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We Value Your Privacy

Frontline Group may collect personally identifiable information, such as your
name. If you purchase Frontline Group products and services, we collect billing
and credit card information. This information is used to complete the purchase
transaction. We may gather additional personal or non-personal information in
the future.

This website or its third-party tools also process personal data. You can opt
out of the sale of your personal information by clicking on the "Do Not Sell or
Share My Personal Information" link.

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We use third-party cookies that help us analyze how you use this website, and
store your preferences. However, you can opt out of these cookies by checking
"Do Not Sell or Share My Personal Information" and clicking the "Save My
Preferences" button. Once you opt-out, you can opt-in again at any time by
unchecking "Do Not Sell or Share My Personal Information" and clicking the "Save
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BETTER CUSTOMER EXPERIENCES
MADE EASY.

Elevate your customer support with Frontline Group’s industry-leading customer
experience solutions and agents.


See Solutions

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I WANT TO:



OUTSOURCE MY CONTACT CENTER AGENTS



Elevated customer support with Frontline Call Center’s outsourced call center
agents.


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IMPROVE THE EFFICIENCY OF MY CONTACT CENTER



Cloud-based software implementations, technical support, and on-demand
professional services.


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MANAGE MY CONTACT CENTER PLATFORM & SOFTWARE



Unlock the full potential of your contact center with our flexible Customer Care
Packages.


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INCREASE MY AGENTS EFFICIENCY AND CALL RESOLUTION



Elevate interactions, empower agents, and redefine efficiency with Frontline
Connect.


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Frontline Call Center


OUTSOURCED CALL CENTER AGENTS

Elevate your customer support with Frontline Call Center’s outsourced call
center agents. From healthcare to retail, we offer customized solutions,
dedicated or blended agents, and top-notch technology for a industry leading
customer experience.


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Frontline Services


ELEVATE YOUR CONTACT CENTER EFFICIENCY

Elevate your contact center’s efficiency and enhance customer experiences with
services ranging from cloud-based software implementations to professional
services and custom application development.


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Managed Services


MANAGE YOUR CONTACT CENTER WITH FLEXIBLE CUSTOMER CARE PACKAGES

Unlock the full potential of your NICE CXone platform with our Customer Care
Packages, offering flexible options to match your needs, including Multichannel
Platform support, guaranteed response/resolution, and designated account
managers, with packages ranging from Plus to Premier and Enterprise, and
professional services available on-demand at competitive rates to ensure your
platform’s success.


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Frontline Connect


ENHANCED WORKFLOWS FOR IMPROVED CUSTOMER EXPERIENCES

Unlock unparalleled efficiency in your contact center by minimizing handle
times, while simultaneously empowering your agents with instant expertise,
resulting in consistently superior customer experiences.


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HERE'S WHAT OUR CUSTOMERS HAVE TO SAY:




“At Conga we pride ourselves on creating a 5-star support experience…we’ve
valued and appreciated the strong partnership with Frontline Group and the role
they’ve played in helping ensure satisfaction of Conga customers.”

Customer Support Manager
Conga



“We have always been given high praise for our customer support and Frontline
plays a significant role in this recognition. For over 10 years, Frontline has
partnered with us to provide our customers with a highly responsive support
experience 24/7/365.”

Daniel Hurtubise, Chief Product Officer
Thru



“We began our partnership with Frontline Group in 2008. They have provided us
with outstanding customer service ever since. It was one of the best business
decisions that we have ever made.”

Ron Thompson, President
American Fitness


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LET'S FIND A SOLUTION THAT WORKS FOR YOU

Every business is different, that’s why all of our solutions are custom built
for you. Let’s chat and see how we can help improve your contact center.


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 * Frontline Group
   1901 Cornwall Ave #1208
   Bellingham, WA 98225
   United States

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