www.connectwise.com Open in urlscan Pro
2606:4700:4400::6812:2188 Public Scan

Back to summary

URL:
https://www.connectwise.com/company/trust/advisories
Submission: On June 04 via api (June 4th 2024, 11:31:08 pm UTC) from TR — Scanned from DE

Form analysis
2 forms found in the DOM

<form class="mktoForm mktoHasWidth mktoLayoutLeft" data-form-id="1301" data-poi="" data-page-source="" data-campaign-code="" data-gclid="" data-zoom-info="" __bizdiag="-483733644" __biza="WJ__" id="mktoForm_1301" novalidate="novalidate"
  style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); width: 1601px;">
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoFieldWrap mktoRequiredField"><input id="Email" name="Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoHasWidth mktoRequired" aria-required="true"
          style="width: 150px;" placeholder="Business Email Address"></div>
    </div>
  </div>
  <div class="mktoFormRow mktoFormRowHidden">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoFieldWrap mktoRequiredField"><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true" style="width: 150px;">
          <option value="">Country</option>
          <option value="AF">Afghanistan</option>
          <option value="AL">Albania</option>
          <option value="DZ">Algeria</option>
          <option value="AX">Aland Islands</option>
          <option value="AS">American Samoa</option>
          <option value="AI">Anguilla</option>
          <option value="AD">Andorra</option>
          <option value="AO">Angola</option>
          <option value="AN">Antilles - Netherlands</option>
          <option value="AG">Antigua and Barbuda</option>
          <option value="AQ">Antarctica</option>
          <option value="AR">Argentina</option>
          <option value="AM">Armenia</option>
          <option value="AU">Australia</option>
          <option value="AT">Austria</option>
          <option value="AW">Aruba</option>
          <option value="AZ">Azerbaijan</option>
          <option value="BA">Bosnia and Herzegovina</option>
          <option value="BB">Barbados</option>
          <option value="BD">Bangladesh</option>
          <option value="BE">Belgium</option>
          <option value="BF">Burkina Faso</option>
          <option value="BG">Bulgaria</option>
          <option value="BH">Bahrain</option>
          <option value="BI">Burundi</option>
          <option value="BJ">Benin</option>
          <option value="BM">Bermuda</option>
          <option value="BN">Brunei Darussalam</option>
          <option value="BO">Bolivia</option>
          <option value="BR">Brazil</option>
          <option value="BS">Bahamas</option>
          <option value="BT">Bhutan</option>
          <option value="BV">Bouvet Island</option>
          <option value="BW">Botswana</option>
          <option value="BV">Belarus</option>
          <option value="BZ">Belize</option>
          <option value="KH">Cambodia</option>
          <option value="CM">Cameroon</option>
          <option value="CA">Canada</option>
          <option value="CV">Cape Verde</option>
          <option value="CF">Central African Republic</option>
          <option value="TD">Chad</option>
          <option value="CL">Chile</option>
          <option value="CN">China</option>
          <option value="CX">Christmas Island</option>
          <option value="CC">Cocos Islands</option>
          <option value="CO">Colombia</option>
          <option value="CG">Congo</option>
          <option value="CI">Ivory Coast</option>
          <option value="CK">Cook Islands</option>
          <option value="CR">Costa Rica</option>
          <option value="HR">Croatia</option>
          <option value="CY">Cyprus</option>
          <option value="CZ">Czech Republic</option>
          <option value="CD">Democratic Republic of the Congo</option>
          <option value="DJ">Djibouti</option>
          <option value="DK">Denmark</option>
          <option value="DM">Dominica</option>
          <option value="DO">Dominican Republic</option>
          <option value="EC">Ecuador</option>
          <option value="EG">Egypt</option>
          <option value="SV">El Salvador</option>
          <option value="TP">East Timor</option>
          <option value="EE">Estonia</option>
          <option value="GQ">Equatorial Guinea</option>
          <option value="ER">Eritrea</option>
          <option value="ET">Ethiopia</option>
          <option value="FI">Finland</option>
          <option value="FJ">Fiji</option>
          <option value="FK">Falkland Islands</option>
          <option value="FM">Federated States of Micronesia</option>
          <option value="FO">Faroe Islands</option>
          <option value="FR">France</option>
          <option value="GF">French Guiana</option>
          <option value="PF">French Polynesia</option>
          <option value="GA">Gabon</option>
          <option value="GM">Gambia</option>
          <option value="DE">Germany</option>
          <option value="GH">Ghana</option>
          <option value="GI">Gibraltar</option>
          <option value="GB">Great Britain</option>
          <option value="GD">Grenada</option>
          <option value="GE">Georgia</option>
          <option value="GR">Greece</option>
          <option value="GL">Greenland</option>
          <option value="GN">Guinea</option>
          <option value="GP">Guadeloupe</option>
          <option value="GS">S. Georgia and S. Sandwich Islands</option>
          <option value="GT">Guatemala</option>
          <option value="GU">Guam</option>
          <option value="GW">Guinea-Bissau</option>
          <option value="GY">Guyana</option>
          <option value="HK">Hong Kong</option>
          <option value="HM">Heard Island and McDonald Islands</option>
          <option value="HN">Honduras</option>
          <option value="HT">Haiti</option>
          <option value="HU">Hungary</option>
          <option value="ID">Indonesia</option>
          <option value="IE">Ireland</option>
          <option value="IL">Israel</option>
          <option value="IN">India</option>
          <option value="IO">British Indian Ocean Territory</option>
          <option value="IQ">Iraq</option>
          <option value="IT">Italy</option>
          <option value="JM">Jamaica</option>
          <option value="JO">Jordan</option>
          <option value="JP">Japan</option>
          <option value="KE">Kenya</option>
          <option value="KG">Kyrgyzstan</option>
          <option value="KI">Kiribati</option>
          <option value="KM">Comoros</option>
          <option value="KN">Saint Kitts and Nevis</option>
          <option value="KR">Korea South</option>
          <option value="KW">Kuwait</option>
          <option value="KY">Cayman Islands</option>
          <option value="KZ">Kazakhstan</option>
          <option value="LA">Laos</option>
          <option value="LB">Lebanon</option>
          <option value="LC">Saint Lucia</option>
          <option value="LI">Liechtenstein</option>
          <option value="LK">Sri Lanka</option>
          <option value="LR">Liberia</option>
          <option value="LS">Lesotho</option>
          <option value="LT">Lithuania</option>
          <option value="LU">Luxembourg</option>
          <option value="LV">Latvia</option>
          <option value="LY">Libya</option>
          <option value="MK">Macedonia</option>
          <option value="MO">Macao</option>
          <option value="MG">Madagascar</option>
          <option value="MY">Malaysia</option>
          <option value="ML">Mali</option>
          <option value="MW">Malawi</option>
          <option value="MR">Mauritania</option>
          <option value="MH">Marshall Islands</option>
          <option value="MQ">Martinique</option>
          <option value="MU">Mauritius</option>
          <option value="YT">Mayotte</option>
          <option value="MT">Malta</option>
          <option value="MX">Mexico</option>
          <option value="MA">Morocco</option>
          <option value="MC">Monaco</option>
          <option value="MD">Moldova</option>
          <option value="MN">Mongolia</option>
          <option value="MM">Myanmar</option>
          <option value="MP">Northern Mariana Islands</option>
          <option value="MS">Montserrat</option>
          <option value="MV">Maldives</option>
          <option value="MZ">Mozambique</option>
          <option value="NA">Namibia</option>
          <option value="NC">New Caledonia</option>
          <option value="NE">Niger</option>
          <option value="NF">Norfolk Island</option>
          <option value="NG">Nigeria</option>
          <option value="NI">Nicaragua</option>
          <option value="NL">Netherlands</option>
          <option value="NO">Norway</option>
          <option value="NP">Nepal</option>
          <option value="NR">Nauru</option>
          <option value="NU">Niue</option>
          <option value="NZ">New Zealand</option>
          <option value="OM">Oman</option>
          <option value="PA">Panama</option>
          <option value="PE">Peru</option>
          <option value="PG">Papua New Guinea</option>
          <option value="PH">Philippines</option>
          <option value="PK">Pakistan</option>
          <option value="PL">Poland</option>
          <option value="PM">Saint Pierre and Miquelon</option>
          <option value="CS">Serbia and Montenegro</option>
          <option value="PN">Pitcairn</option>
          <option value="PR">Puerto Rico</option>
          <option value="PS">Palestinian Territory</option>
          <option value="PT">Portugal</option>
          <option value="PW">Palau</option>
          <option value="PY">Paraguay</option>
          <option value="QA">Qatar</option>
          <option value="RE">Reunion</option>
          <option value="RO">Romania</option>
          <option value="RU">Russian Federation</option>
          <option value="RW">Rwanda</option>
          <option value="SA">Saudi Arabia</option>
          <option value="WS">Samoa</option>
          <option value="SH">Saint Helena</option>
          <option value="VC">Saint Vincent and the Grenadines</option>
          <option value="SM">San Marino</option>
          <option value="ST">Sao Tome and Principe</option>
          <option value="SN">Senegal</option>
          <option value="SC">Seychelles</option>
          <option value="SL">Sierra Leone</option>
          <option value="SG">Singapore</option>
          <option value="SK">Slovakia</option>
          <option value="SI">Slovenia</option>
          <option value="SB">Solomon Islands</option>
          <option value="SO">Somalia</option>
          <option value="ZA">South Africa</option>
          <option value="ES">Spain</option>
          <option value="SD">Sudan</option>
          <option value="SR">Suriname</option>
          <option value="SJ">Svalbard and Jan Mayen</option>
          <option value="SE">Sweden</option>
          <option value="CH">Switzerland</option>
          <option value="SZ">Swaziland</option>
          <option value="TW">Taiwan</option>
          <option value="TZ">Tanzania</option>
          <option value="TJ">Tajikistan</option>
          <option value="TH">Thailand</option>
          <option value="TL">Timor-Leste</option>
          <option value="TG">Togo</option>
          <option value="TK">Tokelau</option>
          <option value="TO">Tonga</option>
          <option value="TT">Trinidad and Tobago</option>
          <option value="TN">Tunisia</option>
          <option value="TR">Turkey</option>
          <option value="TM">Turkmenistan</option>
          <option value="TC">Turks and Caicos Islands</option>
          <option value="TV">Tuvalu</option>
          <option value="UA">Ukraine</option>
          <option value="UG">Uganda</option>
          <option value="AE">United Arab Emirates</option>
          <option value="UK">United Kingdom</option>
          <option value="US">United States</option>
          <option value="UM">United States Minor Outlying Islands</option>
          <option value="UY">Uruguay</option>
          <option value="UZ">Uzbekistan</option>
          <option value="VU">Vanuatu</option>
          <option value="VA">Vatican City State</option>
          <option value="VE">Venezuela</option>
          <option value="VG">Virgin Islands</option>
          <option value="VI">Virgin Islands</option>
          <option value="VN">Viet Nam</option>
          <option value="WF">Wallis and Futuna</option>
          <option value="EH">Western Sahara</option>
          <option value="YE">Yemen</option>
          <option value="ZM">Zambia</option>
          <option value="ZW">Zimbabwe</option>
        </select></div>
    </div>
  </div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoSimple" style="margin-left: 120px;"><button type="submit" class="mktoButton">Submit</button></span></div><input type="hidden" name="formid" class="mktoField mktoFieldDescriptor"
    value="1301"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor" value="417-HWY-826">
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="Jigsaw" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="mKTOProductInterest" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="pageSource" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="campaignCodeMostRecent" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="utmcampaign" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="utmcontent" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="utmmedium" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="utmsource" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="utmterm" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="referringURL" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="CWS_GCLID__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
  <div class="mktoFormRow mktoFormRowHidden"><input type="hidden" name="ga_cid__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;"></div>
</form>

<form class="mktoForm mktoHasWidth mktoLayoutLeft" data-form-id="1301" data-poi="" data-page-source="" data-campaign-code="" data-gclid="" data-zoom-info="" __bizdiag="-483733644" __biza="WJ__" novalidate="novalidate"
  style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;"></form>

Text Content

___


Trust Center

Contact Us

Sign In


Close Search Modal
Close Search Bar Search
 * Products & Services
 * Community & Resources
 * Why ConnectWise
 * Support

Close Search Modal
Close Search Bar Search
Try For Free


PRODUCTS & SERVICES

 * Business Management
   
   Integrated front and back office solutions

 * Unified Monitoring and Management
   
   Manage customer endpoints and data

 * Cybersecurity and Data Protection
   
   Protect your clients’ critical business assets

 * Asio—The MSP Platform
   
   The purpose-built platform for MSPs

   Explore Solution Marketplace
   
   Third-party integrations to enhance our products


BUSINESS MANAGEMENT

INTEGRATED FRONT AND BACK OFFICE SOLUTIONS

Explore Business Management
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
Business Management Packages
Optimize your business operations through curated packages designed to
streamline, standardize, and automate your business processes
Explore Business Management
PSA
Professional services automation designed to run your as-a-service business
CPQ
Advanced quote and proposal automation to streamline your quoting
BrightGauge
KPI dashboards and reporting for real-time business insights
ITBoost
Centralized, intuitive IT documentation
Service Leadership
Increase shareholder value and profitability
SmileBack
Customer service feedback for MSPs
Business Management Packages
Optimize your business operations through curated packages designed to
streamline, standardize, and automate your business processes
Explore Business Management


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




UNIFIED MONITORING AND MANAGEMENT

MANAGE CUSTOMER ENDPOINTS AND DATA

Explore Unified Monitoring and Management
RMM

Monitor and manage your client's networks the way you want - hands on, automated
or both with our NOC services
Automate

Powerful RMM for next-level IT support
ScreenConnect™

Remotely access and support any device, anywhere, any time
Explore Unified Monitoring and Management
RMM

Monitor and manage your client's networks the way you want - hands on, automated
or both with our NOC services
Automate

Powerful RMM for next-level IT support
ScreenConnect™

Remotely access and support any device, anywhere, any time
Explore Unified Monitoring and Management


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




CYBERSECURITY AND DATA PROTECTION

PROTECT YOUR CLIENTS’ CRITICAL BUSINESS ASSETS

Explore Cybersecurity
MDR
Monitor & stop malicious activity on endpoints
SIEM
Centralize threat visibility and analysis
Risk and Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management

Eliminate shared admin passwords and protect customers
SASE
Apply zero trust secure access for users, locations, and devices
Explore Cybersecurity
MDR
Monitor & stop malicious activity on endpoints
SIEM
Centralize threat visibility and analysis
Risk and Vulnerability Management
Identify cybersecurity risks and routinely scan for vulnerabilities
Access Management

Eliminate shared admin passwords and protect customers
SASE
Apply zero trust secure access for users, locations, and devices
Explore Data Protection
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
Incident Response Services
Quickly access cybersecurity experts for critical security incidents
Explore Data Protection
SaaS Backup
Safeguard customer cloud app data
Co-Managed Backup
Streamline third-party backup management
Incident Response Services
Quickly access cybersecurity experts for critical security incidents
Explore Cybersecurity and Data Protection


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




ASIO—THE MSP PLATFORM

THE PURPOSE-BUILT PLATFORM FOR MSPS

Explore Platform
Asio

The purpose-built platform for MSPs
Product Roadmap

 Product innovations and updates
Platform Capabilities

Understand the technology
Platform Benefits

The path to hyperautomation
Explore Platform
Asio

The purpose-built platform for MSPs
Product Roadmap

 Product innovations and updates
Platform Capabilities

Understand the technology
Platform Benefits

The path to hyperautomation
Hyperautomation Solutions
RPA

Eliminate manual steps with easy to use workflows
Sidekick

Generative AI for team productivity
Hyperautomation Solutions
RPA

Eliminate manual steps with easy to use workflows
Sidekick

Generative AI for team productivity

See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




COMMUNITY & RESOURCES

 * Community & Events
   
   Industry events and networking

 * Open Ecosystem
   
   Top-rated vendors and integrations

 * Resources
   
   Business-driving insights and guidance


COMMUNITY & EVENTS

INDUSTRY EVENTS AND NETWORKING

IT Nation
IT Nation Connect

Premier MSP industry conference
IT Nation Secure

MSP cybersecruity industry conference
IT Nation Evolve

Coaching & peer groups
Wise Up Podcast

Insights and strategies to help your business
IT Nation London

Regional MSP industry conference
IT Nation Sydney

Regional MSP industry conference
IT Nation
IT Nation Connect

Premier MSP industry conference
IT Nation Secure

MSP cybersecruity industry conference
IT Nation Evolve

Coaching & peer groups
Wise Up Podcast

Insights and strategies to help your business
IT Nation London

Regional MSP industry conference
IT Nation Sydney

Regional MSP industry conference
ConnectWise
Automation Nation

AI & hyperautomation training
User Groups
ConnectWise product training
Innovation Webinars
The latest ConnectWise product innovations
Virtual Community

Find help from peer connections
ConnectWise
Automation Nation

AI & hyperautomation training
User Groups
ConnectWise product training
Innovation Webinars
The latest ConnectWise product innovations
Virtual Community

Find help from peer connections
Explore The IT Nation


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




OPEN ECOSYSTEM

TOP-RATED VENDORS AND INTEGRATIONS

Open Ecosystem
Marketplace

Vendors and integrations
The Invent Program

Third-party integration certification
Open Ecosystem
Marketplace

Vendors and integrations
The Invent Program

Third-party integration certification
Partnerships
Microsoft

SentinelOne

Bitdefender

Axcient

Acronis

Partnerships
Microsoft

SentinelOne

Bitdefender

Axcient

Acronis


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




RESOURCES

BUSINESS-DRIVING INSIGHTS AND GUIDANCE

Partner Resources
Webinars
Blog
eBooks
Case studies
Industry reports
Feature sheets
On-demand demos
Product Roadmap

 Product innovations and updates
Partner Resources
Webinars
Blog
eBooks
Case studies
Industry reports
Feature sheets
On-demand demos
Product Roadmap

 Product innovations and updates
Explore all resources


See our latest product innovations that enhance your ConnectWise experience.
View roadmap>>




WHY CONNECTWISE

About Us
About ConnectWise
Mission & Vision
History
Leadership
Board of Directors
Careers
Partner Program
Philanthropy
Partner Referral
Company Updates
Press Room
Awards
Case studies

Asio—The MSP Platform

The only truly unified platform purpose-built for MSPs.
Learn more >>




SUPPORT

 * Partner Support
   
   ConnectWise solution resources

 * Partner Education
   
   Certifications and resources


PARTNER SUPPORT

CONNECTWISE SOLUTION RESOURCES

Get Support
ConnectWise Home

Solution access and product news
Documentation

Product info and manuals
Virtual Community

Partner peer connections
Lookup My Account Team
Account support and management
Get Support
ConnectWise Home

Solution access and product news
Documentation

Product info and manuals
Virtual Community

Partner peer connections
Lookup My Account Team
Account support and management

Partner Support

Access your products, see announcements, and find support
Log in to ConnectWise Home  >>




PARTNER EDUCATION

CERTIFICATIONS AND RESOURCES

Explore Partner Education
ConnectWise Certify™
Industry training and certifications
University

Partner tools, resources, courses
Modes Theory™
Business growth framework
Explore Partner Education
ConnectWise Certify™
Industry training and certifications
University

Partner tools, resources, courses
Modes Theory™
Business growth framework

Service Leadership, Inc.

Discover total profit solutions for IT companies.
Learn more >>



Cybersecurity Center
Industry leading tools, advice, and community
Platform
 * Asio™ Platform
 * What's New
 * Cybersecurity Management
 * Unified Management
 * Business Management
 * Integrated Expert Services

Resources
 * Trust Center
 * Security Bulletins
 * Advisories
 * Glossary
 * All Cyber Resources

Partner Program
Risk Assessment
Demos & Trials
MENU
Demos & Trials
 * Platform
   * Asio™ Platform
   * What's New
   * Cybersecurity Management
   * Unified Management
   * Business Management
   * Integrated Expert Services
 * Resources
   * Trust Center
   * Security Bulletins
   * Advisories
   * Glossary
   * All Cyber Resources
 * Partner Program
 * Risk Assessment

 1. Home
 2. Company
 3. Trust Center
 4. Advisories


LATEST ADVISORIES

From time to time, ConnectWise will provide communications on broader security
related topics that may not be linked to a specific ConnectWise product or
vulnerability, but are still of importance to our partner community.


ACTIVE ADVISORY

 * Unauthenticated access to legacy AWS server located in the EU region
 * ScreenConnect vulnerability CWE-288
 * ScreenConnect 23.9.8 security bulletin
 * How to upgrade on-premise installation
 * Remediation + Hardening Guide (pdf)
 * Download patch
 * FAQ


HELPFUL LINKS

 * Advisories RSS feed link
 * Chrome RSS feed extension
 * Visit our Trust Center
 * See latest security bulletins
 * Check status.connectwise.com
 * Call 1-888-WISE911 to report a security vulnerability
 * Email help@connectwise.com
 * Login and open a ticket on ConnectWise Home
 * Update/check my email preferences

AWS-EU-0321


MARCH 21, 2024 UNAUTHENTICATED ACCESS TO LEGACY AWS SERVER LOCATED IN THE EU
REGION

We want to notify you of a security incident that we are currently
investigating. Our team was notified by a security researcher of a vulnerability
to a single AWS server in our EU environment. This server hosts a legacy service
that we had targeted for deprecation. While our investigation is ongoing, we
wanted to inform you of the potential risk associated with this incident.

INCIDENT DETAILS

Date and time: The vulnerability was initially reported on March 17. On March
18, we mitigated the vulnerability and subsequently, on March 20, we discovered
there was unauthorized access to the AWS server.

Nature of access: The access appears to be unauthenticated, indicating a
potential security breach.

Server location: The compromised single server is a legacy system in the AWS EU
region.

Data at risk: Preliminary investigations suggest that the information viewable
to an unauthorized party would be limited to the email addresses for a subset of
individuals who had authenticated into the EU environment.

ACTIONS TAKEN

Immediate response: Upon detection, our security team initiated immediate
response protocols to contain the incident and mitigate any further potential
risks.

Investigation: Our InfoSec team, working alongside an external forensics firm,
have launched a thorough investigation into the incident to ascertain the extent
of the unauthorized access and any potential malicious activity.

POTENTIAL IMPACT

We are treating this incident seriously and are thoroughly investigating with
our InfoSec team as well as an independent external forensics firm. We believe
that there was a finite amount of information available to be viewed by an
unauthorized party (e.g., email address) and that an unauthorized party would
not be able to expand access beyond the single AWS server.

The service in question is consumed by our legacy Continuum environments,
however this issue is constrained to our EU implementation only. This service is
not consumed by any of the other product lines such as PSA or Automate. 

Throughout the day on March 21, the teams are running additional scans and tests
and partners may experience some intermittent slowness or authentication issues
during those times. We will do our best to limit the partner impact.

NEXT STEPS

We will continue to share updates on the progress of our investigation and
communicate directly to the small number of partners in the EU who may have been
impacted.

SUPPORT

If you need any assistance or have additional questions, please go online
to ConnectWise Home and open a case with our support team
or email help@connectwise.com.

 

We appreciate your continued partnership.

 


MARCH 4, 2024 IMPORTANT UPDATE: HARDENING GUIDELINES FOR CONNECTWISE
SCREENCONNECT CVE-2024-1708 (PATH TRAVERSAL)

ConnectWise published a security bulletin and multiple communications regarding
vulnerabilities found in ConnectWise ScreenConnect™ (CVE-2024-1709,
CVE-2024-1708). As a reminder and as part of the remediation process for on-prem
partners—whether you have patched your server or still need to—it is critical to
assess your systems for signs of impact while upgrading and before bringing any
systems back online. 

If you possess enhanced Windows event logs or endpoint detection and response
(EDR) solutions, thorough investigation should be conducted to identify any
suspicious activity, including evidence of commands run from webshells or other
indicators of compromise. 

In the event of file anomalies or other indicators of compromise are identified,
it is highly recommended to seek assistance from external response companies
specializing in incident response and digital forensics. These companies possess
the expertise necessary to effectively investigate and remediate security
concerns. 

Cloud partners 

Cloud partners are remediated against both vulnerabilities reported on February
19. No further action is required from any cloud partner (“screenconnect.com”
cloud and “hostedrmm.com”). 

On-premise partners 

Whether you have patched your server or still need to, it is critical to assess
your systems for signs of impact while upgrading and before bringing any systems
back online. 

Review file system, enhanced Windows event logs or EDR solutions for suspicious
activity, such as webshell commands or other compromise indicators. 

Seek assistance from specialized incident response and forensics firms if
potential impacted files are identified. 

To assist in the remediation and hardening process, we encourage partners to
review and follow the ConnectWise ScreenConnect Remediation and Hardening Guide
by Mandiant for additional protection.  

Within the Mandiant-provided hardening guide, you will find additional
mitigation and steps to check for signs of compromise, such as: 

 * Auditing rogue users, malicious extensions, and additional checks for
   indicators of compromise 
 * Enabling baseline audit and privacy logs 
 * Proxy server and load balance configurations 
 * Restricting Egress 
 * Additional details for restricting permissions 

These steps should be reviewed and implemented after you have upgraded to a
patched version of ScreenConnect. 

We strongly urge all users of ScreenConnect to prioritize the installation of
the latest patch and follow the recommended mitigation and hardening measures
outlined in the provided resources to safeguard their systems against potential
security risks. 

CWE-288


FEBRUARY 21, 2024 CONNECTWISE SCREENCONNECT VULNERABILITY CWE-288: WHAT SHOULD I
DO?

February 29, 2024 update:

Cloud partner summary:

Cloud partners are remediated against both vulnerabilities reported on February
19. No further action is required from any cloud partner (“screenconnect.com”
cloud and “hostedrmm.com”).

On-prem partner summary:

On-prem partners are advised to immediately upgrade to the latest version of
ScreenConnect to remediate against reported vulnerabilities.

Active maintenance

If you are on active maintenance, we strongly recommend upgrading to the most
current release of 23.9.8 or later. Using the most current release of
ScreenConnect includes security updates, bug fixes, and enhancements not found
in older releases.

Off maintenance

ConnectWise has provided a patched version of 22.4.20001 available to any
partner regardless of maintenance status as an interim step to mitigate the
vulnerability. If you are not currently under maintenance, please upgrade your
servers to version 22.4.20001 at minimum or to your latest eligible patched
version that includes the remediation for CVE-2024-1709.

Upgrade ScreenConnect to a patched version immediately

1. To upgrade to version 23.9.8 or later, please note there is a specific
upgrade path that must be followed:

2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.8 → 23.3 → 23.9.8+

2. If you are not on maintenance and upgrading to 22.4.20001 (or your latest
eligible version), please follow this specified upgrade path: 

2.1 → 2.5 → 3.1 → 4.4 → 5.4 → 19.2 → 22.4.20001

For instructions on how to upgrade your on-premise installation click here.

Addressing license errors

If a license error arises during the upgrade, please stop the four ScreenConnect
services (Session Manager, Security Manager, Web Server, Relay), move the
“License.xml” file from the installation folder “C:\Program Files
(x86)\ScreenConnect\App_Data\License.xml” to another location such as Desktop,
and proceed with the upgrade. After the upgrade is complete, the license key
will need to be re-added by stopping the four services and dropping the file
back into the App_Data folder.

February 21 original advisory:

If you suspect you have been compromised related to the recent ConnectWise
ScreenConnect™ vulnerability (CWE-288), please follow the mitigation steps
below.

1. Upgrade ScreenConnect to the current 23.9.8 version immediately

 * Please note, there is an upgrade path that must be followed*
   2.1 → 2.5 → 3.1 → 4.4 → 5.4 →19.2→22.8→23.3→ 23.9
 * Click here to upgrade your on-premise installation

2. If you receive a license error when upgrading, it may be due to a technical
problem on the server, or the license key itself may need to be renewed*.

If the upgrade cannot be completed, please delete the SetupWizard.aspx file out
of the installation folder:
C:\Program Files (x86)\ScreenConnect\SetupWizard.aspx

*Please see the February 29, 2024 advisory update to review the amended upgrade
path and instructions on how to address licensing errors.

3. Identify the issue

 * When compromised, the User.xml file on the ScreenConnect instance is reset
   and replaced with a new file that contains only information about one new
   user
   C:\Program Files (x86)\ScreenConnect\App_Data\User.xml
 * This file can be restored from a backup to get the original users back (if
   applicable)
 * If you don’t have a user backup, the user file can be reset again by
   following the process outlined here.

4. Once you are able to log in, check for malicious commands/tools or
connections.

 * Install the Report Manager extension on the Admin > Extensions page > Browse
   Extension Marketplace button
 * Launch Report Manager from the Admin page > Extras menu (4x boxes lower left
   corner) > Report Manager
 * There are pre-built reports that will export data as a CSV. All reports show
   the last 30 days of data by default (this is dependent on the database
   maintenance plans)
 * Host Session Connections—shows all connections made to devices
 * Queued Commands Example—shows all remote commands run against devices
 * Queued Toolbox Items Example—shows all toolbox items that were queued up

Support

If you need any assistance or have additional questions, please go online
to ConnectWise Home and open a case with our support team
or email help@connectwise.com.

Report a security incident

If you have questions or need to report a security or privacy incident, please
visit our ConnectWise Trust Center. You can also call our Partner InfoSec
Hotline at 1-888-WISE911 to report a non-active security incident or a security
vulnerability. 


FEBRUARY 20, 2024 PATCH IMMEDIATELY—CRITICAL SCREENCONNECT VULNERABILITY

Update: 

Indicators of compromise

Indicators of compromise (IOCs) look for malicious activity or threats. These
indicators can be incorporated into your cybersecurity monitoring platform. They
can help you stop a cyberattack that's in progress. Plus, you can use IOCs to
find ways to detect and stop ransomware, malware, and other cyberthreats before
they cause data breaches.

We received updates of compromised accounts that our incident response team have
been able to investigate and confirm. The following IP addresses were recently
used by threat actors that we are making available for protection and defense.

IOCs: 

 * 155.133.5.15
 * 155.133.5.14
 * 118.69.65.60

We will continue to update with any further information as it becomes
available. 

 

Original Advisory:

Summary 

At ConnectWise, our top priority is upholding our commitment to deliver and
maintain secure products for our partners. Our team has been working around the
clock to ensure your protection from the issues affecting the latest ConnectWise
ScreenConnect™ vulnerability that was responsibly reported to us through our
vulnerability disclosure process.  

Product(s) impacted 

ConnectWise ScreenConnect™, including ScreenConnect instances co-hosted on
ConnectWise Automate™ cloud servers.  

What we know 

Vulnerabilities were reported February 13, 2024, through our vulnerability
disclosure channel via the ConnectWise Trust Center. There is no evidence that
these vulnerabilities have been exploited in the wild, but immediate action must
be taken by on-premise partners to address these identified security risks.  

Our response 

We have been following our escalated vulnerability response process, and because
of the teams working tirelessly, a patch was made available on February 19,
2024. 

Remediation 

It is strongly recommended that our on-premise partners not wait for a
maintenance window to patch but immediately update the latest ScreenConnect
version 23.9.8. 

More information on this vulnerability and detailed instructions on patch
availability and how to mitigate the vulnerabilities can be found in this
security bulletin. 

Report a security incident  

If you have additional security-related questions, please
contact security@connectwise.com. To report a security or privacy incident,
please visit the ConnectWise Trust Center. You can report both a non-active
security incident, report a security vulnerability, or call our Partner InfoSec
Hotline at 1-888-WISE911.  


FEBRUARY 9, 2024 FORTISIEM CRITICAL VULNERABILITIES AFFECTING CONNECTWISE
CO-MANAGED SIEM POWERED BY STRATOZEN

Fortinet has recently released two critical vulnerabilities in its FortiSIEM
platform (CVE-2024-23108 and CVE-2024-23109), which is used as part of the
ConnectWise Co-Managed SIEM powered by StratoZen security offering. Fortinet is
advising all partners to upgrade to the latest version of FortiSIEM (7.1.3),
which Fortinet just released. Please note that all hosted StratoZen environments
are protected by firewalls that do not allow traffic to the FortiSIEM instances
on the vulnerable service. Nevertheless, out of an abundance of caution,
ConnectWise is upgrading all hosted environments over the next week, and we
strongly recommend all co-managed partners upgrade to the latest version of
FortiSIEM. 

What we know 

The vulnerability is within an API used for communications between FortiSIEM
components. Collectors do not communicate on that API and are not impacted by
the CVE-2024-23108 and CVE-2024-23109 vulnerabilities. ConnectWise does not
allow access to the environments on that API, thus the vulnerability cannot be
directly exploited remotely.

Our response 

All hosted FortiSIEM instances are running behind our firewall that is not
exposing the vulnerable port and service, protecting your instance. In addition,
ConnectWise is upgrading all hosted FortiSIEM instances to the latest version of
7.1.3 over the next week.  

Remediation 

Hosted-StratoZen partners – All FortiSIEM instances are running behind our
firewall that is not exposing the vulnerable port and service. No further
immediate action is needed for hosted environments. 

Co-managed StratoZen partners – If you are a co-managed partner, we advise you
take action immediately to upgrade your FortiSIEM instances to the latest
version (7.1.3). We also encourage you to check your firewall settings to ensure
only necessary ports are open for remote access. Please contact us at
supportdesk@stratozen.com if you need any assistance with upgrading.

Report a security incident 

If you have additional security-related questions, please
contact security@connectwise.com. To report a security or privacy incident,
please visit the ConnectWise Trust Center. You can report both a non-active
security incident, report a security vulnerability, or call our Partner InfoSec
Hotline at 1-888-WISE911. 


JANUARY 22, 2024 BRUTE-FORCE ATTEMPTS ON CONNECTWISE SCREENCONNECT

What we know 

Our team recently noticed malicious activity by bad actors attempting
credential-stuffing and brute-force attacks targeting some ConnectWise Automate
partners with ConnectWise ScreenConnect instances. We are pleased to report that
there is no evidence of any unauthorized access, and the security measures we
have in place worked as intended to prevent any breach.  

What should you do? 

If you receive an email notifying you that you or someone in your company have
been locked out of your ScreenConnect account, please make sure you do not click
on any suspicious links and reach out to our support team immediately for
assistance in verifying the legitimacy of the lockout email and restoring access
securely. To contact support, go online to ConnectWise Home and log in to open a
support ticket. 

Preventative security measures 

With the evolving sophistication of cyberattack attempts on the rise globally,
we are keenly aware that this can happen anytime with any product to any
company, large or small. So, it is critically important to maintain a
security-first focus, remain vigilant, and follow best practices to ensure the
ongoing safety and security of your information and systems.  

 * Multi-factor authentication (MFA)
   Implement MFA to add an extra layer of protection. This significantly reduces
   the risk of unauthorized access, even if login credentials are compromised.
   You can find additional resources here and here to learn more about enabling
   MFA on your account.

 * Regular password policy reviews
   Enforce strong password policies for all users. Regularly review and update
   passwords to ensure they meet current security standards. To edit user
   password requirements and configurations, click here. 

 * Employee training and awareness 
   Conduct regular security awareness training for your team to recognize
   phishing attempts and other social engineering tactics. Employees play a
   crucial role in maintaining a secure environment. 

 * Incident response plan
   Develop and regularly update an incident response plan. This ensures a swift
   and coordinated response in the event of a security incident, minimizing
   potential damage. 

By following these best practices and promptly contacting our support team when
needed, we can collectively strengthen our defenses against potential threats. 

Report a security incident 

If you have questions or need to report a security or privacy incident, please
visit our ConnectWise Trust Center. You can also call our Partner InfoSec
Hotline at 1-888-WISE911 to report a non-active security incident or a security
vulnerability.  


OCTOBER 18, 2023 BEWARE THE HOOK: MALICIOUS ACTOR PHISHING EMAIL TARGETING
SCREENCONNECT USERS

What we know

Recently, our ConnectWise Information Security team has identified an increase
in phishing campaigns that attempt to exploit ConnectWise ScreenConnect™ by
mimicking new login alerts to deceive users into sharing their login
credentials. These phishing emails are designed to appear as genuine login
alerts to gain unauthorized access to legitimate ScreenConnect instances. We
know email phishing attacks continue to get more sophisticated, mirroring
authentic messages and web content, so we want to ensure you are informed about
this threat and know how to protect your data and privacy.

A sample of this phishing email is shown in the screenshot below and contains a
“click here” link to a malicious site.  



Please note, ScreenConnect does send legitimate new login alerts via email as
shown in this screenshot. ConnectWise alerts do not have a “click here” link for
any login notifications. If you see a link in your notification, it is not
legitimate.



Our response

With the evolving sophistication of phishing attempts on the rise, a combination
of awareness and vigilance is needed. We encourage you to refresh your users
with some of the standard phishing attack indicators. We also recommend staying
vigilant in looking for clues to avoid mistakenly clicking on nefarious content.
Before clicking, make sure content reflects:

 * Email domains owned by trusted sources
 * Links go to places you recognize

What should you do?

If you are concerned that you may have been compromised, please follow the steps
in this security alert checklist. We also recommend reviewing the ScreenConnect
security guide and best practices for further securing your instance, as well as
verifying that links, your account ID, and your domain are accurate.

If you have questions, suspect you received a phishing attempt, or need to
report a security or privacy incident, please visit our ConnectWise Trust
Center. You can report both a non-active security incident, report a security
vulnerability, or call our Partner InfoSec Hotline at 1-888-WISE911.


OCTOBER 4, 2023 WEBP/LIBWEBP ZERO-DAY VULNERABILITIES

*This advisory has been updated to include the impact to ConnectWise PSA.

Security researchers opened two vulnerabilities relating to maliciously formed
WebP images, which could be used to exploit browsers, as well as the libwebp
library that extends to more than just browsers. The libwebp library is used by
many operating systems and popular applications to render .WebP images.

What we know

The vulnerability, first tracked as CVE-2023-4863, was disclosed by Google as a
vulnerability affecting its Chrome browser. As researchers investigated further,
it was discovered the vulnerability sourced back to the open source libwebp
library, which several vendors rely on and have been releasing updates.

In connection with this, CVE-2023-5129 that was registered as a critical CVSS
(Common Vulnerability Scoring System) score of 10, has been rejected or
withdrawn since it is a duplicate of CVE-2023-4863. The entry for the latter has
been expanded to include the impact in the libwebp library.

Our response

Our cross-functional teams immediately started conducting comprehensive
assessments of all our applications and systems to identify any potential areas
of risk. Additionally, we have implemented enhanced monitoring measures to
actively track any changes or suspicious activities related to this
vulnerability.

Remediation

All identified products have started remediation efforts or have already been
performed. In some cases, they are progressing as planned. In other instances
where the vulnerability exists in independent products we use, we are monitoring
and discussing with vendors to see when a fix would be available to apply.

Remediation to date:

 * ConnectWise ScreenConnect™ v23.7.8 has been released, which disables the use
   of libwebp
 * ITBoost™, a ConnectWise solution, has been remediated and has been released
   into production
 * SLI 3.0 and SLI Insights have been remediated and released into production
 * Remediation efforts for ConnectWise PSA™ are ongoing. In the meantime, please
   consider moving to the web client instead of our thick client to reduce the
   risk of exposure to the vulnerability.
 * BrightGauge™, SmileBack™, ConnectWise CPQ™, ConnectWise Automate™, Asio™
   platform, and security services are not directly impacted with this
   vulnerability

While we are actively addressing this issue in our product suite, we recommend
our partners take precautionary measures to enhance their security in their own
environment by ensuring all their applications are up-to-date, regularly check
for updates, and install them promptly.  

If you have additional questions, please contact security@connectwise.com. To
report a security or privacy incident, please visit the ConnectWise Trust
Center. You can report both a non-active security incident, report a security
vulnerability, or call our Partner InfoSec Hotline at 1-888-WISE911.


APRIL 14, 2023 <4:00PM ET> MICROSOFT MESSAGE QUEUING VULNERABILITY

We have been made aware of a vulnerability affecting Windows Operating Systems
running the Microsoft Message Queuing (MSMQ) service, impacting on-premise
ConnectWise PSA partners. PSA cloud partners remain unaffected.

This vulnerability allows adversaries to exploit TCP port 1801 within
ConnectWise PSA and execute remote code without authorization. While no
immediate threat has been detected, we strongly recommend you take the following
actions immediately to mitigate this vulnerability:

 * Follow the steps outlined in Microsoft’s Mitigations
 * Update with the latest Microsoft patches
 * If you are unable to update with the latest Microsoft patches, as a temporary
   mitigation:
 * Disable the external connection for port 1801

If you have additional questions, please contact security@connectwise.com.


DECEMBER 20, 2022 <6:52 PM ET>: BEST PRACTICE REMINDER - DOWNLOAD FROM TRUSTED
SOURCES

Researchers from ReversingLabs have identified malicious Python packages located
on the popular Python package repository “Python Package Index (PyPI)” posing as
a software development kit (SDK) from SentinelOne.  The package mimics the
legitimate SDK that's offered by SentinelOne to its customers but adds backdoor
and data exfiltration features. 

The full article that includes the writeup and IOCs ( Data exfiltration IPs and
package SHA1 hashes) can be found at this link, and the ConnectWise Security
Operations Team has been provided the following information from SentinelOne: 

"SentinelOne is aware of the report from Reversing Labs regarding malicious
packages uploaded to the PyPI (Python Package Index) repository misrepresenting
themselves as SentinelOne SDK. 

A malicious Python package was first uploaded to PyPI on Dec 11, 2022, and as of
Dec 13, 2022, the package had been updated 20 times. The report advises that the
package contains a malicious backdoor with a programmatic delay before
activation. We have confirmed that our customers are safe and have not seen any
evidence of compromised clients due to this incident. 

Packages posting as legitimate software and leveraging the PyPI repository are
becoming more common and are part of a trend toward integrating threats into
software supply chains and development pipelines. 

We recommend only using SDK packages provided through the SentinelOne management
console. 

PyPI has removed the malicious package, and we are working to investigate
further." 

As an industry best practice, ConnectWise recommends partners download content
(SDKs, executables, installation packages, etc.) directly from the vendor to
minimize risk and always verify script content prior to execution.  

 


DECEMBER 13, 2022 <11:21 PM ET>: SENTINELONE/AIKIDO VULNERABILITY-ACTION
REQUIRED

Vulnerability Type: Time-of-check Time-of-use (TOCTOU) Race Condition  

Vulnerability Details 
SafeBreach Labs researcher Or Yair uncovered vulnerabilities in several leading
EDR and AV solutions, including SentinelOne, that allows a non-privileged user
to create NTFS reparse points, which creates a path that “links” to a different
path. The SentinelOne agent uses Windows functionality to get a path of a file
to mitigate. A malicious actor may replace the path with a different path to a
file to which it does not have privileges. This can potentially turn the agent
into a malicious data wiper.  

Products Impacted  
Microsoft Windows with SentinelOne agents running all versions prior to
22.2.4.558 are vulnerable.  

SentinelOne agents are utilized in the following ConnectWise products:
ConnectWise SentinelOne Control, ConnectWise SentinelOne Complete, ConnectWise
MDR with SentinelOne, and ConnectWise MDR Premium with SentinelOne. 

This exploit was also tested against Defender, Defender for Endpoint, TrendMicro
Apex One, Avast Antivirus, and AVG Antivirus and was found to be vulnerable.  

Mitigation 
In order to be protected, you are required to install the latest SentinelOne
policy override in version 22.2 SP1 (22.2.4.558) on your Windows agent
endpoints. ConnectWise SOC teams have already updated all the ConnectWise
SentinelOne EDR and MDR consoles with the 22.2.4.558 agent. 

After the updates have been deployed, please verify in the SentinelOne console
if your machine has a pending reboot that needs to be actioned in case this is
required to complete the installation.  

If you have any questions about the updating process, please contact our
security support teams at securitypartnersupport@connectwise.com.   


NOVEMBER 29, 2022 <4:00 PM ET>: REMAINING VIGILANT AGAINST EMAIL PHISHING
ATTEMPTS

We are aware of a phishing campaign that mimics ConnectWise Control New Login
Alert emails and has the potential to lead to unauthorized access to legitimate
Control instances. We know email phishing attacks continue to get more
sophisticated, mirroring legitimate email and web content.

A sample of this phishing email is shown in the screenshot below and contains a
“click here” link to a malicious site. ConnectWise has issued take-down requests
for the malicious site and domains.



If you are concerned that you may have been compromised, please follow the steps
in this security alert checklist. We also recommend reviewing the Control
security guide and best practices for further securing your instance, as well as
verifying that links, your account ID, and your domain are accurate.

Of note, Control does send legitimate New Login Alerts via email as shown in
this screenshot.  The legitimate “click here” link references the aforementioned
security alert checklist that exists as a knowledge base article on our site.



This is a more sophisticated attempt – some of the standard phishing attack
indicators aren’t there, like misplaced graphics, or spelling inconsistencies.
We encourage our partners to stay vigilant in looking for clues to avoid
mistakenly clicking on nefarious content. Before clicking, make sure content
reflects:

 * Email domains owned by trusted sources
 * Links that go to places you recognize

If you have questions, suspect you received a phishing attempt, or need to
report a security or privacy incident, please visit our ConnectWise Trust
Center. You can report both a non-active security incident, report a security
vulnerability, or call our Partner InfoSec Hotline at 1-888-WISE911.


MAY 5, 2022 <11:00 AM ET>: EMAIL SECURITY BEST PRACTICES 

We want to provide reminders to our partners about email security best
practices.  

Phishing remains a significant attack vector fronting attack chains in some very
high-profile security incidents.  As such, it is imperative that organizations
implement email security controls to prevent impersonation/spoofing of their
users and domains.  SPF, DKIM, and DMARC provide a layer of protection against
this by working in tandem to authenticate email and helping to ensure that the
sender REALLY is who they say they are.   

SPF, DKIM, and DMARC Defined   

 * SPF (Sender Policy Framework) is an email validation protocol designed to
   detect and block email spoofing. It allows mail exchangers to verify that
   incoming mail from a specific domain comes from an IP Address authorized by
   that domain’s administrators.  
 * DKIM (DomainKeys Identified Mail) utilizes cryptographic signatures by which
   mail service providers can verify the authenticity of the sender.  
 * DMARC (Domain-based Message Authentication, Reporting & Conformance) aligns
   the SPF and DKIM mechanisms and allows organizations to apply policies
   regarding unauthorized use of email domains. 

For more information and details on how to setup/configure SPF/DKIM/DMARC, there
are several good resources available including the following:   

SPF: https://www.proofpoint.com/us/threat-reference/spf 

DKIM: https://www.proofpoint.com/us/threat-reference/dkim 

DMARC: https://www.proofpoint.com/us/threat-reference/dmarc 

Security is a top priority at ConnectWise. Our primary goal is to provide
robust, secure products and services to our partners. We also acknowledge that
no technology is perfect, and ConnectWise believes that working with skilled
security researchers and partners across the globe is crucial in identifying
weaknesses in any technology. If you believe you've found a security issue in
our product or service, we encourage you to notify us via our Vulnerability
Disclosure Program. We welcome working with you to resolve the issue promptly.  

We are proud to be part of a community that remains equally committed to secure
practices. 


JANUARY 31, 2022 <8:00 PM ET>: CONNECTWISE VIRTUAL COMMUNITY UPDATE

We apologize to our partners for the disruption in service last week pertaining
to our virtual community. It is now online, and our product and other teams look
forward to engaging with you.

Like many ConnectWise experiences (e.g. our University) our virtual community
platform leverages SSO to authenticate users and ensure only authorized partners
engage in our community. Our SSO mechanism did its job—only allowing verified
ConnectWise partners to register, accept the terms and conditions and use the
virtual community platform. There was no malicious attack on our SSO
capabilities.

Last week, a valued partner (via our VDP and respected admins of the MSPGeek
community) raised concern about information our virtual community search was
displaying to registered community member partners. Directory search was working
as intended in most cases, but a configuration issue was allowing non-registered
partners to be returned in a search. This information included "first name",
"last name", "company name" (and in some cases, "business title"). Although this
information can easily be obtained via other platforms (like LinkedIn), it
raised understandable partner concern.  Only 15 registered partner members
conducted searches since the community launch, and while we were unable to
validate the results of their searches due to a limitation in our vendor’s API,
we do know that only 18 non-registered partners "profiles" were viewed by
registered partner members as a result of those searches.

We remediated this issue within hours but took the site down pending a full
review in accordance with our InfoSec policy. No malicious activity was
discovered, no data was lost, and this triggered no data privacy actions in the
jurisdictions involved.

Although a common community feature, partners also expressed concern that a
registered partner community member could conduct a search by "company name". We
understand it is important for partner employees (registered users) to determine
how much or how little information is shared with others in the virtual
community. Here’s what we did:

 * We reconfigured the virtual community to—after authentication—consume only
   basic information about registered users of the virtual community who accept
   the terms of service.
 * Default settings now limit directory search fields to first name and last
   name.
 * Member directory is “on” for registered partner member viewing to help
   deliver the experience TSPs expect when joining a virtual community. However,
   we have set default privacy settings for all registered members such that
   only their first name, last name (and profile photo where uploaded) will
   display when being searched for by members who aren’t their approved
   contacts.
 * Registered members may proactively change the privacy settings associated
   with their user profile to control the level of information that is shared
   with approved contacts or other members. Partners can find more information
   about privacy settings in the Virtual Community FAQs.

As a courtesy, we are notifying the 18 individuals mentioned above and are
reaching out to the 15 partners who conducted searches to gain their assurance
this information will not be used beyond community networking.

Finally, we know it is important to you to hear what we learned from this. Our
beta testing (both internal and with partners) in the 30 days prior did not
expose this configuration issue. This taught us about extra measures we can and
will take in the future; and we have immediately implemented additional
multi-layered testing and QC mechanisms to our processes.  

Transparency on all sides benefits our community. We want to thank the partner
who reported this, and the partners who collaborated with us on this issue. If
you have additional questions about this matter, please contact
security@connectwise.com.

Browse our Advisories Archive >>
Ready to talk?

Contact Us

Chat Now

800.671.6898
Partner Support
Solutions
 * Asio™ platform
 * Cybersecurity and Data Protection
 * Unified Monitoring and Management
 * Business Management
 * Solution Marketplace

For Partners
 * ConnectWise University™ Login
 * ConnectWise Home Login
 * ConnectWise Virtual Community™
 * Getting Help
 * Documentation
 * Partner Services
 * Partner Communications
 * Partner Referral

Resources
 * Resource Center
 * Blog
 * Events
 * Webinars
 * Podcasts
 * The IT Nation
 * Online Community

Company
 * Mission & Vision
 * History
 * Awards
 * Press Room
 * Careers
 * Distributors
 * Contact Us
 * Careers


Stay up to date
CountryAfghanistanAlbaniaAlgeriaAland IslandsAmerican
SamoaAnguillaAndorraAngolaAntilles - NetherlandsAntigua and
BarbudaAntarcticaArgentinaArmeniaAustraliaAustriaArubaAzerbaijanBosnia and
HerzegovinaBarbadosBangladeshBelgiumBurkina
FasoBulgariaBahrainBurundiBeninBermudaBrunei
DarussalamBoliviaBrazilBahamasBhutanBouvet
IslandBotswanaBelarusBelizeCambodiaCameroonCanadaCape VerdeCentral African
RepublicChadChileChinaChristmas IslandCocos IslandsColombiaCongoIvory CoastCook
IslandsCosta RicaCroatiaCyprusCzech RepublicDemocratic Republic of the
CongoDjiboutiDenmarkDominicaDominican RepublicEcuadorEgyptEl SalvadorEast
TimorEstoniaEquatorial GuineaEritreaEthiopiaFinlandFijiFalkland IslandsFederated
States of MicronesiaFaroe IslandsFranceFrench GuianaFrench
PolynesiaGabonGambiaGermanyGhanaGibraltarGreat
BritainGrenadaGeorgiaGreeceGreenlandGuineaGuadeloupeS. Georgia and S. Sandwich
IslandsGuatemalaGuamGuinea-BissauGuyanaHong KongHeard Island and McDonald
IslandsHondurasHaitiHungaryIndonesiaIrelandIsraelIndiaBritish Indian Ocean
TerritoryIraqItalyJamaicaJordanJapanKenyaKyrgyzstanKiribatiComorosSaint Kitts
and NevisKorea SouthKuwaitCayman IslandsKazakhstanLaosLebanonSaint
LuciaLiechtensteinSri
LankaLiberiaLesothoLithuaniaLuxembourgLatviaLibyaMacedoniaMacaoMadagascarMalaysiaMaliMalawiMauritaniaMarshall
IslandsMartiniqueMauritiusMayotteMaltaMexicoMoroccoMonacoMoldovaMongoliaMyanmarNorthern
Mariana IslandsMontserratMaldivesMozambiqueNamibiaNew CaledoniaNigerNorfolk
IslandNigeriaNicaraguaNetherlandsNorwayNepalNauruNiueNew
ZealandOmanPanamaPeruPapua New GuineaPhilippinesPakistanPolandSaint Pierre and
MiquelonSerbia and MontenegroPitcairnPuerto RicoPalestinian
TerritoryPortugalPalauParaguayQatarReunionRomaniaRussian FederationRwandaSaudi
ArabiaSamoaSaint HelenaSaint Vincent and the GrenadinesSan MarinoSao Tome and
PrincipeSenegalSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon
IslandsSomaliaSouth AfricaSpainSudanSurinameSvalbard and Jan
MayenSwedenSwitzerlandSwazilandTaiwanTanzaniaTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad
and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos
IslandsTuvaluUkraineUgandaUnited Arab EmiratesUnited KingdomUnited StatesUnited
States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican City
StateVenezuelaVirgin IslandsVirgin IslandsViet NamWallis and FutunaWestern
SaharaYemenZambiaZimbabwe
Submit













©2024 ConnectWise, LLC. All rights reserved.
Terms Privacy Policy Trust

We use cookies to enhance site navigation, analyze site usage and assist in our
marketing efforts. You can accept, reject or customize your preferences by
clicking the cookie settings button. Our privacy policy provides more
information and explains how to amend your cookie settingsPrivacy Policy
Reject All Cookies Accept All Cookies
Customize Choices




PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * PERFORMANCE COOKIES


 * TARGETING COOKIES


 * FUNCTIONAL COOKIES

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

View Vendor Details‎

PERFORMANCE COOKIES

Performance Cookies


These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

View Vendor Details‎

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

View Vendor Details‎

FUNCTIONAL COOKIES

Functional Cookies


These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

View Vendor Details‎
Back Button


VENDORS LIST

Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Clear
checkbox label label
Apply Cancel
Confirm My Choices
Reject All Allow All

www.connectwise.com Open in urlscan Pro 2606:4700:4400::6812:2188 Public Scan

Form analysis 2 forms found in the DOM

Text Content

www.connectwise.com Open in urlscan Pro
2606:4700:4400::6812:2188 Public Scan

Form analysis
2 forms found in the DOM