www.costco.ca
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23.73.240.90
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Submitted URL: https://data.trx.costco.ca/ee/v1/click?params=v1.HQhsWC7rE158ZLXkjNo9DDaQ8lsIZjXsLqEIAUZjLpZ5KQ330so_pkDKaj-CIDaLjCE6F4LFvZ...
Effective URL: https://www.costco.ca/privacy-policy.html?&EMID=CA_EN_2022_MonthlyRenewal_Expired&correlationId=1327dddf-bfc0-49f8-acc...
Submission: On December 23 via api from CA — Scanned from CA
Effective URL: https://www.costco.ca/privacy-policy.html?&EMID=CA_EN_2022_MonthlyRenewal_Expired&correlationId=1327dddf-bfc0-49f8-acc...
Submission: On December 23 via api from CA — Scanned from CA
Form analysis 3 forms found in the DOM
/CatalogSearch
<form id="formcatsearch" class="CatalogSearchForm flex-formcatsearch" action="/CatalogSearch" novalidate="novalidate">
<input type="hidden" id="selected-type" value="All" name="dept">
<input type="submit" value="Submit" class="hide">
<div aria-live="polite" class="sr-only" id="announce-first-suggestion"></div>
<label for="search-field" class="control-label hide"> Search </label>
<div class="flex-child">
<span id="search-field-description" class="sr-only" style="display:none"> Type and press the down arrow to browse search suggestions </span>
<span class="twitter-typeahead" style="position: relative; display: inline-block;"><input type="text" class="form-control typeahead cstm-margn tt-hint" aria-describedby="search-field-description" aria-label="Search Costco"
onkeyup="window.COSTCO.util.announceFirstSuggestion()" readonly="" autocomplete="off" spellcheck="false" tabindex="-1" dir="ltr" aria-hidden="true"
style="position: absolute; top: 0px; left: 0px; border-color: transparent; box-shadow: none; opacity: 1; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255);"><input id="search-field" type="text"
name="keyword" class="form-control typeahead cstm-margn tt-input" aria-describedby="search-field-description" placeholder="Search Costco" aria-label="Search Costco" onkeyup="window.COSTCO.util.announceFirstSuggestion()" autocomplete="off"
spellcheck="false" dir="auto" style="position: relative; vertical-align: top; background-color: transparent;">
<pre aria-hidden="true"
style="position: absolute; visibility: hidden; white-space: pre; font-family: Arial, Helvetica, "Helvetica Neue", Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; word-spacing: 0px; letter-spacing: 0px; text-indent: 0px; text-rendering: auto; text-transform: none;"></pre>
<div class="tt-menu" style="position: absolute; top: 100%; left: 0px; z-index: 100; display: none;">
<div class="tt-dataset tt-dataset-search"></div>
</div>
</span>
<span id="retain-search-close" tabindex="0" aria-label="Clear">
<i class="icon-close"></i>
</span>
<button class="btn search-ico-button" type="button" onclick="$(this).closest('.CatalogSearchForm').submit()" aria-label="Search">
<i class="co-search-thin" automation-id="searchWidgetButton"></i>
</button>
</div>
<input type="submit" value="Submit" style="opacity: 0; position: absolute; width: 1px; height: 1px; left: -9999px;" tabindex="-1">
</form>https://www.costco.ca/warehouse-locations
<form id="warehouse_locator_search-tablet" action="https://www.costco.ca/warehouse-locations">
<div class="inner-addon right-addon">
<input id="warehouse-search-field-tablet" class="form-control search-field" title="Warehouse Search Field" name="location" type="search" value="">
</div>
<input type="hidden" name="tiresCheckout" value="">
<input type="hidden" name="orderitemId" value="">
<input type="hidden" name="storeId" value="10302">
<input type="hidden" name="catalogId" value="11201">
<input type="hidden" name="fromPage" value="">
<fieldset>
<legend for="locator_search_filters_tablet">Show Warehouses with:</legend>
<div id="locator_search_filters_tablet" class="row">
<div class="col-xs-6 form-group">
<div class="style-check" automation-id="findAWarehouseCheckBox_tablet">
<input id="hasGas-tablet" automation-id="findAWarehouseCheckBoxes_tablet" type="checkbox" name="hasGas" value="true">
<label for="hasGas-tablet" class="" automation-id="gasStationLink_tablet"><i class="wl-gas-station" automation-id="findAWarehousePopUpServicesIconImage_tablet"></i>
<span automation-id="findAWarehousePopUpCheckboxByName_tablet">Gas Station</span>
</label>
</div>
<div class="style-check">
<input id="hasTires-tablet" type="checkbox" name="hasTires" value="true">
<label for="hasTires-tablet" class=""><i class="wl-tire-center"></i>
<span>Tire Centre</span>
</label>
</div>
<div class="style-check">
<input id="hasFood-tablet" type="checkbox" name="hasFood" value="true">
<label for="hasFood-tablet" class=""><i class="wl-food-court"></i>
<span>Food Court</span>
</label>
</div>
<div class="style-check">
<input id="hasHearing-tablet" type="checkbox" name="hasHearing" value="true">
<label for="hasHearing-tablet" class=""><i class="wl-hearing-aid"></i>
<span>Hearing Aids</span>
</label>
</div>
</div>
<div class="col-xs-6 form-group">
<div class="style-check">
<input id="hasOptical-tablet" type="checkbox" name="hasOptical" value="true">
<label for="hasOptical-tablet" class=""><i class="wl-optical"></i>
<span>Optical</span>
</label>
</div>
<div class="style-check">
<input id="hasPharmacy-tablet" type="checkbox" name="hasPharmacy" value="true">
<label for="hasPharmacy-tablet" class=""><i class="wl-rx"></i>
<span>Pharmacy</span>
</label>
</div>
<div class="style-check">
<input id="hasBusiness-tablet" type="checkbox" name="hasBusiness" value="true">
<label for="hasBusiness-tablet" class=""><i class="wl-business"></i>
<span>Business Centre</span>
</label>
</div>
</div>
</div>
</fieldset>
<input type="hidden" id="fromWLocSubmit-tablet" name="fromWLocSubmit" value="true">
<input type="hidden" id="numOfWarehouses-tablet" name="numOfWarehouses" value="10">
<input type="submit" class="btn btn-primary" automation-id="findAWarehouseButton_tablet" value="Find a Warehouse">
</form>/warehouse-locations
<form id="WarehouseSearchForm" action="/warehouse-locations" novalidate="novalidate" class="form-group">
<div class="input-group">
<input id="footer-search-field" type="search" name="location" class="form-control" placeholder="City, province or postal code" value="" title="City, province or postal code">
<span class="input-group-btn">
<button class="btn search-ico-button" type="submit">
<i class="co-search-thin" aria-hidden="true"></i>
<span class="offscreen">Find warehouse</span>
</button>
</span>
<input type="submit" id="searchClear" class="hide" value="Clear" style="">
<input type="hidden" id="fromWLocSubmit" name="fromWLocSubmit" value="true">
<input type="hidden" id="numOfWarehouses" name="numOfWarehouses" value="10">
</div>
</form>Text Content
Skip to Main Content
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Type and press the down arrow to browse search suggestions
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Items Cart
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Show Warehouses with:
Gas Station
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Hearing Aids
Optical
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Business Centre
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* Computer Buy Online & Pick Up in Warehouse
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* Extended Warranty Televisions
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* Blu-ray & Media Players
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* Home Theater & Soundbars
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* HDMI Cables & Accessories
* TV Mounts
* TV Mounts & Cables
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* Digital Pianos & Electric Keyboards
* Guitars
* Musical Instruments
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* VoIP & Business Phones
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* Shower Heads & Shower Panels
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* Custom Countertops
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* Home Closet Organization
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* Retractable Screens
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* Synthetic Grass
* Ecowater Water Treatment System
* Kinetico Brand Page
* Water Filtration Systems
* Water Heaters
* Window Fashions
* Windows & Doors
* Installation Services
* Garbage Bins & Disposals
* Kitchen Cabinets
* Kitchen Faucets
* Kitchen Sinks
* Water Filtration & Water Softeners
* Kitchen
* Bathroom & Vanity Lighting
* Ceiling Fans
* Chandeliers
* Flush & Semi-flush Mount Lighting
* Light Bulbs
* Outdoor Lighting
* Pendant Lighting
* Pot Lights & Recessed Lighting
* Under-cabinet Lighting
* Lighting & Ceiling Fans
* Safes
* Solar Panels
* Closet Organizers, Storage & Systems
* Garage Storage & Organization
* Kitchen Storage & Organization
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* Moving Boxes & Shipping Supplies
* Storage Shelves & Racks
* Storage & Organization
* Air Tools & Compressors
* Hand Trucks
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* Power Tools
* Work Gloves
* Work Lights & Flashlights
* Workbenches & Tool Chests
* Tools
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* What's New This Week
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* Diamond Bracelets
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* Diamond Studs
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* Gold Earrings
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* Earrings
* Jewellery Boxes
* Watch Boxes & Winders
* Jewellery Boxes & Armoires
* Jewellery Buy Online & Pick Up in Warehouse
* Jewellery Sets
* Diamond Necklaces
* Fashion Necklaces
* Gemstone Necklaces
* Gold Necklaces
* Pearl Necklaces
* Necklaces
* Engagement Rings
* Fashion Rings
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* Men’s Wedding Bands
* One of a Kind Rings
* Pearl Rings
* All Solitaires
* Cushion
* Emerald
* Princess
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* Solitaire Rings
* Three Stone Rings
* Womens Wedding Bands
* Rings
* Sunglasses for Men
* Sunglasses for Women
* Unisex Sunglasses
* Sunglasses
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1. Home
2. Customer Privacy Policy
COSTCO WHOLESALE CANADA LTD.
CUSTOMER PRIVACY POLICY
July 7, 2022
This Privacy Policy explains our privacy practices for customer information we
collect, use or disclose, including at Costco warehouses and through our
websites (including through Costco.ca and other Internet sites, mobile apps, and
social media sites, which we will refer to collectively as “Sites”), as well as
our customer service interactions with you. In this Privacy Policy, the terms
“Costco,” “we” and “our” refer to Costco Wholesale Canada Ltd. and all of its
subsidiaries with respect to its operations in Canada, unless otherwise
indicated. Personal information and personal health information that you provide
when you visit non-Canadian Costco websites or warehouses outside of Canada are
governed by the privacy policies that are posted on those websites or that apply
in those warehouses.
This Privacy Policy is incorporated into the Terms and Conditions of Use for our
Sites and into the terms applicable to Costco members and persons applying for
Costco membership. By using our Sites, by applying for membership, or by using a
membership, you are consenting to this Privacy Policy.
TABLE OF CONTENT
1. Costco’s commitment to Privacy
2. What is personal information?
3. What is personal health information?
4. When we collect personal information
5. How we use personal information
6. When we share personal information
7. When we collect, how we use and when we share personal health information
8. How long do we hold personal information and personal health information?
9. Accuracy
10. Security measures
11. Accessing personal information and personal health information
12. Online privacy practices
13. Costco Canada Travel
14. Complaint process
15. Choice
1. COSTCO’S COMMITMENT TO PRIVACY
Costco is committed to protecting the privacy of its customers. We have and will
take measures that protect the privacy of personal information and personal
health information held by us. This Privacy Policy provides you with details
regarding:
* why we collect personal information and personal health information;
* what we do with that information;
* what steps we take to ensure that the information is secure;
* who you should contact if you have questions or concerns about our policies
or practices.
Since we regularly review our policies and practices, your comments are always
welcome. We reserve the right to change this Privacy Policy at any time;
however, any changes or additions to Section 5 regarding the reasons we use
personal information will not apply to you unless you consent to them. We will
alert you that changes have been made by indicating at the top of the Privacy
Policy the date that it was last updated. We encourage you to review our Privacy
Policy carefully to make sure that you understand how information that you
provide will be used or disclosed.
Children: We encourage parents to take an active interest in their children’s
use of the Internet. We do not intend to collect information from children who
are under 18 years of age. If you are under 18, please do not provide
information on our Sites.
2. WHAT IS PERSONAL INFORMATION?
In general terms, personal information means any information about an
identifiable individual. For example, this includes your name, postal and email
address, telephone number, credit card number, the photograph included on your
Costco membership card, demographic information and purchasing history. A
special category of personal information is “personal health information,” which
we describe in Section 3 below.
Personal information does not include aggregate information, such as data about
a group or category of products, services or customers, from which individual
customer identities have been removed. For example, information about how you
use a service may be collected and combined with information about how others
use the same service, but no personal information will be included in the
resulting data. Likewise, information about the products you purchase may be
collected and combined with information about the products purchased by others.
We may also gather aggregate information about how Costco customers use our
Sites. Aggregate information about product purchases helps us understand trends
and customer needs, and assists us in product selection, product ordering and
sizing, and the introduction of new products and services. It can also assist us
in determining where it would be appropriate to build new warehouses by looking
at the geographic location of members or to build new Site functions by looking
at anonymized browsing activities.
We may automatically collect some information when you visit our Sites, such as
your computer’s network address and operating system, the site from which you
linked to us, and the time and date of your visit and purchases. This
information may be collected through the use of cookies (see our “Online privacy
practices” in Section 12 below).
3. WHAT IS PERSONAL HEALTH INFORMATION?
Personal health information means any information relating to your physical or
mental health collected or generated in the course of our providing you with the
health services you request, such as optical, pharmacy and hearing aid services,
and prescription profiles for fulfillment of pharmacy orders. Examples of
personal health information may include your medical history, drug prescription
information, eyeglass prescription information, or health insurance information,
which we may require in order to provide you with pharmacy, hearing aid, optical
and other health-related services. It may also include information you provide
to Costco health services personnel when receiving counselling or advice, or
when contacting Costco with a comment, question or complaint about our health
services.
4. WHEN WE COLLECT PERSONAL INFORMATION
We only collect such personal information as is strictly necessary for the
purposes outlined in Section 5. We collect personal information when you:
* apply for membership (including information about your credit history that
may be collected, used, or disclosed if you choose to pay by cheque);
* apply for a Costco co-branded credit card;
* renew your membership;
* contact us with questions, inquiries, comments, complaints or requests;
* sign up for certain products or services (such as rebates, the executive
membership program and other business and consumer services, collectively
known as the “Costco Services”);
* use our Sites;
* participate in any of our programs;
* place orders, make purchases, return or exchange items, or seek further
information about our products and services;
* place orders or make purchases, return or exchange items, or seek further
information through our affiliated companies, including Costco Wholesale
Corporation (Costco and its affiliates are referred to collectively as the
“Costco Affiliates”);
* enter into a contest or sweepstakes or respond to one of our surveys;
* enable a function on your app or browser that uses personal information; and
* ask us to place you on a “Do Not Email” list so that we can ensure that your
wishes are respected.
Please note that Costco Services may be provided by unaffiliated third parties
and their affiliates, agents and subcontractors (“Service Providers”) as
described in greater detail in Section 6 below. These Service Providers may
collect and provide us with personal information in connection with the Costco
Services, such as a list of our customers who have signed up for Costco Services
and information about the use our customers make of such Costco Services (for
example, frequency of use and customer feedback).
We may also take video footage on our properties or otherwise monitor those
properties to protect the rights, property or safety of Costco, its customers,
employees, or the public.
5. HOW WE USE PERSONAL INFORMATION
As part of our business operations, we hold and use certain personal information
pertaining to you in order to process your requests, provide you with Costco
Services, and to understand your needs so that we can serve you better.
Specifically, we may use personal information for the following purposes:
* Notifying you of recalls or safety issues;
* Approving you as a member when you apply for membership;
* Managing the provision of goods, services and privileges to you, including
monitoring your membership, processing exchanges or returns, to conduct a
credit check if you choose to pay by cheque, to determine your credit status
and for fraud detection and identification purposes;
* Managing invoicing, accounting and information security services related to
our transactions with you;
* Monitoring your satisfaction with our programs, including the Executive
Membership program, the services offered by our suppliers of Costco Services
and contacting you regarding the status of such programs and services (for
example, to inform you of changes to or the termination of particular Costco
Services);
* Protecting against harm to the rights, property or safety of Costco, its
customers, employees, or the public;
* Internal management purposes, including planning, resource allocation, policy
development, quality improvement, monitoring, audit, evaluation and
reporting;
* As described in our “Online privacy practices” in Section 12 below;
* Managing our “Do Not Email” lists; and
* Using personal information to create aggregate information as described above
in Section 2.
If you ask us to, we will also tell you about news, promotions, special offers
and other information from Costco, regarding Costco, Costco Affiliates and
selected partners, such as our promotional programs. You may unsubscribe from
these kinds of messages at any time by visiting Costco.ca and setting your
Communication Preferences.
6. WHEN WE SHARE PERSONAL INFORMATION
Personal information we collect in accordance with this Privacy Policy may be
shared with the Costco Affiliates for the purposes listed above, provided that
such shared information is required for and is used and disclosed for such
purposes only. Personal information may also be disclosed to unaffiliated third
parties in connection with the sale, assignment or other transfer of our
business, in which case we will require such third parties to adhere to the
terms of this Privacy Policy. We will also disclose personal information in
accordance with Section 12 below when the information is collected online at our
Sites.
From time to time we engage Service Providers to perform various services. For
example, a Service Provider may be asked to perform credit card processing
services, manage claims, deliver certain products or services, administer a
contest, deal with customer inquiries, or help us better serve you, including by
notifying you of special programs regarding products or services that may be of
interest to you. We also may use a Service Provider to host and administer one
or more of our Sites, process and store data, and fulfill administrative,
marketing or technology-related functions on our behalf, including as described
in Section 12 below. In these circumstances, the personal information that the
Service Provider receives is limited to only the personal information held by us
that they need in order to render their service to us. The companies that are
provided with the personal information are obligated to keep the information
confidential and secure and prohibits them from using it for unauthorized
purposes. Service Providers have policies and processes in place to ensure that
the confidentiality of information in their care is properly safeguarded at all
times.
We have engaged Service Providers to provide us with cloud computing services.
Cloud computing is the provision of network-based services, located on remote
computers, that allow individuals and businesses to use software and hardware
operated by third parties. Examples of these services include online file
storage, webmail and online business applications. As of the date of this
policy, our main email cloud computing Service Provider processes and stores
information in the United States, the European Union, Taiwan, Singapore and
Chile. This may change from time to time; for a current list of storage
locations, visit: https://www.google.ca /about/datacenters/inside/locations/
As of the date of this policy, our Costco Affiliates and our other Service
Providers provide us with services from Canada, the United States, India, and
the Philippines.
You acknowledge that if Costco Affiliates or Service Providers provide services
from other countries (such as the ones named above), your personal information
may be processed and stored in these countries and the governments, courts or
law enforcement or regulatory agencies of these jurisdictions may be able to
obtain disclosure of your personal information in accordance with their laws.
For clarity, the travel providers described in Section 13 below are not Service
Providers, but will be collecting your personal information through Costco
Canada Travel Inc.
Accordingly, when you book travel through us, any personal information you
provide will be subject to the privacy policies and the local laws of those
travel providers.
As outlined above, Costco Services (such as rebates, the Executive Membership
program, and other business and consumer services) may be provided by Service
Providers. When you sign up for Costco Services, we will share your name,
membership status, membership number and type and such other personal
information as is necessary with the Service Provider so they can confirm your
eligibility for the Costco Service you requested. Service Providers who are
suppliers of Costco Services can only use the personal information that we share
with them to provide the Costco Services or, if you have consented, for other
purposes specifically identified by the Service Provider, including to notify
you of their offerings and to evaluate new and existing products, offerings or
services. We are not responsible for any additional information you provide
directly to these Service Providers, and we encourage you to become familiar
with their privacy and security practices and policies before disclosing
information to them. There may be instances when we provide information relating
to our business customers to various suppliers such as tobacco companies, so
they can conduct market studies and other promotional activities. In the case of
tobacco products, the information we provide is the business customer’s name,
address, the brand name of the tobacco products purchased and the amount of
tobacco products purchased.
When you apply for a Costco co-branded credit card, we will share with our
credit card partners (including the issuing institution, the payment processing
network, and other organizations providing services relating to the Costco
co-branded credit card) the information you provide on the application form. If
the application is approved, we will share with these partners your Costco
membership number(s) and start date(s), your Costco membership photograph(s)
that will appear on the co-branded card, your company name and resale permit
number (if applicable) and the type and status of your Costco membership. For
clarity, credit card partners are not Service Providers. Accordingly, when you
apply for a Costco co-branded credit card, any personal information you provide
will be subject to the privacy policies and the laws that apply to those credit
card partners. We encourage you to review these privacy policies carefully
before applying for a co-branded credit card.
We may disclose personal information without your knowledge or consent if a law,
regulation, search warrant, subpoena or court order legally authorizes us or
requires us to do so. We may also disclose personal information to protect the
rights, property or personal safety of Costco, its customers, employees or other
members of the public.
Except as set out above, we do not sell, rent, share or disclose the personal
information or personal health information we hold or make our membership list
available to others for a fee without your consent.
7. WHEN WE COLLECT, HOW WE USE AND WHEN WE SHARE PERSONAL HEALTH INFORMATION
In the course of providing you with pharmacy, hearing aid, optical and other
health-related services and programs we introduce from time to time, we collect,
use and disclose personal health information.
Costco, Costco Affiliates and their Service Providers may collect, use or
disclose your personal health information in connection with:
* providing you with the health services you request;
* communicating with your health service providers;
* storing electronic health records within onsite or offsite servers;
* processing or obtaining payment for government-funded health services (for
example, obtaining authorization from your insurer or provincial authorities
for direct payment of pharmacy services);
* processing or obtaining payment from your health insurance provider;
* internal management purposes, including planning, resource allocation, policy
development, quality improvement, monitoring, audit, evaluation and
reporting;
* providing Costco with technological or administrative services as described
in Section 6 above; or
* the sale, assignment or other transfer of our business, in which case we will
require such third parties to adhere to the terms of this Privacy Policy.
We may also disclose personal health information without your knowledge or
consent if a law, regulation, search warrant, subpoena or court order legally
authorizes us or requires us to do so or to protect the rights, property or
personal safety of Costco, its customers, employees or other members of the
public. We may also be required to disclose certain personal health information
in order to maintain standing with professional health bodies, including those
for pharmacists, audiologists and opticians.
Personal health information may be stored by Costco or Costco Affiliates outside
of Canada. As noted above, as an example, as of the date of this policy, our
main cloud computing Service Provider processes and stores information in the
United States, the European Union, Taiwan, Singapore and Chile. This may change
from time to time: for a current list of storage locations, visit:
https://www.google.ca /about/datacenters/inside/locations/. You acknowledge that
if Service Providers provide services from other countries (such as the ones
named above), your personal health information may be processed and stored in
these countries, and the governments, courts or law enforcement or regulatory
agencies in these jurisdictions may be able to obtain disclosure of your
personal health information in accordance with their laws.
8. HOW LONG DO WE HOLD PERSONAL INFORMATION AND PERSONAL HEALTH INFORMATION?
Personal information and personal health information are retained only for so
long as is necessary for the purposes set out above. When no longer required, we
will destroy, erase or de-personalize the personal information and personal
health information. Legal requirements may necessitate our retaining some or all
of the personal information and personal health information for a period of time
that is longer than we might otherwise hold it. However, Costco will restrict
access to such information to prevent it from being used except for the
fulfillment of these legal requirements.
9. ACCURACY
To ensure that the personal information and personal health information you
provided is accurate, complete and up to date, we urge you to provide us with
updates regarding such information and to inform us of any errors affecting the
personal information and personal health information we hold. You may update,
review or correct your Costco.ca online account information at any time by
accessing your password-protected registration page via the “My Account” area of
the Sites. To update any other information, please visit the Membership Counter
in any of our warehouses with your membership card to confirm your identity.
10. SECURITY MEASURES
We will continue to keep in place security measures in an effort to protect
personal information and personal health information held by us from
unauthorized use, access, disclosure, distribution, loss or alteration. We
employ physical, administrative, contractual and technological safeguards to
protect personal information, and insist that our Service Providers do the same.
Please be aware though that, despite these efforts, no security measures are
perfect and no systems are impenetrable. Your privacy can be enhanced by taking
care to use suitably strong passwords that others cannot guess, that are kept
safe by you, and that are not re-used on other sites. Taking steps like avoiding
dictionary words or proper names, and adding extra character and punctuation
marks can also help protect you. If you believe your password has been
compromised, you should change it immediately.
Access to personal information and personal health information will be
restricted to authorized personnel who require the information in order to
perform their duties properly. In addition, access will be limited to only that
information that is strictly necessary for the performance of those duties.
Please also see our “Online privacy practices” in Section 12 below.
We periodically update our policies regarding information security measures in
an effort to protect the personal information and personal health information
held by us in the most effective manner possible.
11. ACCESSING PERSONAL INFORMATION AND PERSONAL HEALTH INFORMATION
Our customers are entitled to access the personal information and personal
health information held by us concerning them. In recognition of the importance
we attach to each customer’s personal information, you can only access personal
information and personal health information we hold about you, but not personal
information and personal health information about your spouse or others who may
have been issued a membership card on your account. Under limited circumstances,
we may give you access to personal information or personal health information
that we hold about others, but only if required or permitted by law (for
example, a parent or guardian may, in certain instances, be given access to the
personal information or personal health information of a child or a person who
requires a substitute decision maker).
You can access your personal information and personal health information by
showing your membership card at the Membership Counter in each warehouse to
confirm your identity and completing a written request for such information on a
form we provide. We will generally respond to your request for information
within thirty (30) days, unless, for reasons beyond our control, a longer
response time is necessary, in which case you will be advised accordingly. While
our response will generally be provided at no cost, you will be informed in
advance of any charges that apply in connection with the information request.
Charges may relate to the transcription, reproduction or transmission of
personal information or personal health information held by us.
In very limited circumstances, we may not be able to supply personal information
and personal health information for reasons of a legal nature, including
privileged communications between professional and client or a pending judicial
proceeding. In each case, we will provide written reasons outlining why your
request for access has not been granted.
12. ONLINE PRIVACY PRACTICES
Collection: We may collect personal information and personal health information
online when you visit our Sites as described in Sections 4 and 7.
We, and our analytics and advertising providers, use cookies, pixels, web
beacons, mobile analytics, advertising IDs, and similar technologies
(collectively, “cookies”). We use cookies provided by our analytics and
advertising providers and other third parties on our Sites to collect personal
information (such as the cookies stored on your browser, the advertising
identifier on your mobile device, or the IP address of your device) when you
visit our Sites or use our app. With your consent, Costco, our analytics and
advertising providers, or other third parties also may use cookies to collect
personal information about your online activities over time and across different
websites or online services. This information is used to store your preferences
and settings, enable you to sign-in, analyze how our Sites perform, track your
interaction with the Sites, track your orders and estimated delivery date,
develop inferences about you for marketing purposes, deliver and tailor
interest-based advertising, combat fraud, and fulfill other legitimate purposes.
We also may disclose the information we collect or infer with third parties for
these purposes.
The cookies we use fall into one of the following categories:
Category Why we use these cookies Strictly Necessary These are cookies that are
required for the operation of our Sites. They include, for example, cookies that
enable you to log into secure areas of a Site or to purchase goods online.
Strictly necessary cookies cannot be switched off in our systems, but you can
disable them by changing your browser settings. Disabling these cookies will
affect how the Sites function and may prevent you from using certain features on
the Sites. Functional These cookies allow the user to access the Sites with
certain general features which are predefined according to a number of criteria
in the user’s terminal (e.g., language, type of browser, regional settings).
These are used to recognize a user when you return to a Site. These cookies
enable us to personalize content for a user and remember preferences. Blocking
these cookies may impact your experience and some features on the Sites. Your
choice is specific to the device, website, and browser you are using, and is
deleted when you clear your browser’s cookies. Analytics and Performance These
cookies allow us to better understand how our users interact with our Sites.
They allow us to recognize and count the number of visitors and to see how
visitors move around a website when they are using it. These cookies help us
improve the way our Sites work, for example, by ensuring that users are finding
what they are looking for easily. We can use these cookies to learn more about
which features are the most popular with our users and where we may need to make
improvements. Your choice to allow or block these cookies is specific to the
device, website, and browser you are using, and is deleted when you clear your
browser’s cookies. Targeting These cookies may be set through our site by our
advertising partners. They may be used by those companies to build a profile of
your interests and show you relevant advertisements or content on other sites.
If you do not allow these cookies, you will still see advertisements, but you
may receive less relevant advertising or content and some features of our Sites
may be impacted.
When you first access our Sites from your computer, tablet or mobile device, a
banner will be displayed informing you of your choices and how to consent to
Costco’s use of Functional cookies, Analytics and Performance cookies and
Targeting cookies. If you choose not to accept these cookies, some of the
features of our Sites may not function properly.
You may withdraw your consent for these non-essential cookies, or change the
preferences you have set, at any time by selecting the appropriate settings on
the Cookie Preferences page. A link to this page is also available at the foot
of each page on our Sites at all times.
Please remember that if you opt in to non-essential cookies and then decide to
opt out, you may still see ads, although less tailored for you, as you browse
the internet. Further, if you set your browser or device to delete or reject
cookies, this could affect certain features or services of our Sites. If you set
your browser or device to delete or reject all cookies, your settings and
preferences, including your choices regarding cookies, may be lost or stop
functioning. In this instance, you may need to recreate those choices on the
individual websites and applications with which you engage.
With your permission, we also use location information taken from your mobile
device’s GPS or Bluetooth signals, which allows you to use functions such as
locating your nearest warehouse, enabling your digital membership card as you
enter the warehouse or approach a check-out. We receive this information when
you enable location services that we offer, such as warehouse location or
in-warehouse notifications.
Use: We use personal information and personal health information collected
online as described in Sections 5 and 7 above. In addition, we use personal
information and personal health information:
* to facilitate and monitor certain features of the Sites that you choose to
interact with;
* to respond to your questions and concerns and to understand your needs and
preferences;
* to fulfill your online orders for products and services and to facilitate
product deliveries, pickups and returns;
* to detect, prevent, or otherwise address fraud, security or technical issues;
or
* to protect against harm to the rights, property or safety of Costco, its
users or the public as required or permitted by law.
Sharing: We share personal information and personal health information collected
online as described in Sections 6 and 7 above. In addition, we may provide
Service Providers and product manufacturers and vendors with certain information
that is necessary to fulfill an order you have placed with us. For example, if
you request shipment for a purchase, we may provide your address to the shipping
carrier and customs Service Provider, and if you pay by credit or debit card,
your card number and sales transaction information are passed to the card
processor and/or issuer (including their service providers such as fraud
verification services). We also may use Service Providers to host and administer
the Sites, process and store data, and fulfill other technology-related
functions on our behalf. However, we only give or permit access to vendors,
suppliers and other Service Providers involved in Site administration and the
commerce distribution chain the limited information needed to perform their
duties and provide you with the products and services you order. We are not
responsible for any additional information you provide directly to these
parties.
Protection: Personal information and personal health information we collect on
our Sites is stored electronically, and may be combined with other off-line
information. Personal information and personal health information entered on our
Sites is encrypted using a security protocol called SSL (Secure Sockets Layer).
SSL encrypts information entered on our site before it is sent over the
Internet. SSL also allows you to view securely your online account and
registration information. Account information is accessible online only through
the use of a password. To protect the confidentiality of personal information
and personal health information, you must keep your password confidential and
not disclose it to any other person. You are responsible for all uses of our
Sites by any person using your password. You are advised that, unlike
communication within our Sites, we have no control over the privacy of your
email communications with us while in transit. We recommend that you do not
include confidential, proprietary, personal or personal health information in
emails, including credit card numbers, passwords, prescriptions and other
similar information. Also, if other people have access to your email account,
they may be able to access your password and obtain personal information about
you (such as your credit card information), or change information about your
user profile. You should not use an email account operated by your employer
because many employers have the legal right to access such email accounts.
Please advise us immediately by email at webservice@contactcostco.ca or by
dialing 1-888-426-7826 if you believe your password has been misused.
Online links to other sites: Through links provided on our Sites or through
messages from us, you can link to other sites of third parties who have agreed
to offer goods and services to our members. Any personal information you provide
on the linked pages is provided directly to that third party and is subject to
that third party’s privacy policy. Except as described above, we are not
responsible for the content or privacy and security practices and policies of
sites to which we provide links. Links from our Sites to third parties or to
other sites are provided for your convenience. We encourage you to learn about
their privacy and security practices and policies before providing them with
personal information.
13. COSTCO CANADA TRAVEL
Costco Canada Travel Inc. acts as an agent to help our members book flights,
cruises, hotels, rental cars and other travel-related goods or services in
Canada and throughout the world. Since, in this instance, we are acting as an
agent connecting our members to various travel providers, any personal
information you provide to us will be transferred to the travel providers and
their agents, and will be subject to their privacy policies and their local
laws. Your information may be accessible in Canada or in foreign jurisdictions
to governments, courts or law enforcement or regulatory agencies in accordance
with applicable laws. We are not responsible for the privacy and security
practices or policies of these travel providers or their agents, and we
encourage you to learn about their privacy and security practices and policies
before booking travel through us.
The personal information requested by travel providers may include, among other
things, financial information, travel document details, trip details,
citizenship, gender, date of birth, credit card information, special needs
information, travel preferences, loyalty program details, and emergency contact
details. This personal information is required for purposes including booking
your trip, contacting you in association with your trip, providing mandatory
information to government authorities, personalizing your travel experiences,
and for other purposes identified by the travel providers in their privacy
policies. We may retain some or all of this information in order to provide
services to you in association with your bookings. The information held by us
will be subject to our Privacy Policy.
When you make a reservation for someone else through us, we will ask you for
their personal information. You should ensure that you have the consent of other
individuals before providing us with their information. By providing us with
that information, we consider that you have these other individuals’ consent and
authorization to provide us with their personal information and to make bookings
on their behalf in accordance with our travel providers’ privacy policies.
If another person who has your full name and booking reference numbers contacts
us and seeks information on your booking or wishes to make changes to it, we
will disclose that information and allow that other person to make changes to
your booking, as we will assume that you have given that person the consent to
do so. Likewise, if your bookings are made through or by third parties, such as
employers, family members or others, we will consider those people to be
authorized by you to provide your personal information in accordance with this
Section, unless or until you tell us otherwise.
14. COMPLAINT PROCESS
If you wish to obtain a copy of Personal Information held by us concerning you,
please refer to Section 11, above.
If you are not completely satisfied with or wish to submit comments concerning
this Privacy Policy or its application by us, we invite you to convey your
concerns or suggestions by email to costco.member.privacy@costco.com or by mail
to Costco Wholesale Canada Ltd., 415 West Hunt Club Road, Ottawa, Ontario,
Canada K2E 1C5 Attention: Privacy Officer. We will reply as quickly as possible
and inform you of the steps, if any, that have been or will be taken in order to
address the concern or implement the suggestion. You can also file a complaint
with the Privacy Commissioner in the province in which you reside or with the
Office of the Privacy Commissioner, in Ottawa.
15. CHOICE
If you previously consented to the sharing of the personal information you
provided or are a Business Member and you do not want us to disclose information
about your tobacco purchases, you can change your mind by:
1. 1. Contacting us at any Membership Counter at any Canadian Costco warehouse
location;
2. 2. Calling our Member Service representatives at 1-800-463-3783;
3. 3. Emailing Customer Service at service@contactcostco.ca with Attention:
Privacy Officer in the subject line;
4. 4. Writing us at: Member Service, 415 West Hunt Club Road, Ottawa, Ontario
K2E 1C5 Attention: Privacy Officer.
If you wish to unsubscribe from electronic messages providing news, promotions,
special offers and other information from Costco, regarding Costco, Costco
Affiliates and selected partners, such as our promotional programs, you may do
so at any time by visiting Costco.ca and setting your Communication Preferences.
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