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AmplifAI Ranks in the Top 22% on the 2023 Inc. 5000

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The Company, Team, and Mission

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CALL CENTER COACHING

THE COMPREHENSIVE GUIDE TO IMPROVING AGENT PERFORMANCE

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Company
About Us

The Company, Team and Mission

CONTACT

Sales, Support & General Info

NEWSLETTER

Stay up to date with AmplifAI

PRESS & EVENTS

AmplifAI in the news and in person

For Enterprises
All Verticals
Financial Services

MANAGED SERVICES

HEALTH CARE

COMMUNICATIONS & MEDIA

TECHNOLOGY

CONTACT CENTERS & BPOS

WORK AT HOME

For BPOs
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Overview Video and Flyer

COACHING GUIDES

Best Practices for Contact Center Coaching

CASE STUDIES

The Accelerated Results

LOGO & BRAND

Downloadable AmplifAI Assets

CALL CENTER COACHING

THE COMPREHENSIVE GUIDE TO IMPROVING AGENT PERFORMANCE

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HOW TO SUCCESSFULLY DRIVE PERFORMANCE ENABLEMENT IN YOUR CONTACT CENTER

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ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE
ENABLEMENT PROGRAM

Performance enablement involves identifying and enhancing the full potential of
employees. It is the process of consistently supporting and developing people,
making them feel valued for more than just the work they do.

Effective employee enablement ultimately drives a better customer experience
while also driving greater employee satisfaction, and that is certainly true for
Iterum Connections, a Boutique BPO based in Panama with nearshore locations
across Panama, Bogota Colombia, and Kingston Jamaica.

In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer,
Iterum Connections) as he shares his best practices and lessons learned around
implementing a successful performance enablement program within a contact
center, with Julie Hsu (Head of Marketing, AmplifAI Solutions).  

You’ll learn how:

 * To create a culture of continuous learning, leverage technologies to support
   employee development, and measure the impact of performance enablement
   initiatives.
 * Other organizations identify the main criteria when enabling and evaluating a
   performance enablement program for your organization as well as finding
   success.
 * Iterum partnered with key players and industry leaders, like AmplifAI to
   implement top-notch performance enablement.
 * Important it is to measure the employee experience throughout their agent
   journey and the impact it has on ultimate success.

Watch now to gain insights and actionable tips from leading industry experts.

Learn More


ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE
ENABLEMENT PROGRAM

WEDNESDAY, APR. 19 AT 1:00 PM CT

‍

Performance enablement involves identifying and enhancing the full potential of
employees. It is the process of consistently supporting and developing people,
making them feel valued for more than just the work they do.

Effective employee enablement ultimately drives a better customer experience
while also driving greater employee satisfaction, and that is certainly true for
Iterum Connections, a Boutique BPO based in Panama with nearshore locations
across Panama, Bogota Colombia, and Kingston Jamaica.

In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer,
Iterum Connections) as he shares his best practices and lessons learned around
implementing a successful performance enablement program within a contact
center, with Julie Hsu (Head of Marketing, AmplifAI Solutions).  

You’ll learn how:

 * To create a culture of continuous learning, leverage technologies to support
   employee development, and measure the impact of performance enablement
   initiatives.
 * Other organizations identify the main criteria when enabling and evaluating a
   performance enablement program for your organization as well as finding
   success.
 * Iterum partnered with key players and industry leaders, like AmplifAI to
   implement top-notch performance enablement.
 * Important it is to measure the employee experience throughout their agent
   journey and the impact it has on ultimate success.

Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading
industry experts.


WATCH MORE VIDEOS

Five Steps to Improve Coaching Effectiveness for Frontline Supervisors
How BPO Leaders are Using Data to Improve Contact Center Performance
5 Ways to Close the Onboarding-to-Production Gap
Executive Strategies to Elevate Performance Management and Coaching
Effectiveness
Video Overview: AI-Driven Performance Enablement
Data Ingestion


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ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE
ENABLEMENT PROGRAM

WEDNESDAY, APR. 19 AT 1:00 PM CT

‍

Performance enablement involves identifying and enhancing the full potential of
employees. It is the process of consistently supporting and developing people,
making them feel valued for more than just the work they do.

Effective employee enablement ultimately drives a better customer experience
while also driving greater employee satisfaction, and that is certainly true for
Iterum Connections, a Boutique BPO based in Panama with nearshore locations
across Panama, Bogota Colombia, and Kingston Jamaica.

In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer,
Iterum Connections) as he shares his best practices and lessons learned around
implementing a successful performance enablement program within a contact
center, with Julie Hsu (Head of Marketing, AmplifAI Solutions).  

You’ll learn how:

 * To create a culture of continuous learning, leverage technologies to support
   employee development, and measure the impact of performance enablement
   initiatives.
 * Other organizations identify the main criteria when enabling and evaluating a
   performance enablement program for your organization as well as finding
   success.
 * Iterum partnered with key players and industry leaders, like AmplifAI to
   implement top-notch performance enablement.
 * Important it is to measure the employee experience throughout their agent
   journey and the impact it has on ultimate success.

Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading
industry experts.

‍

Register Now:



‍


ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE
ENABLEMENT PROGRAM

WEDNESDAY, APR. 19 AT 1:00 PM CT

‍

Performance enablement involves identifying and enhancing the full potential of
employees. It is the process of consistently supporting and developing people,
making them feel valued for more than just the work they do.

Effective employee enablement ultimately drives a better customer experience
while also driving greater employee satisfaction, and that is certainly true for
Iterum Connections, a Boutique BPO based in Panama with nearshore locations
across Panama, Bogota Colombia, and Kingston Jamaica.

In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer,
Iterum Connections) as he shares his best practices and lessons learned around
implementing a successful performance enablement program within a contact
center, with Julie Hsu (Head of Marketing, AmplifAI Solutions).  

You’ll learn how:

 * To create a culture of continuous learning, leverage technologies to support
   employee development, and measure the impact of performance enablement
   initiatives.
 * Other organizations identify the main criteria when enabling and evaluating a
   performance enablement program for your organization as well as finding
   success.
 * Iterum partnered with key players and industry leaders, like AmplifAI to
   implement top-notch performance enablement.
 * Important it is to measure the employee experience throughout their agent
   journey and the impact it has on ultimate success.

Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading
industry experts.




MORE RESOURCES


CUSTOMERS REPORT AN AGGREGATE INCREASE OF 40% MORE TIME SPENT COACHING

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TOP 10 REASONS CALL CENTER COACHING FAILS TO IMPROVE CUSTOMER EXPERIENCE,
EMPLOYEE MORALE, PERFORMANCE, AND RETENTION

Read More


TRUST-DESTRUCTORS: TOP 5 WAYS TO RUIN ENGAGEMENT WITH YOUR COACHING PRACTICES

Read More
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