digital.gov Open in urlscan Pro
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An official website of the United States government

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Guidance on building better digital services in government

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GUIDANCE ON BUILDING BETTER DIGITAL SERVICES IN GOVERNMENT.


POPULAR GUIDES AND RESOURCES

 * Checklist of Requirements for Federal Websites and Digital Services —Links to
   relevant laws, policies, and regulations for federal agencies.

 * Customer Experience Toolkit —This Toolkit is intended to help government
   agencies improve how we deliver services and information to the public.

 * Eight Principles of Mobile-Friendliness —Following these principles will help
   you make your site more usable and user-friendly.

 * Guide to Robotic Process Automation —Configure bots to execute repetitive
   tasks to save users from performing mundane tasks repeatedly for the same
   process.

 * Required Web Content and Links —If you manage a public website in the federal
   government’s executive branch, various policies require you to have certain
   content—or …

 * USWDS Maturity Model —How to adopt the design system incrementally and design
   and build better digital experiences.

See all guides and resources


NEWS AND EVENTS

Innovative work, news, and ideas from people and teams in government

Write for us


DIGITAL GOVERNANCE AT GSA

A peek into GSA’s internal processes for managing their websites and improving
digital experience.
Posts by Rachel Flagg

Feb 23, 2023
USWDS


USWDS MONTHLY CALL - FEBRUARY 2023

Join us as we take a deep dive into USWDS design tokens. We’ll cover: what they
are, how they’re used, and how you can adapt them to your branding needs.
Calendar Event
Feb 16, 2023


WORKING WITH THE PUBLIC TO IMPROVE DIGITAL FORMS: A GSA CASE STUDY

GSA’s Office of Evaluation Sciences shares how five offices worked with the
public to improve digital forms.

Hosted by Digital.gov and the Web Analytics Community of Practice and Web
Managers Community of Practice

Register
Mar 02 Register


STRENGTHENING INFORMATION ACCESSIBILITY FOR CONSUMERS WITH LIMITED ENGLISH
PROFICIENCY

We listened to feedback from people who use our materials in various languages
to make sure people could find the information they need most, in the language
they prefer. Now we’re relaunching our pages in multiple languages. — via CFPB



Feb 14, 2023


WE ASKED OUR DESIGN TEAM: WHAT DID YOU LEARN IN 2022, AND WHAT ARE YOU LOOKING
FORWARD TO IN 2023?

The beginning of the year is a good time to hunker down, reflect on the past,
and envision the future. We brought some of that reflection into a design
chapter meeting, where we asked the team: “What did you learn in 2022? What are
you looking forward to in 2023?” Here’s what some of our team members had to
say. — via 18F



Feb 13, 2023

USER EXPERIENCE AND WEB MANAGERS


INCREASING PUBLIC PARTICIPATION IN USER RESEARCH

Join GSA’s 10x team as they share their report on creative incentives and tools
for increased public participation in user research.
Calendar Event
Feb 07, 2023


COLLABORATE WITH THE TTS PUBLIC BENEFITS STUDIO

The Benefits Studio is seeking feedback and collaboration as it explores texting
as a tool to improve the public experience of benefits programs.
Posts by Amy Ashida Posts by Emily Herrick Posts by Alex Pandel

Feb 07, 2023


#GOVLOVE 2023

We’re spreading the #GovLove with Performance.gov the week of February 13th to
celebrate public servants like you! Prepare your hearts to be warmed. — via
Performance.gov



Feb 06, 2023


HOW TO MANAGE A FEDERAL WEBSITE

Managing government websites is a targeted exercise. Here are 5 steps to help
you build and maintain a successful one.
Posts by Frances Carden

Feb 02, 2023


9 WEB RESOLUTIONS TO JUMP-START 2023

Nine areas to focus on in the coming year to take your digital sites and
services to the next level.
Posts by Tori Garten

Jan 31, 2023


BRINGING DESIGN IN-HOUSE

What is design, who are designers, and how can they help your agency? Learn how
to build a design team that can help your agency solve “wicked problems” and be
more innovative.
Posts by Ana Monroe

Jan 27, 2023
See all News

Have a case study to share? Did your team recently launch something?
Learn how you can contribute

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the best digital news in government and across our field.


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