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 * Products
   
    * INTERACTION CHANNELS
      
      
      * Inbound voice
      * Outbound
      * Email
      * Web chat
      * WhatsApp
      * Social media
      * SMS
      * Fax
   
    * CONTACT CENTRE APPS
      
      
      * Supervisor interface
      * Scripting
      * IR Designer
   
    * COMPLIANCE
      
      
      * Voice authentication & fraud detection
      * Interaction recording
   
    * BUSINESS INTELLIGENCE
      
      
      * Speech analytics
      * Post interaction surveys
   
    * WORKFORCE OPTIMISATION
      
      
      * Workforce management
      * Quality management
   
    * SELF SERVICE
      
      
      * Chatbots and assistants
      * IVR
   
    * PROCESS OPTIMISATION
      
      
      * Business process automation
   
    * BUSINESS APPLICATIONS
      
      
      * Document Manager
   
   
 * Services and solutions
 * Customers
 * About
 * News & events
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 * Contact


Toggle Navigation
 * Products
   * Interaction channels
     * Inbound voice
     * Outbound
     * Email
     * Web chat
     * WhatsApp
     * Social media
     * SMS
     * Fax
   * Contact centre apps
     * Supervisor interface
     * Scripting
     * IR Designer
   * Compliance
     * Voice authentication & fraud detection
     * Interaction recording
   * Business intelligence
     * Speech analytics
     * Post interaction surveys
   * Workforce optimisation
     * Workforce management
     * Quality management
   * Self service
     * Chatbots and assistants
     * IVR
   * Process optimisation
     * Business process automation
   * Business apps
     * Document Manager
 * Services and solutions
 * Customers
 * About
 * News & events
 * Contact


Toggle Navigation
 * Products
   * Interaction channels
     * Inbound voice
     * Outbound
     * Email
     * Web chat
     * WhatsApp
     * Social media
     * SMS interactions
     * Fax
   * Contact centre apps
     * Supervisor interface
     * Scripting
     * Intelligent routing designer
   * Compliance
     * Voice authentication
     * Interaction recording
   * Business intelligence
     * Speech analytics
     * Post interaction surveys
   * Workforce optimisation
     * Workforce management
     * Quality management
   * Self service
     * Chatbots and assistants
     * IVR
   * Process optimisation
     * Business process automation
   * Business applications
     * Document Manager
 * Services and solutions
 * Customers
 * About
 * News & events
 * Partners
 * Contact


INOVO Cloud Contact Centre
Solutionsadmin_inovo_340892752021-10-21T14:41:04+02:00


WE PROVIDE THE TECH AND ONGOING OPTIMISATION TO BOOST
CONTACT CENTRE EFFICIENCY, PRODUCTIVITY AND CX



Get started



Chat to a specialist






WE PROVIDE THE TECH AND ONGOING OPTIMISATION TO BOOST
CONTACT CENTRE EFFICIENCY, PRODUCTIVITY AND CX



Get started





Chat to a specialist





THE ENHANCED VALUE WE OFFER OUR CLIENTS COMES IN THE FORM OF OUR PEOPLE, A
COLLECTION OF EXPERIENCED INDUSTRY SPECIALISTS WHO UNDERSTAND CONTACT CENTRES
AND THE BUSINESS ENVIRONMENT IT SUPPORTS.

Technical expertise

Business & contact centre strategy

Operational contact centre experience

Project management


OUR COLLABORATIVE APPROACH SETS US APART

We work with you to understand needs, key business drivers and future
strategies.

Current and future opportunities are identified, aligned to a course of action
and a particular benefit or ROI.

Once implemented, we evaluate, measure and benchmark results – all with a view
to continually implementing improvements as needs evolve and market conditions
change.

 * TRANSFORM YOUR CUSTOMER EXPERIENCE

 * REDUCE OPERATIONAL AND SERVICE COSTS

 * INCREASE REVENUE AND CLOSE MORE DEALS

 * TRANSFORM YOUR CUSTOMER EXPERIENCE

We work with our clients to help assess the biggest opportunities for
improvement by:

 1. Consolidating, measuring and improving all contact channels
 2. Using customer interaction history, feedback and data to simplify and
    personalise the experience
 3. Improving the knowledge and performance of agents
 4. Using detailed analytics and process/workflow improvements to drive
    efficiencies

 * REDUCE OPERATIONAL AND SERVICE COSTS

If you’re a small business striving to increase service levels, efficiency and
profitability without heavy software and infrastructure investment, or a large
business with a complex set of requirements, costs are always a significant
consideration.

By improving workforce efficiency, and examining everything from workflows,
processes, and systems integration to reducing service costs via self-service
options, we do what we can to boost your bottom line.

 * INCREASE REVENUE AND CLOSE MORE DEALS

Convert more leads to customers. We work closely with our customers to improve
lead management and automation as well as advise on inbound and outbound
strategies, processes and workflows to increase sales.


USE CASES & CUSTOMER STORIES

 * CHATBOTS: INTRODUCE SELF-SERVICE OPTIONS TO ELEVATE CX AND BOOST SALES

 * 4 WAYS FOR CONTACT CENTRES TO CLOSE MORE DEALS - WATCH VIDEOS

 * CAPITEC BANK CASE STUDY: 600 USERS MIGRATED TO THE CLOUD IN 2 WEEKS

 * COLLECTION STRATEGIES TO IMPROVE CONTACT CENTRE PERFORMANCE - WATCH VIDEOS

 * CHATBOTS: INTRODUCE SELF-SERVICE OPTIONS TO ELEVATE CX AND BOOST SALES



 * 4 WAYS FOR CONTACT CENTRES TO CLOSE MORE DEALS - WATCH VIDEOS



 * CAPITEC BANK CASE STUDY: 600 USERS MIGRATED TO THE CLOUD IN 2 WEEKS



 * COLLECTION STRATEGIES TO IMPROVE CONTACT CENTRE PERFORMANCE - WATCH VIDEOS



Business Partners and Solutions



Business Partners and Solutions



"INOVO provided Capitec with fantastic support and expertise in getting our new
telephony solution implemented and serving clients in 2 weeks. We saw immediate
improvement in client service as a result of their solution"

- Graham Lee - Divisional Executive: Client Experience Delivery, Capitec Bank
"INOVO’s level of technical innovation is far ahead of other players in the
contact centre industry. They’re always offering new ideas to help us improve.”

- Mario Magalhaes, Head of IT, Avon "Since engaging with Vodacom and INOVO in
2014, we have found partners that are responsive, reliable, and fully committed
to helping us reach our business objectives. I would have no hesitation in
recommending them as a business solution and technology partner"

- Chris Knight, Chief Risk Officer, Tenacity Financial Services "Working with
INOVO has helped us to offer better customer service and get the most out of our
contact centre resources and staff. The results: higher customer satisfaction,
major cost optimization and an increase in productivity"

- Steve Cohen, Managing Director, Sage Pastel
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 * Services and solutions
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 * About
 * News & events
 * Contact




Copyright 2021 INOVO. All rights reserved

Toggle Navigation
 * Home
 * Products
 * Services and solutions
 * Customers
 * About
 * News & events
 * Contact




Copyright 2021 INOVO. All rights reserved





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