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SALESFORCE + APPLE REIMAGINE FIELD SERVICE EXPERIENCES WITH AUGMENTED REALITY.

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FIELD SERVICE

Power the future of field service with the #1 AI platform for field service.
Enhance customer engagement with real-time personalization, optimize field teams
with our best in class scheduling engine and access to offline data, and improve
field visits with the help of trusted AI built on the Einstein 1 Platform.

Watch demo Get the guide




WHAT CAN YOU DO WITH YOUR NEW FIELD SERVICE MANAGEMENT SOFTWARE?

Boost revenue, drive efficiency, and provide a seamless customer experience.


DRIVE EFFICIENCY WITH TRUSTED AI.


PREWORK BRIEF

Accelerate service delivery, enhance customer satisfaction, and boost overall
efficiency by giving your mobile workers vital customer data, asset history, and
service records prior to each job. With summarized insights that include
equipment maintenance and past customer interactions, prework briefs help mobile
workers prioritize onsite tasks and grasp the broader context for meeting
contract terms.




ONSITE KNOWLEDGE SEARCH

Field challenges can be daunting when you're on your own. That's why our Field
Service mobile app gives contractors and employees with the power to search both
internal and external knowledge bases instantly. Powered by AI summarization,
users get the precise information necessary to improve first-time fix rates —
boosting confidence and credibility in real-time.




POST-WORK SUMMARY

Say goodbye to time-consuming and error-prone service reports at the end of each
job. Our intelligent summary generation feature ensures accurate and
comprehensive reports while also reducing visit duration. Boost customer
satisfaction significantly with Service Reports enriched with real-time customer
and asset data, updates from mobile workers, and job images.







BOOST MOBILE WORKER PRODUCTIVITY.

See it in action Learn more


FIELD SERVICE MOBILE APP

Our field service mobile app — available on Android and iOS — is the ultimate
all-in-one tool tailored for the demands of today's mobile workforce. Designed
as an offline-first application, it enables your front line to work and
seamlessly save changes even without Wi-Fi. Plus, the app offers extensive
customization options, so it aligns perfectly with your unique business
requirements.




MOBILE APP EXTENSIBILITY

Empower your mobile app users with offline-capable experiences through Lightning
Web Components (LWCs). Use standard components to build a tailored interface
that aligns perfectly with your company's requirements. Unleash your creativity
by designing custom components that boost productivity and bring your innovative
ideas to life for your workforce.




SLACK FOR FIELD SERVICE

Empower your mobile workforce with seamless connectivity and timely assistance
whenever they need it. Swiftly mobilize for service appointments and tap into
the expertise of colleagues throughout your organization. Our user-friendly
interface ensures intuitive and accessible collaboration — keeping your team
connected and responsive.







OPTIMIZE SCHEDULING AND DISPATCH.


DISPATCH MANAGEMENT

Boost your dispatchers' productivity with our Dispatch Console. Easily create
and update resource absences directly in the console. Efficiently organize
candidates by availability and skill to identify the ideal candidates for each
appointment. Experience an enhanced user interface that maximizes the potential
of your Gantt chart for improved scheduling efficiency.




SCHEDULING AND OPTIMIZATION

Elevate your field service operations with our best-in-class scheduling and
optimization engine. Built on the Hyperforce platform, Enhanced Scheduling and
Optimization automates scheduling while aligning with priorities and
constraints. It ensures efficient resource allocation, minimizes travel time,
and complies with service-level agreements.




FORECASTING AND PLANNING

Use real-time data to quickly assess the impact of global or in-day optimization
on travel time and resource utilization. When refining your scheduling policy,
get an instant view of optimization results and KPI changes.







INTELLIGENTLY MANAGE WORK AND ASSETS.

Learn more


ASSET SERVICE MANAGEMENT

Shift from reactive to proactive service with real-time asset tracking. Monitor
service outcomes and create preventive maintenance plans based on asset use,
condition, and specific criteria. For example, you can schedule service if an
asset's temperature exceeds a set threshold — ensuring smooth operations and
preventing downtime




WORK ORDER MANAGEMENT

Simplify the entire work order management process to seamlessly create, assign,
execute, and debrief work orders. Empower your team to stay agile, improve
customer satisfaction, and drive growth by eliminating manual paperwork and
digitizing the entire work order lifecycle.






PROVIDE SEAMLESS CUSTOMER EXPERIENCES.

Learn more


VISUAL REMOTE ASSISTANT

Improve first-time fix-rates while lowering costs by enabling real-time video
from anywhere. In an era where customers prioritize immediate solutions without
on-site visits, Visual Remote Assistant connects them to experts on demand who
can guide them through each step of the resolution on-screen — ensuring customer
satsifaction while reducing truck rolls.




APPOINTMENT ASSISTANT

Enhance customer satisfaction with our self-service solution. Empower customers
to effortlessly schedule appointments, receive real-time updates, and stay
informed about their onsite visits — creating an experience that's more
convenient and extremely efficient.






COMPLETE YOUR FIELD SERVICE SOLUTION WITH PRODUCTS FROM ACROSS CUSTOMER 360.


APPOINTMENT ASSISTANT

Empower customers with self-service to manage appointments and stay connected
with technicians.

Learn more


VISUAL REMOTE ASSISTANT

Improve first-time fix rates with real-time remote service and access to expert
assistance.

Learn more


SERVICE CLOUD

Drive productivity, reduce costs, and increase customer satisfaction at scale
with Service Cloud.

Learn more


KNOWLEDGE MANAGEMENT

Empower agents and customers to find the best answers to questions and solve
cases faster.

Learn more


CUSTOMER SERVICE INCIDENT MANAGEMENT

Resolve disruptions faster and deliver great customer experiences with proven
workflows.

Learn more


View all products



FIELD SERVICE PRICING

Find the right field service option for your business needs.


DISPATCHER

Intelligent Disptatch Console built directly on CRM

$ 165
user / month
USD (billed annually)

 * 
   Scheduling and Optimization
 * 
   Resource and Work Management
 * 
   Workflow Automation

Contact us


TECHNICIAN

Mobile toolkit to empower frontline teams

$ 165
user / month
USD (billed annually)

 * 
   Mobile Productivity Tools
 * 
   Workflow Automation
 * 
   Offline capable

Contact us


CONTRACTOR

Empower 3rd party Field Service Professionals

$50 user/month or $20/login
USD (billed annually)

 * 
   Mobile for work orders, cases, contracts
 * 
   Mobile Productivity Tools

Contact us


CONTRACTOR PLUS

Empower contractors to serve and generate revenue

$75 user/month or $30/login
USD (billed annually)

 * 
   Cross-sell and upsell for revenue generation
 * 
   Mobile Productivity Tools

Contact us

This page is provided for informational purposes only and is subject to change.
Contact a sales representative for detailed pricing information.

View detailed pricing


FIELD SERVICE PLUS

Get the field service bundle that combines dispatch and technician functionality
along with both Service Cloud and Sales Cloud. Turn your organization into a
customer company, all on the world’s #1 CRM.

Contact us


> OUR ABILITY TO DELIVER PROACTIVE SERVICE RATHER THAN 'FIREFIGHTING' ENSURES
> CUSTOMERS AND EMPLOYEES STAY WITH PELLA. AI-FIRST FIELD SERVICE MAKES OUR WORK
> FASTER, SAFER, AND HELPS GET INSTALLS RIGHT THE FIRST TIME.
> 
> Nick Mraz
> Strategic National Installation Manager, Pella

Get the report



GET THE MOST OUT OF FIELD SERVICE WITH THOUSANDS OF PARTNER APPS AND EXPERTS.





MAXIMIZE ROI WITH THE #1 SUCCESS ECOSYSTEM.

From support, expert guidance, and resources to our partners on AppExchange, the
success ecosystem is here to help you unlock the full power of your investment.

Learn more


JOIN THE #SERVICESTARS MOVEMENT.

Together, we're building the largest and most successful community of service
professionals.

Get started


LEARN NEW SKILLS WITH FREE, GUIDED LEARNING ON TRAILHEAD.





HIT THE GROUND RUNNING WITH FIELD SERVICE TIPS, TRICKS, AND BEST PRACTICES.

Blog


THE 8 METRICS THAT MATTER IN FIELD SERVICE – HOW YOU CAN IMPROVE THEM

Read the blog
Report


SALESFORCE WAS NAMED IN THE GARTNER® MARKET GUIDE FOR FIELD SERVICE MANAGEMENT.

Get the report
Video


HOW GE APPLIANCES DRIVES LOYALTY AND EFFICIENCY

Watch demo
ROI Calculator


COST SAVINGS CALCULATOR

Access the calculator
See all resources


READY TO TAKE THE NEXT STEP WITH THE SERVICE SOLUTION BUILT ON THE WORLD'S #1
CRM?


TALK TO AN EXPERT.

Tell us a bit more so the right person can reach out faster.

Request a call


STAY UP TO DATE.

Get the latest research, industry insights, and product news delivered straight
to your inbox.

Sign up for newsletter



FIELD SERVICE MANAGEMENT FAQ


WHAT IS FIELD SERVICE MANAGEMENT?

Field service gets the right workers to the right place at the right time with
the correct set of tools and data to perform a series of steps and tasks onsite.


WHY DOES MY BUSINESS NEED FIELD SERVICE SOFTWARE?

Field service management drives efficient operations and improves the
productivity of front-line teams delivering service onsite at homes and
businesses. With CRM, data, and AI, organizations can streamline processes,
improve communications, and create customer loyalty.


HOW MUCH DOES FIELD SERVICE MANAGEMENT SOFTWARE COST?

Field service has solutions designed to support any and all field service roles:
dispatchers, technicians, and contractors. Pricing provides organizations return
on investment with productivity gains for workers and improved operational
efficiency.




NEED HELP?

No problem. Chat with our sales experts or call us at 1-800-664-9073.

Let's Chat No Thanks
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