khoros.com Open in urlscan Pro
192.124.249.58  Public Scan

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Text Content

Logo

 * Solutions
   
   
    * AI & AUTOMATION
      
      AI for every conversation, campaign, and customer
   
   
    * KHOROS COMMUNITIES
      
      Self-service support, education, and collaboration
      
   
   
    * KHOROS SERVICE
      
      Agent efficiency, automation, and operational insights
      
   
   
    * KHOROS SOCIAL MEDIA MANAGEMENT
      
      Content management, publishing, and governance

 * Services
   
   
    * PRODUCT COACHING
      
      Increase satisfaction and improve product adoption with complimentary
      training.
   
   
    * PROFESSIONAL SERVICES
      
      More than onboarding and implementation, this is where our partnership
      begins
   
   
    * STRATEGIC SERVICES
      
      Our in-house experts in social media and community management for Khoros
      customers

 * Resources
   
   
    * BLOG
      
      Insights, tips, news, and more from our team to yours
   
   
    * CUSTOMER STORIES
      
      Case studies with successful customers to see how they did it
   
   
    * DEVELOPER INFORMATION
      
      Technical overviews and links to developer documentation
   
   
    * EVENTS
      
      Join us for webinars and in-person events
   
   
    * INTEGRATIONS
      
      Integrations to connect with your customers, wherever they are
      
      Tech integrations
   
   
    * RESOURCE CENTER
      
      Guides, tipsheets, ebooks, on-demand webinars, & more
   
   
    * TRUST CENTER
      
      Policies, resources, certifications, and updates on our commitment to data
      security & compliance

 * Support
 * Sign in
 * Join our community
 * Get a demo

Search: Search
 * 
 * Support
 * Sign in

 * Solutions
   
   
    * AI & AUTOMATION
      
      AI for every conversation, campaign, and customer
   
   
    * KHOROS COMMUNITIES
      
      Self-service support, education, and collaboration
      
   
   
    * KHOROS SERVICE
      
      Agent efficiency, automation, and operational insights
      
   
   
    * KHOROS SOCIAL MEDIA MANAGEMENT
      
      Content management, publishing, and governance

 * Services
   
   
    * PRODUCT COACHING
      
      Increase satisfaction and improve product adoption with complimentary
      training.
   
   
    * PROFESSIONAL SERVICES
      
      More than onboarding and implementation, this is where our partnership
      begins
   
   
    * STRATEGIC SERVICES
      
      Our in-house experts in social media and community management for Khoros
      customers

 * Resources
   
   
    * BLOG
      
      Insights, tips, news, and more from our team to yours
   
   
    * CUSTOMER STORIES
      
      Case studies with successful customers to see how they did it
   
   
    * DEVELOPER INFORMATION
      
      Technical overviews and links to developer documentation
   
   
    * EVENTS
      
      Join us for webinars and in-person events
   
   
    * INTEGRATIONS
      
      Integrations to connect with your customers, wherever they are
      
      Tech integrations
   
   
    * RESOURCE CENTER
      
      Guides, tipsheets, ebooks, on-demand webinars, & more
   
   
    * TRUST CENTER
      
      Policies, resources, certifications, and updates on our commitment to data
      security & compliance

 * Join our community
 * Get a demo


THE FUTURE OF AI-POWERED CUSTOMER CARE IS HERE


UNFORGETTABLE EXPERIENCES,
FAR FEWER SUPPORT STAFF

Khoros is combining generative AI with a treasure trove of data, world-class
automation, and digital engagement tools to create the perfect support
experience. An experience that can be built instantly, learning constantly, and
helping perpetually.

Take a tour

×
Take a tour


EXPLORE THE NEXT GENERATION
KHOROS CUSTOMER CARE CLOUD

X

Create a unified place where customers can ask questions and get personalized
answers from a digital concierge that blends generative AI bots, self-service
knowledge, and live agent help to bring the best assistance to them.

X

Safely integrate your preferred generative AI models for varying ‘jobs’,
including to facilitate multi-modal customer conversations, drive continuous
learning and insights, and create new knowledge, community content, or outbound
messages and social posts.

X

Unlock the value of AI by tapping into an unparalleled repository of data from
daily omni-channel interactions and knowledge libraries, including authentic
user and expert generated content and discussions, agent and bot responses, and
all your disparate brand knowledge sources.

X

Seamlessly pass a customer over to a live agent while they remain in the same
conversation interface. Equip agents with an omnichannel tool to view the entire
interaction history and context, access AI-suggested recommendations and
knowledge, and respond with ease to ensure customers never start over or repeat
themselves.

X

Analyze every customer conversation through an AI-fueled dashboard and discovery
tool. Garner insights that identify known issues, uncover knowledge gaps, and
pinpoint why customers turn to live agents for help so you can quickly turn
today’s interactions into tomorrow’s self-service solutions.

X

Get a conversation management tool designed to understand and determine the best
response, whether that’s seeking clarity, triggering a workflow, federating an
answer from various knowledge sources, or routing to an agent. With native NLP,
a no-code bot builder, and controls to manage AI services, more automated
customer interactions reach resolution.

X

Enable service and marketing teams to turn AI-generated insights content into
action, with the right oversight. Get ahead of issues and revenue-generating
opportunities by employing a single tool to review, approve, and publish on
social, community, and messaging channels for one-to-many or one-to-one reach.


UNMATCHED VALUE, UNPARALLELED DATA

403%

Average ROI customers receive over 3 years

3 Months

Average time for customers to receive payback

500+ Million

Aggregated customer savings through contact avoidance

1.8 Billion

Community site visits per year powered by Khoros

160 Million

Customer cases resolved per year using Khoros

20 Million

Social media engagement per year managed through Khoros


AI AND AUTOMATION THAT’S MAKING ENTERPRISE MOVES, NOT NOISE

 * Learn more

SOLUTIONS

Khoros Service

Excellent automation and digital service, no exceptions

Customers expect seamless, 24x7, omni-channel service. Enterprises need to
improve support and cut costs. Only Khoros delivers an AI-powered solution that
enables enterprises to build more automation and equip agents with a single
place to resolve cross-channel inquiries.

 * Explore



SOLUTIONS

Khoros Communities

Powerful communities built to last

No matter who a community serves, it must be a place to find information, share
ideas, get answers, and engage in meaningful dialogue. Only Khoros provides the
software and expertise enterprises need to build world-class communities faster,
with far fewer resources.

 * Explore

SOLUTIONS

Khoros Social Media Management

Social media marketing made simple

It’s not easy to manage a major brand’s social media strategy. Only Khoros
provides purpose-built software to bring global social media accounts, campaigns
and teams into one place so teams can execute cross-channel campaigns faster —
without the headache or risk.

 * Explore




CUSTOMER SUCCESS

Midco’s goal is to handle 75% of customer interactions digitally or through
self-help options. Khoros helps us make it easy for customers to reach Midco in
whichever way is most convenient for them.


KEN NELSON
Customer Care Manager

Read their story

Building a chatbot was new to us, but we’re learning quickly, with support from
Khoros.

ANNE GODTS
Customer Excellence Manager

Read their story

One of the most useful things about a community is that posts continue to live
on. For example, a solution posted in 2021 will continue to benefit users with a
similar question in 2023 and beyond.


BRIUANA GREEN
Community Moderator

Read their story

After successfully piloting and achieving business objectives, obtaining a
positive ROI, and receiving favorable feedback from our user base, senior
executives readily invested in the Community without opposition.


IMAD DAOUD
Senior Manager, Digital Support

Read their story

Midco’s goal is to handle 75% of customer interactions digitally or through
self-help options. Khoros helps us make it easy for customers to reach Midco in
whichever way is most convenient for them.


KEN NELSON
Customer Care Manager

Read their story

Building a chatbot was new to us, but we’re learning quickly, with support from
Khoros.

ANNE GODTS
Customer Excellence Manager

Read their story

One of the most useful things about a community is that posts continue to live
on. For example, a solution posted in 2021 will continue to benefit users with a
similar question in 2023 and beyond.


BRIUANA GREEN
Community Moderator

Read their story

After successfully piloting and achieving business objectives, obtaining a
positive ROI, and receiving favorable feedback from our user base, senior
executives readily invested in the Community without opposition.


IMAD DAOUD
Senior Manager, Digital Support

Read their story
 * 
 * 
 * 
 * 

 * 
 * 
 * 
 * 
 * 
 * 
 * 

Unlock the power of gen-AI and deliver experiences your customers deserve

 * Get a demo

Logo



The award-winning Khoros platform helps brands harness the power of human
connection across every digital interaction to stay all-ways connected.




 * LinkedIn
 * Facebook
 * Instagram
 * Twitter
 * TikTok

Sign up for our newsletter

*
Work Email Address:





















Stay Informed

By clicking Stay Informed, I would like to receive marketing information from
Khoros via email and/or phone. I understand and agree to the Khoros Privacy
Notice and Terms of Use.

 * Home
 * Blog
 * Customer stories
 * Events
 * Newsroom
 * Partners
 * Resource center


SOLUTIONS

 * AI & Automation
 * Khoros Communities
 * Khoros Service
 * Khoros Social Media Management


SERVICES

 * Product coaching
 * Professional services
 * Strategic Services


USE CASES

 * AI-enhanced agents
 * Call deflection
 * Conversational AI
 * Conversational marketing
 * Growth communities


INDUSTRIES

 * Financial services
 * Retail & distribution
 * Technology & software
 * Telecommunications
 * Travel & hospitality


RESOURCES

 * Channel integrations
 * Community Management Software FAQs
 * Developer information
 * Tech integrations


COMPANY

 * About Khoros
 * Careers
 * Leadership
 * Social responsibility


CONNECT

 * Contact us
 * Get a demo

 * © Khoros, LLC

 * Privacy
 * Disclaimer
 * Trust Center
 * Terms of Use
 * Cookie preferences





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