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Submitted URL: https://t.communications.canadapost-postescanada.ca/r/?id=h38c2984,83cfe0f,780436f
Effective URL: https://www.canadapost-postescanada.ca/cpc/en/support.page
Submission: On April 06 via manual from FR — Scanned from CA
Effective URL: https://www.canadapost-postescanada.ca/cpc/en/support.page
Submission: On April 06 via manual from FR — Scanned from CA
Form analysis 2 forms found in the DOM
Name: headerSISU — POST https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/login?stepupId=smb_mode1,consumer,commercial_link,smb_link&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue?stepupId=smb_mode1,consumer,commercial_link,smb_link&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue
<form method="post"
action="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/login?stepupId=smb_mode1,consumer,commercial_link,smb_link&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue?stepupId=smb_mode1,consumer,commercial_link,smb_link&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue"
stepup="1" name="headerSISU" class="cpidSignIn sso_form" businessurl="https://www.canadapost.ca/dash-tableau/en/" id="signinFormMobile">
<div class="signin-account-container">
<h3 class="signin-header">Access your account</h3>
<label for="username" class="title">Username</label>
<input id="username" placeholder="" name="username" type="text">
<div class="rememberme-wrapper">
<input value="1" id="rememberme" name="rememberme" type="checkbox">
<label for="rememberme">Remember my username on this device</label>
</div>
<label for="password" class="title">Password</label>
<input id="password" placeholder="" name="password" type="password" autocomplete="nope">
<input value="Sign in" class="button" type="submit">
<div class="user-secure"> Forgot
<a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-username?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue?&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Username?</a>
or
<a href="https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/forgot-password?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue?&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" class="sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Password?</a>
</div>
</div>
<div class="create-account-container">
<h3 class="signin-header">Register online</h3>
<p class="signup-text-mobile"> Create an online account in a few easy steps! </p>
<a href="https://sso-osu.canadapost-postescanada.ca/pfe-pap/en/registration?&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue?stepupId=smb_mode1,consumer,commercial_link,smb_link&templateId=cpcapps&language=en&manifestId=cpgSecurity&sourceUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page&targetUrl=https%3A%2F%2Fwww.canadapost-postescanada.ca%2Fcpc%2Fen%2Fsupport.page%3FforceVouchFor%3Dtrue&businessUrl=https%3A%2F%2Fwww.canadapost.ca%2Fdash-tableau%2Fen%2F%3FforceVouchFor%3Dtrue" stepup="1" class="button sso_link" businessurl="https://www.canadapost.ca/dash-tableau/en/" tabindex="0">Register now</a>
</div>
</form>Name: scopesearch — GET /cpc/en/search/search.page
<form action="/cpc/en/search/search.page" method="GET" name="scopesearch" id="scopesearch">
<div class="twelve large-12 medium-12 small-12 columns"><input id="q" class="radius ui-autocomplete-input support left" autocomplete="off" name="q" size="20" type="text"> <input id="fid" name="fid" type="hidden" value="4"> <input
class="button left" type="submit" value="Search"></div>
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TRACKED PACKET – INTERNATIONAL
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Learn about non-mailable and controlled item mail restrictions by
country.
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Compare our 3 shipping tools to find the tool for your business.
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Learn about international shipping services for your business needs.
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FIND A RATE AND SHIP
Learn about costs for small business and large volume shipping.
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SNAP SHIP
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EST 2.0
* Compare shipping services
COMPARE SHIPPING SERVICES
Learn about U.S. and international shipping speeds and features.
* Small Packet – USA
SMALL PACKET – USA
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SMALL PACKET INTERNATIONAL – AIR OR SURFACE
* Tracked Packet – USA
TRACKED PACKET – USA
* Tracked Packet – International
TRACKED PACKET – INTERNATIONAL
* Expedited Parcel – USA
EXPEDITED PARCEL – USA
* International Parcel – Air or Surface
INTERNATIONAL PARCEL – AIR OR SURFACE
* Xpresspost – USA
XPRESSPOST – USA
* Xpresspost – International
XPRESSPOST – INTERNATIONAL
* Priority Worldwide
PRIORITY WORLDWIDE
* View restrictions
VIEW RESTRICTIONS
Learn about non-mailable and controlled restrictions by country
* Estimate duties and taxes
ESTIMATE DUTIES AND TAXES
Estimate duties and taxes
* Find customs codes
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COMPLETE CUSTOMS FORM
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Compare our 3 shipping tools to find the tool for your business.
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Quick links to online tools.
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TRACK A PACKAGE
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Redirect a shipment while in transit.
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ACCESS OUR QUICK TOOLS
Quick links to track your parcel, find an address or postal code.
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Online shipping tool best for small businesses.
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SHIPPING MANAGER
Online shipping tool for large volume shippers with a parcels contract.
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Have us pick up packages from your business for shipping.
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SIMPLIFY RETURNS
Learn about how to create a returns strategy for your customers.
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CUSTOMER RETURN POLICY
Create and manage return policies online, for free.
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Business Matters blog.
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REACH EVERY MAILBOX
Create a direct mail campaign online or with the help of a partner.
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* Get to the tool
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DISCOVER SIMILAR CUSTOMERS
Effectively target potential customers using postal code data.
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SEND PERSONALIZED MAIL
Launch a campaign with personalized, addressed direct mail.
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WHY DIRECT MAIL MARKETING?
Our research shows how direct mail supports marketing campaigns.
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AUDIENCE INSIGHTS AND SOLUTIONS
Access targeted customer lists to boost your sales.
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RENT OUR PROSPECT LISTS
Use the most current address data to target and segment customers.
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NCOA MOVER DATA
* Clean your customer lists
CLEAN YOUR CUSTOMER LISTS
Learn about services that increase the accuracy of customer data.
* NCOA mover data service
NCOA MOVER DATA SERVICE
* Get audience insights
GET AUDIENCE INSIGHTS
Analyze campaign data to optimize future campaigns.
* License our data
LICENSE OUR DATA
Use our data products to create your campaign mailing lists.
* Get marketing resources and articles
GET MARKETING RESOURCES AND ARTICLES
Business Matters blog.
* E-commerce
E-COMMERCE
Learn about services to support your online business for customers.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* E-commerce Innovation Awards
E-COMMERCE INNOVATION AWARDS
* Enhance your e-commerce operations
ENHANCE YOUR E-COMMERCE OPERATIONS
Learn about services to enable online purchase, delivery and returns.
* Verify customer addresses
VERIFY CUSTOMER ADDRESSES
Integrate AddressComplete™ to improve your online checkout experience.
* Display rates and delivery dates
DISPLAY RATES AND DELIVERY DATES
Integrate shipping costs and speeds directly in your online checkout.
* Request a pickup
REQUEST A PICKUP
Have us pick up packages from your business for shipping.
* Provide parcel tracking
PROVIDE PARCEL TRACKING
Add tracking to your website and let customers track their purchase.
* Ship from a store
SHIP FROM A STORE
Ship online purchases to customers from the closest retail store.
* Deliver to a post office
DELIVER TO A POST OFFICE
Offer post office pickup of purchases to your customers.
* Simplify returns
SIMPLIFY RETURNS
Create the best returns experience for your customers.
* Integrate with our APIs
INTEGRATE WITH OUR APIS
Use free APIs to integrate our services directly with your website.
* Get e-commerce resources and articles
GET E-COMMERCE RESOURCES AND ARTICLES
Business Matters blog.
* Small business
SMALL BUSINESS
Learn about shipping tools and discounts tailored for small business.
* Shipping discounts
SHIPPING DISCOUNTS
Learn about savings program discount levels.
* Start selling online
START SELLING ONLINE
Learn about setting up your online store with our partners.
* Exclusive discounts
EXCLUSIVE DISCOUNTS
* Direct mail discounts
DIRECT MAIL DISCOUNTS
Learn about small business savings on direct mail marketing campaigns.
* Snap Ship
SNAP SHIP
Create shipping labels online and access discounted rates.
* Postal services
POSTAL SERVICES
Learn about mailing services to support your business operations.
* Mailing
MAILING
Learn about services to manage your business mailings.
* Get business letter discounts
GET BUSINESS LETTER DISCOUNTS
Learn about savings on large-volume business correspondence mail.
* Send publications
SEND PUBLICATIONS
Access lower postage rates on magazines, newspapers and newsletters.
* Prepaid reply mail
PREPAID REPLY MAIL
Include postage-paid return mail as part of direct mail campaigns.
* Design and track reply mail
DESIGN AND TRACK REPLY MAIL
* Forward your mail
FORWARD YOUR MAIL
Forward mail to a new or temporary address.
* Hold your mail
HOLD YOUR MAIL
Temporarily stop mail delivery to your address.
* Register your mail
REGISTER YOUR MAIL
Pay a flat rate for Registered Mail™ and get a signature upon arrival.
* Money services and prepaid cards
MONEY SERVICES AND PREPAID CARDS
Learn about worldwide money transfers and buying secure, prepaid cards.
* Money orders
MONEY ORDERS
Send certified cashable documents securely through the mail.
* Prepaid credit cards
PREPAID CREDIT CARDS
Buy prepaid cards at the post office for shopping and travel.
* Gift cards and prepaid products
GIFT CARDS AND PREPAID PRODUCTS
Buy gift cards and phone vouchers at the post office.
* Find a post office
FIND A POST OFFICE
* Rent a post office box
RENT A POST OFFICE BOX
Get your business mail delivered to a secure Postal Box.
* Digital mail and document sharing
DIGITAL MAIL AND DOCUMENT SHARING
Send pay statements and tax forms or large files to employees securely.
* Share confidential files digitally (Connect)
SHARE CONFIDENTIAL FILES DIGITALLY (CONNECT)
Securely send messages and documents outside your corporate firewall.
* Send digital mail securely
SEND DIGITAL MAIL SECURELY
Send customers and employees bills and statements to a secure inbox.
* Verify customer identity
VERIFY CUSTOMER IDENTITY
Setup Digital Proof of Identity to protect against fraud and theft.
* Purchase stamps and meters
PURCHASE STAMPS AND METERS
Choose your postage and save on frequent or large business mailing.
* Shop
SHOP
Shop for stamps, shipping supplies and collectibles.
* Request a parcel locker
REQUEST A PARCEL LOCKER
Get a free parcel locker installed in your building for residents.
* Billing and Invoices
BILLING AND INVOICES
Learn how to build customized invoices for your business.
* Articles and resources
ARTICLES AND RESOURCES
Access articles with ideas and tips to support your business operations.
* All posts in shipping
ALL POSTS IN SHIPPING
* Shipping articles
SHIPPING ARTICLES
* Shipping resources
SHIPPING RESOURCES
* Shipping events
SHIPPING EVENTS
* All posts in marketing
ALL POSTS IN MARKETING
* Marketing articles
MARKETING ARTICLES
* Marketing resources
MARKETING RESOURCES
* Marketing events
MARKETING EVENTS
* All posts in e-commerce
ALL POSTS IN E-COMMERCE
* E-commerce articles
E-COMMERCE ARTICLES
* E-commerce resources
E-COMMERCE RESOURCES
* E-commerce events
E-COMMERCE EVENTS
OUR COMPANY
Learn about Canada Post and shipping service alerts.
* About us
ABOUT US
Learn about our management team and corporate initiatives.
* Our leadership
OUR LEADERSHIP
Learn about our leadership behaviours and teams.
* Senior management team
SENIOR MANAGEMENT TEAM
Learn about the members of our senior management team.
* Corporate governance
CORPORATE GOVERNANCE
Learn about the Board of Directors, our principles and policies.
* Role of the Board
ROLE OF THE BOARD
* Directors' biographies
DIRECTORS' BIOGRAPHIES
* Directors' committees
DIRECTORS' COMMITTEES
* Board diversity
BOARD DIVERSITY
* Travel and hospitality policy
TRAVEL AND HOSPITALITY POLICY
Learn about the Board and senior management members spending policy.
* Travel and hospitality expenses
TRAVEL AND HOSPITALITY EXPENSES
* Corporate sustainability
CORPORATE SUSTAINABILITY
Learn about how we support communities, employees and the environment.
* Environmental responsibility
ENVIRONMENTAL RESPONSIBILITY
Learn about our sustainability and conservation efforts.
* Accessibility
ACCESSIBILITY
Learn about how we’re improving the accessibility of our services.
* Digital accessibility
DIGITAL ACCESSIBILITY
* Delivery accommodation program
DELIVERY ACCOMMODATION PROGRAM
* Accessibility advisory panel
ACCESSIBILITY ADVISORY PANEL
* Archived corporate reports
ARCHIVED CORPORATE REPORTS
Access past corporate responsibility reports.
* Indigenous and Northern reconciliation
INDIGENOUS AND NORTHERN RECONCILIATION
Learn about how we’re improving our work with Indigenous communities.
* Transparency and trust
TRANSPARENCY AND TRUST
Learn about how we protect your information and keep you informed.
* Privacy centre
PRIVACY CENTRE
Learn about our privacy practices and access the Privacy Policy.
* Access to information
ACCESS TO INFORMATION
* Legislation and regulations
LEGISLATION AND REGULATIONS
Access the Canada Post Corporation Act.
* Financial reports
FINANCIAL REPORTS
View our annual reports and quarterly financial reports.
* Quarterly financial reports
QUARTERLY FINANCIAL REPORTS
Access current and archived quarterly financial reports.
* 2020 Annual report
2020 ANNUAL REPORT
Access the most recent Annual report.
* Giving back to our communities
GIVING BACK TO OUR COMMUNITIES
Learn about grants, awards and access children’s activities.
* Canada Post Community Foundation
CANADA POST COMMUNITY FOUNDATION
Learn about Foundation grants for schools, charities and organizations.
* Community Foundation application
COMMUNITY FOUNDATION APPLICATION
Learn how to apply for a Community Foundation grant.
* Community Foundation trustees
COMMUNITY FOUNDATION TRUSTEES
Learn about the trustees and advisors that award Foundation grants.
* Community Foundation grant recipients
COMMUNITY FOUNDATION GRANT RECIPIENTS
Browse past community projects that have received grants.
* Canada Post Awards for Indigenous Students
CANADA POST AWARDS FOR INDIGENOUS STUDENTS
Learn about education grants for Indigenous Peoples.
* Education award recipients
EDUCATION AWARD RECIPIENTS
Browse a list of past Indigenous Student award winners.
* Write a letter to Santa
WRITE A LETTER TO SANTA
Send a letter to the North Pole and get tips for parents and teachers.
* Santa letter tips for parents
SANTA LETTER TIPS FOR PARENTS
Get letter templates and tips for writing to the North Pole.
* Santa letter tips for teachers
SANTA LETTER TIPS FOR TEACHERS
Get information on sending a class letter to Santa.
* Kids postal service activities
KIDS POSTAL SERVICE ACTIVITIES
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* Jobs
JOBS
View available job opportunities.
* Apply for current opportunities
APPLY FOR CURRENT OPPORTUNITIES
Browse available jobs at Canada Post.
* Business opportunities
BUSINESS OPPORTUNITIES
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* Contract work for your business
CONTRACT WORK FOR YOUR BUSINESS
Partner with us and bid on contracts for your business.
* Goods and services contracts
GOODS AND SERVICES CONTRACTS
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* Transportation contracts
TRANSPORTATION CONTRACTS
Bid on air and ground transportation contracts.
* Become an authorized retail partner
BECOME AN AUTHORIZED RETAIL PARTNER
Offer post office products and services from your business.
* News and media
NEWS AND MEDIA
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* Service alerts
SERVICE ALERTS
Updated details on mail delivery interruptions.
* Service alerts archive
SERVICE ALERTS ARCHIVE
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* Corporate news
CORPORATE NEWS
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* News releases
NEWS RELEASES
Browse our most recent and past news releases.
* Closures and service interruptions
CLOSURES AND SERVICE INTERRUPTIONS
Learn about weather events and holiday hours impacting delivery.
* Negotiations updates
NEGOTIATIONS UPDATES
Get information on negotiations with our unions.
* COVID-19 updates
COVID-19 UPDATES
Learn about impacts to sending amid COVID-19.
* COVID-19 frequently asked questions
COVID-19 FREQUENTLY ASKED QUESTIONS
* Media centre
MEDIA CENTRE
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* Photo gallery
PHOTO GALLERY
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* B-roll footage
B-ROLL FOOTAGE
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* Canada Post logos
CANADA POST LOGOS
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STORE
Shop for stamps, shipping supplies and collectibles.
* Mailing and shipping
MAILING AND SHIPPING
Order packaging, envelopes, stamps, boxes and wraps.
* Postage stamps
POSTAGE STAMPS
* Flat rate (prepaid) products
FLAT RATE (PREPAID) PRODUCTS
Discover prepaid envelopes and flat rate boxes, priced by region.
* Flat rate (prepaid) products and shipping regions
FLAT RATE (PREPAID) PRODUCTS AND SHIPPING REGIONS
* Shipping supplies
SHIPPING SUPPLIES
* Stamp collecting
STAMP COLLECTING
See the latest stamp collections and quality accessories.
* Stamps and collectibles
STAMPS AND COLLECTIBLES
* Stamp collecting accessories
STAMP COLLECTING ACCESSORIES
* Postcards
POSTCARDS
* Coin collecting
COIN COLLECTING
View featured collectible coins released by the Canadian Mint.
* New arrivals
NEW ARRIVALS
* Coins and coin sets
COINS AND COIN SETS
* Coin albums and accessories
COIN ALBUMS AND ACCESSORIES
* Quick Order
QUICK ORDER
* Favourites
FAVOURITES
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* Français
* Français
With the changing COVID-19 situation, we continue to maintain safety protocols
and adjust operations to serve Canadians More Information.
HOW CAN WE HELP?
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FREQUENTLY ASKED QUESTIONS ABOUT
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POST OFFICE AND RATES
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See all topics
POSTAL SERVICES INFORMATION
Comprehensive information about the products and services we offer to both
personal and business customers.
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CONTACT US
Customers may experience delays as we continue to put safety first. Please track
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SOLUTIONS FOR SMALL BUSINESS
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ONLINE BUSINESS CENTRE
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1-866-607-6301
Outside of Canada:
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Help with:
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Monday to Friday, 7 a.m. – 11 p.m. ET
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1-866-607-6301
Outside of Canada:
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Canada Post online shopping
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Philatelic inquiries
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Monday to Friday, 8 a.m. – 8 p.m. ET
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Postal code information
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1-900-565-2633
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Technical support for epost, epost Connect, FlexDelivery™ and usernames and
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Support available 24 hours a day, every day
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ET
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Have your customer number ready when you call
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Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready
when you call.
Monday to Friday from 8 a.m. to 8 p.m. ET
1-800-267-7651
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1-877-376-1212
Technical support for our electronic mailing and shipping tools (EST), epost
Connect, online business centre, and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
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