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AI for CX Best Practices Guide Unlock the power of AI for CX across every layer
of your support operation

Get your free guide

PRODUCTS

Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

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Enhance your workflows

 * Zendesk Sunshine
 * Zendesk for sales
 * Employee experience
 * Marketplace

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

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 * Contact Professional Services

DEMO

RESOURCES

 * Blog
 * Events and webinars
 * Training and certification
 * Community
 * Professional services
 * What’s New with Zendesk
 * API and developers
 * CX Trends
 * Partners
 * Customer stories
 * Newsroom
 * Trust and security

COMPANY

About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal

LANGUAGE

English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Free trialFree trialSign in
Sign in
Product support
Company
About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal
Contact us
Language
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

Enhance your workflows

--------------------------------------------------------------------------------

Zendesk SunshineZendesk for salesEmployee experienceMarketplace
Take a quick tour
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

--------------------------------------------------------------------------------



Need more help?  Contact Professional Services

ZENDESK CUSTOMERS

Find out how major companies worldwide use Zendesk to power their businesses.

Explore case studies
Demo
Resources
 * Blog
 * Events and webinars
 * Training and certification
 * Community
 * Professional services
 * What’s New with Zendesk
 * API and developers
 * CX Trends
 * Partners
 * Customer stories
 * Newsroom
 * Trust and security

Free trialFree trial


ZENDESK FOR SERVICE


SERVICE THAT’S UP CLOSE AND PERSONAL

Strong relationships start with strong interactions. Our customer service
solution lets you personalize customer experiences, building loyalty and
revenue.

Start your free trialStart your free trialView demoView demo
Start your free trialStart your free trial


BENEFITS

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Create meaningful connections

Scale your service offering

Stay flexible through change


CREATE MEANINGFUL CONNECTIONS

Customers come to you expecting answers. Meet them where they are, across any
channel, and then personalize the conversation around their exact needs.

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FEATURES

Messaging
AI and automation
Help center

The Boston Globe delivers rich, interactive service with smartbots.

See how


SCALE YOUR SERVICE OFFERING

You need a support solution that scales as you do. Zendesk is built to absorb
new teams, divisions, and global bases. Our security measures keep everyone
safe, regardless of size.

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FEATURES

Help center
AI and automation
Integrations
Workforce engagement management

Udacity improved CSAT despite higher ticket volume.

See how


STAY FLEXIBLE THROUGH CHANGE

You can’t afford to get stuck with software that stays the same. With Zendesk,
implement new solutions quickly and add features as you go, all while
controlling your total cost.

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FEATURES

Messaging
Routing and intelligence
Analytics
Workforce engagement management

Lime offers personalized service in more than 50 global markets.

See how


CUSTOMER STORIES

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> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service

Read customer story

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

Read customer story

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service

Read customer story

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

Read customer story

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story




FEATURES

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EXPLORE SERVICE CAPABILITIES

MessagingPersonalize conversations across channels.
AI and automationSolve customer issues faster with AI.
Help centerLet customers serve themselves.
AI agentsAutomate interactions with AI-powered bots.
TicketingTrack, organize, and solve all your tickets.
Agent workspaceSee your customer data in one place.
VoiceSpeak directly to customers.
Data privacy and protectionKeep customers safe.
Routing and intelligenceSend tickets to the best agent for the job.
Analytics and reportingTurn data into useful insights.
Workforce engagement managementOptimize agent staffing and performance.
Quality assuranceImprove the quality of all interactions.
PlatformModify Zendesk to meet your needs.
IntegrationsBring your daily systems into Zendesk.


PROTECTED BY ZENDESK

ZENDESK TRUST CENTER

View all of our security certifications.

Get full list

SUSTAINABILITY

We’re focused on a net zero future.

Our promise


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to offer exceptional support.

Start my tourStart my tour
 


JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo



RESOURCES

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FEATURED EVENT


ZENDESK RELATE 2023

Join our flagship event in person or online to get the latest on Zendesk
products and CX insights.


REPORT


CX TRENDS 2023

Immersive CX is the future of successful businesses.


EBOOK


BETTER CONVERSATIONS WITH BOTS

Zendesk bots come trained to sort and solve issues.


GUIDE


HOW TO ADAPT WHEN UNCERTAINTY HITS

Drive CX growth and manage costs in an economic slowdown.

PRODUCTS

 * Pricing  
 * Zendesk for Service  
 * Zendesk for Sales  
 * Integrations  
 * System status  
 * Sign in  
 * Zendesk for Enterprise  
 * Zendesk for Small Business  
 * Zendesk for Startups  
 * Zendesk Benchmark  

FEATURES

 * Messaging and live chat  
 * AI and automation  
 * AI agents  
 * Advanced Data Privacy and Protection  
 * Help center  
 * Ticketing  
 * Knowledge base  
 * Voice  
 * Community forums  
 * Reporting and analytics  
 * Workforce management  
 * Quality assurance  

RESOURCES

 * Security  
 * Support  
 * Blog  
 * Training  
 * Partners  
 * Events and webinars  
 * Professional services  
 * Customer stories  
 * What is CRM?  
 * CRM software guide  

COMPANY

 * About us  
 * Newsroom  
 * What is Zendesk?  
 * Careers  
 * Diversity and inclusion  
 * Accessibility Plan  
 * Zendesk Foundation  
 * Zendesk Ventures  
 * Legal  

TRENDING

 * CX Trends 2024  New
 * Product updates  
 * ROI calculator  
 * Sustainability report  
 * Join our research panel  
 * Customer service software  
 * Ticketing system software  
 * Live chat software  
 * Forum software  
 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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