info.espressive.com
Open in
urlscan Pro
104.17.71.206
Public Scan
URL:
https://info.espressive.com/WBN-FY22Q1-Why-Automating-Employee-Self-Help-Is-Required-in-a-Hybrid-World.html?utm_source=email
Submission: On May 16 via api from US — Scanned from DE
Submission: On May 16 via api from US — Scanned from DE
Form analysis
3 forms found in the DOM<form class="mktoForm mktoHasWidth mktoLayoutAbove" id="mktoForm_1614" novalidate="novalidate" data-styles-ready="true">
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth"></div><input id="FirstName" name="FirstName" placeholder="FIRST NAME*" maxlength="600" aria-labelledby="LblFirstName InstructFirstName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired"
aria-required="true"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth"></div><input id="LastName" name="LastName" placeholder="LAST NAME*" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired"
aria-required="true"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth"></div><input id="Company" name="Company" placeholder="COMPANY*" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired"
aria-required="true"><span id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth"></div><input id="Title" name="Title" placeholder="JOB TITLE*" maxlength="255" aria-labelledby="LblTitle InstructTitle" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired"
aria-required="true"><span id="InstructTitle" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>
</label>
<div class="mktoGutter mktoHasWidth"></div><input id="Email" name="Email" placeholder="EMAIL*" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoHasWidth mktoRequired"
aria-required="true"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoPlaceholder mktoPlaceholderState"></div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>HQ Country/Region
</label>
<div class="mktoGutter mktoHasWidth"></div><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true">
<option value="">Select...</option>
<option value="United States">United States</option>
<option value="Canada">Canada</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Antigua & Deps">Antigua & Deps</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Australia">Australia</option>
<option value="Austria (EU)">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium (EU)">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia Herzegovina">Bosnia Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Brazil">Brazil</option>
<option value="Brunei">Brunei</option>
<option value="Bulgaria (EU)">Bulgaria</option>
<option value="Burkina">Burkina</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Central African Rep">Central African Rep</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo (Democratic Rep)">Congo (Democratic Rep)</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Croatia (EU)">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus (EU)">Cyprus</option>
<option value="Czech Republic (EU)">Czech Republic</option>
<option value="Denmark (EU)">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="East Timor">East Timor</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia (EU)">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Fiji">Fiji</option>
<option value="Finland (EU)">Finland</option>
<option value="France (EU)">France</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany (EU)">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Greece (EU)">Greece</option>
<option value="Grenada">Grenada</option>
<option value="Guatemala">Guatemala</option>
<option value="Guinea">Guinea</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Honduras">Honduras</option>
<option value="Hungary (EU)">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran">Iran</option>
<option value="Iraq">Iraq</option>
<option value="Ireland (Republic) (EU)">Ireland (Republic)</option>
<option value="Israel">Israel</option>
<option value="Italy (EU)">Italy</option>
<option value="Ivory Coast">Ivory Coast</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea North">Korea North</option>
<option value="Korea South">Korea South</option>
<option value="Kosovo">Kosovo</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Laos">Laos</option>
<option value="Latvia (EU)">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libya">Libya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania (EU)">Lithuania</option>
<option value="Luxembourg (EU)">Luxembourg</option>
<option value="Macedonia">Macedonia</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta (EU)">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia">Micronesia</option>
<option value="Moldova">Moldova</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar (Burma)">Myanmar (Burma)</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands (EU)">Netherlands</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Norway (EU)">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Poland (EU)">Poland</option>
<option value="Portugal (EU)">Portugal</option>
<option value="Qatar">Qatar</option>
<option value="Romania (EU)">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="St Kitts & Nevis">St Kitts & Nevis</option>
<option value="St Lucia">St Lucia</option>
<option value="Saint Vincent & the Grenadines">Saint Vincent & the Grenadines</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome & Principe">Sao Tome & Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leone</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia (EU)">Slovakia</option>
<option value="Slovenia (EU)">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain (EU)">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden (EU)">Sweden</option>
<option value="Switzerland (EU)">Switzerland</option>
<option value="Syria">Syria</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania">Tanzania</option>
<option value="Thailand">Thailand</option>
<option value="Togo">Togo</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad & Tobago">Trinidad & Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Tuvalu">Tuvalu</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom (EU)">United Kingdom</option>
<option value="Uruguay">Uruguay</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Vatican City">Vatican City</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Yemen">Yemen</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select><span id="InstructCountry" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoFormRow">
<div class="mktoFieldDescriptor mktoFormCol">
<div class="mktoOffset"></div>
<div class="mktoFieldWrap"><label for="Opt_in_Concent__c" id="LblOpt_in_Concent__c" class="mktoLabel mktoHasWidth">
<div class="mktoAsterix">*</div>I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Espressive, in accordance with their
<a href="https://www.espressive.com/privacy/" target="_blank" title="Link" id="">Privacy Policy</a>.
</label>
<div class="mktoGutter mktoHasWidth"></div>
<div class="mktoLogicalField mktoCheckboxList mktoHasWidth"><input name="Opt_in_Concent__c" id="Opt_in_Concent__c" type="checkbox" value="yes" aria-labelledby="LblOpt_in_Concent__c InstructOpt_in_Concent__c" class="mktoField"><label
for="Opt_in_Concent__c" id="LblOpt_in_Concent__c"></label></div><span id="InstructOpt_in_Concent__c" tabindex="-1" class="mktoInstruction"></span>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoClear"></div>
</div>
<div class="mktoButtonRow"><span class="mktoButtonWrap mktoShadow"><button type="submit" class="mktoButton">Watch The Recording</button></span></div><input type="hidden" name="formid" class="mktoField mktoFieldDescriptor" value="1614"><input
type="hidden" name="lpId" class="mktoField mktoFieldDescriptor" value="3137"><input type="hidden" name="subId" class="mktoField mktoFieldDescriptor" value="439"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor"
value="324-GCR-502"><input type="hidden" name="lpurl" class="mktoField mktoFieldDescriptor" value="//info.espressive.com/WBN-FY22Q1-Why-Automating-Employee-Self-Help-Is-Required-in-a-Hybrid-World.html?cr={creative}&kw={keyword}"><input
type="hidden" name="followupLpId" class="mktoField mktoFieldDescriptor" value="3343"><input type="hidden" name="cr" class="mktoField mktoFieldDescriptor" value=""><input type="hidden" name="kw" class="mktoField mktoFieldDescriptor"
value=""><input type="hidden" name="q" class="mktoField mktoFieldDescriptor" value="">
</form>
POST /index.php/leadCapture/save3
<form class="mktoForm mktoNoJS" action="/index.php/leadCapture/save3" method="post">
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="FirstName">
</label>
<input type="text" class="mktoField mktoTextField" name="FirstName" id="FirstName">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="LastName">
</label>
<input type="text" class="mktoField mktoTextField" name="LastName" id="LastName">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="Company">
</label>
<input type="text" class="mktoField mktoTextField" name="Company" id="Company">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="Title">
</label>
<input type="text" class="mktoField mktoTextField" name="Title" id="Title">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="Email">
</label>
<input type="text" class="mktoField mktoTextField" name="Email" id="Email">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="State"> HQ State: </label>
<input type="text" class="mktoField mktoTextField" name="State" id="State">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="Country"> HQ Country/Region </label>
<input type="text" class="mktoField mktoTextField" name="Country" id="Country">
</div>
</div>
<div class="mktoFormRow">
<div class="mktoFormCol">
<label class="mktoLabel" for="Opt_in_Concent__c"> I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Espressive, in accordance with their
<a href="https://www.espressive.com/privacy/" target="_blank" title="Link" id="">Privacy Policy</a>. </label>
<input type="text" class="mktoField mktoTextField" name="Opt_in_Concent__c" id="Opt_in_Concent__c">
</div>
</div>
<span style="display:none;"><input type="text" name="_marketo_comments" value=""></span>
<span class="mktoButtonWrap"><button type="submit" class="mktoButton">Submit</button></span>
<input type="hidden" name="lpId" value="3137">
<input type="hidden" name="subId" value="439">
<input type="hidden" name="lpurl" value="//info.espressive.com/WBN-FY22Q1-Why-Automating-Employee-Self-Help-Is-Required-in-a-Hybrid-World.html?cr={creative}&kw={keyword}">
<input type="hidden" name="formid" value="1614">
<input type="hidden" name="formVid" value="1614">
<input type="hidden" name="ret" value="//info.espressive.com/WBN-FY22Q1-Why-Automating-Employee-Self-Help-Is-Required-in-a-Hybrid-World_OD.html">
<input type="hidden" name="munchkinId" value="324-GCR-502">
<input type="hidden" name="kw" value="">
<input type="hidden" name="cr" value="">
<input type="hidden" name="searchstr" value="">
<input type="hidden" name="_mkt_disp" value="return">
<input type="hidden" name="_mkt_trk" value="">
</form>
<form class="mktoForm mktoHasWidth mktoLayoutAbove" novalidate="novalidate"
style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;"></form>
Text Content
Why Automating Employee Self-Help Is Required in a Hybrid World Consider this: Results from two recent Gatepoint Research studies revealed that 32% of respondents are looking to reduce service desk requests with self-service automation, and yet, only 4% state they have implemented automation via a virtual agent for non-business hours. Although we are in the second year of Covid, most ITSM organizations have not redesigned employee support for a hybrid world. The impact of not automating the resolution of IT questions and issues is being realized in lost productivity and diminished employee satisfaction. There are significant benefits, however, being realized by enterprises that have automated employee self-help with a virtual agent. Espressive and Resolve Systems review the findings of the Gatepoint studies and their implications on the state of IT. Experts from both companies discussed the symbiotic relationship between virtual agents and IT automation, and how the two combined can drive superior employee experiences to help enterprises surpass their SLAs. After all, with remote and hybrid workforces here to stay, strategies to help your Tier1 support team are paramount. From this conversation, you’ll learn: * What employees really think of IT support today and how the right automation technologies can help * The top complaints employees have with IT self-help and how to overcome them * Benefits companies have realized who have implemented IT automation Speakers: Criss Marshall CMO & Employee Adoption Evangelist at Espressive Joe Doyle Director, EMEA Sales Engineering at Resolve Watch the Recording * * * * * * HQ Country/Region Select...United StatesCanadaAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua & DepsArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia HerzegovinaBotswanaBrazilBruneiBulgariaBurkinaBurundiCambodiaCameroonCape VerdeCentral African RepChadChileChinaColombiaComorosCongoCongo (Democratic Rep)Costa RicaCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHungaryIcelandIndiaIndonesiaIranIraqIreland (Republic)IsraelItalyIvory CoastJamaicaJapanJordanKazakhstanKenyaKiribatiKorea NorthKorea SouthKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmar (Burma)NamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussian FederationRwandaSt Kitts & NevisSt LuciaSaint Vincent & the GrenadinesSamoaSan MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth SudanSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad & TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamYemenZambiaZimbabwe * I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Espressive, in accordance with their Privacy Policy. Watch The Recording HQ State: HQ Country/Region I understand and agree that the information submitted in this form will be transmitted to, stored and processed by Espressive, in accordance with their Privacy Policy. Submit © 2022 Espressive. All rights reserved.