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 * UtilityAITM
   * What is UtilityAITM?
     #FutureReady
     Clean Energy Future
     #Decarbonization & #Electrification
     Technology Overview
     #Load Disaggregation (NILM)
     Patents
     #17 and Counting
 * CX Transformation
   * Digital HER
     Paper HER
     AI-Powered Alerts
     (Web, Email, SMS & Mobile)
 * Solutions
   * Home Energy
     Reports (HER) 2.0
     Virtual Energy Assessment
     Gas
     Solution
     Enterprise
     Analytics
     (Analytics
     Workbench)
     EV Analytics
     (Electrification)
     Energy Analytics
     Salesforce Cloud
     Small-Medium
     Business (SMB)
     Smart ShopTM
     Marketplace
     Call Center
     (CARE)
     Digital Customer Experience
     Low-Medium
     Income (LMI)
     Decarbonization
 * Knowledge Center
 * Blog
 * Events
   * Engage Virtual 2021
     #FutureReady
     Engage Virtual 2020
     #Digitalization
     #Personalization
     #Resilience
     Engage 2019
     #UtilityAI
 * Company
   * About
     Leadership
     Board & Advisors
     Customers
     Partners
     - Itron
     - Salesforce
     - EnergyHub
     Careers
     Press & News
     Contact Us

Bidgely provides utilities with comprehensive, data-driven solutions that meet
unique LMI customer needs and address the common barriers they face -- all while
delivering a superior customer experience. UtilityAI allows utilities to more
accurately identify LMI customers, analyze their usage and engage them in
meaningful ways with personalized multi-channel communications that more
effectively encourage energy efficiency and allow customers to reduce their
energy costs.

Creating a positive and cooperative utility-LMI customer relationship yields a
wide range of benefits for the utility including increased customer satisfaction
and reduced OpEx costs. By leveraging customer data to generate awareness,
provide transparency, build trust, and target and engage customers with
personalized no-cost and low-cost tips and high bill alerts, we can help LMI
customers improve their comfort, health, and safety and reduce their energy
burden.

Drive Savings While Building Trust

Increasing exposure to and awareness of energy savings programs correlates
directly to higher customer satisfaction and loyalty.

Connect Customers With Valuable Resources

With hyper-targeted outreach and alerts, UtilityAI maximizes LMI customer
participation in the utility programs designed to serve them and makes it easy
to enroll, including rebates, financing, energy efficiency, and demand response.

Equitably Extend the Reach of All Utility Programs

Engage middle and low-income customers and those in all consumption tiers who
are not typically treated with programs such as Home Energy Reports to maximize
savings without incurring additional program costs.

Prevent and Reduce Arrearages

By proactively providing visibility over their own energy consumption throughout
the billing cycle, customers can more easily lower their costs and plan for high
bills before they become an issue.

Provide a Wide-Range of Self Service Tools

Making free online audits, virtual assessments, and DIY kits available on a
targeted basis empowers customers to lower their energy consumption on their own
terms, saving money and time.


BETTER UNDERSTAND
LMI CUSTOMERS

UtilityAI creates individualized LMI customer profiles based on energy usage,
residential information, and load type to enable thoughtful, personalized
outreach to better drive product adoption.


ENGAGE WITH PERSONALIZED
BEHAVIORAL CHANGE STRATEGIES

UtilityAI alerts employ self-comparison and a customer-specific itemization of
energy spending to motivate energy-saving actions rather than potentially
negative similar home neighbor comparisons. Data-driven monthly bill summary,
bill projection, high usage, and product recommendation alerts effectively
reduce bill shock, high bill calls, and energy consumption.


EDUCATE WITH ONLINE AUDIT & RELEVANT OFFERINGS

Online audits allow customers to explore and take control of their own
consumption. LMI customers typically check their bills and utilize these
services more than other segments. Bidgely's web portal also includes rate
education to help customers determine if they are on the optimal rate plan.
Informed product offerings at affordable prices also improve LMI customer access
to smart thermostats, smart plugs, and efficient appliances to further lower
their costs.


USE VIRTUAL ASSESSMENTS TO FACILITATE DIY SOLUTIONS

Bidgely's field audit tool can inform the delivery of personalized, no-cost DIY
kits to LMI customers that include simple home weatherization tools to help
drive kWh/therm savings. If equipment replacement is recommended, our
third-party partners are able to generate instant rebates ensuring a
budget-conscious, seamless experience.


PROVIDE MORE INSIGHTFUL LIVE CARE SUPPORT

Using UtilityAI CARE, CSR agent dashboards are also informed by Bidgely's
personalization engine to ensure agents have insights about each customer's
purchasing power and most relevant energy savings tips and next best actions.
Rich information about suitable rates, rebates, home audits, budget alerts and
language preferences is available to CSRs to guide and support customer calls as
a trusted energy advisor.


CLIENT TESTIMONIALS

"AI and data-driven programs have the incredible ability to increase customer
savings, engagement and satisfaction through Advanced Meters. With the goal of
expanding energy efficiency among average consumption customers through
cost-effective digital channels, we have used Bidgely’s solution to personalize
our approach and better understand our customers’ needs and motivations."

— DR. LIZA LEGASPI, PROGRAM MANAGER, SOCALGAS


RESOURCES

VIDEO
Customer Spotlight:
Achieving Resilience,
Savings, and
Customization through
AI Powered
Hyper-Personalization
VIDEO
Personalization to
Improve Behavioral
Programs
WEBINAR
UtilityAI In Depth:
Unlocking Value
for Gas and Dual
Fuel Utilities


CHECK OUT BIDGELY'S
DEMO PORTAL
TO LEARN MORE.

LAUNCH DEMO
×

SOLUTIONS
 * Home Energy
   Reports (HER) 2.0
 * Virtual Energy
   Assessment
 * Gas Solution
 * Enterprise Analytics
   (Analytics Workbench)
 * EV Analytics
   (Electrification)
 * Energy Analytics
   Salesforce Cloud
 * Small Medium
   Business (SMB)
 * Smart Shop™
   Marketplace
 * Call Center
   (CARE)
 * Digital Customer Experience
 * Low-Medium
   Income (LMI)
 * Decarbonization

CX TRANSFORMATION
 * Digital HER
 * Paper HER
 * AI-Powered Alerts
   (Web, Email, SMS & Mobile)

 * CUSTOMERS

PARTNERS
 * Itron
 * Energy Hub
 * Salesforce

 * UTILITYAITM
 * TECHNOLOGY
 * PATENTS

 * CONTACT US
 * CAREERS
 * KNOWLEDGE CENTER
 * PRESS & NEWS
 * LEADERSHIP
 * BOARD & ADVISORS
 * ABOUT BIDGELY
 * BLOG

 * 
 * 
 * 

 * Privacy
 * Terms
 * © 2022 Bidgely, inc. all rights reserved

 * UtilityAI™
   * What is UtilityAI™?
   * Technology Overview
   * Patents
   * Clean Energy Future
 * CX Transformation
   * Digital HER
   * Paper HER
   * AI-Powered Alerts (Web, Email, SMS & Mobile)
 * Solutions
   * Home Energy Reports (HER) 2.0
   * Virtual Energy Assessment
   * Gas Solution
   * Enterprise Analytics (Analytics Workbench)
   * EV Analytics (Electrification)
   * Energy Analytics Salesforce Cloud
   * Small-Medium Business (SMB)
   * Smart ShopTM Marketplace
   * Call Center (CARE)
   * Digital Customer Experience
   * Low-Medium Income (LMI)
   * Decarbonization
 * Resources
 * Events
   * Engage Virtual 2021
   * Engage Virtual 2020
   * Engage 2019
 * Blog
 * Company
   * About
   * Leadership
   * Board & Advisors
   * Customers
   * Partners
     * Itron
     * Salesforce
     * EnergyHub
   * Careers
   * Press & News
   * Contact Us
 * Access Demo