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 * Solutions
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   * SOLUTIONS HIGHLIGHT
     SOLUTIONS HIGHLIGHT
     Digital Mailroom Automation
     Leverage Advanced Capture and AI to onboard information, make
     determinations, and initiate the processes that keep your organization
     connected and compliant.
 * ILINX Platform
   * Content Understanding
   * Generative Insights
   * Experience Automation
   * PLATFORM HIGHLIGHT
     PLATFORM HIGHLIGHT
     ILINX Engage
     Discover a cohesive, intuitive, role-based digital experience that
     intelligently unifies critical information and applications for internal
     and external users.
 * Success
   * eGovernment
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   * Manufacturing
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   * SUCCESS HIGHLIGHT
     SUCCESS HIGHLIGHT
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     Learn how Experian is leveraging ILINX Data Loss Prevention (DLP) to secure
     its customers’ private information from unauthorized viewers.
 * Smarts
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   * SMARTS HIGHLIGHT
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WEBINAR — 5 PROCESS INNOVATION PREDICTIONS FOR 2025 — 10:30 A.M. PT WED., DEC.
18, 2024

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slide 1 of 6
The win-win of automated experiences

Learn more


AI makes ILINX 9.5 smarter than ever

Learn more


Streamline records
request management

Learn more


ILINX accelerates public services for Alaskans

Learn more


Intelligent routing drives digital mailrooms

Learn more


Process innovation
made easy

Learn more


The win-win of automated experiences

Learn more

Click for sound





2:16









Smarts


MODERNIZING PUBLIC ASSISTANCE SERVICE DELIVERY IN ALASKA

ILINX eases the application burden on Alaskans seeking SNAP benefits while
routing captured data through the Department of Public Assistance’s processes
and into systems of record.

See all


CONTENT UNDERSTANDING


GET MORE VALUE FROM YOUR ORGANIZATIONAL CONTENT

Content is the foundation of ILINX process innovation as well as your
organization’s success. Every document, recording, chat log, and form field can
be used to improve analytics, processes, and touchpoints. ILINX enables the
ability to iterpret, analyze and extract meaning from all your content.

Learn More


GENERATIVE INSIGHTS


MAKE BETTER-INFORMED DECISIONS, FASTER, WITH ILINX AI

ILINX AI generates insights, patterns, and creative output based on your
organizational data. It leverages content and systems to deliver holistic
insights, predictive models, and prescriptive recommendations—real, actionable
organizational wisdom to guide your business decisions.

Learn More


EXPERIENCE AUTOMATION


SERVE, DELIGHT, AND RETAIN CUSTOMERS WITH 360° EXPERIENCES

ILINX Customer Experience Automation (CXA) elevates touch points with
device-agnostic, 24/7 service access from anywhere. Enhance the experience for
both internal and external users by unifying content and generative insights to
improve each interaction.

Learn More
Solutions
Previous ILINX process Next ILINX process

slide 4 to 6 of 15


PUBLIC RECORDS REQUESTS

Leverage self-service, automated search, status tracking, and smart redaction to
fulfill requests quickly and comprehensively with less risk.





PUBLIC RECORDS REQUESTS

Leverage self-service, automated search, status tracking, and smart redaction to
fulfill requests quickly and comprehensively with less risk.


EMPLOYEE ONBOARDING


TRIBAL ENROLLMENT MANAGEMENT


TRIBAL ENROLLMENT MANAGEMENT

Securely enroll members, verify ancestry, share official documents, and track
Council interactions with a solution specifically tailored to Tribal processes.





TRIBAL ENROLLMENT MANAGEMENT

Securely enroll members, verify ancestry, share official documents, and track
Council interactions with a solution specifically tailored to Tribal processes.


PUBLIC RECORDS REQUESTS


CONTENT MIGRATION


CONTENT MIGRATION

Use automated capture and transformation to consolidate data from disparate
sources into a single controlled, reliable, and efficient platform.





CONTENT MIGRATION

Use automated capture and transformation to consolidate data from disparate
sources into a single controlled, reliable, and efficient platform.


TRIBAL ENROLLMENT MANAGEMENT


CASE MANAGEMENT


CUSTOMER EXPERIENCE AUTOMATION (CXA)

Remove process blind spots and empower customers with role-based layouts and
unified applications.





CUSTOMER EXPERIENCE AUTOMATION (CXA)

Remove process blind spots and empower customers with role-based layouts and
unified applications.


CONTENT MIGRATION


CASE MANAGEMENT


CASE MANAGEMENT

Shepherd the processes of collecting and managing case documentation, task
assignment and tracking, and collaboration.





CASE MANAGEMENT

Shepherd the processes of collecting and managing case documentation, task
assignment and tracking, and collaboration.


CUSTOMER EXPERIENCE AUTOMATION (CXA)


CLOUD COMPUTING


CLOUD COMPUTING

Achieve optimal solution performance, security, and adaptability with ILINX
process innovation delivered in a cost-effective SaaS model.





CLOUD COMPUTING

Achieve optimal solution performance, security, and adaptability with ILINX
process innovation delivered in a cost-effective SaaS model.


CASE MANAGEMENT


DIGITAL SERVICE DELIVERY


DIGITAL SERVICE DELIVERY

Empower constituents to access government services and initiate processes with
ILINX-powered AI, customer experience automation, and content services.





DIGITAL SERVICE DELIVERY

Empower constituents to access government services and initiate processes with
ILINX-powered AI, customer experience automation, and content services.


CLOUD COMPUTING


DIGITAL MAILROOM


DIGITAL MAILROOM

Transition out of manual mail processing into an efficient digital experience
that incorporates automated mail classification, data extraction, and routing.





DIGITAL MAILROOM

Transition out of manual mail processing into an efficient digital experience
that incorporates automated mail classification, data extraction, and routing.


DIGITAL SERVICE DELIVERY


LEGACY MODERNIZATION


LEGACY MODERNIZATION

Breathe new life into aging systems with iterative solutions that surface data,
improve interoperability, and enhance productivity.





LEGACY MODERNIZATION

Breathe new life into aging systems with iterative solutions that surface data,
improve interoperability, and enhance productivity.


DIGITAL MAILROOM


ACCOUNTS PAYABLE


ACCOUNTS PAYABLE

Accelerate and control the process of receiving, matching, and paying invoices
without the typical costs and delays.





ACCOUNTS PAYABLE

Accelerate and control the process of receiving, matching, and paying invoices
without the typical costs and delays.


LEGACY MODERNIZATION


CALL CENTER MANAGEMENT


CALL CENTER MANAGEMENT

Convert recorded audio to the data you need to drive business processes, measure
customer satisfaction, and ensure compliant interactions.





CALL CENTER MANAGEMENT

Convert recorded audio to the data you need to drive business processes, measure
customer satisfaction, and ensure compliant interactions.


ACCOUNTS PAYABLE


TRANSCRIPT PROCESSING


TRANSCRIPT PROCESSING

Locate, capture, and index student information from any transcript layout or
format with the push of a button.





TRANSCRIPT PROCESSING

Locate, capture, and index student information from any transcript layout or
format with the push of a button.


CALL CENTER MANAGEMENT


LOW-CODE/NO-CODE


LOW-CODE/NO-CODE

Roll out new applications and features in a flash using intuitive drag-and-drop
creation tools that require little or no coding.





LOW-CODE/NO-CODE

Roll out new applications and features in a flash using intuitive drag-and-drop
creation tools that require little or no coding.


TRANSCRIPT PROCESSING


LOAN ORIGINATION


LOAN ORIGINATION

Facilitate documentation collection and verification while speeding the loan
process with automated data entry.





LOAN ORIGINATION

Facilitate documentation collection and verification while speeding the loan
process with automated data entry.


LOW-CODE/NO-CODE


EMPLOYEE ONBOARDING


EMPLOYEE ONBOARDING

Simplify and accelerate documentation intake, review, and task tracking with
integrated advanced capture and workflow.





EMPLOYEE ONBOARDING

Simplify and accelerate documentation intake, review, and task tracking with
integrated advanced capture and workflow.


LOAN ORIGINATION


PUBLIC RECORDS REQUESTS


PUBLIC RECORDS REQUESTS

Leverage self-service, automated search, status tracking, and smart redaction to
fulfill requests quickly and comprehensively with less risk.





PUBLIC RECORDS REQUESTS

Leverage self-service, automated search, status tracking, and smart redaction to
fulfill requests quickly and comprehensively with less risk.


EMPLOYEE ONBOARDING


TRIBAL ENROLLMENT MANAGEMENT


TRIBAL ENROLLMENT MANAGEMENT

Securely enroll members, verify ancestry, share official documents, and track
Council interactions with a solution specifically tailored to Tribal processes.





TRIBAL ENROLLMENT MANAGEMENT

Securely enroll members, verify ancestry, share official documents, and track
Council interactions with a solution specifically tailored to Tribal processes.


PUBLIC RECORDS REQUESTS


CONTENT MIGRATION


CONTENT MIGRATION

Use automated capture and transformation to consolidate data from disparate
sources into a single controlled, reliable, and efficient platform.





CONTENT MIGRATION

Use automated capture and transformation to consolidate data from disparate
sources into a single controlled, reliable, and efficient platform.


TRIBAL ENROLLMENT MANAGEMENT


CASE MANAGEMENT


CUSTOMER EXPERIENCE AUTOMATION (CXA)

Remove process blind spots and empower customers with role-based layouts and
unified applications.





CUSTOMER EXPERIENCE AUTOMATION (CXA)

Remove process blind spots and empower customers with role-based layouts and
unified applications.


CONTENT MIGRATION


CASE MANAGEMENT


CASE MANAGEMENT

Shepherd the processes of collecting and managing case documentation, task
assignment and tracking, and collaboration.





CASE MANAGEMENT

Shepherd the processes of collecting and managing case documentation, task
assignment and tracking, and collaboration.


CUSTOMER EXPERIENCE AUTOMATION (CXA)


CLOUD COMPUTING


CLOUD COMPUTING

Achieve optimal solution performance, security, and adaptability with ILINX
process innovation delivered in a cost-effective SaaS model.





CLOUD COMPUTING

Achieve optimal solution performance, security, and adaptability with ILINX
process innovation delivered in a cost-effective SaaS model.


CASE MANAGEMENT


DIGITAL SERVICE DELIVERY


PROCESS INNOVATION IN ACTION

Check out our customer success stories to learn how ILINX helps organizations
gain agility, strengthen security, empower users, and deliver better digital
experiences.

Previous success story Next success story
slide 21 to 28 of 11


CITY OF REDMOND SECURES POLICE FILES WITH ILINX SAAS

A Washington municipal Police department builds its new criminal justice records
system on ILINX Software as a Service.

State Licensing Agency


ILINX CLOUD IMPROVES DOCUMENT-PROCESS PRODUCTIVITY

Processing documents was a big labor burden for a small state agency. A
supported cloud-based ILINX solution provides efficiency and flexibility.


EXPERIAN PIVOTS QUICKLY TO PROTECT PERSONAL INFORMATION

Experian relies on ILINX Data Loss Prevention to secure sensitive information
during a pivot to remote work.

Quinault Indian Nation


ILINX ENGAGE ENHANCES QUINAULT INDIAN NATION MEMBER SERVICES

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create
a services one-stop.


WSDOT MOVES FORWARD WITH ILINX

When a major state agency needs a modern data and workflow solution, it chooses
ILINX for its flexibility, reliability, and functionality.

Quinault Indian Nation


QUINAULT INDIAN NATION BUILDS COVID RESPONSE WITH ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution
configured to schedule testing, track results, and share data with other health
agencies.


ECMECOSYSTEM GUIDES COSTCO TECH PLAN

Costco turns to ImageSource professional services to craft a technology-needs
analysis and roadmap backed by trademarked ECMecosystem methodology.


VITAS COLLECTS PATIENT RECORDS ON-SITE

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to
capture information in the field using familiar devices.


SUZUKI OVERHAULS DEALER SUPPORT PROCESS

An automotive manufacturer improves its relationship with dealers by
implementing ILINX automation to facilitate accounts processing and reports.

State of Alaska Div. of Public Assistance


ALASKA MODERNIZES SNAP APPLICATIONS WITH ILINX INNOVATION

Alaska accelerates SNAP benefits applications and processing with ILINX eForms
and Capture and Intelligent Workflow.

Global FinTech Company


FINTECH MAKES QUICK WORK OF DISPUTES WITH ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement
in the process.


CITY OF REDMOND SECURES POLICE FILES WITH ILINX SAAS

A Washington municipal Police department builds its new criminal justice records
system on ILINX Software as a Service.

State Licensing Agency


ILINX CLOUD IMPROVES DOCUMENT-PROCESS PRODUCTIVITY

Processing documents was a big labor burden for a small state agency. A
supported cloud-based ILINX solution provides efficiency and flexibility.


EXPERIAN PIVOTS QUICKLY TO PROTECT PERSONAL INFORMATION

Experian relies on ILINX Data Loss Prevention to secure sensitive information
during a pivot to remote work.

Quinault Indian Nation


ILINX ENGAGE ENHANCES QUINAULT INDIAN NATION MEMBER SERVICES

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create
a services one-stop.


WSDOT MOVES FORWARD WITH ILINX

When a major state agency needs a modern data and workflow solution, it chooses
ILINX for its flexibility, reliability, and functionality.

Quinault Indian Nation


QUINAULT INDIAN NATION BUILDS COVID RESPONSE WITH ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution
configured to schedule testing, track results, and share data with other health
agencies.


ECMECOSYSTEM GUIDES COSTCO TECH PLAN

Costco turns to ImageSource professional services to craft a technology-needs
analysis and roadmap backed by trademarked ECMecosystem methodology.


VITAS COLLECTS PATIENT RECORDS ON-SITE

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to
capture information in the field using familiar devices.


SUZUKI OVERHAULS DEALER SUPPORT PROCESS

An automotive manufacturer improves its relationship with dealers by
implementing ILINX automation to facilitate accounts processing and reports.

State of Alaska Div. of Public Assistance


ALASKA MODERNIZES SNAP APPLICATIONS WITH ILINX INNOVATION

Alaska accelerates SNAP benefits applications and processing with ILINX eForms
and Capture and Intelligent Workflow.

Global FinTech Company


FINTECH MAKES QUICK WORK OF DISPUTES WITH ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement
in the process.


CITY OF REDMOND SECURES POLICE FILES WITH ILINX SAAS

A Washington municipal Police department builds its new criminal justice records
system on ILINX Software as a Service.

State Licensing Agency


ILINX CLOUD IMPROVES DOCUMENT-PROCESS PRODUCTIVITY

Processing documents was a big labor burden for a small state agency. A
supported cloud-based ILINX solution provides efficiency and flexibility.


EXPERIAN PIVOTS QUICKLY TO PROTECT PERSONAL INFORMATION

Experian relies on ILINX Data Loss Prevention to secure sensitive information
during a pivot to remote work.

Quinault Indian Nation


ILINX ENGAGE ENHANCES QUINAULT INDIAN NATION MEMBER SERVICES

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create
a services one-stop.


WSDOT MOVES FORWARD WITH ILINX

When a major state agency needs a modern data and workflow solution, it chooses
ILINX for its flexibility, reliability, and functionality.

Quinault Indian Nation


QUINAULT INDIAN NATION BUILDS COVID RESPONSE WITH ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution
configured to schedule testing, track results, and share data with other health
agencies.


ECMECOSYSTEM GUIDES COSTCO TECH PLAN

Costco turns to ImageSource professional services to craft a technology-needs
analysis and roadmap backed by trademarked ECMecosystem methodology.


VITAS COLLECTS PATIENT RECORDS ON-SITE

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to
capture information in the field using familiar devices.


SUZUKI OVERHAULS DEALER SUPPORT PROCESS

An automotive manufacturer improves its relationship with dealers by
implementing ILINX automation to facilitate accounts processing and reports.

State of Alaska Div. of Public Assistance


ALASKA MODERNIZES SNAP APPLICATIONS WITH ILINX INNOVATION

Alaska accelerates SNAP benefits applications and processing with ILINX eForms
and Capture and Intelligent Workflow.

Global FinTech Company


FINTECH MAKES QUICK WORK OF DISPUTES WITH ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement
in the process.


CITY OF REDMOND SECURES POLICE FILES WITH ILINX SAAS

A Washington municipal Police department builds its new criminal justice records
system on ILINX Software as a Service.

State Licensing Agency


ILINX CLOUD IMPROVES DOCUMENT-PROCESS PRODUCTIVITY

Processing documents was a big labor burden for a small state agency. A
supported cloud-based ILINX solution provides efficiency and flexibility.


EXPERIAN PIVOTS QUICKLY TO PROTECT PERSONAL INFORMATION

Experian relies on ILINX Data Loss Prevention to secure sensitive information
during a pivot to remote work.

Quinault Indian Nation


ILINX ENGAGE ENHANCES QUINAULT INDIAN NATION MEMBER SERVICES

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create
a services one-stop.


WSDOT MOVES FORWARD WITH ILINX

When a major state agency needs a modern data and workflow solution, it chooses
ILINX for its flexibility, reliability, and functionality.

Quinault Indian Nation


QUINAULT INDIAN NATION BUILDS COVID RESPONSE WITH ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution
configured to schedule testing, track results, and share data with other health
agencies.


ECMECOSYSTEM GUIDES COSTCO TECH PLAN

Costco turns to ImageSource professional services to craft a technology-needs
analysis and roadmap backed by trademarked ECMecosystem methodology.


VITAS COLLECTS PATIENT RECORDS ON-SITE

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to
capture information in the field using familiar devices.


SUZUKI OVERHAULS DEALER SUPPORT PROCESS

An automotive manufacturer improves its relationship with dealers by
implementing ILINX automation to facilitate accounts processing and reports.

State of Alaska Div. of Public Assistance


ALASKA MODERNIZES SNAP APPLICATIONS WITH ILINX INNOVATION

Alaska accelerates SNAP benefits applications and processing with ILINX eForms
and Capture and Intelligent Workflow.

Global FinTech Company


FINTECH MAKES QUICK WORK OF DISPUTES WITH ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement
in the process.


CITY OF REDMOND SECURES POLICE FILES WITH ILINX SAAS

A Washington municipal Police department builds its new criminal justice records
system on ILINX Software as a Service.

State Licensing Agency


ILINX CLOUD IMPROVES DOCUMENT-PROCESS PRODUCTIVITY

Processing documents was a big labor burden for a small state agency. A
supported cloud-based ILINX solution provides efficiency and flexibility.


EXPERIAN PIVOTS QUICKLY TO PROTECT PERSONAL INFORMATION

Experian relies on ILINX Data Loss Prevention to secure sensitive information
during a pivot to remote work.

Quinault Indian Nation


ILINX ENGAGE ENHANCES QUINAULT INDIAN NATION MEMBER SERVICES

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create
a services one-stop.


WSDOT MOVES FORWARD WITH ILINX

When a major state agency needs a modern data and workflow solution, it chooses
ILINX for its flexibility, reliability, and functionality.

Quinault Indian Nation


QUINAULT INDIAN NATION BUILDS COVID RESPONSE WITH ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution
configured to schedule testing, track results, and share data with other health
agencies.


ECMECOSYSTEM GUIDES COSTCO TECH PLAN

Costco turns to ImageSource professional services to craft a technology-needs
analysis and roadmap backed by trademarked ECMecosystem methodology.

See all

READY TO MOVE FORWARD?


LET’S COLLABORATE

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Please do not fill in this field.
 * Solutions
   * By Industry
   * By Process
   * By Service
   * SOLUTIONS HIGHLIGHT
     SOLUTIONS HIGHLIGHT
     Digital Mailroom Automation
     Leverage Advanced Capture and AI to onboard information, make
     determinations, and initiate the processes that keep your organization
     connected and compliant.
 * ILINX Platform
   * Content Understanding
   * Generative Insights
   * Experience Automation
   * PLATFORM HIGHLIGHT
     PLATFORM HIGHLIGHT
     ILINX Engage
     Discover a cohesive, intuitive, role-based digital experience that
     intelligently unifies critical information and applications for internal
     and external users.
 * Success
   * eGovernment
   * Financial Services
   * Tribal Nations
   * Manufacturing
   * Healthcare
   * Higher Education
   * SUCCESS HIGHLIGHT
     SUCCESS HIGHLIGHT
     Experian Protects Personally Identifiable Information
     Learn how Experian is leveraging ILINX Data Loss Prevention (DLP) to secure
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