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Join us on 10/8 for Frontlines! Be the first to see game-changing new Front
features and learn how to win in the future of customer service.

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Front logo

 * Product
   
   
   What is Front?
   
    * Product overviewLearn how Front helps build stronger customer
      relationships and operational efficiency
   
    * Front in 2 minSee how Front keeps all responses fast, accurate, and human
   
   Capabilities
   
    * Omnichannel inboxManage shared inboxes for all channels in one place
   
    * Live chatHelp customers in the moment with AI chatbots and live chat
   
    * CollaborationWork more efficiently with next-level team coordination
   
    * AI chatbots and agent assistanceDeliver instant resolutions and improve
      agent efficiency with AI
   
    * Support ReportShowcase your real-time service metrics to build trust with
      customers
   
    * Knowledge baseResolve customer inquiries faster and unlock deflection to
      scale your support
   
    * Workflow automationOrganize, route, and resolve communication at scale
   
    * Integrations and APISeamlessly connect other systems to sync customer
      data, context, and channels
   
    * AnalyticsInform decisions with team performance, workflow, and customer
      insights

 * Solutions
   
   
   Industries
   
    * TechnologyWork together to deliver an unparalleled customer experience
   
    * Financial ServicesRespond faster to nuanced questions—and build trust
      along the way
   
    * LogisticsBalance high email volume with your fastest response rate yet
   
    * ManufacturingFulfill complex orders with ease—and build customers for life
   
    * Professional ServicesDeliver extraordinary client experiences at scale
   
    * TravelMake every guest, partner, and vendor feel like a VIP at scale
   
   Teams
   
    * Customer Service and SupportEngage effortlessly with customers across
      every channel
   
    * OperationsCentralize information and impress customers with ease
   
    * Inbound SalesSend quotes and close deals faster than ever before
   
    * Account ManagementManage and deliver for clients without the headache
   
    * SuccessDrive net retention by making every customer feel like your only
      one

 * Pricing
   
 * Resources
   
   
   Explore
   
    * BlogStories that focus on building stronger customer relationships
   
    * Customer StoriesSee how our customers are powering their businesses with
      Front
   
    * Front’s Support ReportSee our support team’s real data and performance
      metrics, pulled from Front Analytics
   
    * SecurityEnsure your data’s confidentiality, integrity, and availability
   
   Learn
   
    * Guides & WebinarsSign up for trainings, watch videos, and download
      resources
   
    * Front CommunityAsk questions, get answers, and connect with fellow Front
      users and experts
   
    * Front AcademyEnroll in courses to learn best practices and achieve your
      goals with Front
   
    * Help CenterNeed help with Front? Search for answers or browse our
      knowledge base
   
   Connect
   
    * Integrations DirectoryCustomize Front for your business with 110
      integrations
   
    * Developer PortalLearn about Front’s APIs and build your own custom
      integrations
   
    * Channel PartnershipsPartner with us to expand your services, drive new
      business, and get support
   
    * Download AppGet Front on your devices

 * Contact Us
   
   
   Get in touch
   
    * Talk to SalesGot a specific question for our Sales team? Get an answer
      here
   
    * Email us for supportNeed help using Front? Our team of product experts is
      here to troubleshoot

Sign InTry for FreeRequest a Demo

 * Product
   
   
   What is Front?
   
    * Product overviewLearn how Front helps build stronger customer
      relationships and operational efficiency
   
    * Front in 2 minSee how Front keeps all responses fast, accurate, and human
   
   Capabilities
   
    * Omnichannel inboxManage shared inboxes for all channels in one place
   
    * Live chatHelp customers in the moment with AI chatbots and live chat
   
    * CollaborationWork more efficiently with next-level team coordination
   
    * AI chatbots and agent assistanceDeliver instant resolutions and improve
      agent efficiency with AI
   
    * Support ReportShowcase your real-time service metrics to build trust with
      customers
   
    * Knowledge baseResolve customer inquiries faster and unlock deflection to
      scale your support
   
    * Workflow automationOrganize, route, and resolve communication at scale
   
    * Integrations and APISeamlessly connect other systems to sync customer
      data, context, and channels
   
    * AnalyticsInform decisions with team performance, workflow, and customer
      insights

 * Solutions
   
   
   Industries
   
    * TechnologyWork together to deliver an unparalleled customer experience
   
    * Financial ServicesRespond faster to nuanced questions—and build trust
      along the way
   
    * LogisticsBalance high email volume with your fastest response rate yet
   
    * ManufacturingFulfill complex orders with ease—and build customers for life
   
    * Professional ServicesDeliver extraordinary client experiences at scale
   
    * TravelMake every guest, partner, and vendor feel like a VIP at scale
   
   Teams
   
    * Customer Service and SupportEngage effortlessly with customers across
      every channel
   
    * OperationsCentralize information and impress customers with ease
   
    * Inbound SalesSend quotes and close deals faster than ever before
   
    * Account ManagementManage and deliver for clients without the headache
   
    * SuccessDrive net retention by making every customer feel like your only
      one

 * Pricing
   
 * Resources
   
   
   Explore
   
    * BlogStories that focus on building stronger customer relationships
   
    * Customer StoriesSee how our customers are powering their businesses with
      Front
   
    * Front’s Support ReportSee our support team’s real data and performance
      metrics, pulled from Front Analytics
   
    * SecurityEnsure your data’s confidentiality, integrity, and availability
   
   Learn
   
    * Guides & WebinarsSign up for trainings, watch videos, and download
      resources
   
    * Front CommunityAsk questions, get answers, and connect with fellow Front
      users and experts
   
    * Front AcademyEnroll in courses to learn best practices and achieve your
      goals with Front
   
    * Help CenterNeed help with Front? Search for answers or browse our
      knowledge base
   
   Connect
   
    * Integrations DirectoryCustomize Front for your business with 110
      integrations
   
    * Developer PortalLearn about Front’s APIs and build your own custom
      integrations
   
    * Channel PartnershipsPartner with us to expand your services, drive new
      business, and get support
   
    * Download AppGet Front on your devices

 * Contact Us
   
   
   Get in touch
   
    * Talk to SalesGot a specific question for our Sales team? Get an answer
      here
   
    * Email us for supportNeed help using Front? Our team of product experts is
      here to troubleshoot

 * Sign In
 * Try for FreeRequest a Demo


THE PLATFORM FOR EXCEPTIONAL CUSTOMER SERVICE AT SCALE

5-star service for your customers. Unmatched efficiency for your team. Powered
by AI.

Try for FreeRequest a Demo
Take a tour →



FOR MODERN SERVICE TEAMS WHO PUT CUSTOMERS FIRST


Shared inbox

Live chat

Team collaboration

AI bots & assistance

Omnichannel

Knowledge base

No-code automation

Integrations
Try for FreeRequest a Demo


WHY TEAMS CHOOSE FRONT

Real-time collaboration, automation, and AI take service to the next level. Get
the efficiency of a help desk with the familiarity of email or Slack for
top-quality service that stands out.


FASTER AND MORE INTUITIVE

Handling an issue shouldn’t take 10 clicks or switching tools. Quickly
collaborate behind the scenes for smooth resolution, every time.

Learn more →


EASIER TO MAINTAIN

Automate processes with no-code workflows and integrations that are simple to
implement and update. No costly consultants required.

Learn more →


PRACTICAL AI TO HELP YOU SCALE

Answer live chats instantly with an AI-enabled bot, and give your team an AI
boost on every reply. It’s a win-win for you and your customers.

Learn more →


UNPARALLELED SERVICE QUALITY

Teams using Front exceed industry benchmarks for customer satisfaction by 9%.
Give your team and customers the experience they deserve.

Learn more →


8,500+ BUSINESSES CALL FRONT A "GAME CHANGER"

482%return on investment

“After switching from Zendesk, we saw productivity improve by 40% in our member
support team.”

Learn more →
11,000hours saved per year

“We’re able to handle the same volume of customer emails with 25% less staff.
It’s really made us more efficient.”

Learn more →
$60kproduction savings

“It’s so flexible yet powerful and helps us see where the pain points are in our
processes. It’s been a game changer!”

Learn more →
97%average CSAT

“We’ve reduced our response time from the industry average 12 hours to 30
minutes, and our CSAT is at an all-time high.”

Learn more →
$445ksupport cost savings

“Our agents who’ve worked in support roles elsewhere say they love the way
collaboration is handled in Front.”

Learn more →
482%return on investment

“After switching from Zendesk, we saw productivity improve by 40% in our member
support team.”

Learn more →
11,000hours saved per year

“We’re able to handle the same volume of customer emails with 25% less staff.
It’s really made us more efficient.”

Learn more →
$60kproduction savings

“It’s so flexible yet powerful and helps us see where the pain points are in our
processes. It’s been a game changer!”

Learn more →
97%average CSAT

“We’ve reduced our response time from the industry average 12 hours to 30
minutes, and our CSAT is at an all-time high.”

Learn more →
$445ksupport cost savings

“Our agents who’ve worked in support roles elsewhere say they love the way
collaboration is handled in Front.”

Learn more →
482%return on investment

“After switching from Zendesk, we saw productivity improve by 40% in our member
support team.”

Learn more →
11,000hours saved per year

“We’re able to handle the same volume of customer emails with 25% less staff.
It’s really made us more efficient.”

Learn more →
$60kproduction savings

“It’s so flexible yet powerful and helps us see where the pain points are in our
processes. It’s been a game changer!”

Learn more →
97%average CSAT

“We’ve reduced our response time from the industry average 12 hours to 30
minutes, and our CSAT is at an all-time high.”

Learn more →
$445ksupport cost savings

“Our agents who’ve worked in support roles elsewhere say they love the way
collaboration is handled in Front.”

Learn more →
See how leading service teams use Front →


REIMAGINE YOUR CUSTOMER SERVICE PLATFORM


THE FAMILIARITY OF EMAIL

Personalized for your customers and easy for your team to learn


THE POWER OF A HELP DESK

Streamlined communication to maintain service quality, even at scale


THE MAGIC OF AI

Instant answers and a productivity boost to resolve every issue faster

Get the familiarity of email, the power of a help desk, and the magic of AI
With Front, you really can have it all.


READY TO DELIVER EXCEPTIONAL SERVICE?

Try for FreeRequest a Demo

Product

 * Product
 * Pricing
 * Integrations Directory
 * Developer Portal
 * Get Started
 * Download App

Using Front

 * Omnichannel inbox
 * Live chat
 * Collaboration
 * AI chatbots and agent assistance
 * Knowledge Base
 * Workflow automation
 * Integrations and API
 * Analytics
 * Support Report
 * Front for Customer Support
 * Front for Logistics

Resources

 * Blog
 * Front Community
 * Front Academy
 * Help Center
 * Customer Stories
 * Channel Partnerships
 * Front Admin Certification

Learn

 * How to create AI-friendly help center articles
 * 5 best practices for stellar self-service support
 * Guide to 100% CSAT
 * 7 best customer service software
 * Front’s Support Report
 * Front vs. Zendesk
 * Front vs. Freshdesk

Company

 * About Us
 * Careers
 * Press
 * Security
 * Legal
 * Contact Us

 * 
 * 
 * 
 * 

 * SaaS Services Agreement
 * Privacy Notice
 * Google User Data Privacy Notice
 * Cookie Policy
 * Status

© 2024 FrontApp, Inc. All rights reserved.


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