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ARTIFICIAL INTELLIGENCE IN THE WORKPLACE (IN THE WORKPLACE 2025)

by MaryScott Polk Timmis - December 30, 2024, 12:00am

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3 min read
(Shutterstock)


THIS IS AN OPINION

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Editor’s Note: This commentary is part of a series by the labor and employment
team at the law firm of Wright Lindsey Jennings of Little Rock examining key
trends for employers and the workplace in 2025. This piece was originally
published on Dec. 16, 2024.



Have you started using artificial intelligence (AI) in the workplace? Some
employers are diving headfirst into AI, while others are sitting back and taking
it all in before dipping a toe in the technology pool. According to Forbes, 72%
of businesses have integrated AI into at least one business function. However,
the rapid adoption of AI has not come without its concerns. Employees, for
instance, are concerned that AI could lead to job displacement and higher
unemployment rates according to a 2024 study by Deloitte Global. 



AI is quickly becoming necessary for organizations to stay competitive in
today’s workforce. One of the most common applications of AI is chatbot
technology, which uses natural language processing and generative AI to simulate
human conversation. Examples of popular generative AI chatbots include Open AI’s
ChatGPT and Microsoft’s CoPilot. These tools are being used to handle a variety
of functions, including basic customer service issues, human resources support,
and content creation. By delegating routine tasks to chatbots, organizations
free up human employees to focus on more complex issues. 



Organizations will need to adhere to privacy regulations to protect sensitive
employee data and implement measures to prevent data breaches and misuse. When
implemented effectively, AI can lead to increased productivity and efficiency,
and cost reduction. However, there are risks and limitations of AI when used
improperly. While AI offers immense potential, it also poses challenges that
must be addressed by employers to ensure usage complies with any applicable
regulations.




Regardless of how your company chooses to approach AI, implementing a policy
regarding AI usage in the workplace is a must. The policy should detail
appropriate uses and clearly communicate to employees how (and how not) to use
AI in every day work. It would also be beneficial to provide training to help
employees understand acceptable usage. 



AI can take on a variety of different roles in the workplace to optimize
efficiency such as automating tasks, enhancing recruitment, and tracking
performance. Automation of tasks like payroll processing and attendance tracking
can improve productivity. AI tools help automate candidate screening and analyze
resumes to streamline recruitment. AI can also help employers make informed
decisions about promotions and allocation of resources by tracking performance,
retention, and production.



If your organization is diving headfirst into AI, it would be beneficial to
implement a policy outlining the proper use of such tools. Likewise, if your
organization is merely dipping a toe in, a policy differentiating acceptable
uses versus unacceptable uses would be appropriate. For example, companies might
prohibit employees from directly copying and pasting AI-generated content to
ensure originality and accuracy. However, if your organization is watching from
the side of the pool and not getting in just yet, it is important to educate
your employees on the organization’s stance and put such prohibitions in
writing. 



Once your organization has implemented a policy regarding AI, the work isn’t
over. The policy will need to be updated as technology evolves and privacy laws
are enacted. Whether diving in headfirst or cautiously testing the waters,
companies that implement a strategic approach to AI will be in a better position
to utilize its full potential.



--------------------------------------------------------------------------------



MARYSCOTT POLK TIMMIS IS AN ASSOCIATE ATTORNEY AT WRIGHT LINDSEY JENNINGS WITH A
PRACTICE FOCUSED ON INTELLECTUAL PROPERTY, CORPORATE LAW AND ESTATE PLANNING.





IN THIS STORY

AI, artificial intelligence, ChatGPT, Open AI, Technology & Telecom


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