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* Benefits
* Customer Stories
* Product
* News & Events
* Blog

Call Us: 1.877.797.8466
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A BETTER WAY TO CLOSE THE LOOP WITH YOUR CUSTOMERS

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GATHER INSTANT, ACTIONABLE CUSTOMER FEEDBACK

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DELIGHT CUSTOMERS AND BUILD VALUABLE RELATIONSHIPS

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INCREASE REVIEWS AND RECOMMENDATIONS

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ACHIEVE SUSTAINABLE GROWTH & PROFITABILITY

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IMPROVE CUSTOMER EXPERIENCE ACROSS LOCATIONS

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GET INSTANT, ACTIONABLE CUSTOMER FEEDBACK

Listen360 provides you with the insights you need to make smarter business
decisions, determine which aspects of your customer experience to improve and
which will have the biggest impact on your business.

RESPOND QUICKLY TO DELIGHT CUSTOMERS AND WIN LOYALTY

With real-time detractor alerts and nightly email summaries, Listen360 helps you
listen closely, respond quickly, and cultivate the kind of loyalty that results
in personal recommendations from your happy customers.

ACHIEVE LASTING GROWTH AND PROFITABILITY

Rather than trying to assess loyalty after a single transaction, Listen360
measures customer sentiment over time to ensure that you are consistently
delivering a customer experience that secures loyalty – alongside profit – for
the long haul.

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LISTEN360 HELPS IMPROVE CUSTOMER EXPERIENCE ACROSS 40,000+ BUSINESSES

Easy to implement and use at every location and level within an organization,
the Listen360 customer engagement software platform has delivered more than 28
million customer insights to more than 40,000 businesses around the globe.

MAKE YOUR CUSTOMER EXPERIENCE A COMPETITIVE ADVANTAGE

Join the 40,000+ businesses gathering insightful, actionable feedback from their
customers with Listen360.

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Listen360 Privacy Policy

Last Modified: February 21, 2019

This Privacy Policy (“Policy”) discloses the privacy practices for
www.listen360.com (including all sub-domains, the “Sites”), which are owned and
operated by Listen360, Inc. (“Listen360,” “our,” “we” or “us”), as well as the
use of the Listen360 web-based customer feedback system and services
(collectively, the “Web App”). The Sites and Web App may be referred to as our
“Services.” This Privacy Policy applies to our collection, use and disclosure
of your information from our Services, including, without limitation, visitors
to the Sites and unpaid users of the Services. This Policy is incorporated into
our Terms of Service and Terms of Use.

1. ACCEPTANCE

By accessing or using the Services, you warrant and represent that you accept
the data practices and terms detailed in this Policy. If you do not agree with
this Policy, please discontinue your access or use of the Services immediately.
Please note that this Privacy Policy does not address the privacy practices of
third parties, including those with whom we may share information as set forth
below. Please review the privacy policies of any third parties before you
disclose information to them.

2. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time and without prior notice to
you. Changes may apply to any personal information we already hold about you and
any new personal information collected after the Policy is modified. If we make
changes, we will notify you by revising the “Last Modified” date at the top of
this Policy which will always be at listen360.com/privacy-policy.html. By
continuing to access or use the Services after those changes become effective,
you agree to be bound by the revised Privacy Policy.

In addition, we may provide you with “just-in-time” disclosures or additional
information about the data handling practices of specific parts of our Services.
Such notices may supplement this Policy or provide you with additional choices
about how we process your personal information.

3. OUR RELATIONSHIP TO YOU

To understand Listen360’s data protection obligations and your rights to your
personal information under this Policy, it is important that you identify which
relationship(s) you have with Listen360.

* “Clients” refers to the registered users of the Listen360 Services including
Clients with both paid and free or trial accounts, on whose behalf Listen360
solicits, collects and reports voluntary feedback provided to us by the
Client’s customers with respect to the Client and its products and services.
Authorized users of a Client’s Listen360 paid, free, and/or demo accounts are
collectively and individually referred to as “Client Users.”Listen360 has a
service provider relationship with Clients, and acts as a “data processor”
when it stores, processes, transmits, or otherwise shares the consumer data
it solicits and collects on behalf of the Client. Listen360 is in a “data
controller” or direct relationship with Client Users.

* “Respondents” refers to individuals doing business with a Client utilizing
Listen360 Services to solicit feedback from them. If you are a Respondent,
Listen360 will collect and share your Personal Information solely on behalf
of a Client, and solely based on the instructions provided by the Client (in
conjunction with any instruction you may have the opportunity to provide at
the time feedback is provided). Your agreement with the relevant Client
should explain how the Client shares your Personal Information with Listen360
and other third parties, and if you have questions about this sharing, then
you should direct those questions to the Client.

* “Visitors” refers to any individual accessing the Sites, as well as to any
individual submitting Personal Information via the Sites for any reason,
including but not limited to submitting a “contact us” or other online
inquiry form, subscribing to a newsletter or blog, registering for a demo or
webinar, or completing an online survey. Listen360 is in a “data controller”
or direct relationship with Visitors.

Hereinafter we may refer to Clients, Respondents, and Visitors individually and
collectively as “you.”

4. COLLECTION OF PERSONAL INFORMATION

For purposes of this policy, “Personal Information” refers to any information
about an identified or identifiable individual, including financial account
information, Protected Health Information (PHI/ePHI), and any device information
that may be linked with an identifiable individual. Any information that is
anonymized or aggregated is no longer Personal Information and we may use it and
share it for any reason, including using anonymized PHI/ePHI as authorized by
HIPAA.

We collect Personal Information from and about Visitors to our Sites, we collect
Personal Information from and about Clients and Client Users through our Sites
and Services, and we collect Personal Information from and about Respondents and
other individuals who do business with and provide feedback about Clients that
use our Services.

Parts of our Sites are public, such as our blog, and any information that is
disclosed on such public parts of our Sites may appear on search engines or
other publicly available platforms, and may be “crawled,” searched and used by
other Visitors, Clients, Client Users, Respondents, or other third parties.
Please do not post any information that you do not want to reveal publicly.

In all cases where we share Personal Information with third parties, we will use
a “minimum necessary” standard to disclose only that information required for
satisfying the purpose of or performing the service for which the information is
disclosed.

We generally collect and use information as follows:

Information from Visitors to the Sites

Information we collect from Visitors and when we collect it:

* Information You Provide to Us: We collect the Personal Information you
provide to us when you submit a “contact us” or other online inquiry form,
when you comment to a blog, or when you email, call, write, fax or otherwise
initiate contact with Listen360. We record your contact information (name,
address, phone number, and email address, and any other information you
provide) in our CRM (Customer Relationship Management) system.
* Performance and Log Data: When you visit the Sites our servers (which may be
hosted by a third party service provider) automatically record information
created by your use of our Sites, which may include information such as, but
not limited to, your IP address, browser type, operating system, command line
information, diagnostic information related to the Services (i.e., crash
activity reports), the referring web page, pages visited, location, your
mobile carrier, device and application IDs, and search terms. Please read the
“Automated Data Collection Technologies” section of this Policy for more
information.
* Cookies and Similar Tracking Technologies: We use technologies like cookies,
web beacons, pixel tags and other similar tracking technologies to gather
information about how you are interacting with the Sites and Services, which
may include identifying your IP address, browser type, and referring page.
User sessions originating from an EU IP address are provided the opportunity
to opt-out of accepting all non-essential cookies. Please read our Cookie
Policy for more information.

How we use the information we collect from Visitors:

* To Provide Customer Service: When you contact us with information requests,
newsletter subscriptions, questions, concerns, disputes, feedback, or any for
other reason, we use your Personal Information to respond to you.
* To Engage in Marketing and Promotional Activities: We want to keep you
updated about our products and services and we may use your Personal
Information to send you promotional products and information about Listen360,
the Services, and, as permitted by applicable law, on behalf of our parent
company, subsidiaries, joint ventures, or other companies under common
control with us (collectively, “Affiliates”) and partner companies. We may
engage with you through marketing and promotional activities, including:
sending you marketing communications; online surveys; alerting you about
events, webinars, or other materials, including those of our partners and
Affiliates; and updating you about our relevant products and Services. You
can opt-out of our marketing activities at any time.
* For Research and Development: We typically use information collected via
Automated Data Collection Technologies for functional purposes, to improve
the performance and usability of our Sites, and to analyze how users interact
with the Services, as described in “Automated Data Collection Technologies”
(below). We may also create anonymous records from Personal Information for
certain business purposes of Listen360 or its Affiliates, including but not
limited to, reporting, directing future development efforts, and analyzing
usage patterns so that we may enhance our Sites and Services.
* For Security Purposes: We process your Personal Information to enhance the
security of our Services and to combat spam, malware or other security risks.
Our processing includes monitoring your activities on our Services. Without
processing your personal information for such purposes, we may not be able to
ensure the security of our Services.

How we share the information we collect from Visitors:

Please read the “How We Share Information with Third Parties” section of this
Policy for detailed information on how we share your Personal Information. We
may share anonymized information with any third party for any reason.

Generally, we share a Visitor’s Personal Information as follows:

* Consent: When we have your consent to do so, we share your Personal
Information as you have agreed.
* Referral Partners: When you complete an online inquiry form to which you were
referred by a third party, any information collected on the Listen360 hosted
online inquiry form may be shared with the referring party, and that
referring party may use it for their own, non-Listen360 related, marketing
communication programs.
* Marketing Partners. We share your Personal Information with third parties for
marketing or advertising purposes, as permitted by law. For example, when you
sign up to a webinar co-hosted by us and a third-party partner, we may share
your personal information with the third-party partner.
* Service Providers: We share your Personal Information with our trusted
service providers who provide certain services on our behalf. Our contracts
dictate that these service providers only use your information in connection
with the services they perform for us and in accordance with this Privacy
Policy.
* Business Transfers: If we are involved in a merger or acquisition or some or
all of our assets are acquired by another company, any Personal Information
we possess may be a part of the assets transferred, and that company will
possess any rights granted to us under this Privacy Policy. We will require
that your Personal Information is protected in accordance with this Policy.
* Compliance, Safety, and Protection: Personal information we collect may be
shared with law enforcement, public authorities, or other third parties for
purposes of compliance with the law or in response to subpoenas.

From Clients and Client Users Utilizing the Sites and Services

Information we collect from Clients and Client Users and when we collect it:

* Account Information: We collect certain information from you when you
register for an account with us, including registering for a free or demo
account, such as your name, business name, phone number, fax number, e-mail
address and business industry. To obtain a Listen360 paid account, we collect
additional Personal Information, including but not limited to, financial
account information for billing, information about your business (such as
products and services offered, business hours, staff names and contact
information, etc.) as part of the account configuration process that enables
you to use the Services.
* Client User Information: When user accounts are created that enable
individual Client employees to utilize the Services as Client Users we
collect Personal Information for that user including name, phone number,
email address, position, User ID and other required account security
information.
* Financial Information: When you obtain a Listen360 paid account we collect
information about your or your business’ payment methods, such as credit or
debit card numbers, bank account numbers, and billing address.
* Customer Information: We collect Personal Information about your customers
when you import or otherwise enter it into our systems as part of using the
Services to request feedback from these customers about your products and
services and other interactions with your company. We also collect Personal
Information directly from your Respondents when they enter it into our
systems as part of providing the feedback you requested via our Services.In
cases where Clients import (directly or via a third-party integration) or
enter a consumer’s Personal Information into our systems, they certify that
they have received any required authorization to do so from the consumer, and
that the disclosure does not violate the Health Insurance Portability and
Accountability Act (“HIPAA”), the Personal Information Protection and
Electronic Documents Act (PIPEDA), the EU General Data Protection Regulation
(GDPR), or any other law or regulation.
* Geolocation Data: If you provide us with permission while accessing the
Services via a web browser on a computer, laptop, or mobile device we may
collect precise information about the location of your computer or device.
* Third Party Integration Data: If you integrate your Listen360 account with
one or more third party systems for the purpose of importing customer data
into Listen360 or for publishing feedback to third party sites (i.e.
Facebook, Google, Twitter, Yelp, etc.), we collect information about your
account with the third party which may include User IDs, passwords, API keys,
single-sign-on credentials and other authentication data.
* Information You Provide to Us: We collect information that you provide to us,
such as when you create an account, submit a support ticket, engage in an
online Chat, email or call our sales or service team, when you comment to a
blog, when you provide solicited feedback about Listen360, or when you email,
call, write, fax or otherwise initiate contact with Listen360 regarding our
Sites and/or Services. We record your contact information (name, address,
phone number, email address, account name and number, User ID, and any other
information you provide) in our CRM (Customer Relationship Management) and
support ticketing system. We capture your solicited feedback in our house
Listen360 account.
* Performance and Log Data: When you visit the Sites and/or utilize the
Services our servers (which may be hosted by a third party service provider)
automatically record information created by your use of our Sites and
Services, which may include information such as, but not limited to, your IP
address, browser type, operating system, command line information, diagnostic
information related to the Services (i.e., crash activity reports), the
referring web page, pages visited, location, your mobile carrier, device and
application IDs, and search terms. Please read the “Automated Data Collection
Technologies” section of this Policy for more information.
* Cookies and Similar Tracking Technologies: We use technologies like cookies,
web beacons, pixel tags and other similar tracking technologies to gather
information about how you are interacting with the Sites and Services, which
may include identifying your IP address, browser type, and referring page.
User sessions originating from an EU IP address are provided the opportunity
to opt-out of accepting all non-essential cookies. Note that only essential
functional non-marketing related cookies are utilized within the Listen360
application. Please read our Cookie Policy for more information.

How we use the information we collect from Clients and Client Users:

Generally, we collect and use information from you to provide, protect, and
improve our Services, and to provide you with a personalized experience when
using our Services. Some specific examples of how we may use your Personal
Information include:

* To Provide You with the Services: We process your Personal Information when
you sign up for and use our Services and when Client User accounts are
created for authorized users of the Services. For example, we use your
Personal Information to collect fees, to configure user accounts, to provide
requested location services, to configure your account for sending feedback
requests, publishing feedback, generating reports, enabling marketing
activities, and other system related functions. Additionally, we use Personal
Information about your customers, whether entered or imported by you directly
or via a third party integration, or whether entered directly by a Respondent
as part of providing solicited feedback. We share this Personal Information
with our service providers and partners to the extent necessary to provide
you with the Services.
* For Payment Processing: We use billing and financial information (bank
account numbers/credit card numbers) to collect monthly subscription and
usage fees as applicable.
* For Third Party Integrations: We use the third party account authentication
data you provide to enable integrations between Listen360 Services and third
party services for the purpose of customer data import and synchronization
based on the integration configuration settings you provide. We use the third
party account credentials you provide for social media and other sites to
which you wish to publish the Respondent feedback you collect via the
Services to publish that feedback on the selected sites.
* To Share Client Feedback: We may publish the feedback you provide to us about
Listen360, our Sites and Services, on our social media sites and feeds (i.e.
Facebook, Google, Twitter, Yelp, etc.).

* To Enhance Your Experience on the Services: We process your personal
information to provide you with a unique and personalized experience on our
Services. For example, we keep track of your preferences (e.g., display name,
etc.), allow you to use social media plugins on our Services (e.g., Facebook,
Google+, Twitter, etc.), and more. Without such processing, we may not be
able to ensure your continued enjoyment of part or all of our Services.

* To Maintain Legal/Regulatory Compliance and to Prevent Fraud: We process your
Personal Information, and your customers’ Personal Information, whether
entered or imported by you directly or via a third party integration, or
whether entered directly by a Respondent as part of providing solicited
feedback, to comply with certain legal obligations, such as the PCI-DSS, tax
law, anti-spam laws, or as otherwise necessary to fulfill our other business
obligations; to identify, prevent, and mitigate fraud on our Services; and/or
to manage risk as required under applicable law.

* To Provide You with Service-related Communications: We will contact you to
keep you updated about your account and the Services, such as to provide
account-specific technical support, to send notifications of feedback
received and other system activity, to email you any reports to which you
subscribe, to notify you of changes to the Services and our policies, to
provide security updates, or to provide other service-related information to
you.

* For Security Purposes: We process your Personal Information to enhance the
security of our Services and to combat spam, malware or other security risks.
Our processing includes monitoring your activities on our Services and
verifying your identity and access to the Services.

* To Engage in Marketing and Promotional Activities: We want to keep you
updated about our products and services and we may use your Personal
Information to send you promotional products and information about Listen360,
the Services, and, as permitted by applicable law, on behalf of our partner
companies and Affiliates. We may engage with you through marketing and
promotional activities, including: sending you marketing communications;
online surveys; alerting you about events, webinars, or other materials,
including those of our partners and Affiliates; and updating you about our
relevant products and Services. You can opt-out of our marketing activities
at any time.

* For Research and Development: To offer you new, customized, or improved
features on our Services, we process your Personal Information for research
and development purposes. Your Personal Information helps us better
understand how Clients, Client Users, and Respondents use and interact with
our Services. Additionally, we typically use information collected via
Automated Data Collection Technologies for functional purposes, to improve
the performance and usability of our Sites and Services as described in
“Automated Data Collection Technologies” (below). We may also create
anonymous records from Personal Information for certain business purposes of
Listen360 or its Affiliates, including but not limited to, reporting,
directing future development efforts, and analyzing usage patterns so that we
may enhance our Sites and Services.

How we share the information we collect Clients and Client Users:

Please read the “How We Share Information with Third Parties” section of this
privacy policy for detailed information on how we share your Personal
Information. We may share anonymized information with any third party for any
reason, including sharing anonymized PHI/ePHI as authorized by HIPAA.

Generally, we share Client and Client User Personal Information as follows:

* Consent: When we have your consent to do so, we share your Personal
Information as you have agreed.
* Service Providers: We share your Personal Information with our trusted
service providers who provide certain services on our behalf, including but
not limited to fraud prevention, business intelligence, customer relationship
management, bill collection, payment processing, marketing, hosting, and
other common technology services. Our contracts dictate that these service
providers only use your information in connection with the Services they
perform for us and in accordance with this Privacy Policy.
* Business Partners: We may share your Personal Information with our Affiliates
as permitted by applicable law. We will require our Affiliates to comply with
this Privacy Policy.
* Referral Partners: We may provide information, including Client and Client
User Personal Information, to third party referral partners that work on
behalf of or with us to provide some of the aspects of our services, to help
us communicate with you, or to provide you with ancillary services offered by
such referral partners. We may also receive information about you, including
Personal Information, from our third party referral partners. However, these
service providers and referral partners do not have any independent right to
disclose this information (except to the same extent we would have a right to
disclose that information under this Privacy Policy).
* Integrated Third Party Service Providers: When a Client configures an
integration with a third-party service provider for the purpose of importing
and/or synchronizing customer data, we share the information required (such
as account authentication data, API keys, and configuration settings)
required to establish and maintain the integration. All third party system
integrations must be individually authorized by the Client.
* Social Media Sites: When a Client configures an account to post feedback,
automatically or manually, to social media sites, we share the information
required to post the feedback and the feedback content itself with the
selected social media site(s). Additionally, Listen360 posts feedback
received from its Clients to our Social Media sites and feeds (i.e. Facebook,
Google, Twitter, Yelp, etc.).
* Business Transfers: If we are involved in a merger or acquisition or some or
all of our assets are acquired by another company, any Personal Information
we possess may be a part of the assets transferred, and that company will
possess any rights granted to us under this Privacy Policy. We will require
that your Personal Information is protected in accordance with this Policy.
* Compliance, Safety, and Protection: Personal information we collect may be
shared with law enforcement, public authorities, or other third parties for
purposes of: compliance with the law; cooperation with law enforcement or
national security requirements; in response to subpoenas; responding to
lawful requests; compliance with law or credit card rules; participation in a
lawful federal, state or local government investigation; protecting the
rights of Listen360, other Listen360 Clients, Client Users or Respondents,
and third parties; or to investigate violations of or to enforce our Terms of
Service and Terms of Use, or other policies or procedures.

From Respondents Using the Sites and Services

Any Personal Information we collect about a consumer or other individual,
whether entered directly into our systems by the consumer as a Respondent,
entered or imported by an authorized Client User, or imported by a Client
-authorized third party integration, is used solely for the purpose of providing
our Services and is not shared with third parties for any reason other than
providing our Services, unless otherwise set forth herein.

We may share anonymized information with any third party for any reason,
including sharing anonymized PHI/ePHI as authorized by HIPAA.

Information we collect from Respondents and when we collect it:

All collection of Personal Information from and about consumers is performed on
behalf of the Client with which the consumer interacts or otherwise does
business via our Services. Generally, we collect Respondent Personal Information
as follows:

* Feedback: When you use our Services to submit feedback we collect information
about you and your interactions with the Client on whose behalf we are
soliciting the feedback, which may include your name, address, zip/postal
code, email address, phone number, customer/account IDs, information about
the Client’s products and services you purchased/utilized, answers to survey
questions (including both checkbox/radio button selections and free text
comments), IP address, and any other information necessary to process or
authenticate the feedback submission. We securely store all personal
information collected via our Services. In some cases the data we collect (or
data you provide), or the combination of data we collect, may be classified
as Protected Health Information (PHI/ePHI) under HIPAA.
* Geolocation Data: If you provide us with permission while accessing the
Services via a web browser on a computer, laptop, or mobile device we may
collect precise information about the location of your computer or device.
* Information You Provide to Us: While a Respondent’s direct relationship is
with the Client, and all questions or concerns should be directed to that
Client, in the event a Respondent does contact Listen360 directly we collect
information that you provide to us, such as when you engage in an online
Chat, email or call our sales or service team, when you comment to a blog, or
when you email, call, write, fax or otherwise initiate contact with Listen360
regarding our Sites and/or Services. We record your contact information
(name, address, phone number, email address, account name and number, User
ID, and any other information you provide) in our CRM (Customer Relationship
Management) and support ticketing system.
* Performance and Log Data: When you visit the Sites and/or utilize the Direct
Payment Services our servers (which may be hosted by a third party service
provider) automatically record information created by your use of our Sites
and Direct Payment Services, which may include information such as, but not
limited to, your IP address, browser type, operating system, command line
information, diagnostic information related to the Services (i.e., crash
activity reports), the referring web page, pages visited, location, your
mobile carrier, device and application IDs, and search terms. Please read the
“Automated Data Collection Technologies” section of this Policy for more
information.
* Cookies and Similar Tracking Technologies: We use technologies like cookies,
web beacons, pixel tags and other similar tracking technologies to gather
information about how you are interacting with the Sites and Services, which
may include identifying your IP address, browser type, and referring page.
User sessions originating from an EU IP address are provided the opportunity
to opt-out of accepting all non-essential cookies. Please read our Cookie
Policy for more information.

How we use the information we collect from Respondents:

Generally, we collect and use information from Respondents on behalf of our
Clients to provide, protect, and improve our Services. Some specific examples of
how we may use your Personal Information include:

* To Solicit and Collect Feedback: We process a Respondent’s Personal
Information when you use the Services to provide feedback about a Listen360
Client. For example, we use your Personal Information to send you feedback
requests, to create reports for Clients that include your feedback, to
publish your feedback on the Client’s social media sites, and/or if you
instruct to your social media accounts/feeds, and other system related
functions performed on behalf of Clients.

* To Send Client Messages: We use the email address you provide when providing
feedback, or the email address provided for you by the Client, to send email
messages to you on the Client’s behalf as directed by the Client.
* To Publish Feedback: Any and all content you provide as part of a Client
Feedback survey, (including both checkbox/radio button selections and free
text comments), may be made publically available by the Client on the
Client’s website, the Client’s social media pages/feeds, or any other media
of the client’s choosing. If you provide explicit permission to use your name
at the time of submitting the Feedback, any and all content provided may be
made publically accessible in conjunction with your name. If you do not
provide such permission, any and all content may be made publically
available, at the Client’s sole discretion, with only your first and last
initial being used as an identifier.
Note that any free-text comments may be published verbatim (without any
redactions) at the Client’s sole discretion, so you should not include any
information in a free-text comments box that you do not wish to be openly
published on the Internet and available to the general public.

* To Enforce Our Terms, Agreements and Policies: We process your Personal
Information to actively monitor, investigate, prevent and mitigate any
alleged or actual prohibited, illicit or illegal activities on our Services
or violations of our terms and agreements with you. In addition, we may
process your Personal Information to enforce our agreements with third
parties and partners.
* To Maintain Legal/Regulatory Compliance and to Prevent Fraud: We process your
Personal Information to comply with certain legal obligations, such as the
PCI-DSS, tax law, anti-spam laws, or as otherwise necessary to fulfill our
other business obligations; identify, prevent, and mitigate fraud on our
Services; and/or to manage risk as required under applicable law.
* For Security Purposes: We process your Personal Information to enhance the
security of our Services and to combat spam, malware or other security risks.
Our processing includes monitoring your activities on our Services.
* To Provide Customer Service: While a Respondent’s direct relationship is with
the Client, and all questions or concerns should be directed to that Client,
in the event a Respondent does contact Listen360 directly with information
requests, questions, concerns, disputes, feedback, or any for other reason,
we use your Personal Information to respond to you.
* For Research and Development: To offer new, customized or improved features
on our Services we process your Personal Information for research and
development purposes. Your Personal Information helps us better understand
how Clients and Respondents use and interact with our Services. Additionally,
we typically use information collected via Automated Data Collection
Technologies for functional purposes, to improve the performance and
usability of our Sites and Services as described in “Automated Data
Collection Technologies” (below). We may also create anonymous records from
Personal Information for certain business purposes of Listen360 or its
Affiliates, including but not limited to, reporting, directing future
development efforts, and analyzing usage patterns so that we may enhance our
Sites and Services.

How we share the information we collect from Respondents:

Generally, we share Respondent Personal Information as follows:

* Consent: When we have your consent to do so, we share your Personal
Information as you have agreed. Note that submitting any feedback form
constitutes explicit consent to publically publish in any forum or format any
and all of the information provided via the form (including both
checkbox/radio button selections and free text comments) in conjunction with
your first and last initials.
* Clients: When you provide feedback about a Client via the Services, we share
all of the information you provide, including Personal Information, with that
Client.
* Service Providers: We share your Personal Information with our trusted
service providers who provide certain services on our behalf, including but
not limited to fraud prevention, business intelligence, customer relationship
management, payment processing, hosting, and other common technology
services. Our contracts dictate that these service providers only use your
information in connection with the Services they perform for us and in
accordance with this Privacy Policy.
* Business Partners: We may share your Personal Information with our Affiliates
as permitted by applicable law. We will require our Affiliates to comply with
this Privacy Policy.
* Business Transfers: If we are involved in a merger or acquisition or some or
all of our assets are acquired by another company, any Personal Information
we possess may be a part of the assets transferred, and that company will
possess any rights granted to us under this Privacy Policy. We will require
that your Personal Information is protected in accordance with this Policy.
* Compliance, Safety, and Protection: Personal information we collect may be
shared with law enforcement, public authorities, or other third parties for
purposes of: compliance with the law; cooperation with law enforcement or
national security requirements; responding to subpoenas, responding to lawful
requests; compliance with law or credit card rules; participation in a lawful
federal, state or local government investigation; protecting the rights of
Listen360, other Listen360 Clients, Client Users, or Respondents, and third
parties; or to investigate violations of or to enforce our Terms of Service
and Terms of Use, or other policies or procedures.

5. AUTOMATED DATA COLLECTION TECHNOLOGIES

When you access the Site or Services, or open one of our HTML emails, we may
automatically record certain information from your system by using cookies and
other types of click-stream tracking technologies. This “automatically
collected” information may include Internet Protocol address (“IP Address”), a
unique user ID, device type, device identifiers, browser types and language,
referring and exit pages, platform type, version of software installed, system
type, the content and pages that you access on the Sites and Service, the number
of clicks, the amount of time spent on pages, the dates and times that you visit
the Sites and Service, and other similar information. Depending on the law of
your country of residence, your IP address may legally be considered personally
identifiable information.

We typically use these cookies and similar technologies for essential and
functional purposes (e.g. to maintain an active session), to improve the
performance and usability of our Sites, and to analyze how users interact with
the Services (e.g. to understand how long users stay on a page, how often they
return, and how they arrived at our Site). On certain portions of our Sites we
may collect data through these technologies for advertising, remarketing, or
other similar purposes. Click-stream and related data is typically used for
purposes of system administration, to improve our Services, for marketing and
advertising-related purposes, and other similar uses.

6. COOKIES AND SIMILAR TECHNOLOGIES

Certain portions of our Services may collect information via cookies, web
beacons, pixel tags, and similar digital tracking technologies. These
technologies can be used to operate, secure and provide our Services by
collecting and analyzing information related to your use of the Services.

Generally, this information is collected when you request pages from our
Services, and typically includes information such as the page served, the time,
the source and type of browser making the request, the most recent page view,
what you clicked on to arrive at our Services, the content you viewed on our
Services, and other similar information relating to your use of our Services. In
some cases, we may use cookies and similar technologies to collect personal
information, or information that becomes personal information if we combine it
with other information.

Listen360 utilizes only strictly necessary and functional cookies as part of its
application Services, though other cookies including analytics and marketing
related cookies are utilized on our public-facing websites and feedback forms.
User sessions originating from an EU or UK IP address are provided the
opportunity to opt-out of these analytics and marketing cookies.

For detailed information on the types of cookies used by Listen360, and your
cookie management options, please read our Cookie Policy.

7. THIRD-PARTY INTEGRATED SERVICES

Listen360 provides the ability to integrate the Services with select third party
systems for importing and synchronization of customer information or publishing
of feedback content (“Integrated Service(s)”). When a Client elects to establish
a Listen360 connection with an Integrated Service, all data in your account may
be shared with the Integrated Service (and all data in the Integrated Service
account may be shared with Listen360) including personally identifiable
information about your consumer and non-consumer customers and prospects.
Listen360 does not control the policies or procedures of these Integrated
Services, even though the integrations are provided through our Services, and
Listen360 is not responsible for and has no control over how these third party
Integrated Services function.

This Policy does not cover the collection or use of information, including
consumer Respondent data, by Integrated Services, and Clients acknowledge that
use and access to these Integrated Services is solely at their own risk; and
Clients should consult the Terms and Privacy Policy for any Integrated Services
accessed via a Listen360 account to determine how they store, process, transmit,
and otherwise utilize and protect personally identifiable information and the
personally identifiable information Clients provide about their customers,
prospects, and other consumers. Clients ultimately can control which Integrated
Services they choose to use with their Listen360 account, and are responsible
for making sure that they do so in compliance with relevant privacy and data
protection requirements.

Listen360 may provide the Personal Information we have collected from and/or
about Clients to Integrated Services for the purpose of enabling them to market
their products or services to you, if you have not opted out of these
disclosures.

8. HOW WE SHARE INFORMATION

Except as otherwise set forth in this Privacy Policy or in accordance with any
request or consent you provide, Listen360 does not sell, share, or in any other
way transmit Personal Information (names, address, phone numbers, financial
account information, Protected Health Information (PHI/ePHI), etc.) submitted by
Respondents to any persons or companies other than the Client on whose behalf
the feedback was solicited. We reserve the right, however, to use and disclose
anonymous information to third parties, at our discretion. Except as limited
below, third parties may use information we share with them for any purpose for
which we may use such information.

Personal Information we collect from Visitors, Clients, Client Users, and
Respondents may be shared with service providers who provide certain services on
our behalf, including but not limited to, identity verification, fraud
prevention, business intelligence, customer relationship management, bill
collection, payment processing, marketing, hosting, and other common technology
services. Our contracts dictate that these service providers only use your
information in connection with the services they perform for us and in
accordance with this Privacy Policy, and you consent to our sharing with these
parties by using our Sites and Services and accepting the terms of this Privacy
Policy.

We may provide information, including Personal Information of Clients and Client
Users to third party service providers and referral partners that work on behalf
of or with us to provide some of the aspects of our services, to help us
communicate with you, or to provide Clients with ancillary services offered by
such service providers and referral partners. We may also receive information
about you, including Personal Information, from our third party service
providers and referral partners. However, these service providers and referral
partners do not have any independent right to disclose this information (except
to the same extent we would have a right to disclose that information under this
Privacy Policy).

When you provide feedback about a Client via the Services, we share all of the
information you provide, including Personal Information, with that Client.

When you submit any feedback form or survey, you are providing explicit consent
to publically publish in any forum or format any and all of the information
provided via the form (including both checkbox/radio button selections and free
text comments) in conjunction with your first and last initials.

You hereby agree that we may share some or all of your Personal Information with
our Affiliates. We will require our Affiliates to comply with this Privacy
Policy. If our company or some or all of our assets are acquired by another
company, any personal or other information we possess may be a part of the
assets transferred, and that company will possess any rights granted to us under
this Privacy Policy.

Finally, in extraordinary circumstances, we may share any personal or other
information we possess, including but not limited to credit card and other
financial account information and Protected Health Information (PHI/ePHI) when
necessary or appropriate to: comply with the law; cooperate with law enforcement
or national security requirements; respond to subpoenas; respond to lawful
requests; comply with law or credit card rules; participate in a lawful federal,
state or local government investigation; protect the rights of Listen360, other
Listen360 Clients, Client Users, and Respondents, and third parties; or to
investigate violations of or to enforce our Terms of Service or Terms of Use.
However, in doing so, we may: (i) dispute demands for release to the extent we
believe, in our sole discretion, are unwarranted, illegitimate or overbroad; and
(ii) when we determine that it is necessary or appropriate, we will notify you
of any requests for release.

In all cases where we share Personal Information with third parties, we will use
a “minimum necessary” standard to disclose only that information required to
perform the service for which the information is disclosed.

9. DATA RETENTION

We will retain Personal Information for Clients and Client Users as long as you
remain an active user of our Services and for a reasonable time thereafter, to
serve the purpose(s) for which your Personal Information was processed, or as
necessary to comply with our legal obligations, to resolve disputes, or to
enforce our agreements to the extent permitted by law. While retention
requirements can vary by country, we generally apply the retention periods noted
below.

* Respondent Personal Information: We may store on behalf of Clients, for as
long as a valid business reason exists, which may be indefinitely, any
Personal Information, including but not limited to Protected Health
Information (PHI/ePHI), collected about a consumer or other individual,
whether entered directly into our systems by the Respondent via a feedback
survey or any other means, whether entered or imported by an authorized
Client User, or whether imported via a Client initiated integration with a
third party service.Note that Clients control any consumer data we collect
and process on their behalf and it is up to the Client to determine how long
they will store their customers’ Personal Information in our systems.
* Your Interactions on Our Services: We may store any information about your
interactions on our Sites or Services or any content created, posted or
shared by you on our Sites or Services (e.g., pictures, comments, support
tickets, and other content) for a period of time after the closure your
account, which may be indefinitely, where a valid business reason exists for
such storage such as to maintain the integrity of our systems and logs, for
the establishment or defense of legal claims, audit and crime prevention
purposes.
* Marketing: We store information used for marketing purposes indefinitely
until you unsubscribe. Once you unsubscribe from marketing communications, we
add your contact information to our suppression list to ensure we respect
your unsubscribe request.
* Cookie Data: We retain any personal information collected via cookies, clear
gifs, flash cookies, webpage counters and other technical or analytics tools
up to one year from expiry of the cookie or the date of collection. Cookies
owned by third parties may have other retention policies. See our Cookie
Policy for more information.
* Telephone Records: As required by applicable law, we will inform you that a
call will be recorded before doing so. Any telephone calls with you may be
kept for a period of up to six years.
* Anonymized and Aggregate Data: We may retain anonymized and aggregate data
indefinitely.

Upon termination of a contract with a Covered Entity, we will remove any ePHI
stored in our systems on behalf of that Covered Entity where required by
applicable law or the Business Associate Agreement with the Covered Entity; any
PHI that we continue to maintain, will be stored and protected per the terms of
our Business Associate Agreement with the Covered Entity.

10. SECURITY

Listen360 has implemented measures designed to secure your Personal Information
from accidental loss and from unauthorized access, use, alteration, and
disclosure. All information you provide to us is stored on our thirty party
vendor’s servers which utilize the most powerful security tools that exist in
the marketplace.

The Listen360 Sites, including hosted web feedback survey forms, utilize secure
SSL for all form data submissions in conjunction with a 256-bit GoDaddy
certificate, but accommodate the majority of browsers at 128-bit encryption.

Listen360 does not directly store, process, or transmit bank account and credit
card information. All payment processing, and collection of payment account
data, is accomplished via integration with third-party service providers. These
providers are contractually required to maintain compliance with the PCI DSS –
Payment Card Industry Data Security Standards, and with all NACHA rules for ACH
transaction processing. This includes secure transmission of credit card/bank
account information, and encrypted storage of all payment account information.

Unfortunately, the transmission of information via the internet is not
completely secure. Although we do our best to protect your Personal Information,
we cannot guarantee the security of your Personal Information transmitted via
our Sites or Services. Any transmission of Personal Information is at your own
risk. We are not responsible for circumvention of any privacy settings or
security measures contained on the Sites or the Services.

The safety and security of your information also depends on you. Where we have
given you (or where you have chosen) a password for access to certain parts of
our Sites or the Service, you are responsible for keeping this password
confidential. We ask you not to share your password with anyone. Additionally,
do not leave your device unlocked so that other individuals may access your
device or account. Listen360 is not in control of your wireless connection or
the devices you use to log into the Services, so you should make sure you trust
the devices and connections you use to access the Services.

If you believe that you have experienced unauthorized access or use of your
account, please contact us immediately at privacy@listen360.com

11. CHOICES AND OPT-OUTS

You may opt-out of receiving marketing communications from us by following the
opt-out instructions we include in such communications. Any communications from
us that are not Service-related or transactional in nature will offer you an
“unsubscribe” option so that you can opt out of receiving such messages.

To the extent required by law, you may choose to opt out of sharing with any
other parties with whom we may share your personal information; however, you may
be unable to use the Services or certain features if you wish to limit such
sharing.

For individuals residing in Designated Countries, please refer to the
“Designated Countries Privacy Rights” section below.

12. ACCESSING, CORRECTING AND DELETING YOUR INFORMATION

Listen360 acknowledges the right of individuals to access their Personal
Information. Note that Listen360 will require you to verify your identity prior
to releasing any Personal Information.

Generally, you may access, correct, and/or delete your Personal Information as
follows:

* Clients and Client Users may access and modify Personal Information and other
account information using the account settings page. You may also access,
change and modify information previously provided or collected by sending an
email to Listen360 at privacy@listen360.com to initiate changes or
modifications or to obtain a file for review.

* Clients may close their Listen360 account by contacting Listen360 Customer
Care at 352.3000 or care@listen360.com.

* Clients (and authorized representatives of Clients on behalf of Client Users)
may request that their Personal Information be removed from all Listen360
systems. To have any Personal Information permanently deleted from Listen360
systems, you must make an official request in writing by emailing
privacy@listen360.com and include the specific information that you would
like permanently deleted from Listen360 systems. Note that if you request
removal of your Personal Information you will no longer have access to any
existing Listen360 account and will not be able to use any Listen360 product
or service. Listen360 reserves the right to retain certain account
information for its recordkeeping or compliance purposes.

* Visitors and any other individuals who have submitted Personal Information
directly to Listen360 via the Sites may request that their Personal
Information be removed from all Listen360 systems once per year. To have your
Personal Information permanently deleted from Listen360 systems, you must
make an official request in writing by emailing privacy@listen360.com and
include specific information that you would like permanently deleted from
Listen360 systems. Listen360 reserves the right to retain certain account
information for its recordkeeping or compliance purposes.

* Respondents and other consumers who do business with Clients utilizing
Listen360 Services can request that the Client provide you with access to the
Personal Information Listen360 stores on its behalf, that it make changes to
that Personal Information, and/or that the Personal Information be deleted
from Listen360 systems. Listen360 cannot honor such requests directly from
Respondents and other consumers, but will assist Clients with honoring them
in a timely manner.

* If you are a patient, customer, or otherwise do business with a Covered
Entity that utilizes Listen360 systems to obtain and store your Personal
Information or to obtain and store feedback from you, you can request that
the Covered Entity provide you with access to the Personal Health Information
(PHI/ePHI) stored in Listen360 systems on its behalf, that it make changes to
that ePHI, and/or that the ePHI be deleted from Listen360 systems. Listen360
cannot honor such requests directly from Respondents and other consumers, but
will assist Clients with honoring them in a timely manner.

For individuals residing in Designated Countries, please refer to the
“Designated Countries Privacy Rights” section below.

Note that use of the system delete function by a Client to remove any data
related to Respondents or potential Respondents (such deleting a record or
deleting feedback comments), or to remove any personal data about your company
or its authorized Client Users, only restricts viewing that data from any system
interface and prevents utilizing that data for any system function. It does not
permanently delete the data from Listen360 systems. To have any personal data
permanently deleted from Listen360 systems, you must make an official request in
writing, to the address provided below or by emailing privacy@listen360.com that
includes the specific information that you would like permanently deleted from
Listen360 systems. Note that Listen360 will require you to verify your identity
prior to executing any request to permanently delete data.

If you have any questions about your Personal Information or this policy, or if
you would like to make a complaint about how Listen360 processes your personal
data, please contact Listen360 by email at privacy@listen360.com, or by using
the contact details below.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may request and obtain from us a list of
what personal information (if any) we disclosed to third parties for direct
marketing purposes in the preceding calendar year and the names and addresses of
those third parties. California law provides that you have the right to receive
the following information: (a) the categories of information we disclosed to
third parties for the third parties’ direct marketing purposes during the
preceding calendar year; and (b) the names and addresses of third parties that
received such information, or if the nature of their business cannot be
determined from the name, then examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format
and the information will not be specific to you individually. You may make such
a request by emailing us at privacy@listen360.com.

14. A NOTE ABOUT CHILDREN

We do not intentionally gather information about individuals who are under the
age of 18 or the age of majority in the country where they reside. If you are
under the age of 18 or the age of majority you should not use our Services. If a
Client, Client User, or Respondent submits personal information who is suspected
of being younger than 18 years of age or the age of majority, we will require
the Client, Client User, or Respondent to close his or her account and will not
allow continued use of the Services. We will also take steps to delete the
information as soon as possible, unless an exception applies. Please notify us
if you know of any individuals under the age of 18 or age of majority using our
Services so we can take action to prevent access to our Services.

15. DESIGNATED COUNTRIES PRIVACY RIGHTS

This section only applies to users of our Service that are located in the
European Economic Area, United Kingdom and/or Switzerland (collectively, the
“Designated Countries”) at the time of data collection.

We may ask you to identify which country you are located in when you use some of
the Services, or we may rely on your IP address to identify which country you
are located in. When we rely on your IP address, we cannot apply the terms of
this section to any individual that masks or otherwise hides their location
information from us so as not to appear located in the Designated Countries. If
any terms in this section conflict with other terms contained in this Policy,
the terms in this section shall apply to users in the Designated Countries.

1. Our Relationship to You. Listen360 is a data controller with regard to any
personal information directly collected from Visitors, Clients, or Client
Users of its Sites and Services. A “data controller” is an entity that
determines the purposes for which and the manner in which any personal
information is processed. Any third parties that handle your personal
information in accordance with our instructions are our service providers
and are “data processors.”Listen360 acts as a service provider to Clients
and is a “data processor” with regard to any consumer Personal Information
imported by Clients or Client Users into our systems via our
Services—whether that consumer Personal Information is entered directly into
our systems by the consumer as a Respondent, entered or imported by an
authorized Client User, or imported by an authorized Client third party
integration. As a “data processor” Listen360 does not have any direct
control over the purposes for which and the manner in which any Respondent
or potential Respondent personal information is processed; instead
processing of this Personal Information is governed by data processing
agreements between Listen360 and our Clients.

1. Legal Bases for Processing Personal Information. Below is a chart indicating
the legal bases we rely on as a data controller for processing personal
information of Visitors, Clients, and Client Users.

Purposes of Processing Legal Basis for Processing – To Provide You with the
Services

– To Enforce Our Terms, Agreements and Policies

– To Provide You with Service-related Communications

– For Security Purposes

– To Provide Customer Service

– Service Providers

– Business Transfers

Processing is based on our contract obligations or to take steps at the request
of the individual prior to entering into a contract.

– Joint Marketing Partners and Social Media Platforms

– To Enhance Your Experience on the Services

– To Conduct Research and Development

– Business Transfers

Processing is based on our legitimate interest to better understand you, to
maintain and improve the accuracy of the information we store about you, and to
better promote or optimize our Services. – To Maintain Legal/Regulatory
Compliance and to Prevent Fraud

– Compliance, Safety and Protection

Processing is necessary for compliance with our legal obligations, the public
interest, or in your vital interests.

1. We will only contact individuals located in the Designated Countries by
electronic means (including email or SMS) based on our legitimate interests,
as permitted by applicable law, or the individual’s consent. When we rely on
legitimate interest, we will only send you information about our Services
that are similar to those which were the subject of a previous sale or
negotiations of a sale to you or as otherwise permitted by applicable law.

If you do not want us to use your personal information in this way, or to
disclose your personal information to third parties for marketing purposes,
please go to the email settings for your account to opt out, click an
unsubscribe link in your emails, or contact us at privacy@listen360.com You can
object to direct marketing at any time and free of charge.

1. Individual Rights. We provide you with the rights described below when you
use our Services. We may limit your individual rights requests (a) where
denial of access is required or authorized by law; (b) when granting access
would have a negative impact on other’s privacy; (c) to protect our rights
and properties; or (4) where the request is frivolous or burdensome.

If you would like to exercise your rights under applicable law, please contact
us at privacy@listen360.com. We may seek to verify your identity when we receive
an individual rights request from you to ensure the security of your personal
information.

* Right to Withdraw Consent. For any consent-based processing of your personal
information, you have the right to withdraw your consent at any time. A
withdrawal of consent will not affect the lawfulness of our processing or the
processing of any third parties based on consent before your withdrawal.

* Right of Access. Upon your request, we will provide you with a copy of your
personal information in our files without undue delay and free of charge,
unless we are permitted by law to charge a fee. Your access may be limited to
the extent it would adversely affect the rights and freedoms of other
individuals.

* Right to Rectification (or “Correction”). You may request to correct or
update any of your personal information in our files. We may provide you with
the ability to update some or all of your personal information directly via
the Services.

* Right to Erasure (or the “Right to be Forgotten”). Upon your request, we will
erase any of your personal information in our files that: is no longer
necessary in relation to the purposes for which it was collected or otherwise
processed; was collected in relation to processing that you previously
consented to, but later withdrew such consent; or was collected in relation
to processing activities to which you object, and there are no overriding
legitimate grounds for our processing.

* Right to Restriction. You have the right to restrict our processing of your
personal information where one of the following conditions applies:

* You contest the accuracy of your personal information that we processed. If
you restrict processing based on this condition, you may experience an
interruption of some or all of the Services during the period necessary for
us to verify the accuracy of your personal information;
* The processing is unlawful and you oppose the erasure of your personal
information and request the restriction of its use instead;
* We no longer need your personal information for the purposes of the
processing, but it is required by you to establish, exercise or defense of
legal claims; or
* You have objected to processing, pending the verification whether the
legitimate grounds of our processing override your rights.

During the time which restriction of processing applies, we will only process
your restricted personal information with your consent or for the establishment,
exercise or defense of legal claims or for the protection of the rights of
another natural or legal person or for reasons of important public interest. We
will inform you if or when the restriction is lifted.

* Right to Object to Processing. You may object to our processing at any time
and as permitted by applicable law if we process your personal information on
the legal bases of: consent; contract; or legitimate interests. We may
continue to process your personal information if it is necessary for the
defense of legal claims, or for any other exceptions permitted by applicable
law.

* Right to Data Portability. If we process your personal information based in a
contract with you or based on your consent, or the processing is carried out
by automated means, you may request to receive your personal information in a
structured, commonly used and machine-readable format, and to have us
transfer your personal information directly to another “controller,” where
technically feasible, unless exercise of this right adversely affects the
rights and freedoms of others. You right to data portability only applies to
personal information provided by you to us.

* Notification to Third Parties. When we fulfill your individual rights
requests for correct (or rectification), erasure or restriction of
processing, we will notify third parties also handling the relevant personal
information unless this proves impossible or involves disproportionate
effort. Upon your request, we will identify such third parties.

* Data Protection Officer or Member Representative. If you have questions, you
may reach our Data Protection Officer at:
Listen360 Data Protection Officer
11605 Haynes Bridge Rd, Suite 150

Alpharetta, GA 30009
dpo@listen360.com

* Right to Lodge Complaint. Individuals with inquiries or complaints regarding
our Privacy Policy should first contact us at privacy@listen360.com. You also
have a right to lodge a complaint with a competent supervisory authority
situated in a Member State of your habitual residence, place of work, or
place of alleged infringement.

16. CONTACT US

Listen360, Inc.
Attn: Information Security/Data Protection Officer
11605 Haynes Bridge Rd, Suite 150
Alpharetta, GA 30009

dpo@listen360.com

COOKIE POLICY

Welcome to the Listen360 website. If you continue to browse and use this
website, you are agreeing to comply with and be bound by the following terms and
conditions of use, which together with our Privacy Policy govern Listen360’s
relationship with you in relation to this website. If you disagree with any part
of these terms and conditions, please do not use our website.

The term ‘Listen360’ or ‘us’ or ‘we’ refers to the owner of the website whose
registered office is located in Alpharetta, Georgia, USA. The term ‘you’ refers
to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and
use only. It is subject to change without notice.

2. Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness, or suitability of the
information and materials found or offered on this website for any particular
purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.

3. Your use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services, or information available through this
website meet your specific requirements.

4. This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look, appearance,
and graphics. Reproduction is prohibited other than in accordance with the
copyright notice, which forms part of these terms and conditions.

5. All trademarks reproduced in this website that are not the property of, or
licensed to, the operator are acknowledged on the website.

6. Unauthorized use of this website may give rise to a claim for damages and/or
be a criminal offense.

7. From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website
is subject to the laws of the United States.

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