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CPlatform

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CLOUD DRIVE

COBROWSE

HELPDESK

KNOWLEDGE BASE

LIVECHAT

SURVEY

Automate

GUIDED CONVERSATIONS

INTELLIGENT DOCUMENT PROCESSING

RPA

SESSION REPLAY

WORKFLOWS

Build

APP CENTER

CAPACITYDB

DEV PLATFORM

INTERFACE PLATFORM

LIVEDB

ARTICLES

How it Works

Discover how we answer questions, automate tasks, and build solutions to any
business challenge.

Learn More

CUse Cases

Customer Teams

Customer Support

Contact Center

See All

Internal Teams

Employee Experience

Human Resources

See All

Industries

MORTGAGE

AI solutions for borrowers and loan officers

EDUCATION

Improve student outcomes at a lower cost

SOFTWARE

Drive engagement on your platform

INSURANCE

Automate support for the insurance industry

See All
Pricing
CCustomers

LETTER FROM OUR CEO

Hear directly from David Karandish

CUSTOMER ONBOARDING

Let’s help you get started

CUSTOMER SUCCESS STORIES

Read success stories of our customers



PRMG Customer Spotlight

Discover how PRMG is using Capacity to deflect 1000s of tickets each week and
freeing their team up to close more loans.

Learn More

CResources

Guides: A - E

AI and Automation in Higher Education
AI and Automation in Mortgage
Chatbots
Cloud Storage
Customer Experience
Digital Transformation
Employee Experience
Enterprise AI
Enterprise Search

Guides: F - Z

Future of Work
Helpdesk Solutions
Intelligent Document Processing
Knowledge Management
RPA and Workflows
Support Automation

Library

Blog
FAQ
Podcast
Resource Library
Support
Status

CCompany

About Us

Careers

Contact Us

Ethics in AI

Partners

Security

All Press

a
Login
Get Started
a
Get Started
Platform

ANSWER

Cloud Drive

Cobrowse

Helpdesk

Knowledge Base

Livechat

Survey

AUTOMATE

Guided Conversations

Intelligent Document Processing

RPA

Session Replay

Workflows

BUILD

App Center

CapacityDB

Dev Platform

Interface Platform

LiveDB

Articles

Use Case

CUSTOMER TEAMS

Customer Support

Contact Center

See All

INTERNAL TEAMS

Employee Experience

Human Resources

See All

INDUSTRIES

Mortgage

Education

Software

Insurance

See All

Pricing
Customers

Letter from our CEO

Customer Onboarding

Customer Success Stories

Resources

GUIDES: A - E

AI and Automation in Higher Education

AI and Automation in Mortgage

Chatbots

Cloud Storage

Customer Experience

Digital Transformation

Employee Experience

Enterprise AI

Enterprise Search

GUIDES: F - Z

Future of Work

Helpdesk Solutions

Intelligent Document Processing

Knowledge Management

RPA and Workflows

Support Automation

LIBRARY

Blog

FAQ

Podcast

Resource Library

Support

Status

Company

About Us

Careers

Contact Us

Ethics in AI

Partners

Security

All Press


MAXIMIZE CAPACITY

Capacity’s powerful platform assists teams that are overwhelmed with tickets,
emails, and repetitive tasks by automating support and business processes.

Request a Demo



CONVERSATIONAL AI HAS COME TO THE HELPDESK

Grow revenue with lower costs.

Reduce the time and money spent answering repetitive questions with a support
automation platform that enables you to escalate from tier-0 to tier-1 support
with ease.

Increase employee engagement.

Employees are inundated with emails, phone calls, shoulder taps, and tickets.
Empower your team with instant access to centralized knowledge, so your support
team can focus on strategic goals and tasks that require higher-level thinking.

Improve customer satisfaction.

Customers have a lot of questions, and they want answers at all hours of the
day, every day—including weekends and holidays. Give your customers the
experience they deserve with instant access to all of their FAQs.




WE’RE HELPING TEAMS DO THEIR BEST WORK.

With your entire organization connected via one platform, your team will be more
productive than ever.

Automated support.

In addition to simplifying how support teams filter, organize, and answer
inquiries, our helpdesk was designed to deflect tickets from being created in
the first place.

Unparalleled AI.

Capacity was built from the ground up on artificial intelligence. Machine
learning and state-of-the-art algorithms power Capacity’s natural language
processing.

Shared insight.

An intuitive, user-friendly knowledge base designed to help teams leverage an
organization’s knowledge in the easiest way possible.

Streamlined processes.

It’s now possible to meet teams wherever their workflow takes them. By
automating repetitive tasks, teams can focus on what matters most and increase
productivity.




THE POWER OF THE PLATFORM.

With Capacity, your team can focus on what matters the most. Support automation
is not just a collection of products, but instead a harmonious AI powered
platform that empowers you to:

 * Answer FAQs.
   Enable Capacity to answer questions and reduce the tickets in your support
   team’s queue.
 * Automate processes.
   Handoff your team’s repetitive tasks to Capacity and increase productivity in
   cross-functional teams.
 * Build solutions.
   Use insights from Capacity to empower your employees and drive improved
   results.


OUR NATURAL LANGUAGE PROCESSING IS OUT-OF-THE-BOX AI FOR BETTER SUPPORT.

State-of-the-art natural language processing means your team and customers can
talk to Capacity just as they would another person. No special syntax or code
needed.




Have a conversation.

Whether you have a simple question or need to complete a multi-step workflow,
Capacity’s AI chatbot can handle it.

Welcome a new developer.

The developer platform, that is. Connect any and all of your proprietary
applications with Capacity without a sweat.

Don’t fly solo.

Our human-in-the-loop CoPilot Console ensures that no question is ever left
behind.

Recover from document fatigue.

From spreadsheets to documents to webpages, Capacity’s patent-pending document
mining technology surfaces the knowledge you need, instantly.

Put your security first.

We offer robust encryption, GDPR, CCPA, SOC 2 compliance, and complete data
privacy for your organization.

Capacity helps our clients leverage their organizations’ knowledge to increase
revenue, heighten productivity, ensure compliance, and so much more.

Find out how each of them are increasing their company’s capacity.

Explore customer stories

West Community Credit Union Empowers Local Communities Through Shared Knowledge

Read Case Study

USA Mortgage Is Doing What it Takes to Lead the Mortgage Industry

Read Case Study

Maryville University Introduces Innovation to Higher Education

Read Case Study

West Community Credit Union Empowers Local Communities Through Shared Knowledge

Read Case Study

USA Mortgage Is Doing What it Takes to Lead the Mortgage Industry

Read Case Study

AWARDS & PRESS


WE’VE GOT PEOPLE TALKING.

We’re on a mission to help teams do their best work. We’re winning awards and
we’re generating some serious buzz. Check out the latest news below.



Capacity, the AI-powered support automation platform, announces an additional
$27 million in Series C financing, closing out the round at more than $38
million. These funds will be allocated to support new team members, enhance
product capabilities…

Artificial intelligence (AI) is poised for takeoff as companies increasingly
find ways to tap its benefits – but figuring out how to implement it can be
challenging. Consider these common roadblocks…

Regardless of profession or field, AI has proven benefits for all. These
benefits include saving time and resources, increasing productivity, and
automating smaller tasks so teams can focus on higher-level thinking. Here are
four practical applications of AI…

Capacity, an AI-powered support automation platform, announces its expansion
into the support automation space with a unified AI platform that empowers teams
to do their best work under one tech stack…


LOOKING TO MAXIMIZE YOUR TEAM’S CAPACITY?

We’d love to show you how the Capacity platform can boost revenue, increase
productivity, and ensure compliance.

Request a demo
Company

Resources

Industries

About Us

Blog

Banking

Careers

Support

Education

Contact Us

Status

Industrial & Manufacturing

Events

FAQ
Insurance & Reinsurance

Ethics in AI


Mortgage

Partners


Software

Press Room

Wealth Management

About Capacity

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of
the Equity.com incubator. Proudly headquartered in St. Louis.



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