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REFUND PROTECT

 * The Advantage
 * How it Works
 * Terms
 * Technology

 * Schedule a Call
 * Apply for Refund

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01


REFUNDABLE BOOKINGS


ADMINISTERED BY REFUND PROTECT.

The World’s leading Refundable Bookings solution for the events, travel and
hospitality industry, that enables you to provide a superior level of customer
experience whilst generating significant additional revenue streams.



Customers are offered enhanced bookings at the point of sale, with refundable
terms and conditions included. Once selected it enables the customer to apply
for a full refund should they not be able to attend their bookings, for a broad
range of unforeseen reasons.

Refunds are administered by Refund Protect’s Customer Experience Team directly
to the customer, on your behalf, reducing the number of refunds you have to
process and delivering full and rapid refunds to those affected by the most
sensitive of scenarios within 48 hours. This ensures the very best Customer
Experience.

The Refundable Bookings solution is driven seamlessly through simple APIs,
designed for all levels of technology capabilities, with analytics presented
across detailed Protect Platform dashboards. Performance is closely monitored by
Protect to deliver an exceptional service and commercial advantage.

In an unpredictable World, where anything can happen, Refundable Bookings are
used by the largest global events, ticketing, travel, transportation and
hospitality brands as an essential solution to drive consumer purchasing
confidence and additional revenue.

Email our team Schedule a call

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EVENTS


TOURISM & TRAVEL


TICKETING


ACCOMODATION


TRANSPORTATION


SPORTS


02


THE REFUNDABLE ADVANTAGE

The Refundable Bookings solution has been carefully designed to provide a range
of Customer Experience, Commercial and Promotional benefits to global brands, in
order to further drive their business success:

HIGHLY TRUSTED



ADDITIONAL REVENUE



ENHANCED REFUND TERMS



REDUCED RISK



INCREASED CONVERSION



REDUCED COST PER CLICK



UPSELL OFFERING




INCREASE YOUR REVENUE. JOIN PROTECT GROUP TODAY

Schedule a call
03


HOW IT WORKS

Offer your customers the chance to make their booking refundable during their
purchase journey by presenting them with a set of carefully selected refundable
terms. Our experts support you with both the wording and the design of the
optimal placement in order to generate the maximum conversion rate whilst
remaining fully compliant with local laws and regulations.

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The customer selects the upgrade option and makes their booking with increased
confidence, safe in the knowledge that they’ll be able to claim a 100% refund if
they’re unable to fulfil their booking (terms and conditions apply). Meanwhile,
you generate additional revenue by selling the upgraded bookings at a price that
both pays the fees for our service and makes a margin for you.

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An unfortunate customer is unable to fulfil their booking due to some unforeseen
circumstance and so requests a refund directly from us. A magic link in their
booking confirmation leads them to a pre-populated form with minimal additional
information required, enabling automated processing for over 90% of refunds.
They simply provide evidence as to why they cannot attend through the upload of
supporting documents, taking no more than 5 minutes and can be done in over 20+
languages on the platform.

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Our market leading Refunds AI processes the refund request and automatically
generates payment to the customer’s bank account in 48 hours. Where human
interaction is required, then our 24/7 team of Customer Experience experts, who
are multilingual, and located around the World, will reach out to the customer
directly to resolve the refund request.

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The happy customer receives a 100% refund of their booking, including the extra
money they paid to make the booking refundable. The customer is satisfied with
the service from you, and from us, and won’t think twice about booking with you
again the future.

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04


REFUNDABLE TERMS

To provide the highest level of Customer Experience our Refundable Terms and
Conditions cover the widest range of refund circumstances on the market. With
additional ‘emergency circumstances’, that are unforeseen, and outside the
customers’ control, also included.

Read the full terms Schedule a call
COVID-19: Positive Test & Infection – Terms

ILLNESS / INJURY

PRE-EXISTING MEDICAL CONDITION

PREGNANCY COMPLICATION

DEATH OF IMMEDIATE FAMILY

PUBLIC TRANSPORT FAILURE

FLIGHT DISRUPTION

MECHANICAL BREAKDOWN

ADVERSE WEATHER

HOME EMERGENCY

THEFT OF DOCUMENTS

RELOCATED FOR WORK

ARMED FORCES & EMERGENCY SERVICES RECALL

JURY SERVICE

COURT SUMMONS

CHANGES TO EXAMINATION DATES

EMERGENCY CIRCUMSTANCES


TRUSTED BY 400+ MEMBERS. JOIN PROTECT GROUP TODAY

Schedule a call

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TECHNOLOGY


PROTECT  PLATFORM


PROTECT PLATFORM

We integrate with your sales platform via a simple API, enabling automated
management of the service, and the ongoing performance is analysed and made
visible through your own dedicated Protect Platform dashboards.







We are experts in maximising additional revenue from this Refundable Bookings
service, and our Commercial team provides continuous advice and support to
achieve customer conversion results that are market leading.



View our online API Guide

Book a demo Join Protect


PROTECT  WIDGET


EASY INTEGRATION

Integrating Refundable Bookings into your website and sales process is as simple
as adding a widget to your page with a few lines of javascript. The widget is a
client side solution allowing you to integrate with Protect Group without a
lengthy and complicated IT integration.





This Widget is fully customizable to seamlessly fit into your brand’s page,
style and color scheme, with various sizes and layouts available. Once the
widget has been installed and initialized, you simply need to add it into your
page’s code. This then automatically connects via API to your Refundable Booking
options.




Widget Guide See it in action


REFUNDABLE DYNAMIC API


DYNAMIC API

The Refundable Dynamic API provides your customers with a personalised
Refundable Booking option in your checkout, which is driven by real-time pricing
and content via API, to deliver maximum revenue to your business and
significantly increase your operating margin.

The Dynamic API connects Members to the Protect Platform AI, which continuously
analyses each customer’s data points and produces an optimal Refundable sales
placement for each customer, which is personalised based on their customer
persona and booking profile including booking type, times, location and more.

This results in the highest up-take and more effective pricing to generate a
significant revenue stream per unit and higher customer satisfaction.



WANT TO FIND OUT MORE?

Download our explainer PDF, or schedule a call today:

Explainer PDF
Schedule a Call

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06


REFUND PROTECT


PART OF PROTECT GROUP’S GLOBAL MEMBERSHIP

Protect Group is a Global Membership Programme, offering a host of additional
services related to the event ticketing, transportation, travel and hospitality
industries.


GLOBAL OFFICES:

ARGENTINA

Bueno Aires,
Argentina

BRAZIL

Rio de Janerio,
Brazil

CANADA

Montreal,
Canada

CHINA

Shanghai,
China

HQ

Montevideo,
Uruguay

INDIA

Pune,
India

INDONESIA

Jakarta,
Indonesia

N. AMERICA

Texas,
USA

NORDICS

Helsinki,
Finland

OCEANIA

Sydney,
Australia

THAILAND

Bangkok,
Thailand

SOUTH AFRICA

Cape Town,
South Africa

SOUTH KOREA

Seoul,
South Korea

UK

Leeds,
UK

URUGUAY

Montevideo,
Uruguay
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BROKERS. BECOME AN INTRODUCER

Contact our Partnership team

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 * The Advantage
 * Terms
 * How it Works
 * Technology

 * API Guide
 * Contact Sales
 * Become an Introducer
 * Careers

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ARGENTINA

Echevarría 2972, No 2972, Belgrano, de Ciudad Autónoma de Buenos Aires,
Argentina

BRAZIL

Avenida Pasteur, 110 7º e, 9º andar - Botafogo, Rio de Janeiro - RJ, 22290-240,
Brazil

CANADA

555 Rue Chabanel O #1528, Montreal, Quebec H2N 1G6, Canada

CHINA

Floor 8, Hengji Plaza, No.99 East Huaihai Road, Huangpu District, Shanghai

HEAD QUARTERS

Business Centre, Edificio 3, Piso 1, Oficina 36, Aguada Park, Paraguay 2141,
Montevideo, Uruguay

INDIA

7th floor, Navale icon, near Navale bridge Narhe, Pune - 411041

INDONESIA

Satrio Tower Lt. 26, Jl. Prof. Dr. Satrio Kav C4, Kuningan timur, Setiabudi,
Jakarta Selatan 12950

N AMERICA

Fine Silver, Suite 102, 806 Camaron Street, San Antonio, Texas, 78212, USA

NORDICS

Merikasarminkatu 2C, 54 00160 Helsinki, Finland

OCEANIA

Level 5, 11 York St, Sydney NSW 2000, Australia

THAILAND

28 Sukhumvit 43 Sukhumvit Rd., KlongTon-Nua, Wattana KlongTon-Nua, Bangkok
10110, Thailand

SOUTH AFRICA

8th Floor, Tarquin House, 81 Loop St, Cape Town, 8000, South Africa

SOUTH KOREA

373 Gangnam-daero, Seocho-gu, Seoul, South Korea

UK

Suite 3, Indigo Blu, 14 Crown Point Road, Leeds, LS10 1EL, United Kingdom

URUGUAY

Rincón 615, 11000 Montevideo, Departamento de Montevideo, Uruguay

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