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CCW EUROPE DIGITAL SUMMIT

14th - 15th June, 2022 | Invite Only Exec Day 21st June | Online


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#CCWEurope

EUROPEAN DIGITAL FLAGSHIP OF THE LARGEST GLOBAL CUSTOMER CONTACT COMMUNITY

500



Attendees



15



Expert Speakers



2



Focused Days



8



Hours of Learning






MASTER THE SILVER SERVICE EXPERIENCE WITH CX CONSISTENCY & OPERATIONAL
EXCELLENCE

The pandemic bought unpredictability and disruption to customer service, and
we’re still on rocky waters. As organisations seek to achieve business
continuity, customer loyalty and employee satisfaction, creating consistent
experience has never been more vital. Whether it’s embedding CX across the
business, balancing standardisation with differentiation across regions, or
upholding quality across service channels. Maintaining consistency requires a
finely tuned strategy of operational excellence, continuous improvement, and
unwavering customer-centricity.  

This June, CCW returns to provide the customer management community with the
strategies and solutions you need to attract, retain and delight your customers
and employees. Join us for implementation strategies on consistently superior
experience, optimal channel strategy, and delivering CX at scale.  



REGISTER YOUR PLACE

2022 EXPERT SPEAKERS: 

Angela Hartnett OBE

Michelin Star Chef

Murano

Mikkel Lyngbo Nielsen

Vice President, Chief Real Estate Officer

Ericsson

José Ma. Guido Avila

Customer Engagement Transformation Lead

Sanofi

Rogério Correia

Head of ROI & Optmization

FarFetch

 1. 

View All 2022 Speakers


PLACE YOUR BUSINESS FRONT OF MIND AT THE 100% VIRTUAL EUROPEAN FLAGSHIP OF THE
LARGEST GLOBAL CUSTOMER CONTACT EVENT SERIES

Join this leading virtual event to meet with these senior professionals as they
look to actively improve their Customer Management strategies and futureproof
their approach in this challenging time.

SPONSORSHIP OPPORTUNITIES


INTRODUCING OUR
STAR SPEAKER 💫💫

Joining us this June is 
Angela Hartnett MBE!
Angela Hartnett, MBE, is one of the UK’s most loved chefs and restaurateurs,
known for her sophisticated yet simple, Italy-inspired cooking. 
In 2007 Angela was awarded an MBE for services to the hospitality industry, and
the following year she opened her own restaurant, Murano in Mayfair, where she
is Chef Proprietor, and holds a Michelin star.

We look forward to experiencing this unqiue session at CCW Europe!



REGISTER YOUR FREE PLACE


JOIN THE CCW EUROPE COMMUNITY!

EUROPE'S LEADING HYBRID CUSTOMER MANAGEMENT PORTAL

Engage with market-leading experts through sessions to exchange key inputs from
your peer-group on the most pressing industry topics

AN ALL ACCESS HYBRID EVENT EXPERIENCE

Rest assured you'll get to experience cutting edge content no matter what format
you choose

MOTIVATIONAL CELEBRITY SPEAKERS

Be inspired with leadership, performance and excellence on your CX journey

EXCLUSIVE 'EXECUTIVE ACCESS ONLY DAY'

Promising immersive learning and networking opportunities with the most senior
leaders

Learn More

IN PARTNERSHIP WITH :



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