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Submitted URL: https://www.adobe.com/go/passwordless_faq
Effective URL: https://helpx.adobe.com/manage-account/using/passwordless-sign-in-adobe.html
Submission: On September 12 via manual from BE — Scanned from DE
Effective URL: https://helpx.adobe.com/manage-account/using/passwordless-sign-in-adobe.html
Submission: On September 12 via manual from BE — Scanned from DE
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SIGN IN WITHOUT A PASSWORD
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Last updated on Aug 2, 2022
Tired of having to remember the password to your Adobe account? Download the
Adobe Account Access app to sign in securely to your Adobe app or service with a
tap instead of a password.
GO PASSWORDLESS WITH ADOBE ACCOUNT ACCESS APP
DOWNLOAD AND SET UP THE APP (ONE TIME)
Download the Adobe Account Access app from App Store or Google Play Store.
SIGN IN TO YOUR APPS AND SERVICES WITH A TAP
Once your app is set up, follow these steps to sign in securely without your
password.
1. In the sign-in screen, enter your email address. Then select Continue.
2. Tap Approve in the notification received on your phone. (If you didn't try
to sign in, select Deny)
Note: Currently, the Adobe Account Access app isn't available for accounts
created, owned, and managed by an organization.
DEACTIVATE ADOBE ACCOUNT ACCESS APP
If you no longer want to use the Adobe Account Access app, you can deactivate it
from your Adobe account.
1. Sign in at https://account.adobe.com/security.
2. In the Two-step verification section, deactivate Sign in with Adobe Account
Access app.
Once you confirm, your Adobe Account Access app is deactivated. You can
continue to sign in to your Adobe apps and services using your email address
and password.
FREQUENTLY ASKED QUESTIONS
WHAT ARE THE SYSTEM REQUIREMENTS FOR ADOBE ACCOUNT ACCESS APP?
Adobe Account Access app has the following system requirements:
* You have a valid phone number to set up an account on the Adobe Account
Access app.
* Your phone uses a lock with facial or voice recognition, a PIN, or a
fingerprint (also called biometric authentication).
* You have a phone that uses iOS version 11 or later, or Android version 6 or
later.
HOW CAN I SIGN IN IF I DIDN'T RECEIVE A NOTIFICATION?
If you didn’t receive a notification, open the Adobe Account Access app. Then
select Approve.
Approve the sign-in by opening the app
If this doesn't work, you can enter the code manually.
In the sign-in dialog box on your computer, select Enter a code instead. Enter
the code you received on the Adobe Account Access app to sign in.
Didn't receive the notification on your Xiaomi Android phone? It's likely that
you haven't enabled push notifications on your Xiaomi phone. See this page to
learn how to enable them.
WHY AM I GETTING THE "DEVICE NOT SUPPORTED" ERROR?
You get this error when you try to install the app on a phone that doesn't
support hardware encryption or lock screen features such as facial recognition,
a fingerprint sensor, or a PIN.
To fix this error, install the app on your phone with iOS version 11 or later,
or Android version 6 or later. Make sure that your apps are updated.
HOW DO I SIGN IN IF I CAN'T ACCESS MY PHONE?
You can opt to receive the code another way if you are unable to access your
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1. Enter your email address, and then select Continue.
2. Select Don't have your device?.
3. Select the option to receive the code on your email.
4. Enter the verification code you received on your email.
5. Enter your password, and then select Continue.
You are successfully signed in.
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