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 * Remote Support
 * Mon – Fri 8am – 5pm
 * 0113 426 4264


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The 1st choice for IT Managed Services


 * IT Support
 * Web Services
 * Endpoint Security
 * Remote Backup
 * Audio Visual
 * Broadband
 * Data Cabling




PRIMARY ICT SUPPORT

Founded in 2006, Primary ICT Support has one focus, to take away the burden of
technology and allowing organisations to harness the creative and dynamic
environment that a well managed ICT infrastructure can provide.

Our mission is to provide a sustainable network that is both efficient and
stable for its users, cost effective and well planned. We have consistently
pushed the boundaries, listened to our customers, focusing on the benefits to
them, not us.

We are user focused IT support company, understanding that even the smallest of
requests are important and that we become the trusted IT support team of every
customer we work with.

Delivering a 360 degree service for our clients, we always look to improve on
their experience by aligning our support service. We are user centric.

Our Company




LATEST NEWS

7 of the Best eLearning PlatformsThe pandemic may have caused the biggest ever
revolution in online learning. Whilst eLearning was alive and well pre-pandemic,
it ...

What we’ve learnt about the technology dos and don’ts of remote teachingWhat
we’ve learnt about the technology dos and don’ts of remote teaching The outbreak
of the pandemic has ...


TESTIMONIALS

I would like to submit my appreciation for you putting us in contact with the
team at Primary ICT Support for our recent server replacement project. Andy and
Nathan were great to work with throughout this project and were very supportive
along the way. Even though I was not in the country for most of the project, I
had no issues with entrusting them to get on with the work which was all
completed to a high standard.

No question was too daft to ask and the handover has been really simple. Andy
has been great at working with us on the small issues that have arisen since our
return to school.


Mike Cowley (ICT Manager) Holy Cross Catholic High School




SERVICE DELIVERY KPIS

 * 14secs
   
   Average Waiting Time

 * 2779
   
   Reactive Tickets Closed

 * 82.6%
   
   Same Day Fix (Calls)

 * 74.9%
   
   Same Day Fix (All Sources)

 * 99.6%
   
   Overall SLAs Met

 * 97.11%
   
   Client Satisfaction




OUR PARTNERS

 * IT Support
 * Web Services
 * Endpoint Security
 * Remote Backup
 * Audio Visual
 * Broadband
 * Data Cabling



Primary ICT Support is a limited company registered in England Reg No: 5682565
Vat No: GB 875 6835 67
Nelson House, George Mann Road, Leeds, LS10 1DJ
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