. 

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“General cybersecurity awareness training, penetration testing and antiphishing
education are powerful deterrents to such attacks,” said Neil Jones, director of
cybersecurity evangelism at Egnyte. 

Organizations simply cannot afford to make the mistake of thinking that
multifactor authentication is enough to prevent unauthorized access to online
accounts. Instead, company leaders need to assess the level of risk based on the
authentication options supported by the account provider and implement
additional controls accordingly. 

“Not all MFA factors are created equal. Factors such as push, one-time-passcodes
(OTPs), and voice calls are more vulnerable and are easier to bypass via social
engineering,” said Josh Yavor, CISO at Tessian. 

Instead of relying on these, Yavor recommends implementing security-key
technology based on modern MFA protocols like FIDO2 that have phishing
resilience built into their designs. These can then be augmented with
secure-access controls to enforce device-based requirements before providing
users access to online resources.  

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