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Submitted URL: https://res-marriott.com/T/v720000017b5a3cb7c9a80c95434b5c4360/6cb292be96694bc70000021ef3a0bcc2/6cb292be-9669-4bc7-ac5e-6...
Effective URL: https://clean.marriott.com/
Submission: On August 19 via api from US
Effective URL: https://clean.marriott.com/
Submission: On August 19 via api from US
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<a href="#" class="link open-modal terms-open" title="Opens modal">Terms & Conditions</a>
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Stay Tours & Activities Deals & Packages Our Brands About Marriott Bonvoy
TRAVEL WITH CONFIDENCE DURING COVID-19
We are closely monitoring the Centers for Disease Control and Prevention and
World Health Organization's statements regarding the novel coronavirus
(COVID-19) cases and following guidelines from these agencies and the local
health departments.
The wellbeing of our guests and associates is of paramount importance (updated
August 6, 2021).
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Terms & Conditions
COMMITMENT TO CLEAN
AS WE WELCOME YOU BACK TO OUR HOTELS AROUND THE WORLD, WE ARE COMMITTED TO
PROVIDING YOU WITH A SAFE ENVIRONMENT THAT ALIGNS WITH EXPERT PROTOCOLS FOR
WORKING TO DEFEAT COVID-19. CONSISTING OF IN-HOUSE AND OUTSIDE EXPERTS IN FOOD
AND WATER SAFETY, HYGIENE AND INFECTION PREVENTION, AND HOTEL OPERATIONS, OUR
MARRIOTT CLEANLINESS COUNCIL IS REDEFINING OUR CLEANING AND SAFETY STANDARDS. WE
WILL ACTIVELY MONITOR AND EVOLVE OUR SOLUTIONS TO ENSURE A CONTINUED FOCUS ON
THE HEALTH AND SAFETY OF OUR GUESTS AND ASSOCIATES.
WHEN GUESTS CHECK INTO MARRIOTT'S HOTELS OVER THE NEXT FEW MONTHS, THEY WILL
NOTICE A NUMBER OF ADDITIONS TO THE COMPANY'S REGIMEN DESIGNED TO SET AN EVEN
HIGHER STANDARD OF CLEANLINESS FOR THE HOTELS. SPECIFIC AREA OF FOCUS INCLUDE:
FACE COVERINGS
Providing a safer environment for our guests and associates is a top priority.
For the U.S. - fully vaccinated guests are no longer required to wear face
coverings or social distance in indoor or outdoor areas of the hotel, unless
required by local law. We ask that unvaccinated guests and associates continue
to wear face coverings and practice social distancing when they are in public
spaces inside the hotel. All Associates working in substantial or high
transmission areas as defined by the CDC are required to wear face coverings
when indoors.
For Canada, face coverings are optional for guests and Associates in
jurisdictions where face coverings are not required to be worn indoors. Hotels
should follow their provincial guidance, unless their local municipal/regional
guidance is more stringent.
For Caribbean and Latin America, face coverings are required for guests and
associates in all indoor public areas.
SURFACE AREAS AND PUBLIC SPACES
In public spaces, the company has added to its already rigorous cleaning
protocols, requiring that surfaces are treated with hospital-grade disinfectants
and that this cleaning is done with increased frequency. In guest rooms,
Marriott has added to its detailed cleaning practices, requiring all surfaces to
be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will
be available upon guest request at the front desk.
These new enhanced cleaning technologies including electrostatic sprayers to
sanitize surfaces throughout the hotel. We are using air purifying systems that
are effective against viruses in the air and on surfaces. Learn more about our
partnership with Ecolab and their products.
GUEST CONTACT
To help alleviate the risk of COVID-19 transmission through person-to-person
contact, Marriott will be using signage in its lobbies to remind guests to
maintain social distancing protocols and will remove or re-arrange furniture to
allow more space for distancing. The company is planning to add partitions at
front desks to provide an extra level of precaution for its guests and
associates and is working with supply chain partners to make masks and gloves
available to associates. You'll see more hand sanitizing stations around
Marriott's hotels - near the entrances and front desks, elevator banks and
fitness and meeting spaces.
FOOD SAFETY
At Marriott, food handlers and supervisors are trained on safe food preparation
and service practices. The company's food and beverage operations are required
to conduct self-inspection using its food safety standards as guidelines, and
compliance is validated by independent audits. Marriott is also enhancing
sanitation guidelines and training videos for associates that include hygiene
and disinfecting practices. In addition, the company is modifying its
operational practices for in-room dining and designing new approaches to
buffets.
Contactless Services Best Rate Guarantee Flexible Cancellation For Our Members
In Our Community
LESS CONTACT. MORE CONVENIENCE.
These are unprecedented times, so we’re going to unprecedented lengths to
welcome you safely. From check-in to check out, we’ve reimagined your stay with
us to reduce contact and increase your comfort. These services are made easy
through the Marriott Mobile App.
Download the app now:
MOBILE CHECK-IN
Exclusively for Marriott Bonvoy members. Precheck-in through the app for an
expedited arrival. You’ll get a notification when your room is ready. Then
quickly stop at the front desk to pick-up your keys and swipe your credit card.
Not a member? Join at no charge.
WEB CHECK-IN
This perk is for members and nonmembers. With Web Check-in, you’ll get a room
ready notification delivered via sms or email. Then just stop at the desk to
pick-up your keys and swipe your credit card.
MOBILE KEY
Exclusively for Marriott Bonvoy members. The app can act as your room key,
allowing you to go straight to your room without stopping at the desk.
(Available at an increasing number of hotels.)
Not a member? Join at no charge.
OTHER CONTACT LITE SERVICES
As a Marriott Bonvoy member, you can use the app to order dinner to your room,
LIVE chat with associates, and get amenities brought to your door.
Not a member? Join at no charge.
BEST RATE GUARANTEE
There are few guarantees in life.
But our Best Rate Guarantee is one of the best. It assures that you'll always
get the best rate available when you book directly with Marriott®.
HERE'S HOW IT WORKS:
1.
Make a reservation using any official Marriott reservation channel
(Marriott.com, Marriott Bonvoy App, Customer Engagements Centers, or directly
with a hotel).
2.
If you find a lower rate for the same hotel, same room type, and same
reservation dates on a non-Marriott website or non-Marriott Bonvoy app
("Comparison Rate") you may submit a Best Rate claim.
3.
If we approve your claim, we'll match the Comparison rate AND give you your
choice of either an extra 25% discount on the room (20% discount on Design
Hotels) OR give you 5,000 Marriott Bonvoy Points.
Learn More
FLEXIBLE CANCELLATION
In response to changing marketplace conditions, Marriott International is
committed to ensuring that our customers experience flexibility during these
challenging times.
FOR ALL MARRIOTT INTERNATIONAL HOTELS WORLDWIDE, WE ARE EXTENDING OUR FLEXIBLE
RESERVATION POLICIES AS FOLLOWS:
* In general, for guests with existing reservations made before July 6, 2020,
for any future arrival date, the policies that were in place at the time of
reservation, or as previously communicated, will continue to be honored.
* For guests with reservations made on or after July 6, 2020, for arrival dates
through August 31, 2021, we will allow the reservation to be changed or
cancelled at no charge up to 24 hours before the scheduled arrival date.
Reservations with pre-paid rates and other limited exclusions* will be
subject to the rate offer rules communicated at the time of reservation.
Please note that changes to the reservation will be subject to availability
and any rate differences.
* For guests making new reservations for arrival dates on or after September 1,
2021, individual hotel cancellation policies in place at the time of
reservation will apply.
Please note that this policy does not apply to travel associated with a Group
booking. For guests with Group reservations (e.g., for meetings, events or
conferences), please review the booking rate rules and contact the group
organizer for more information.
Guests who booked via online travel agents or other third-party travel
professionals are advised to contact their booking provider directly for
further information.
*Important Information:
* Some exclusions may apply. May exclude certain resort and luxury hotels,
special event restrictions, peak dates and high demand destinations. Please
refer to the property's Rate Details for applicable terms or exceptions, if
any, when booking or changing reservations.
* Individual (transient) guestroom reservation refunds of any kind (e.g., cash
or credit voucher) may take up to 90 days from the date of cancellation to be
processed. The form and timing of refund may be subject to applicable laws
where each hotel is located.
* Design Hotels and Homes & Villas by Marriott International (HVMI) are
excluded from this policy. HVMI-specific cancellation guidance is available
here .
* Marriott Vacations Worldwide (e.g., Marriott, Sheraton and Westin Vacation
Ownership resorts) non-owner reservations are subject to the cancellation
policies and rate offer rules communicated at the time of reservation. For
owner occupancy reservations, please visit https://hub.vacationclub.com .
* For group organizer questions on terms or conditions of group contracts,
please contact the hotel.
FOR OUR MEMBERS
Travel is a way of life for our Marriott Bonvoy members. It is the way we
connect, get inspired and evolve our business every day. While it is the right
thing to do, it's been hard not to be able to travel. We know that when you get
back in the air and on the road, your points and status will be important to
you.
FOR 2020 ELITE STATUS EARNERS: TO HELP YOU GET TO THE NEXT ELITE LEVEL FASTER,
WE WILL DEPOSIT 50% OF THE REQUIRED ELITE NIGHT CREDITS FOR YOUR 2020 ELITE
STATUS INTO YOUR ACCOUNT BY FEBRUARY 5, 2021. WE HAVE ALSO REDUCED THE REQUIRED
SPEND FOR AMBASSADOR ELITE TO $14K ANNUAL QUALIFYING SPEND IN 2021 ONLY. IN
2022, THE SPEND REQUIREMENT WILL RETURN TO $20K ANNUALLY.
STATUS EXTENSION
We want you to be able to enjoy the status that you earned in 2019. With that in
mind, the status you earned in 2019 will be extended to February 1, 2022.
POINTS EXPIRATION
To provide you ample time to redeem points, the expiration of points will be
paused until March 31, 2022. At that time, your points will only expire if your
account has been inactive for at least 24 months.
SUITE NIGHT AWARDS (SNAS)
We have extended the expiration of suite night awards by one year from December
31, 2020 to December 31, 2021.
FREE NIGHT AWARDS (FNA)
Members who had a Free Night Award (FNA) that had an original expiration date in
2020, or which will expire before January 2, 2022, as part of their Cobrand
Credit Card Benefit, Annual Choice Benefit, promotions or travel package will
now be able to redeem it through January 3, 2022. Free Night Awards with an
original expiration date prior to 2020 will not be eligible for the additional
extension.
FAQs
IN OUR COMMUNITY
Throughout the world, our properties and associates have been stepping up to the
challenge of hosting caregivers or providing safe environments for our guests.
In other instances, our properties have been donating cooked and pre-packaged
meals and critically important supplies, including cleaning products, masks,
gloves, anti-microbial wipes, sanitizers and shower caps for medical and other
frontline workers.
AS WE ALL WATCH THE NEWS UNFOLD ABOUT THIS UNPRECEDENTED EVENT, IT'S CLEAR THAT
THERE IS A NEED TO ASSIST AND BOLSTER HEALTHCARE WORKERS AND COMMUNITY
CAREGIVERS WHO ARE ON THE FRONTLINES WORKING TO CONTAIN THIS DISEASE. TO THAT
END, WE HAVE ESTABLISHED THE FOLLOWING PROGRAMS TO AID IN THE URGENT FIGHT
AGAINST THE PANDEMIC:
ROOMS FOR RESPONDERS
With support from our credit card partners, American Express and JPMorgan Chase,
we are committed to providing $10 million worth of hotel stays for healthcare
professionals leading the fight against COVID-19 in the United States. We are
partnering with the American College of Emergency Physicians, the Emergency
Nurses Association, and the American Hospital Association to match front line
doctors and nurses with free accommodations in some of the areas most impacted,
including New York City, Newark (NJ), Baltimore, Washington DC, Detroit,
Chicago, New Orleans, Las Vegas, and Los Angeles.
COMMUNITY CAREGIVER PROGRAM
This initiative, available in the United States, Canada, the Caribbean and Latin
America, provides significantly discounted rates for first responders and
healthcare professionals who want to book rooms at hotels in close proximity to
the hospitals where they're working. The rate is available on Marriott.com at
nearly 2,500 hotels.
DONATE YOUR POINTS
Through Marriott Bonvoy's Giving Platform, you can donate your Marriott Bonvoy
points to relief organizations that are active in COVID-19 responses around the
world and that Marriott is also supporting, including the American Red Cross,
International Federation of Red Cross and Red Crescent Societies, UNICEF and
World Central Kitchen.
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