support.pagepluscellular.com Open in urlscan Pro
2600:9000:2251:b000:0:c475:2ac0:93a1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

This website is AudioEye enabled and is being optimized for accessibility. To
open the AudioEye Toolbar, press "shift + =". Some assistive technologies may
require the use of a passthrough function before this keystroke. For more
information, activate the button labeled “Explore your accessibility options”.

Skip to main content
Phone HelpFAQ’s

Español


PAGEPLUS SUPPORT

 * What can I do if the SIM card is not being recognized?
 * Find IMEI Number
 * Cannot make a call or answer calls?
 * How do I configure the APN on my phone (pageplus)?
 * What can I do if I forget the PIN, pattern, or password of my lock screen?
 * Reset Voicemail PIN


SELECT A DEVICE MODEL

Learn more about your phone or device whether you are just getting started or a
tech expert.

--------------------------------------------------------------------------------


Show All


BROWSE FAQS

Find answers to top Pageplus questions to learn all the benefits we have to
offer.

--------------------------------------------------------------------------------


Show All


NEED HELP TROUBLESHOOTING?

Not sure what you need? Let our automated support get you to the answers you’re
looking for.

--------------------------------------------------------------------------------

ActivationTroubleshootingRefillPort Number
Chat with Support


COMMON TOPICS AND QUESTIONS

Cannot make a call or answer calls?

There are a few reasons why you might not be able to make or receive calls.

 * Minutes or Service Plan has expired
 * A weak or no signal
 * Airplane Mode is on




Minutes or Service Plan has expired

If your minutes or your service plan has expired, you will need to add
time/services back to your phone before you will be able to make receive calls.

If you're not sure, click Check Usage / Due Date below to use our automated
system.







Check Usage / Due Date







If you've recently refilled services, or reactivated your phone, it could take a
few minutes for our systems to update. 

You can try turning Airplane Mode on for a minute and then turning it back off.
This sometimes works to re-register the phone and SIM to our network.

--------------------------------------------------------------------------------




Does your phone appear to have a weak signal or no signal at all?

Please try moving to different locations to see if the signal strength improves.




Have you tried to remove and reinsert your SIM card?

Please try removing your SIM card and reinserting it to see if you are able to
make and receive phone calls.




--------------------------------------------------------------------------------

If you are still experiencing issues with making and receiving calls, there are
several ways that we can assist you with further troubleshooting.




Use STAR (our automated assistant) to quickly resolve this issue.







Technical Support







Or Call our Customer Care Center (1-877-430-2355) from another phone so that a
representative can assist you.

How can I check the status of an order?

To check the status of an order, text ORDER to 611611. 6 1 1 6 1 1




You will receive a text message with a link. Click the link and enter the order
number.

Cannot Send/Receive SMS/MMS

There are a few reasons why your smartphone/device might not send or receive SMS
and MMS messages:

 * Service Plan Expired
 * A weak or no signal
 * Issues with the Messaging app
 * 3rd party apps not working properly




Service Plan has expired

If your your service plan has expired, you will need to add services back to
your phone before you will be able to send or receive messages.

If you're not sure, click Check Usage / Due Date below to use our automated
system.




Check Usage / Due Date




If you've recently refilled services, or reactivated your phone, it could take a
few minutes for our systems to update. 

You can try turning Airplane Mode on for a minute and then turning it back off.
This sometimes works to re-register the phone and SIM to our network.

--------------------------------------------------------------------------------




Are you only unable to send SMS or MMS messages in specific locations?

Try moving to a different location and send your messages again.




Have you rebooted your device?

Try powering your device off for 30 seconds, then powering it back on.




Is your device software and apps up to date?

Try updating any available software updates.







Have you recently downloaded any 3rd party applications since issue began?

Try uninstalling any recently installed apps.




--------------------------------------------------------------------------------




If you are still experiencing issues with sending and receiving text messages,
there are several ways that we can assist you with further troubleshooting.




1. Use STAR (our automated assistant) to quickly resolve this issue.




Technical Support




2. Through STAR you can also chat with a live agent if necessary.

3. Or Call our Customer Care Center (1-877-430-2355) from another phone so that
a representative can assist you.

How do I configure the APN on my phone (pageplus)?

For assistance with the APN configuration for your phone, please go to
https://www.tracfone.com/apn and enter your phone number. Follow the directions
on that page.




Use our automated assistant to quickly resolve this issue.







Technical Support

What can I do if the SIM card is not being recognized?

A Subscriber Identity Module (SIM) card is a small "smartcard" that contains a
unique identification number and stores subscriber profile information. SIM
cards contain information about the subscriber's plans and network features. If
the SIM card is not programmed properly, damaged, or removed, it prevents
operation of the intended device.




Have you attempted to reseat the SIM card?

Please take the SIM card out (use Tray Eject Tool if needed) and restart the
phone. Insert the SIM card again.




Have you attempted to place your SIM card in any other device of the same
carrier?

Use another device of the same make and model to test SIM recognition issue.




Did you check the copper contacts on the SIM card?

If there is damage to the contacts, you may need a replacement SIM card.




Does the SIM tray or SIM slot have any damage?

Inspect that there are no missing or broken pieces on the SIM tray.




Have you attempted to reboot the device?

Try turning your device off, then back on again.




Is there any physical or liquid damage?

If yes, then you will need to contact the manufacturer for service.




Have you attempted to wipe the cache partition?

Try wiping the cache partition.




Have you performed a Factory Data Reset?

Try performing a Factory Data Reset.




Use our automated assistant to quickly resolve this issue.







Technical Support

Show All


CAN'T FIND WHAT YOU NEED?


CHAT WITH SUPPORT

Chat with one of our agents live. We will get back to you in a few minutes.

Chat with Support


CALL DIRECTLY

Need guided support? You can call us directly and we will help you.

Call Directly

Phone Support:

(800) 550-2436
Chat with Support
Call Directly

Main Line:



Phone Support:

(800) 550-2436


SELF-SERVICE TOOLS AVAILABLE 24/7

Check your balance, refill or manage plans and phones with our

611611 text feature.


CONNECT WITH US



© 2024 Pageplus, Inc.




 * Privacy Policy

 * Privacy Central

 * 

Customer Support, Tutorials and FAQs - Pageplus




Opens in new window
PDF Download
Word Download
Excel Download
PowerPoint Download
Document Download
Explore your accessibility options


close carousel