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Home » Support » Product Support


HERE FOR YOU

insightsoftware support & services


OUR WORLDWIDE TEAM OF PRODUCT SPECIALISTS IS HERE FOR YOU

We create a smooth start with rapid deployment and quick time to value, and help
you maintain endurance with troubleshooting, report creation, and continuous
education.

AGILITY PIM

(Product) Software Support Community

Create a Support Community Account

ANGLES ENTERPRISE FOR ORACLE

(Product) Software Support Community

Create a Support Community Account

ANGLES ENTERPRISE FOR SAP

(Product) Software Support Community

Create a Support Community Account

ATLAS

1.800.849.7500
atlassupport@insightsoftware.com

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

APAC Hours:
9:00 – 17:00 (AEST)


Customer Support Community
Training Options

BIZNET

biznetsupport@insightsoftware.com

Americas Hours:
7:00 – 19:00 (EDT/EST)

Customer Support Community
Training Options

BIZVIEW

bizviewsupport@insightsoftware.com

Hours:
08:00-16:30 (CET)

Customer Support Community
Training Options

CALUMO

calumosupport@insightsoftware.com

APAC Hours:
9:00 – 17:00 (AEST)

Customer Support Community

CERTENT

CERTENT EQUITY MANAGEMENT

certentemsupport@insightsoftware.com

Toll-Free North America: +1 800-921-3274
International: +1 925-587-4010

Americas Hours:
9:00 – 21:00 (EDT/EST)

Customer Support Community
Equity Management Login

CERTENT DISCLOSURE MANAGEMENT

certentdmsupport@insightsoftware.com

Phone: +1 800-854-8821
International: +1 720-249-2181

Americas Hours:
9:00 – 21:00 (EDT/EST)

Customer Support Community
Disclosure Management Login

CERTENT DISCLOSURENET

dnetsupport@insightsoftware.com

Americas Hours:
9:00 – 21:00 (EDT/EST)

Customer Support Community
DisclosureNet Login

CERTENT CDM

certentcdmsupport@insightsoftware.com

Americas: +1 888-301-4117
International: +1 925-401-7886

Americas Hours:
9:00 – 21:00 (EDT/EST)

EMEA Hours:
9:00 – 17:00 (CET)

Customer Support Community

CLAUSION

+35810 337 7400
clausionsupport@insightsoftware.com
help.insightsoftware.com

EMEA Hours:
8:00—17:00 (EET)

CXO SOFTWARE

cxosupport@insightsoftware.com

Americas Hours:
8:00 – 17:00 (EDT/EST)

EMEA Hours:
8:00 – 17:00 (GMT/BST)

Customer Support Community
Training Options

DUNDAS

dundas-support@insightsoftware.com

Americas Hours:
7:00 – 18:00 (EDT/EST)

Customer Support Community
Training Options

FASTPOST

Hours: 9:00 – 17:00 (CET)
help.insightsoftware.com

HUBBLE

1.855.467.4448
+44 (0) 845 467 4448 
hubblesupport@insightsoftware.com

Support is regionally Monday to Friday (Excluding regional National Holidays)

Americas Hours:
8:00 – 17:00 (EDT/EST)

EMEA Hours:
8:00 – 17:00 (GMT/BST)

APAC Hours:
8:00 – 17:00 (AEST/AEDT)

Customer Support Community
Training Options

IDL

IDL KONSIS, IDL FORECAST, IDL DESIGNER, IDL PUBLISHER

Mon. – Fri., 08:00 am – 05:00 pm (Exception: public holidays)
Solution: Phone +49 4102 4785-10
Technical: Phone +49 4102 4785-11
Email: idlsupport@insightsoftware.com

JET

JET REPORT, JET ANALYTICS, JET BUDGETS, JET HUB

jetsupport@insightsoftware.com

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

Download Jet
Customer Support Community
Legacy Jet Customer Support Community
Jet AEP Information
Jet License Information
Training Options

KALIDO

(Product) Software Support Community

Create a Support Community Account

LOGI ANALYTICS (IZENDA/EXAGO)

Logi, Izenda
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: logisupport@insightsoftware.com
Online Support Link

Exago
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: exagosupport@insightsoftware.com
Online Support Link

LONGVIEW

ANALYTICS, CLOSE, PLAN, TAX AND TRANSFER PRICING

Toll-Free North America: 1-888-424-2551

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

Support:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing

Customer Support Communities:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing

Training Options

PROCESS RUNNER

(Product) Software Support Community

Create a Support Community Account

PROCESS RUNNER GLSU

(Product) Software Support Community

Create a Support Community Account

SAGE

LIBERTY REPORTS & SAGE OFFICE CONNECTOR

Americas Hours:
8:00 – 20:00 (EDT/EST)

Sage Office Connector Support:
Email: support.sageoc@insightsoftware.com
Phone: 1.866.991.3361

For all other products:
Email: e1support@insightsoftware.com
Phone: 1.360.567.3752

Customer Support Community
Training Options

SIMBA

(Product) Software Support Community

Create a Support Community Account

SOURCECONNECT

(Product) Software Support Community

Create a Support Community Account

SPREADSHEET SERVER

Budget Accelerator

1.800.849.7500
globalsupport@insightsoftware.com

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

APAC Hours:
9:00 – 17:00 (AEST)


Getting Started (Download)
Customer Support Community
Training Options

TIDEMARK

Toll-Free North America: 1-888-424-2551

Support:
tidemarksupport@insightsoftware.com

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

Customer Support Community
Training Options

VIAREPORT

Support Phone: +33 1 78 09 88 88
Support Email: vr-support@insightsoftware.com

Support Hours and Timezone(s):

EMEA Hours
9am – 7pm CEST Monday – Thursday
9am – 6pm CEST Friday

Customer Support Community

WANDS

REPORTS WAND, JOURNAL WAND, GL, WAND, PLANNING WAND, BUDGET WAND

e4asupport@insightsoftware.com

Americas Hours:
8:30 – 17:00 (EDT/EST)

EMEA Hours:
8:30 – 17:00 (GMT/BST)

Customer Support Community


ADDITIONAL SUPPORT OPTIONS


CONSULTING SERVICES

Get more out of your insightsoftware solutions with our consulting services.

Learn More


EDUCATION SERVICES

Deepen your knowledge of your insightsoftware solutions with our education and
training services.

Learn More


NOTICE


MAGNITUDE SIMBA REDSHIFT AND ATHENA DRIVER VULNERABILITY

Please click here for information on the Magnitude Simba Redshift and Athena
Driver Vulnerability.


UPDATE ON SPRING4SHELL VULNERABILITY 

Please click here for information on the Spring4Shell vulnerability


PRODUCTS

 * Angles Professional
 * Atlas
 * Bizview
 * Calumo
 * Certent
 * Clausion
 * Cubeware
 * CXO Software
 * Dundas BI
 * Hubble
 * IDL
 * Jet (Jet Global)
 * Legerity Financials
 * Logi Analytics
 * Longview
 * Magnitude
 * Mekko Graphics
 * Power ON
 * Spreadsheet Server
 * Tidemark
 * Viareport
 * Wands


SOLUTIONS

 * Financial Reporting
 * Business Intelligence
 * Budgeting & Planning
 * Consolidation and Close
 * Dashboards
 * Data Migration
 * Data Warehouse
 * Financial Planning & Analysis Software
 * Power BI Integration
 * Sample Reports
 * Tax
 * Transfer Pricing


PARTNERS

 * Oracle
 * Microsoft
 * SAP
 * Oracle EBS
 * Oracle ERP Cloud
 * Oracle HFM
 * JD Edwards
 * D365 for Finance & SCM
 * Dynamics 365 Business Central
 * NetSuite
 * Deltek
 * MRI Software
 * Over 140+ ERP & EPM Systems


ABOUT

 * About Us
 * Corporate Social Responsibility
 * Careers
 * User Community
 * Become a Partner
 * Contact
 * Legal

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