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Text Content

 * Sign-In
   * Forward Air Premier
   * Truckload Customers
   * Cartage Vendors
   * Truckload Carrier Load System
   * Drive FAF Contractors
   * My FWRD Employees
 * SIGN-UP


 * Schedules
   * Transit Times
   * Locations
     * Airport to Airport
     * Cartage Locations
 * Services
   * Cartage Services
   * Door to Door LTL
   * Expedited Linehaul LTL
   * Truckload Services
   * Forward Intermodal
   * Valued Services
 * Tools
   * FAST Track
   * Fuel Surcharge
   * Capacity Surcharge
   * FAST Forms
   * Canada Shipments - Customs
   * Print Waybill
   * Statement of Insurance
   * Operating Authorities
   * Hazmat Cert. of Reg.
   * Service Conditions
     * Limitations of Liability
 * Careers
 * About
   * Company Overview
   * Careers
   * Investor Relations
   * Drive With Us
   * News & Alerts Archive
   * Employee Resources
     * My FWRD
     * Live WELL
     * Drive FAF
   * Contact Us


PRIVACY POLICY

OVERVIEW: 

Forward Air Premier, Truckload Customers, Cartage Vendors and Truckload Carrier
Load System (each, a “Forward Air Tracking System”) are each a set of
applications specifically reserved for Forward Air’s best customers
(“customers”) and certain Forward Air vendors (“vendors” and together with
“customers”, “users” or “you”). The applications are only available through the
Forward Air website www.forwardair.com. The set of applications contains
information that is intended to assist customers and vendors quickly and easily
obtain specific and accurate information on their shipments. A list of active
and recovered shipments invoiced within ninety (90) days is provided along with
attributes of the shipments such as status, estimated charges, pieces weight and
status history. In order to provide this information efficiently, it is
necessary to collect information to establish a secured account with the Forward
Air Tracking System and collect information transmitted when the website is in
use. This document identifies the specific information gathered and how that
information is used.

GENERAL: 

Forward Air (“Forward Air”, “we” or “us”) values your privacy. As a Forward Air
user, be assured that your privacy is protected. Any information gathered about
our users is used internally to identify areas of improvement for the website.
Information obtained directly from our users, through online forms and
registrations is only used for the stated purpose. Information that Forward Air
collects and maintains will not be released to any party outside of Forward Air,
without your consent.

WHAT INFORMATION FORWARD AIR COLLECTS: 

Forward Air captures the following information about users of services provided
on our website:

Categories of Personal InformationSpecific Personal InformationSource of
Personal InformationIdentifiersURL
IP addressForward Air websitesInternet/Electronic ActivityDate and time service
was usedForward Air websites

Personal information about a user is only captured within the Forward Air
Tracking System registration and the online forms provided on our website,
including Credit Application, and the Investor Information Request Form. The
following personal information may be collected as part of the Forward Air
Tracking System registration:

Categories of Personal InformationSpecific Personal InformationSource of
Personal InformationIdentifiersName
Address
Phone and fax
Email address
Account name
Social security number, driver’s license number, passport number, or other
similar identifiersForward Air registration page (information collected directly
from user)Professional or employment related informationCompany name
Company informationForward Air registration page (information collected directly
from user)Internet/Electronic ActivityUser status when logged in to the Forward
Air Tracking SystemWebsite cookies

HOW FORWARD AIR USES THE INFORMATION IT COLLECTS: 

This Privacy Statement describes how Forward Air treats information we receive
from you during the registration process and as a user of the Forward Air
Tracking System.

How do we share your information?

Forward Air is committed to protecting the personal information that our
customers provide to us. The data you send to or enter into the Forward Air
website is considered your confidential and proprietary information. It is our
policy to respect the privacy of our customers and vendors, and for this reason
we do not sell our customers or vendors data. We will not monitor, edit or
disclose the contents of your data, other than to your customers, providers,
etc. to whom you allow access, unless required to do so by law or in the good
faith belief that such action is necessary to:

 1. conform to the law or comply with legal process served on Forward Air;
 2. protect and defend the rights or property of Forward Air; or
 3. act under exigent circumstances to protect the personal safety of our
    customers or the public.

How do we use your login request information?

As a part of doing business through this website, we require that you submit
customer or vendor information such as name, company name, address, email
address, telephone number(s), and Forward Air customer or vendor account number.
We use this information to establish a login specifically for access to the
Forward Air Tracking System, and to be able to communicate with you when the
need arises. We do not sell, trade or rent any of this information to others.

What we do with your information once you become a registered user?

The information that you send to or enter into forwardair.com is for your use
and for the use of any other users whom have access to the same data. Once a
User Administrator has been established for a Forward Air Customer Account
Number or Forward Air Vendor Account Number, that person will have the authority
to set up additional users of the Forward Air Tracking System who will have
access to data with regard to their Forward Air Customer Account Number or
Forward Air Vendor Account Number.

Do we monitor who uses our website?

Each time a user visits our website, our server collects certain use and
navigation information. This information is aggregated and analyzed to tell us
when and how the website is used and navigated, including the number, frequency
and duration of visits to each web page. It also helps to inform us of any
performance-related issues we have so that we can correct them to provide you
with a more efficient website.

What are "cookies" and how do we use them?

Cookies are small files that are stored by your browser on your computer's hard
drive while accessing the Internet. Most companies like ours make use of browser
cookies. Once you become user of a Forward Air Tracking System, we may use
cookies occasionally to store some information on your computer, which will help
the system perform faster as you use it. On occasion we will refresh the cookies
as those parts of the system are modified or enhanced. Our cookies do not
contain any personal information about you other than your user ID; they just
enable us to provide a more efficient system by determining where we have
performance issues relating to access of the web pages. The cookies will not
enable third parties to access any of the information stored on your computer.
Most web browsers are set to automatically accept cookies, but you can usually
either change the browser preferences to warn when a cookie is about to be
written, or to not accept them at all. Parts of the Forward Air website will
function without the cookies but cookies are required in order to use the
Forward Air Tracking System.

SECURITY: 

Each registered user accessing a Forward Air Tracking System has an individual
User Name and password as set by the customer's or vendor’s User Administrator.
To ensure that all customer or vendor data is protected against unauthorized
access, the customer’s or vendor’s User Administrator is responsible for
deactivating the User Name and password of employees departing your company.

CALIFORNIA PRIVACY RIGHTS AND CHOICES:  

The California Consumer Privacy Act of 2018 (the “CCPA”) provides California
residents with specific rights regarding the collection and storage of their
personal information. This section describes how these rights apply to you if
you are a California resident.

Access to Specific Information and Data Portability Rights

You have the right to request that Forward Air disclose the following
information to you about our collection and use of your personal information
over the past twelve (12) months. Once we have received a request from you, we
may ask you to provide certain information to identify you and verify your
request. Upon verification, we will disclose to you:

 1. The categories of personal information we collected about you.
 2. The categories of sources for the personal information we collected about
    you (e.g., use of cookies, third party, etc.).
 3. The specific pieces of personal information we collected about you.
 4. Our business or commercial purpose for collecting or selling that personal
    information.
 5. We do not sell personal information, however, if we disclose your
    information to a third party, we will provide to you the categories of third
    parties with whom we share personal information and the categories of
    information that we share with each third party recipient.

Deletion Request Rights

You have the right to request that Forward Air delete any of the personal
information collected from you and retained by us, subject to certain
exceptions. Once your request is verified and we have determined that we are
required to delete that data in accordance with applicable law, we will delete
and direct our service providers to delete your personal information from our
records. Your request to delete the personal information collected may be denied
if it is necessary for us to retain your information under one or more of the
exceptions listed in the CCPA.

Exercising Your Rights

To exercise any of the rights described above, please submit a verifiable
consumer request to us by either:

 * Calling us at 855-379-3829.
 * Emailing us at privacy@forwardair.com.

Only you, or a person registered with the California Secretary of State that you
authorize to act on your behalf, may make a verifiable consumer request related
to your personal information. You may also make a verifiable consumer request on
behalf of your minor child. You may only make a verifiable consumer request for
access twice within a 12-month period. Your verifiable consumer request must:

 * Provide sufficient information to allow us to reasonably verify that you are
   the person about whom we collected personal information, or a person
   authorized to act on your behalf; and
 * Describe your request with sufficient detail to properly understand and
   respond to it.

We will only use the personal information that you have provided in a verifiable
consumer request in order to verify your request. We cannot respond to your
request or provide you with personal information if we cannot verify your
identity or authority.

Making a verifiable consumer request does not require you to create an account
with us. We consider a request made through your password-protected account
sufficiently verified when the request relates to personal information
associated with that specific account.

Response Timing and Format

We aim to respond to customer requests within forty-five (45) days of receipt.
If we are unable to deliver a response to verifiable consumer requests within
this timeframe, we will inform you of the reason and estimated extension period
in writing.1 We will deliver a response to your existing account with us, if
applicable, or a written response by mail or electronically, at your option.

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1The response period may be extended up to forty-five (45) additional days where
necessary, taking into account the complexity of your request.

Any disclosures will cover only the 12-month period preceding the verifiable
consumer request’s receipt. The response we provide will also explain the
reasons we cannot comply with a request, if applicable. Data portability
requests will be issued in a format that is readily useable, We do not charge a
fee unless your request is excessive, repetitive, or manifestly unfounded. If
the request warrants a reasonable fee, we will tell you why and provide you with
a cost estimate before completing your request.

CONTACT US: 

From time to time we may make changes to our Privacy Statement. As we do, we
will make them available on our website so be sure to check occasionally for any
changes. If we decide to make any significant changes we will notify you by the
means you specify in your Customer Contact Information or Vendor Contact
Information profile (completed as part of your account application) to receive
official correspondence. The User Administrator for the Customer or Vendor will
be responsible for keeping contact information up to date.

What if I have questions or comments? If you have any questions or comments
regarding our Privacy Statement feel free to contact us at 
privacy@forwardair.com.

If you wish to change any of the information collected by Forward Air, you may
do so by sending an email to  privacy@forwardair.com. 

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FORWARD AIR NATIONAL CUSTOMER CARE CENTER

M-F: 7:00am - 11:00pm EST

SAT: 9:30am - 4:00pm EST

SUN: Closed

Toll Free: 800-726-6654

Direct: 423-636-3380

Fax: 423-783-9019

Email: custserv@forwardair.com

CONTACT US

COMPANY

 * Careers
 * Drivers
 * Investor Relations
 * My FWRD Website
 * LiveWell Website

CORPORATE

 * Forward Air Corporation

© 2016. Please review our Privacy Policy and Terms of Use.

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