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GENERATION AI PODCASTTHIS IS A NO HYPE ZONE

Tune in to our Generation AI podcast for the latest insights and ideas on AI
for business.

Subscribe now to listen


Episodes


SEASON 3

New podcast episodes drop every other Tuesday at 6:00 AM EST.

Episode 1


SEASON 3 KICKOFF: CAN AI PROVIDE A LUXURY-LEVEL CUSTOMER EXPERIENCE?





It may come as a surprise, but today even the most high-end brands in areas like
the jewelry industry have discovered ways to harness AI to reshape customer
engagement — all while keeping their sparkle. Darren Degiorgio, Director of
Client Services at Tiffany & Co., joins us to discuss how AI and automation are
supporting white-glove customer journeys. With over 30 years of experience and
more than a billion dollars in sales, Darren shares how he’s transforming
Tiffany’s customer interactions across platforms like Apple Messages
and WhatsApp.

Watch full episode

episodes


SEASON 2

Episode 12


SEASON 2 FINALE: HOW TO GET ROI OUT OF AI RIGHT NOW





With our second season of Generation AI coming to a close and an exciting third
season on the horizon, it’s time to take stock of what we’ve learned from our
incredible guests — and where AI and CX are going next. Host Ruth Zive sat down
with John Sabino, LivePerson’s CEO, to dig deeper into conversations started by
our all-star lineup of guests, including leaders from BNY Mellon, Northwestern
Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more. Ruth and
John tap into these discussions, as well as John’s extensive experience as a top
executive at B2B SaaS companies, to iron out what enterprises need to do today
to get the true ROI out of AI.

Watch full episode

Episode 11


WHERE’S AI’S “WOW” FACTOR IN CUSTOMER SERVICE?





Cutting through the hype around AI is one thing, but leveraging AI when your
entire job is truth-telling is quite another! Host Ruth Zive speaks with Dom
Nicastro, Editor in Chief at Simpler Media Group (CMSWire), who shares insights
drawn from his career as a journalist observing and reporting on AI’s role in
customer service, marketing, and personalization. While he’s still waiting for
the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is
making a positive impact today, as well as where enterprises need to step up
with standards for innovation.

Watch full episode

Episode 10


BUSINESS 1ST, TECH 2ND: HOW IBM SOLVES AI CHALLENGES





As the old saying goes, simplicity is the ultimate sophistication. Getting the
true ROI of AI isn’t about abstract visions or complicated methodologies — it’s
about helping humans solve concrete business problems. Andrea Dobrindt, AI/ML
and Generative AI Automation Competency Lead at IBM, joins the podcast to talk
about how her experience in life sciences and consulting have laid the
foundation for her work at IBM, where she helps external clients and internal
teams marry AI with domain expertise.

Watch full episode

EPIsode 9


WHAT WILL IT TAKE TO DEMOCRATIZE AI FOR ALL?





When it comes to AI for business, can the spirit of innovation exist alongside
the spirit of democracy? And can the latest tech manage to be transformative and
profitable — while also being widely accessible to all kinds of organizations?
Co-host Ruth Zive speaks with Chris Miller, VP of Product Growth and AI at
HubSpot, about AI as a force for democratization in the world of product
development, marketing, and the creative arts.

Watch full episode

Episode 8


WHY STARTING SMALL WITH AI CAN LEAD TO HUGE BENEFITS





AI continues to expand our horizons — but all its promise means nothing if it
doesn’t circle back to the most important thing: customer experience. In this
episode, your co-host Ruth Zive speaks with Joe Wang, Director of Customer and
Community Experience at Ancestry. With a rich professional background spanning
companies like Yahoo, Alibaba, and Upwork, Joe shares unique insights on
integrating AI into CX, lessons learned from being an early adopter, and trends
and developments that tech professionals should be excited to tackle.

Watch full episode

episode 7


CAN DATA SCIENCE TRANSLATE BUSINESS PROBLEMS INTO EQUATIONS?





Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual,
joins your co-host Joe Bradley to share insights gleaned from decades of
experience as an AI strategy leader in B2B and B2B2C — as well as her role
implementing AI solutions within the financial industry. Sushma’s passion for
advanced data science has helped her enhance customer experience and drive
alignment among critical stakeholders, and she’s sharing lessons learned that
apply across industries.

Watch now

Episode 6


WHAT AI LESSONS CAN WE LEARN FROM THE ENERGY SECTOR?





Co-host Joe Bradley is joined by Sreedhar Sistu, VP of AI Offers at Schneider
Electric, to uncover how AI is revolutionizing the way energy is consumed and
regulated — and what lessons the industry has for AI and CX on a wider scale.
From microgrids and smart homes to virtual power plants, Sreedhar and Joe
explore the specific applications of AI in energy, in addition to reflecting on
the state of AI across verticals.

Watch now

episode 5


CAN AI INCREASE TIME TO VALUE BY 100X?





“People are thinking how leaps are coming much faster. In the past, we would
think that it takes 3-5 years for technology to be adopted. AI is accelerating
this 100 fold.” Today, Gaby Koren, Chief Revenue Officer at Dataloop AI, joins
Ruth to discuss all things AI and CX. Gaby brings nearly three decades of
expertise in driving business growth and better customer experiences at roles
across companies including Glassbox, Twiggle, NICE, and more. Ruth and Gaby
discuss AI’s transformative impact on their careers and the overall business
environment, including how to balance innovation and regulation.

Watch now

Episode 4


HOW TO POSITION AI TO CUSTOMERS





The heart and soul of any successful business is customer experience. But what
happens when bots become the first line of contact? Nir Galpaz, Group Vice
President of Technical Services and Support at 8×8, joins the podcast to discuss
the implications. Listen in as he talks about the top mistakes companies make
when putting bots in front of people, the tension between cutting costs and
putting customers first, and the kinds of employees who will win and lose as AI
comes into its own.

Watch now

episode 3


HOW IS AI REVOLUTIONIZING THE FINANCIAL SECTOR?





Ranjeeta Bhattacharya, SVP and Senior Data Scientist at BNY Mellon’s AI Hub,
joins Joe to discuss data science, its many applications, and the most important
skills for success in the field. Ranjeeta’s current focus is on data science’s
role in the financial sector, and she brings plenty of sharp insights into the
importance of diverse backgrounds and skill sets for data scientists — as well
as the challenges of applying innovations within the field (like AI) to all
manner of industries.

Watch now

Episode 2


HOW CAN WE CREATE “LEGENDARY” CUSTOMER-FACING AI?





Not every customer experience is created equal. But what separates a brand that
lasts the test of time from a brand that only creates superficial connections?
With studies showing that consumers are concerned about how businesses are using
AI to engage with them, it’s time to think critically about what makes a
customer experience feel “legendary.” Justin Gonzalez, most recently Director of
Customer Empowerment at Square, says that these experiences only come about when
AI and automation are used in service of caring about customer needs — and
creating memorable experiences in every interaction. 

Watch now

Episode 1


SEASON 2 KICKOFF: WHY ARE CONSUMERS STILL SKEPTICAL OF AI?





Generation AI is back for a stellar second season! Season 1 featured interviews
with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many
more — and we’re leveling up for Season 2. To kick off this new slate of
episodes, your co-hosts Ruth Zive and Joe Bradley break down the emerging “AI
Gap” between businesses and their customers when it comes to using artificial
intelligence to engage with one another.

Subscribe for moreWatch now

episodes


SEASON 1

EPISODE 12


WHO GOVERNS AI – AND OUR CULTURE? THE IMPACT OF ARTIFICIAL INTELLIGENCE
ON SOCIETY





In this episode, Ori Freeman, Fellow at the Center for International Governance
Innovation, discusses the potential and expected impacts of AI-generated content
on culture, the challenges in globally regulating tech giants, and the ethical
considerations surrounding AI technologies in health and education. 

Watch full episode

episode 11


AI YEAR IN REVIEW: BREAKTHROUGHS IN CX, ETHICS, AND CREATIVITY





As the end of 2023 draws near, Ruth and Joe reflect on some of the year’s most
pressing questions and exciting breakthroughs in what is still a largely
undefined space.

Watch full episode

episode 10


UNLOCKING EFFICIENCY: AI IN MANUFACTURING





AI has applications far beyond what many assume, including actively shaping
industries like manufacturing. Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip
Interfaces, joins us to share how a 9-year-old company, founded by graduates of
the MIT Media Lab, is using a no-code platform to revolutionize shop flow
operations and empower frontline workers with AI capabilities.

Watch full episode

Episode 9


AI REGULATION, INTEGRATION & MORE WITH WITH TECHCRUNCH’S RON MILLER





Is AI regulation stifling innovation, or is it the key to a responsible tech
future? How are established incumbents and newer players like OpenAI and
Anthropic shaping the AI landscape? We get some insights to these questions and
more industry insights, with special guest Ron Miller, Enterprise Reporter
at TechCrunch.

Watch full episode

EPISODE 8


UNDEFINED SPACE: HOW ALVARIA IS USING AI AS A CX OPPORTUNITY





Jeff Cotten, Chief Executive Officer at Alvaria, and Darryl Kelly, the company’s
Chief Strategy Officer, share their expertise and perspectives on leveraging
emerging tech. They offer a look into the unexpected possibilities of
AI-generated content, and how AI and humans collaborating together can transform
customer service with more personalized, more engaging experiences for both
employees and customers.

Watch full episode

episode 7


AI TRANSFORMATION AT VIRGIN MEDIA: MEETING CUSTOMER NEEDS





Chris Huggins, Head of Conversational Commerce at Virgin Media, joins our
podcast to discuss how he and his teams leverage behavior signals to enhance the
customer experience with AI tools, helping increase productivity and ensure
customers get what they need.

Watch trailerWatch full episode

Episode 6


IBM’S AI ODYSSEY: A STRUCTURED APPROACH TO SCALING AI





Listen in as Shobhit Varshney, VP and Senior Partner at IBM Consulting,
discusses large-scale AI and automation deployment within high-regulation
industries, what to consider when building out tech, and how to manage systems
within the constraints of AI ethics.

Watch trailerWatch full episode

Episode 5


SOLVING BOTTLENECKS WITH THE POWER OF AI





Tune in to hear from Jeff Moloughney, CMO of Digital.ai, about how AI can
pinpoint and eliminate bottlenecks and actually help us make better
management-level decisions.

Watch trailerWatch full episode

Episode 4


DATA EMPOWERED: AI’S B2B SALES AND STRATEGY IMPACT





Join Henry Schuck, CEO and Founder at ZoomInfo, as he discusses the evolution of
data’s impact on business, the systems used to leverage it, and the critical
role AI is already beginning to play in keeping the upper hand against
competition.

Watch trailerWatch full episode

EPISODE 3


WHAT IS HAPPENING AT THE NEXUS OF AI AND CREATIVITY





While many have concerns about AI technologies, there is no concern quite like
that of creative endeavors. Will AI devalue and automate human art? According to
our next guest on Generation AI, Vittorio Banfi, co-founder at Tailor, the
answer is “no.” Instead, AI will empower creatives to focus on what they do
best. But it may take time to get there.

Watch trailerWatch full episode

EPisode 2


THE AI JOURNEY: FROM HYPE TO REALITY





Jessica Popp, a self-proclaimed AI pragmatist, has established herself as a
proven Chief Technology Officer, exceeding expectations at many prolific
positions with Intel, Twillo, and, most recently, Ada. She joins us to discuss
AI’s rapid rise to fame, what the focus should be today, and her vision of the
AI-backed future.

Watch trailerWatch full episode

Episode 1


BEYOND BLACK MIRROR: ILLUSION, ETHICS, AND RESPONSIBLE AI





Pop culture references to AI leave people with perceptions that may not be quite
accurate, according to Miriam Vogel, President and CEO at EqualAI and Chair of
the White House’s National AI Advisory Committee. Miriam joins us on the
premiere episode of Generation AI to dive into what it takes to ethically and
responsibly develop and deploy artificial intelligence.

Watch trailerWatch full episode

EPisode 0


GENERATION AI: DEMYSTIFYING A NEW ERA OF ARTIFICIAL INTELLIGENCE





LivePerson’s Ruth Zive, CMO, and Joe Bradley, Chief Scientist, join together as
hosts to kick off the very first episode of Generation AI, a show intended to
cut through the noise and deliver real information and applications in today’s
exciting tech-powered world.

Watch trailerWatch full episode


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