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support.portal.observsmart.com Open in urlscan Pro
13.225.78.31  Public Scan

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Submitted URL: https://support.observsmart.com/
Effective URL: https://support.portal.observsmart.com/servicedesk/customer/portals
Submission: On September 26 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 1 forms found in the DOM

<form class="sc-bEjcJn khpPCM" id=""><input class="sc-ePZHVD kXMmNr" type="text" name="term" autocomplete="off" spellcheck="false" placeholder="Find help and services" data-flip-id="search" data-flip-config="{&quot;translate&quot;:true}"
    data-portal-key="search" value="">
  <div class="sc-likbZx jTaCQM" data-flip-id="background" data-flip-config="{&quot;translate&quot;:true,&quot;scale&quot;:true}" data-portal-key="search"></div><button class="sc-eKZiaR cUDyRl sc-hZSUBg fcnPjp" type="submit" data-flip-id="icon"
    data-flip-config="{&quot;translate&quot;:true}" data-portal-key="search"><span role="img" aria-label="Submit search query" class="css-snhnyn"
      style="--icon-primary-color: var(--ds-icon, #6B778C); --icon-secondary-color: var(--ds-surface, #FFFFFF);"><svg width="24" height="24" viewBox="0 0 24 24" role="presentation">
        <path d="M16.436 15.085l3.94 4.01a1 1 0 01-1.425 1.402l-3.938-4.006a7.5 7.5 0 111.423-1.406zM10.5 16a5.5 5.5 0 100-11 5.5 5.5 0 000 11z" fill="currentColor" fill-rule="evenodd"></path>
      </svg></span></button>
</form>

Text Content

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can we help you with?","sharedPortalName":"ObservSMART
Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"What
can we help you with?","sharedPortalName":"ObservSMART
Portal","localeDisplayName":"English (United
States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2563a4","helpCenterTitleColor":"#fffdfb","useDefaultBanner":false,"isBannerAvailable":false},"sharedPortal":{"name":"ObservSMART
Portal","description":"<p>Welcome to the help center - we're here to help! Raise
a request from the options
provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://invisalert.atlassian.net/wiki","kbLinkDomainURLs":["https://support.portal.observsmart.com","https://invisalert.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"7","key":"issd","name":"ObservSMART
Service Desk","description":"<p>Welcome! You can raise a request for ObservSMART
Service Desk using the options
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{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=invisalert","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"61c9cc8da062ee43f62877e8ed16254d695ab100_lout","baseUrl":"https://support.portal.observsmart.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://invisalert.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"53958c0f-dce5-486e-95cb-aa383691279d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}

 * Log in


WHAT CAN WE HELP YOU WITH?




TOPICS

 1. Can't Login
     1. Forgot password
     2. Don't have an account

 2. Beacon Related Issue
     1. Beacon Not Pairing

 3. Patient Related Issue
     1. Patient stuck in session
     2. Patient in wrong location
     3. Patient stuck in OBS
    
    Show 1 more
 4. Error Messages
     1. Error 500 - Will not save picture or environment alert settings has not
        been defined.
     2. Network error 1130
     3. Network error 1150
    
    Show 1 more
 5. Network
     1. Slow network
     2. Tablet offline

Welcome! You can raise a request for ObservSMART Service Desk using the options
provided.


CONTACT US ABOUT

 * Beacon Support
   Beacon Not Pairing, Can’t pick up beacon signal, Other / Not Listed
   
 * Configuration Requests
   Add a modify a room, Add or modify a unit, Add Patient risk flags, Other /
   Not Listed
   
 * Patient Issues
   Patient transfer not showing in ObservSMART, Patient admission not showing in
   ObservSMART, Patient discharge issues, Stuck in a session, Other / Not Listed
   
 * Logins and Accounts
   Stuck in a session, Getting kicked out of ObservSMART, Other / Not Listed
   
 * Applications
   Patient transfer not showing in ObservSMART, Patient admission not showing in
   ObservSMART, Patient discharge issues, Getting kicked out of ObservSMART,
   Cannot reach server error, Error codes, Other / Not Listed
   
 * Orders
   Order Materials, Other / Not Listed
   
 * Error Messages
   Cannot reach server error, Error codes, Other / Not Listed
   


SUGGESTED FORMS

 * Beacon Not Pairing in ObservSMART Service Desk
   
   Get assistance with pairing beacons



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