press.fourseasons.com Open in urlscan Pro
15.223.125.99  Public Scan

Form analysis
3 forms found in the DOM

GET /search

<form class="autoSuggest_form" method="get" action="/search">
  <div class="btn-input-wrapper">
    <input class="autoCompleteSearchField ui-autocomplete-input" type="text" placeholder="Search" value="" name="autoCompleteText" autocomplete="off"><span role="status" aria-live="polite" class="ui-helper-hidden-accessible"></span>
    <input class="data-interface" type="hidden">
    <input class="action-btn" type="submit" value="GO">
  </div>
</form>

GET /search

<form class="autoSuggest_form" method="get" action="/search">
  <div class="btn-input-wrapper">
    <input class="autoCompleteSearchField ui-autocomplete-input" type="text" placeholder="Search" value="" name="autoCompleteText" autocomplete="off"><span role="status" aria-live="polite" class="ui-helper-hidden-accessible"></span>
    <input class="data-interface" type="hidden">
    <input class="action-btn" type="submit" value="GO">
  </div>
</form>

POST /bin/subscriptionServlet/

<form action="/bin/subscriptionServlet/" method="post">
  <input type="text" name="email_address" class="email-address" placeholder="Email Address" data-invalid-message="Please enter a valid email address.">
  <br>
  <input type="submit" class="action-btn bg-red" value="SUBSCRIBE NOW">
  <div style="margin-top: 17px; margin-bottom: 13px;"> I understand that I may withdraw consent by notice privacy.officer@fourseasons.com <br> Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario, Canada M3C 2K8 1-800-819-5053 </div>
</form>

Text Content

 * News
 * Hotel Press Kits
 * Trending Now
 * Press Contacts
 * Corporate Info
 * Image Library
 * ENVOY
 * INFLUENCER REQUESTS


ENVOY INFLUENCER REQUESTS

 * News
 * Hotel Press Kits
 * Trending Now
 * Press Contacts
 * Corporate Info
 * Image Library

GET THE LATEST NEWS

FS News brings you the latest news and info, straight to your inbox.



ALREADY SUBSCRIBED.

That email address has already subscribed. You may enter a different email
address below.



I understand that I may withdraw consent by notice
privacy.officer@fourseasons.com
Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario, Canada
M3C 2K8 1-800-819-5053

THANKS FOR SUBSCRIBING!

Please check your inbox for an email from us. Click the confirmation link in
that email to complete your subscription.

Don’t see the email? Please check your spam folder.

I understand that I may withdraw consent by notice
privacy.officer@fourseasons.com
Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario, Canada
M3C 2K8 1-800-819-5053

SORRY.

We're experiencing technical difficulties. Please reload the page to try again.
Share:

 * 

To share by email, you will need to have a default email application setup with
this browser.
Back


FOUR SEASONS HOTELS AND RESORTS ANNOUNCES ENHANCED HEALTH AND SAFETY PROGRAM AT
PROPERTIES WORLDWIDE

International health care experts to inform enhanced procedures of Lead With
Care, the company’s new global program, and provide ongoing guidance as part of
broader collaboration
June 18, 2020,
Toronto, Canada
 * PRINT
 * DOWNLOAD IN WORD (3743KB)

Download this image Download all images
 * 



Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company,
has entered into a consulting agreement with Johns Hopkins Medicine
International, the global division of health care and research leader Johns
Hopkins Medicine, to inform Four Seasons health and safety decisions during the
evolving COVID-19 pandemic. Grounded in the principles of care, trust and
service, the Lead With Care program will be implemented by dedicated teams at
Four Seasons properties around the world.

“Within this new environment, our singular goal is to provide guests, residents
and employees with the confidence and assurance that their health and safety is
our first priority,” says John Davison, President and Chief Executive Officer,
Four Seasons Hotels and Resorts.

Continues Davison: “For nearly 60 years, Four Seasons has set the global
standard for excellence in hospitality and service. Lead With Care is a
continuation of this high standard, building upon the strong foundation of trust
and confidence that we have established through decades of experience. This new
program is about offering genuine care and the highest levels of service,
enhancing procedures to protect our guests, residents and employees, while also
ensuring that they feel safe and reassured.”

Four Seasons COVID-19 Advisory Board

Four Seasons has established a dedicated COVID-19 Advisory Board, bringing
together Four Seasons leadership and top experts to inform health and safety
decisions based on the latest scientific knowledge.  

Evolving in lockstep with rapidly changing discoveries, the COVID-19 Advisory
Board will create, enhance and review current procedures, along with virtual and
in-person training to guide implementation of Lead With Care across Four Seasons
global portfolio.

This builds upon the early experience of Four Seasons Hotel New York, as well as
Four Seasons hotels in Riyadh and Mumbai, in providing accommodation to
high-risk medical personnel fighting on the frontlines of the COVID-19 pandemic.
Four Seasons Hotel New York was transformed into a safely zoned environment in a
matter of days, implementing enhanced procedures to safely house guests, as well
as properly train all employees.

Lead With Care: Four Seasons Enhanced Global Health and Safety Program

Grounded in health care expertise and enabled by access to leading technologies
and tools, the Lead With Care program is focused on providing care, confidence
and comfort to all Four Seasons guests, employees and residents within the new
COVID-19 environment. The new program outlines clear procedures that educate and
empower Four Seasons employees to take care of guests and each other.

“Along with already-commonplace measures such as more sanitizers, masks and
heightened cleaning and hygiene, our Lead with Care program will enhance our
tools and training to deliver an experience grounded in safety and trust,” says
Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts.
“While the Four Seasons experience may look different in this new environment,
it will ultimately feel the same – our dedicated people will continue to deliver
the same intuitive service and personalised care for which Four Seasons is known
and trusted the world over.”

Four Seasons consulting agreement with Johns Hopkins Medicine International will
include knowledge sharing to inform Four Seasons health and safety decisions
during the evolving COVID-19 pandemic.

Lead With Care Backgrounder

To support the development of enhanced health and safety measures as well as the
procurement of supplies and equipment for Lead With Care implementation, Four
Seasons will be working closely with EcoLab and International SOS –  who were
also critical in the transformation of Four Seasons hotels in New York, Riyadh
and Mumbai that housed medical personnel.

While guests will see many of the enhanced Lead With Care procedures,
behind-the-scenes measures will also take place through employee training,
additional food handling protocols, and enhancements to ventilation systems and
other back-of-the-house operations.

In addition, Four Seasons continues to invest in its award-winning App and Chat
that further allows guests to control how they engage with others – limiting
face-to-face interactions while maintaining the highest levels of personal
service. Since its launch in 2017, the popular Four Seasons Chat – one of the
only in the industry to be supported by actual employees on property, versus
chatbots – has received 10+ million messages and averages approximately 580,000
messages a month. Features include the ability to make and manage reservations,
request luggage pickup, airport transfers, room service, restaurant and spa
reservations, and much more. Wait-free check-in and check-out is also offered,
while Four Seasons Chat integration offers instant translation of 100+
languages, giving guests the flexibility for contactless engagement throughout
their stay.

Additional details about the Lead With Care enhanced health and safety program
can be found below:

Enhanced Cleanliness:

 * Each Four Seasons property appointing a Hygiene Officer focused on
   implementing enhancements to already stringent procedures;
 * Rooms disinfected daily with EPA approved products and will have blacklight
   inspection by room attendants;
 * Focused re-training programs for Housekeeping teams on all cleaning protocols
   are being implemented across the portfolio;
 * Public areas cleaned hourly with extra attention to frequented areas
   including front desk counters and public restrooms;
 * The COVID-19 Advisory Board exploring an array of options to equip properties
   with the latest tools and technology, including electrostatic spraying, ozone
   technology for air purification and/or UV technology for HVAC systems.

Heightened Guest Safety and Comfort:

 * Lead With Care kits placed in each guest room providing masks, hand sanitizer
   and sanitization wipes, with additional masks supplied on demand;
 * Social distancing measures embedded in all services for guest protection,
   including appropriately spaced fitness equipment, modified spa menu and
   services, contactless check-in and housekeeping services;
 * Restaurants and bars may operate with reduced capacity to ensure adequate
   space and socially distant set-up;
 * Nearly all restaurants providing a-la-carte service with digital menus
   wherever possible;
 * In Room Dining offering contactless delivery outside guestrooms along with
   sustainable, single-use packaging;
 * Four Seasons App and Chat providing guests with real-time, contactless
   interactions with employees from their own device on nine global platforms
   and in 100+ different languages.

Empowered Employees:

 * Lead With Care training building on Four Seasons legendary service model and
   diligent attention to detail, ensuring Lead With Care procedures are
   delivered in a thoughtful, attentive manner that balances guest safety with
   personal reassurance and comfort;
 * Training focused on educating and empowering employees to deliver the
   enhanced health and safety program with confidence, passing on this care to
   each and every guest and resident;
 * The COVID-19 Advisory Board advising on the global training program for all
   employees including: ensuring employees have a well-informed understanding of
   the disease and its transmission, providing guidance on appropriate social
   distancing and use of personal protective equipment, as well as physical and
   mental health monitoring and support;
 * Grounded in emotional intelligence, employees are undergoing behavioural
   training, ensuring empathetic, personalized care and connection are not lost
   in the absence of close contact and limited face to face interaction.

About Johns Hopkins Medicine International

Johns Hopkins Medicine International is the Johns Hopkins Medicine entity
entrusted with global advancement of the mission: to improve the health of the
community and the world by setting the standard of excellence in medical
education, research and care. Johns Hopkins Medicine International develops
high-impact collaborations throughout the world by leveraging Johns Hopkins'
extensive knowledge of medicine, nursing, public health, medical education,
research and health care administration to improve health and health care
delivery. Johns Hopkins Medicine International also facilitates personalized,
culturally appropriate care for Johns Hopkins Medicine’s global patients, as
well as specialized concierge health care services.

 

 

 

--------------------------------------------------------------------------------

RELATED:


November 10, 2022, Toronto, Canada
Four Seasons Expands Collaboration with Johns Hopkins Medicine International
Through Award-Winning Lead With Care Program


November 10, 2022, Toronto, Canada
"فورسيزونز" تعزز تعاونها مع جونز هوبكنز من خلال برنامج الصحة والسلامة المُعزّز
"القيادة بعناية"


MORE NEWS ABOUT:

Spa and Wellness Experiences Style

--------------------------------------------------------------------------------

PRESS CONTACTS

Sarah Tuite
Vice President, Corporate Public Relations
1165 Leslie Street
Toronto, Ontario M3C 2K8
Canada
prsm@fourseasons.com



--------------------------------------------------------------------------------

CONNECT WITH FOUR SEASONS:


--------------------------------------------------------------------------------

Four Seasons Hotels and Resorts,
1165 Leslie Street, Toronto, Ontario
M3C 2K8, Canada

--------------------------------------------------------------------------------

 * News
 * Hotel Press Kits
 * Trending Now
 * Press Contacts
 * Corporate Info
 * Image Library
 * Sitemap

--------------------------------------------------------------------------------



By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts. If you are a mobile App user, we do not store cookies or
other technologies on your device that track you across third-party apps or
websites.



Cookie Preferences Accept All Cookies



PRIVACY PREFERENCES CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience.

Because we respect your right to privacy, you can choose not to allow some types
of cookies. Click on the different category headings to find out more and change
our default settings. However, blocking some types of cookies may impact your
experience of the site and the services we are able to offer.

In some cases, data obtained from cookies is shared with third parties and may
be considered a “sale of personal information” under the California Consumer
Privacy Act (CCPA). You can exercise your right to opt-out at any time by
disabling cookies.

Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit.    If you do not allow these cookies you may not be
able to use or see these sharing tools.

Back Button


PERFORMANCE COOKIES



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Confirm My Choices