Submitted URL: https://helpdesk.thebox.support/
Effective URL: https://helpdesk.thebox.support/support/home
Submission: On August 04 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 7 IPs in 2 countries across 5 domains to perform 20 HTTP transactions. The main IP is 18.184.237.10, located in Frankfurt am Main, Germany and belongs to AMAZON-02, US. The main domain is helpdesk.thebox.support.
TLS certificate: Issued by R10 on August 4th 2024. Valid for: 3 months.
This is the only time helpdesk.thebox.support was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 13 18.184.237.10 16509 (AMAZON-02)
1 142.250.185.74 15169 (GOOGLE)
3 216.58.206.67 15169 (GOOGLE)
1 3.5.137.205 16509 (AMAZON-02)
1 108.156.22.101 16509 (AMAZON-02)
1 18.66.112.93 16509 (AMAZON-02)
1 18.66.112.75 16509 (AMAZON-02)
20 7
Apex Domain
Subdomains
Transfer
13 thebox.support
helpdesk.thebox.support
1 MB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 79650
cdn.freshdev.io — Cisco Umbrella Rank: 106732
25 KB
3 gstatic.com
fonts.gstatic.com
44 KB
1 amazonaws.com
s3.eu-central-1.amazonaws.com
5 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 110
1 KB
20 5
Domain Requested by
13 helpdesk.thebox.support 1 redirects helpdesk.thebox.support
3 fonts.gstatic.com fonts.googleapis.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
1 static.freshdev.io helpdesk.thebox.support
1 s3.eu-central-1.amazonaws.com helpdesk.thebox.support
1 fonts.googleapis.com helpdesk.thebox.support
20 6

This site contains links to these domains. Also see Links.

Domain
www.freshworks.com
Subject Issuer Validity Valid
helpdesk.thebox.support
R10
2024-08-04 -
2024-11-02
3 months crt.sh
upload.video.google.com
WR2
2024-07-30 -
2024-10-22
3 months crt.sh
*.gstatic.com
WR2
2024-07-30 -
2024-10-22
3 months crt.sh
*.s3.eu-central-1.amazonaws.com
Amazon RSA 2048 M01
2024-02-08 -
2025-01-18
a year crt.sh
*.freshdev.io
Amazon RSA 2048 M03
2024-07-14 -
2025-08-12
a year crt.sh

This page contains 2 frames:

Primary Page: https://helpdesk.thebox.support/support/home
Frame ID: 77920483579E4DE3F103A75FBA822680
Requests: 19 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: 830D6E7134D800EAD762F241C8C77AD7
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

Support : Support Powered By Sophlee Limited

Page URL History Show full URLs

  1. https://helpdesk.thebox.support/ HTTP 302
    https://helpdesk.thebox.support/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <[^>]+class=\"[^\"]+\ssvelte-[\w]*\"

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

20
Requests

100 %
HTTPS

0 %
IPv6

5
Domains

6
Subdomains

7
IPs

2
Countries

1454 kB
Transfer

2484 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://helpdesk.thebox.support/ HTTP 302
    https://helpdesk.thebox.support/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

20 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
helpdesk.thebox.support/support/
Redirect Chain
  • https://helpdesk.thebox.support/
  • https://helpdesk.thebox.support/support/home
19 KB
7 KB
Document
General
Full URL
https://helpdesk.thebox.support/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
18.184.237.10 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-18-184-237-10.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
b428c27d6b3d4a4f02e77a88f4703fe0cd37936b449cbadbbdb9b01b9838795e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Sun, 04 Aug 2024 11:56:43 GMT
etag
W/"90ac314e4b705cebd02f4e440544ba4d"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
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server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
40
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
040824115743
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
593e6c22-4619-4f3f-ab1c-12e976a9ba58
x-trace-id
00-ed739fd2baf83889e0ea219ce4df8c30-14c5d26ffd8e5caa-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Sun, 04 Aug 2024 11:56:43 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://helpdesk.thebox.support/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.eu-central-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
34
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
f8d12e94-c657-4f1a-a259-d12d86ffd2f7
x-trace-id
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x-xss-protection
1; mode=block
theme.css
helpdesk.thebox.support/assets/cdn/portal/styles/
1 MB
118 KB
Stylesheet
General
Full URL
https://helpdesk.thebox.support/assets/cdn/portal/styles/theme.css
Requested by
Host: helpdesk.thebox.support
URL: https://helpdesk.thebox.support/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
18.184.237.10 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-18-184-237-10.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
bf405e3190b73372ea12ef9bdf7645cdd4fe7ba2144ce540ab52532736b29461
Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://helpdesk.thebox.support/support/home
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
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Response headers

date
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Response headers

date
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helpdesk.thebox.support/assets/cdn/portal/scripts/
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129 KB
Script
General
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Requested by
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URL: https://helpdesk.thebox.support/support/home
Protocol
H2
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Server
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Software
fwe /
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Response headers

date
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Response headers

date
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content-security-policy
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nosniff
nel
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status
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x-request-id
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x-trace-id
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server
fwe
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marketplace-heap.js
cdn.freshdev.io/assets/
14 KB
5 KB
Script
General
Full URL
https://cdn.freshdev.io/assets/marketplace-heap.js
Requested by
Host: static.freshdev.io
URL: https://static.freshdev.io/fdk/2.0/assets/fresh_parent.js
Protocol
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Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

Referer
https://helpdesk.thebox.support/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Sun, 04 Aug 2024 08:06:28 GMT
content-encoding
br
via
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last-modified
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server
AmazonS3
x-amz-cf-pop
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age
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AES256
etag
W/"fc998c26d5121c1a48a2217fabb40e8f"
vary
Accept-Encoding, Origin
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Hit from cloudfront
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application/javascript
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max-age=86400,public
x-amz-cf-id
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Full URL
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Requested by
Host: cdn.freshdev.io
URL: https://cdn.freshdev.io/assets/marketplace-heap.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.75 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-66-112-75.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash

Request headers

Referer
https://helpdesk.thebox.support/
Upgrade-Insecure-Requests
1
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Response headers

age
29252
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max-age=86400,public
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gzip
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text/html
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etag
W/"8077760d5f7c5f7d57cc14c0b03b52d4"
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server
AmazonS3
vary
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via
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x-amz-cf-pop
FRA56-P5
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront

Verdicts & Comments Add Verdict or Comment

17 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

3 Cookies

Domain/Path Name / Value
helpdesk.thebox.support/ Name: _x_w
Value: 12_1
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Value: %7B%22userId%22%3A%225672944034675726%22%2C%22pageviewId%22%3A%226308830603049224%22%2C%22sessionId%22%3A%222758930768762439%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
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Value: %7B%22r%22%3A%22https%3A%2F%2Fhelpdesk.thebox.support%2F%22%2C%22ts%22%3A1722772604402%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
fonts.googleapis.com
fonts.gstatic.com
helpdesk.thebox.support
s3.eu-central-1.amazonaws.com
static.freshdev.io
108.156.22.101
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18.184.237.10
18.66.112.75
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216.58.206.67
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