www.teladoc.com
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104.16.21.84
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Submitted URL: https://protect-us.mimecast.com/s/CMXZCo2vJAcn2pNZSOZ3-B?domain=click.email.teladochealth.com
Effective URL: https://www.teladoc.com/faq/
Submission: On March 24 via api from US — Scanned from US
Effective URL: https://www.teladoc.com/faq/
Submission: On March 24 via api from US — Scanned from US
Form analysis 1 forms found in the DOM
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<div class="Icon Icon--close " aria-hidden="true">
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<span class="yxt-SearchBar-clearButtonText sr-only"> Clear </span>
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<button type="submit" class="js-yext-submit yxt-SearchBar-button">
<div class="yxt-SearchBar-AnimatedIcon yxt-SearchBar-AnimatedIcon--paused js-yxt-AnimatedForward component" data-component="IconComponent"
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GENERAL INFO
How do I know if I have access to Teladoc?
How can Teladoc help?
Who are the Teladoc providers?
Can my family use my Teladoc account?
Can I call Teladoc outside of the United States?
How do I set up an account?
How much does it cost?
How does Teladoc protect my privacy?
PRESCRIPTIONS
Can I get a prescription?
How are prescriptions sent to the pharmacy?
Will I be contacted by Teladoc when my prescription is ready?
Can you prescribe antibiotics?
Can you refill my routine medications?
BILLING AND INSURANCE
How much does Teladoc cost?
What are my payment options?
Does Teladoc accept Medicare and Medicaid?
Does Teladoc accept my health insurance?
GENERAL MEDICAL
When should I use Teladoc’s General Medical services?
Can Teladoc handle emergency situations?
Will I talk with a real doctor?
Does the doctor review my medical history before a visit?
Can I request a specific doctor?
How much does a typical visit cost?
PRIMARY360
What is Primary360?
Who can use Primary360?
How will I receive an exam virtually?
How do you handle bloodwork, imaging and labs?
Can I get a prescription?
What happens if I need to speak with a doctor right away?
MENTAL HEALTH
When should I choose Mental Health services?
How do I schedule a Mental Health visit?
What should I expect during my visit?
What types of mental health professionals can prescribe medications?
Can I talk to the same therapist/psychiatrist every time?
How do you match me with the right mental health professional?
Will Teladoc follow up with each visit?
How much does a typical visit cost?
DERMATOLOGY
Which service should I use for skin concerns or conditions?
What should I expect when requesting a dermatology review?
Do I have to upload an image?
How long will it take for the dermatologist to respond to my visit request?
If the dermatologist has additional questions, how will I be notified?
If my condition requires immediate attention, how will I be notified?
How much does a dermatology review cost?
SEXUAL HEALTH
How does the process work?
How quickly can I get my lab results?
Will my lab results be added to my medical record?
Can my lab results be sent to my main doctor?
How much does it cost?
EXPERT MEDICAL OPINION
When should I use Teladoc Expert Medical Opinion service?
How do I request an Expert Medical Opinion?
Do I have to travel or collect my own medical records?
How much do Teladoc Expert Medical Opinion services cost?
If I use Expert Medical Opinion services, does that mean Teladoc is now my
treating physician?
NUTRITION
When should I choose Nutrition services?
How do I schedule a Nutrition visit?
What should I expect during my visit?
What can registered dietitians do for me?
Can I talk to the same dietitian every time?
How do you match me with the right nutrition professional?
Will Teladoc follow up with each visit?
How much does a typical visit cost?
NECK AND BACK CARE
When should I choose Neck and Back Care Therapy?
How do I enroll in the program?
How much does the program cost?
How does the program work?
Can I receive prescription medication through the Neck and Back Care Therapy
program?
Where can I go to ask questions about the Neck and Back Care Therapy program?
ACCOUNT INFO
How do I set up my Teladoc account?
How do I provide or update my billing information?
How do I complete my medical history?
How do I schedule a visit?
How do I schedule a video visit?
ABOUT VISITS AND TROUBLESHOOTING
Is there a time limit on visits?
How do I start my video visit?
What types of notifications will I receive for my visit?
How do I get ready for my video visit?
How will I know if my microphone and camera are working correctly?
Should I keep the Teladoc app open on my phone while I wait for the doctor to
join my video visit?
How long will it take for the doctor to start my video visit?
What should I do if I need to cancel a scheduled visit?
What will happen after I schedule a visit?
WAYS WE HELP
Can Teladoc share results of a visit with my primary care physician?
How does the Teladoc app work?
How do I find out what services I’m eligible for?
HOW IT WORKS
How much do Teladoc services cost?
Can Teladoc share results of a visit with my primary care physician?
How does the Teladoc app work?
HOW DO I KNOW IF I HAVE ACCESS TO TELADOC?
Teladoc may be available to you through your employer or health plan. Set up
your account now. We will confirm your eligibility. If you aren’t eligible for
Teladoc through insurance, you can still access select Teladoc services at a
flat rate per visit.
HOW CAN TELADOC HELP?
Teladoc provides you with access to primary care providers, family doctors,
dermatologists, therapists, psychiatrists, registered dietitians, and medical
experts who are ready to help you from wherever you are. We offer a wide range
of services, including:
* General Medical
24/7 access to doctors, including pediatricians. They can prescribe treatment
for non-emergency conditions like the flu, allergies, bronchitis and more.
* Primary360
Adults 18+ can consult with a primary care provider for routine checkups,
ongoing wellness needs, referrals and more.
* Mental Health
Confidential counseling with a licensed therapist or psychiatrist if you’re
feeling overwhelmed, anxious, down or not like yourself. If you have an
existing mental health condition that isn’t improving, get guidance from an
expert who can modify your treatment to help you make progress.
* Expert Medical Opinion
Get advice and answers on specific issues from leading medical specialists.
You can also get a list of in-person local specialists who can help with your
specific medical needs.
* Wellness Care
Our programs can help you live a healthier life every day. Programs include
Nutrition, Neck and Back Care Therapy, Tobacco Cessation and Sexual Health.
Manage your weight, quit smoking, get neck and back care therapy, request
confidential STD testing and more.
Please note: Services may vary based on health plan or employer. To see which
Teladoc services you have, log in now, refer to a welcome letter you received in
the mail or speak with your benefits manager.
WHO ARE THE TELADOC PROVIDERS?
Our care is provided by a network of U.S. board-certified internists, family
doctors, dermatologists, psychiatrists, and pediatricians licensed to practice
medicine in the U.S. We also have board-certified primary care physicians,
dermatologists, psychiatrists and licensed therapists who can provide specialty
care. Our global network of leading medical specialists can advise on complex
conditions, treatment plans and surgeries.
CAN MY FAMILY USE MY TELADOC ACCOUNT?
This depends on your specific Teladoc plan. Most plan designs allow you to use
the Teladoc service for you, your spouse and your dependents. Set up your
account online to confirm eligibility or reach out to your benefits manager for
more information.
1. To set up adult dependents:
Dependents age 18 and older set up their own account by visiting the Teladoc
website and clicking “Set up account.” They should provide the necessary
information and complete their medical history.
2. How to set up minor dependents
Log in to your account. Click “My Family” from the top menu. Follow the
instructions to provide the necessary information and complete your
dependent’s medical history.
Anyone age 18 or older must call themselves.
Each family member will require their own visit. If multiple people in your
household are sick, please request a visit for each one.
CAN I CALL TELADOC OUTSIDE OF THE UNITED STATES?
Teladoc visits are currently available in the United States and Canada. For
members with access to our Global Care program, visits are available with a
physician licensed in the U.S. while traveling internationally.
HOW DO I SET UP AN ACCOUNT?
To set up your account, visit Teladoc.com or download the Teladoc mobile app.
If you are unsure if you have access to Teladoc, please check with your health
plan or employer, call us at 1-800-Teladoc or check your eligibility online.
If you aren’t eligible for Teladoc through insurance coverage, you can still
access Teladoc services at a flat rate per visit.
HOW MUCH DOES IT COST?
The cost of a Teladoc visit varies, depending on the type of care you request
and your health plan design. General Medical visits can be as low as $0 per
visit with insurance. Please refer to your welcome letter or call us at
1-800-Teladoc to confirm pricing prior to requesting a visit.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note: If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition and Neck and Back Care Therapy.
Get started now
HOW DOES TELADOC PROTECT MY PRIVACY?
Teladoc is committed to protecting the privacy of every individual who uses our
services. We comply with all relevant state, national and international laws and
regulations. This includes the U.S. Health Insurance Portability and
Accountability Act of 1996, known as HIPAA. Unless permitted or required by law,
your medical information will not be shared without your consent. On occasion,
we may use de-identified information to help us improve our clinical programs.
WHEN SHOULD I USE TELADOC’S GENERAL MEDICAL SERVICES?
You should choose General Medical any time you want to talk to a doctor in
minutes about non-emergency health issues like sinus problems, respiratory
infections, allergies, flu symptoms, rashes and many other illnesses. Doctors
are available 24/7 by phone, video or mobile app. Your doctor will diagnose your
symptoms and provide a treatment plan, which may or may not include a
prescription.
CAN TELADOC HANDLE EMERGENCY SITUATIONS?
You should not use Teladoc if you are experiencing a medical or mental health
emergency. In the event of a medical emergency, please call 911.
WILL I TALK WITH A REAL DOCTOR?
Teladoc’s doctors are board-certified internists, family doctors, psychiatrists,
dermatologists and pediatricians licensed to practice medicine in the U.S. When
you request a visit, Teladoc will connect you with a doctor licensed in your
state or province.
For members living in Canada, Teladoc Canadian physicians are board-certified in
one or more provinces in internal medicine, pediatrics, emergency care and
family medicine.
All of our physicians can diagnose, treat and prescribe medications for common,
non-emergency health issues by phone or video.
DOES THE DOCTOR REVIEW MY MEDICAL HISTORY BEFORE A VISIT?
We will ask you to complete a brief medical history prior to requesting your
first visit. This is similar to filling out forms before an in-person doctor
visit. You can update your medical history at any time through your profile on
Teladoc.com or the Teladoc app.
Your medical history is stored on Teladoc’s HIPAA-compliant, encrypted central
server. Before each visit, the doctor will review your medical history with a
specific focus on chronic illnesses, current medications, allergies and changes
in your medical condition.
CAN I REQUEST A SPECIFIC DOCTOR?
Depending on your benefits, you may be able to select a specific doctor for your
visit. All Teladoc doctors are board-certified and state licensed. To become an
official Teladoc doctor, they go through our credentialing process. All Teladoc
doctors are thoroughly trained on how to provide the best virtual care
experience.
HOW MUCH DOES A TYPICAL VISIT COST?
The cost of a Teladoc visit varies. It depends on the type of care you are
requesting and your health plan design. General Medical visits can be as low as
$0 per visit with insurance. Please refer to your welcome letter for more
information. You can also call us at 1-800-Teladoc to confirm pricing prior to
requesting a visit. The visit fee is charged for each conversation with a
doctor.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note:If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition, and Neck and Back Care Therapy. Get started now
WHEN SHOULD I CHOOSE MENTAL HEALTH SERVICES?
If you’re overwhelmed, not feeling like yourself, confused about a personal
situation, or experiencing anxiety or depression, we can help.
Mental Health services allow you to schedule a visit with a licensed therapist
or to schedule an appointment with a board-certified psychiatrist for help
managing medications or more serious diagnoses.
Therapists and psychiatrists are available for appointments seven days a week
from 7 a.m. to 9 p.m. Visits can take place wherever you are most comfortable,
by phone or video. Visits with a therapist only last as long as you feel you
need them.
HOW DO I SCHEDULE A MENTAL HEALTH VISIT?
Visit Teladoc.com or use the Teladoc app to schedule a Mental Health visit. You
can choose a therapist or psychiatrist who fits your needs. You can also select
a time or times that work best for you. You can have your visit within three to
seven days of confirmation.
Please note: Before your visit, you will be asked to complete a brief mental
health questionnaire. This will help your therapist or psychiatrist understand
where you are and how you’re feeling.
WHAT SHOULD I EXPECT DURING MY VISIT?
You will have a conversation with the mental health professional just as if you
were at their office. We’re here to make you feel comfortable and heard.
WHAT TYPES OF MENTAL HEALTH PROFESSIONALS CAN PRESCRIBE MEDICATIONS?
Therapists cannot prescribe medication. Psychiatrists can prescribe medications.
Our psychiatrists cannot prescribe any controlled substances or medications for
the treatment of bipolar disorder or schizophrenia. Prescriptions for these
drugs require in-person care and ongoing monitoring. You can use our services
for therapy or guidance or to obtain other medications. However, if you are
currently taking any of the above drugs, we cannot prescribe refills.
Controlled substances we can prescribe include:
Antidepressants: Asendin, Celexa, Cymbalta, Desyrel, Effexor XR, Lexapro, Paxil,
Prozac, Pristiq (desvenlafaxine), Remeron, Trintellix (vortioxetine), Sinequan,
Viibryd, Vivactil, Wellbutrin and Zoloft
Anxiolytics/sedatives/hypnotics: propranolol, Vistaril (hydroxyzine)
Schedule II and IV meds: BuSpar, Benadryl, melatonin and Rozerem
ADHD: Intuniv, Strattera, Kapvay
Chemical dependency adjuncts: ReVia
Monoamine oxidase inhibitors: Emsam
Miscellaneous: Luvox and Neurontin
CAN I TALK TO THE SAME THERAPIST/PSYCHIATRIST EVERY TIME?
Yes. You can see the same specialist throughout your treatment.
HOW DO YOU MATCH ME WITH THE RIGHT MENTAL HEALTH PROFESSIONAL?
When you schedule a visit, we will ask you questions about your preferences for
your mental health professional. We will also ask you questions about what your
specific needs are. You will be able to choose from a selection of matching
provider profiles, which will display information including gender, language and
specialties.
WILL TELADOC FOLLOW UP WITH EACH VISIT?
Teladoc providers use the secure member message center after each visit to share
a summary of the visit. If you and your provider decide to schedule another
visit, he or she will schedule that through the message center as well. Our
licensed nursing staff may also reach out to you directly by phone after your
visits to follow up if needed.
HOW MUCH DOES A TYPICAL VISIT COST?
The cost of a Teladoc visit varies, depending on the type of care you are
requesting and your health plan design. Mental Health therapist visits can be as
low as $0 per visit with insurance. Please refer to your welcome letter or call
us at 1-800-Teladoc to confirm pricing prior to requesting a visit.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note: If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition, and Neck and Back Care Therapy.
Get started now
WHICH SERVICE SHOULD I USE FOR SKIN CONCERNS OR CONDITIONS?
Our Dermatology service provides care from licensed dermatologists for
persistent or serious skin issues like acne, rosacea, psoriasis, moles or
rashes. You provide a description of your skin condition and upload images for
the dermatologist to review. The dermatologist will then communicate with you
through the secure Teladoc message center.
WHAT SHOULD I EXPECT WHEN REQUESTING A DERMATOLOGY REVIEW?
When requesting a review, you will be asked to provide a description of your
skin condition and upload images of it. A dermatologist will review your
request. They will then contact you through our secure message center within two
days or less. You can ask follow-up questions in the message center for up to
seven days after your online review. All communication with the dermatologist is
through the Teladoc message center. This service is only through the app or
online.
DO I HAVE TO UPLOAD AN IMAGE?
Yes. For the dermatologist to properly review and diagnose your condition, it is
required that a minimum of three images be uploaded prior to scheduling your
review.
HOW LONG WILL IT TAKE FOR THE DERMATOLOGIST TO RESPOND TO MY VISIT REQUEST?
The dermatologist will respond within two days or less, diagnosing your
condition and providing a personalized treatment plan, or asking for more
information if needed.
IF THE DERMATOLOGIST HAS ADDITIONAL QUESTIONS, HOW WILL I BE NOTIFIED?
Your dermatologist will message you through the secure Teladoc message center if
they need further clarification on the information you’ve submitted. If you have
a new message from your dermatologist, you will receive a notification through
email or text.
You can also ask follow-up questions at no charge for up to seven days after
receiving your diagnosis.
IF MY CONDITION REQUIRES IMMEDIATE ATTENTION, HOW WILL I BE NOTIFIED?
Teladoc will send you information through the message center. To ensure patient
safety, Teladoc may also have a licensed clinician contact you by phone, if
necessary.
HOW MUCH DOES A DERMATOLOGY REVIEW COST?
The cost of a Teladoc visit varies, depending on the type of care you are
requesting and your health plan design. Dermatology online reviews can be as low
as $0 per review with insurance. Please refer to your welcome letter to confirm
pricing. You can also call us at 1-800-Teladoc to confirm pricing prior to
requesting a visit.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note: If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition, and Neck and Back Care Therapy.
Get started now
CAN I GET A PRESCRIPTION?
Teladoc does not guarantee prescriptions. It is up to the doctor to recommend
the best treatment. Teladoc doctors do not issue prescriptions for substances
controlled by the DEA, non-therapeutic and/or certain other drugs that may be
harmful because of their potential for abuse. Also, non-therapeutic drugs such
as Viagra and Cialis are not prescribed by Teladoc doctors.
View the current list of DEA-controlled substances.
HOW ARE PRESCRIPTIONS SENT TO THE PHARMACY?
Teladoc does not dispense prescription drugs. If the doctor prescribes
medication, it is submitted electronically or by phone to the pharmacy of your
choice.
WILL I BE CONTACTED BY TELADOC WHEN MY PRESCRIPTION IS READY?
Teladoc will send you an email when your prescription is submitted. We suggest
contacting your selected pharmacy to confirm when your prescription will be
ready.
CAN YOU PRESCRIBE ANTIBIOTICS?
Yes, however, any prescription of antibiotics must be accurate and professional.
We understand the negative consequences that may result from over-prescribing
and thus our doctors will only write prescriptions in instances where such
medication is necessary. If prescribed, the antibiotic chosen will be based on
best clinical practice for your diagnosis. Requests for specific antibiotics
cannot be guaranteed. See our Prescription Policy.
CAN YOU REFILL MY ROUTINE MEDICATIONS?
When clinically appropriate, Teladoc providers can renew a 30-day supply of many
prescriptions up to twice per calendar year. Certain medications are prohibited
on our platform including, but not limited to, substances controlled by the DEA,
experimental drugs, and medications for hair loss, erectile dysfunction,
appetite suppression and Plan B. If calling for a refill, be sure to have the
full details of the medication available at the time you speak to the doctor.
(Having the pill bottles with you or uploading a picture will be most
effective.)
HOW DO I SET UP MY TELADOC ACCOUNT?
To set up your account, visit Teladoc.com or download the Teladoc mobile app.
If you are unsure if you have access to Teladoc, please check with your health
plan or employer, call us at 1-800-Teladoc or check your eligibility online.
If you aren’t eligible for Teladoc through insurance coverage, you can still
access Teladoc services at a flat rate per visit.
HOW DO I PROVIDE OR UPDATE MY BILLING INFORMATION?
You will be prompted to enter your billing information if a fee is due upon
requesting a visit. You can always update your billing information at any time
by going to the “My Account” page on Teladoc.com or the Teladoc mobile app.
HOW DO I COMPLETE MY MEDICAL HISTORY?
You will need to complete a brief medical history before requesting your first
visit through Teladoc. You will also be asked to update your medical history
once a year in order to keep your information current. You can update your
medical history whenever you need to on Teladoc.com or the Teladoc mobile app.
HOW DO I SCHEDULE A VISIT?
To schedule a visit, log in to your account at Teladoc.com or the Teladoc mobile
app and click the “Request a Visit” button on the home page. You will be asked a
series of questions related to your reason for requesting a visit, similar to
the forms you would fill out at a doctor’s office. If you have any issues or
questions, you can always call 1-800-Teladoc for help scheduling a visit.
HOW DO I SCHEDULE A VIDEO VISIT?
Video visits are available for General Medical, Mental Health, Nutrition and
Primary360 visits only. Check out these step-by-step instructions to see how to
schedule a video visit on the Teladoc mobile app.
IS THERE A TIME LIMIT ON VISITS?
The amount of time allocated to a visit varies depending on the treatment you
seek:
* General Medical: There is no time limit. However, most issues are resolved in
15 minutes or less. Be sure all of your questions are answered before ending
your call or video, as once the consultation has ended, our providers are
consulting with other patients and unable to address further questions or
treatment requests.
* Mental Health: The average mental health visit is 45 minutes, similar to an
in-person therapy visit.
* Dermatology: All communication between you and your dermatologist is through
the secure Teladoc message center. You can ask follow-up questions at no
charge for up to seven days and request the same dermatologist for subsequent
consults.
* Nutrition: There is no time limit, however most visits are completed in 30
minutes or less.
* Neck and Back Care Therapy: Members enroll in a 4-8-week program that
provides live coaching sessions, therapeutic exercises and a personalized
treatment plan.
HOW DO I START MY VIDEO VISIT?
To join a video visit, log in to your account on Teladoc.com or the Teladoc
mobile app. Then click “Join waiting room.”
If you have requested an ASAP/on-demand visit, please enter the waiting room as
soon as you have requested your video visit. The provider will meet you in the
waiting room when they become available.
If you have requested a scheduled visit, please enter the waiting room at the
day and time you have requested. You will receive a reminder by email or text 10
minutes prior to your scheduled visit time.
Please note: Video visits cannot be joined through FaceTime or Skype. They must
be joined from within the mobile app or through your Teladoc account.
WHAT TYPES OF NOTIFICATIONS WILL I RECEIVE FOR MY VISIT?
When requesting a visit, you have the option to receive text and email
notifications as well as push notifications* if using the Teladoc app.
Notifications vary based on the visit you have requested and the device being
used. You will always receive notification when:
* Your visit request is confirmed.
* The provider is reviewing your medical history (the provider generally
reviews your medical history 5-10 minutes prior to the start of your visit).
* The provider is ready to see you.
* Your visit is complete, and your treatment plan is ready.
*Please enable push notifications through your mobile device settings in order
to receive the above notifications from the Teladoc app.
HOW DO I GET READY FOR MY VIDEO VISIT?
When scheduling a video visit on Teladoc.com, you will be asked to test your
audio and video quality. This page runs simple tests on both your audio and
video quality. If both are functioning properly and you can proceed with your
Teladoc video visit.
Please note: No tests are required when joining from a mobile device.
HOW WILL I KNOW IF MY MICROPHONE AND CAMERA ARE WORKING CORRECTLY?
If your computer passes these simple video and sound quality tests, your
microphone and camera are working properly, and you can proceed with your
Teladoc video visit.
Please note: no tests are required when joining from a mobile device.
SHOULD I KEEP THE TELADOC APP OPEN ON MY PHONE WHILE I WAIT FOR THE DOCTOR TO
JOIN MY VIDEO VISIT?
No, you do not have to leave your app open. However, please keep your phone near
you so that the visit can begin right when the provider arrives. You will
receive a text or email notification indicating the visit is about to start.
If you have requested a scheduled visit, please enter the waiting room at the
day and time you have requested.
If you are not in the waiting room when the provider arrives, they will wait a
few minutes before helping the next patient. Don’t worry, we will attempt to
connect you with the next available provider prior to canceling your visit. You
will receive a new set of notifications before the next provider arrives and you
can stay in the waiting room until they join.
HOW LONG WILL IT TAKE FOR THE DOCTOR TO START MY VIDEO VISIT?
You will be given an estimated wait time when you request your video visit at
Teladoc.com or on the Teladoc mobile app.
If you have received a notification that the doctor is ready to see you, you
should go to the video visit waiting room as soon as possible.
If you are not in the waiting room when the provider arrives, they will wait a
few minutes before helping the next patient. Don’t worry, we will attempt to
connect you with the next available provider prior to canceling your visit. You
will receive a new set of notifications before the next provider arrives and you
can stay in the waiting room until they join.
Please note: The waiting room can be accessed from Teladoc.com or the Teladoc
mobile app home page.
WHAT SHOULD I DO IF I NEED TO CANCEL A SCHEDULED VISIT?
You can cancel your visit on Teladoc.com or the Teladoc mobile app. After
logging in to your account, navigate to your “Upcoming Visit” details, found on
the home page. There you will see a “Cancel Visit” button, which you can click
to cancel your visit. If you have any immediate issues or questions, please call
1-800-Teladoc for assistance.
WHAT WILL HAPPEN AFTER I SCHEDULE A VISIT?
After you have submitted your visit request, you will receive notifications
when:
* Your visit request is confirmed.
* The provider is reviewing your medical history (the provider generally
reviews your medical history 5-10 minutes prior to the start of your visit).
* The provider is ready to see you.
* Your visit is complete, and your treatment plan is ready.
If you have requested an ASAP/on-demand visit, please enter the waiting room as
soon as you have requested your video visit. The provider will meet you in the
waiting room when they become available.
If you have requested a scheduled visit, please enter the waiting room at the
day and time you have requested. You will receive a reminder by email or text 10
minutes prior to your scheduled visit time.
HOW DOES THE PROCESS WORK?
After you place your test order online or by phone, STDcheck will fax a
doctor-authorized test requisition to the local lab of your choosing. At the lab
walk-in visit, you’ll have a quick specimen draw. The lab visit typically takes
about 15 minutes. In three business days or less, you’ll receive a discreet
email directing you to log in to your secure account on the STDcheck system to
view your test results.
For patients whose test results are positive or require further explanation, you
can request a consult with an STDcheck doctor. If appropriate, the doctor will
write a prescription for treatment or help connect you to further care.
HOW QUICKLY CAN I GET MY LAB RESULTS?
Lab results are finalized and sent to you discreetly in three business days or
less. Patients who receive positive STD test results or whose results require
further explanation may request a consult with an STDcheck doctor at a time that
is convenient.
WILL MY LAB RESULTS BE ADDED TO MY MEDICAL RECORD?
No. Please contact STDcheck to request your lab test-specific medical record.
CAN MY LAB RESULTS BE SENT TO MY MAIN DOCTOR?
Yes. You can request a copy of your lab test through the STDcheck website.
HOW MUCH DOES IT COST?
Pricing for STD individual tests and panels is available on the STDcheck site.
STDcheck currently accepts credit cards, prepaid debit cards, cashier’s checks,
money orders, health savings accounts (HSA), flexible spending accounts (FSA)
and PayPal. The member can present their insurance card at the lab and ask the
lab to file a claim for reimbursement to the member.
HOW MUCH DOES TELADOC COST?
The cost of a Teladoc visit varies, depending on the cost of the visit you are
requesting and your health plan design. General Medical visits can be as low as
$0 per visit with insurance. Please refer to your welcome letter to confirm
pricing. You can also call 1-800-Teladoc to confirm pricing.
To check if you have Teladoc, set up your account online.
If you do not have access through your benefits or do not have health insurance,
you can still use Teladoc for General Medical, Dermatology and Mental Health
care.
Get started now
Pricing for each visit varies based on your insurance plan. Pricing also varies
if you don’t have Teladoc included in your benefits plan or are not covered by
insurance.
* With insurance, General Medical visits can be as low as $0 per visit.
* Without insurance, General Medical is $75 per visit.
* To see the cost of an online Dermatology review, Mental Health care visit,
Nutrition visit or Neck and Back Care Therapy program, set up your account
now.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
WHAT ARE MY PAYMENT OPTIONS?
Teladoc accepts all major credit cards and PayPal. If you have a visit fee, you
will be shown the amount prior to confirming your visit request. For eligible
plans, payments can be made with your health savings accounts (HSA), flexible
spending account (FSA) or health reimbursement arrangement (HRA) card.
DOES TELADOC ACCEPT MEDICARE AND MEDICAID?
Teladoc works with many Medicare Advantage and Medicaid managed care plans but
is not a provider for Medicare fee for service or Medicaid fee for service.
Contact your health insurance provider to learn more about your benefits and to
see if you have access to Teladoc.
DOES TELADOC ACCEPT MY HEALTH INSURANCE?
Covered by insurance: Many health plans and employers provide Teladoc as part of
their benefits. To check whether you are covered, set up your account on
Teladoc.com or reach out to your benefits manager.
Pricing for each visit varies based on your coverage:
* General Medical visits can be as low as $0 (based on your benefits) per
visit.
* To see the cost of an online Dermatology review or a Mental Health care
visit, set up your account now.
Not covered by insurance: If you do not have access through your benefits or do
not have health insurance, you can still use Teladoc for General Medical,
Dermatology, Mental Health, Nutrition and Neck and Back Care Therapy. Get
started now
Pricing varies if you don’t have Teladoc included in your benefits plan or are
not covered by insurance.
* General Medical is $75 per visit.
* To see the cost of an online Dermatology review, Mental Health visit,
Nutrition visit, or Neck and Back Care Therapy program, set up your account
now.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
WHEN SHOULD I USE TELADOC EXPERT MEDICAL OPINION SERVICE?
Use the Expert Medical Opinion service when you want:
* Another opinion on your diagnosis or treatment plan
* Help deciding if a surgery is the right path
* Advice and help with a chronic condition
* Specific medical questions answered
* A list of local, in-person specialists
If you need help finding a provider for an in-person visit, we will search our
database of medical experts to see if any of our doctors meet your criteria and
practice within a distance that works for you. You can request this service on
the Teladoc mobile app or Teladoc website by clicking the “Find Local In-Person
Care” button. The team can also offer you questions to ask your treating
physician so you feel confident and prepared for the visit.
HOW DO I REQUEST AN EXPERT MEDICAL OPINION?
You can request an Expert Medical Opinion on the Teladoc app or website or call
us at 1-800-Teladoc. Once a case is opened, a member of our clinical team will
call you to better understand your needs, determine what types of records need
to be collected, and answer your questions about the process.
DO I HAVE TO TRAVEL OR COLLECT MY OWN MEDICAL RECORDS?
No. We will handle everything for you. All your contact with us is over the
phone or online. You do not need to travel or contact your doctor(s) to obtain
records, images or other information related to your case.
HOW MUCH DO TELADOC EXPERT MEDICAL OPINION SERVICES COST?
If these services are part of your Teladoc benefit, the services are at no cost
to you or your eligible dependents. Any tests and treatment options recommended
by one of our medical specialists are not paid through Teladoc. Those payments
will depend on the terms of a member’s health insurance coverage. All
recommendations from our specialists are completely voluntary.
IF I USE EXPERT MEDICAL OPINION SERVICES, DOES THAT MEAN TELADOC IS NOW MY
TREATING PHYSICIAN?
No. Teladoc Medical Experts provide medical information only. These services do
not provide medical care, diagnoses or treatments. You will not be a patient of
Teladoc or of any Teladoc Health expert who reviews your case. These services
are only for additional medical insight into your condition. No doctor-patient
relationship will be created between you and Teladoc or you and a medical
expert. Your treating physician is still responsible for your care and all
treatment decisions will be made solely between you and your treating physician.
WHAT IS PRIMARY360?
Primary360 offers convenient access to high-quality primary care. You can start
by selecting your primary care provider with whom you can build an ongoing
relationship. You’ll also work with a dedicated team of registered nurses and
care coordinators who get to know you as a person, not just another patient.
From the annual checkup to managing chronic conditions, ongoing wellness needs
and more complex challenges, members have access to trusted medical care and
personalized support.
WHO CAN USE PRIMARY360?
Eligible adults ages 18 years and older can use Primary360. Primary360 is ideal
for those who don’t currently have a primary care provider or those who see
their in-person primary care provider less often than they should.
HOW WILL I RECEIVE AN EXAM VIRTUALLY?
Prior to your visit, your chosen primary care provider will review the
information provided through the Primary360 assessment.
During the visit, expect to spend about 45 minutes with your chosen primary care
provider. They will do basic health checks like reviewing your body mass index
and have an in-depth discussion with you about your medical history. You will
also be able to upload images of anything you’d like the doctor to look at. Your
primary care provider may order labs, radiology or a referral to a specialist.
Your dedicated Care Team will work with you to find a convenient in-network lab
or specialist that meets your preferences. Results will be reviewed with you by
your provider, incorporated into your care plan and uploaded to your Teladoc
account.
After your visit, your Care Team will create a personalized plan that will
always be accessible through your Teladoc account.
HOW DO YOU HANDLE BLOODWORK, IMAGING AND LABS?
Your primary care provider can order lab work, imaging studies, referrals and
vaccinations. If needed, your Care Team will assist you in connecting to an
in-network lab or facility of your choice. Results will be reviewed with you by
your provider, incorporated into your care plan and uploaded to your Teladoc
account.
CAN I GET A PRESCRIPTION?
Yes. Our primary care providers can start new medications as clinically
necessary and appropriate and can prescribe refills for maintenance medications
for a full year. Our policy does not guarantee a medication will be ordered or
refilled during a visit. Please upload a picture of the prescription bottle or
medication needing a refill, in order to ensure the correct medication and
dosing are issued. Refills are limited to two occasions per member per calendar
year. Our physicians cannot refill DEA-controlled substances, meds with
potential for abuse, non-therapeutic meds, or those requiring close clinical
monitoring.
WHAT HAPPENS IF I NEED TO SPEAK WITH A DOCTOR RIGHT AWAY?
If you are sick and in need of care right away, you can request a General
Medical visit to talk to a doctor 24/7 for non-emergency conditions like cold
and flu, sinus infections, allergies and more.
WHEN SHOULD I CHOOSE NUTRITION SERVICE?
Choose Nutrition services if you want to talk to a registered dietitian by phone
or video for advice on staying healthy, eating right or managing a health
condition. Our registered dietitians can help with issues like diabetes, high
blood pressure, prenatal nutrition and vegetarian diets.
Our registered dietitians will discuss with you your health goals and help
develop a personalized nutrition guide, meal plans, shopping guides and more.
Registered dietitians are available for nutrition visits seven days a week from
7 a.m. to 9 p.m. local time.
HOW DO I SCHEDULE A NUTRITION VISIT?
Visit Teladoc.com or use the Teladoc app to schedule a nutrition visit. You can
choose a registered dietitian who fits your needs and select a time that works
best for you. Your chosen specialist will work on coordinating the schedule with
you through your Teladoc account.
Please note: Before your visit, you will be asked to complete a Nutrition
Assessment to help your dietitian understand where you are and what you need.
WHAT SHOULD I EXPECT DURING MY VISIT?
You will have a conversation with a registered dietitian just as if you were at
their office. They will listen to you and ask questions to better understand
your health goals. If needed, a follow-up visit will be scheduled during the
visit.
WHAT CAN REGISTERED DIETITIANS DO FOR ME?
Our registered dietitians can provide nutritional guidance for diabetes, weight
management, prenatal nutrition and more. They can put together personalized
nutrition guides, grocery lists and meal prep advice.
CAN I TALK TO THE SAME DIETITIAN EVERY TIME?
Yes. You can see the same dietitian as long as they are available at the
appointment times you select.
HOW DO YOU MATCH ME WITH THE RIGHT NUTRITION PROFESSIONAL?
When you schedule a visit, you will be able to choose from a selection of
registered dietitian profiles. You can read through each of their profiles and
select a dietitian you believe will best meet your needs.
WILL TELADOC FOLLOW UP WITH EACH VISIT?
Teladoc providers use the secure member message center after each visit to share
a summary of the visit. If you and your dietitian decide to schedule another
visit, he or she will schedule that during your visit.
HOW MUCH DOES A TYPICAL VISIT COST?
The cost of a Teladoc visit varies, depending on the type of care you are
requesting and your health plan design. Nutrition visits can be as low as $0 per
visit with insurance. Please refer to your welcome letter or call us at
1-800-Teladoc if you wish to confirm pricing prior to requesting a visit.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note: If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition, and Neck and Back Care Therapy.
Get started now
WHEN SHOULD I CHOOSE NECK AND BACK CARE THERAPY?
You should choose Neck and Back Care Therapy if you want treatment for neck and
back pain through live coaching and online videos and tutorials. Teladoc
partners with Telespine to provide live coaching, online resources, and
personalized treatment plans to manage and reduce neck and back pain. You should
choose Neck and Back Care Therapy if you want to receive access to expert
guidance from Telespine’s health coaches and on-staff physical therapists by
appointment, on-demand or via chat.
Our partnership program with Telespine provides members with access to a
4-8-week program for neck and back pain. Once you have enrolled, a certified
health coach will reach out to you to create a personalized treatment plan.
Though the program is at most eight weeks, enrolled members will have access to
the program for one full year, including access to all the online resources and
live coaching.
Get started now
HOW DO I ENROLL IN THE PROGRAM?
Visit Teladoc.com or use the Teladoc app to create an account and enroll in the
Neck and Back Care Therapy program. Once you enroll you will be asked to
complete a health assessment that will help your therapist and/or coach work
with you to tailor a treatment plan for your needs.
Get started now
HOW MUCH DOES THE PROGRAM COST?
The cost of a Teladoc visit varies, depending on the type of care you are
requesting and your health plan design. Without insurance, the Neck and Back
Care Therapy program is available for $49 per month, which includes access to
all resources. Please refer to your welcome letter or call us at 1-800-Teladoc
to confirm pricing prior to requesting a visit.
Teladoc accepts all major credit cards and PayPal. Teladoc may change pricing at
any time for any reason.
Please note: If you do not have access through your benefits or do not have
health insurance, you can still use Teladoc for General Medical, Dermatology,
Mental Health, Nutrition, and Neck and Back Care Therapy.
Get started now
HOW DOES THE PROGRAM WORK?
Teladoc partners with Telespine to provide live coaching, online resources, and
personalized treatment plans to manage and reduce neck and back pain. The
Telespine program offers access to expert guidance from health coaches and
on-staff physical therapists.
Our partnership program with Telespine provides members with access to a
4-8-week program for neck and back pain. Once you have enrolled, a certified
health coach will reach out to you to create a personalized treatment plan.
Though the program is at most eight weeks, enrolled members will have access to
the program for one full year, including access to all the online resources and
live coaching.
Get started now
CAN I RECEIVE PRESCRIPTION MEDICATION THROUGH THE NECK AND BACK CARE THERAPY
PROGRAM?
No. The program is only for physical therapy, health coaching and personalized
regimens with tutorials.
WHERE CAN I GO TO ASK QUESTIONS ABOUT THE NECK AND BACK CARE THERAPY PROGRAM?
For questions about enrollment, you can reach out to Teladoc customer service at
1-800-Teladoc. For questions about the program, you can call Telespine customer
service at 1-888-647-3961 or email support@telespine.com .
CAN TELADOC SHARE RESULTS OF A VISIT WITH MY PRIMARY CARE PHYSICIAN?
Yes. With your consent, we can share any of your Teladoc visit results with your
primary care physician instantly.
HOW DOES THE TELADOC APP WORK?
Downloading the app is the easiest way to talk to the right healthcare
professional. Watch this quick video to see how it works.
HOW DO I FIND OUT WHAT SERVICES I’M ELIGIBLE FOR?
Services may vary based on health plan or employer. To see which Teladoc
services you have, please refer to a welcome letter you received in the mail,
speak with your benefits manager or call us at 1-800-Teladoc.
If you aren’t eligible for Teladoc through insurance, you can still access
select Teladoc services at a flat rate per visit. These services include
Dermatology review, Mental Health care, Nutrition visits, and Neck and Back Care
Therapy program.
HOW MUCH DO TELADOC SERVICES COST?
Services may vary based on health plan or employer. Please set up your account
to see which services are available to you and how much they cost. Your welcome
letter or benefit manager can show you how much they cost.
Prices vary if you access Teladoc outside of your benefits plan or insurance
coverage.
* General Medical is $75 per visit.
* To see the cost of an online Dermatology review, Mental Health care visit,
Nutrition visit, or Neck and Back Care Therapy program, set up your account
now.
CAN TELADOC SHARE RESULTS OF A VISIT WITH MY PRIMARY CARE PHYSICIAN?
Yes. With your consent, we can share any of your Teladoc visit results with your
primary care physician instantly.
HOW DOES THE TELADOC APP WORK?
Downloading the app is the easiest way to talk to the right healthcare
professional. Watch this quick video to see how it works.
Learn More
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