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2 forms found in the DOM

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HOLD YOUR PACKAGE AT A SECURE LOCATION

Hold your package at a secure location


HOLD YOUR PACKAGE AT A SECURE LOCATION

Request to redirect a package that's already heading your way to a secure FedEx
location for pickup. Just enter your tracking number to get started.

Request to redirect a package that's already heading your way to a secure FedEx
location for pickup. Just enter your tracking number to get started.

Request to redirect a package that's already heading your way to a secure FedEx
location for pickup. Just enter your tracking number to get started.


Track now Track now Track now


NOT GOING TO BE THERE? NO PROBLEM.

Whether you need to sign for your package or just want a little extra security,
it's easy to request to hold a package for pickup at a convenient location near
you. See the three easy steps below for more information.

Go to our tracking page and enter your tracking number. Select Manage Delivery,
then Hold at Location.



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From the options provided, choose the location where you want to request your
package to be sent. You can also search for participating locations near you.



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Wait for a notification via text, automated phone call, or email letting you
know that your package is ready to be picked up.



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You can also use our free FedEx Delivery Manager® app to request that your
package be held for pickup. Just log in and select a location that’s convenient
for you. Plus, you’ll receive a QR code that makes picking up your package a
snap.




LEARN HOW TO REDIRECT A PACKAGE

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In a few simple steps, you can request to redirect an incoming package to a safe
and convenient location near you.

Sign Up Now






LEARN HOW TO REDIRECT A PACKAGE

In a few simple steps, you can request to redirect an incoming package to a safe
and convenient location near you.

Sign Up Now



YOU COULD WIN $5,000!*

Enter the Come In & Cash In Sweepstakes and earn an entry every time you pick up
or drop off a FedEx® package at any participating Dollar General location.

Enter Now



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HOLDING A PACKAGE AT A LOCATION


How does FedEx Hold at Location work?


I requested my package to be held for pickup at a FedEx location.

When your package is delivered to the FedEx location, you’ll be notified that
the package is ready for pickup. You’ll receive a text, automated phone call, or
email. Your notification type will depend on whether your phone number was added
to the shipping label and/or if you’re using the FedEx Delivery Manager® app.

 

Bring a government-issued photo ID.

 * If your name doesn’t match the name on the package label, you’ll need the
   tracking number.
 * If the address on your ID doesn’t match the address on the package label,
   you’ll also need to bring an alternative form of ID. You can use a utility
   bill or statement, health or auto insurance card, property statement from a
   county or city website, or credit card statement.

 

I’m picking up a missed delivery.

 * FedEx will hold your package for up to 7 days for both FedEx Ground® service
   and FedEx Express® service before it’s returned to the shipper.
 * You’ll need to bring your tracking number, government-issued photo ID, and
   your door tag number.
 * To learn where your package is being held, you’ll need to track your package.


What’s the difference between a hold for pickup at a location and redirecting a
package to be held at a location?


The difference is the timing of the request.

 * A request for FedEx® Hold for Pickup is made prior to the package being
   shipped. In other words, you intended for the package to be delivered to a
   FedEx location and held for pickup from the start of the shipment process.
 * A request to redirect a package to be held at a location for pickup is made
   after the package has been shipped. This means we’ll try to deliver the
   package to the FedEx location you indicate in your request to redirect it
   instead of the original delivery address.

In both instances, we’ll happily hold your package for pickup at your
convenience for up to 7 days.


What is FedEx® Hold for Pickup?


FedEx Hold for Pickup allows you to request packages to be held at a FedEx
location. Once redirected, you can pick up packages on your schedule at
locations that are convenient to where you work or live.


What is the deadline for using FedEx Hold for Pickup?


Requests made prior to midnight the day before scheduled delivery should be
available for pickup the next day.




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PICKING UP A PACKAGE


What do I need to bring to pick up a package at FedEx?


You’ll need a government-issued photo ID. If your ID address doesn’t match the
package label address, you’ll also need your tracking number and an alternative
form of ID. You can use a utility bill or statement, health or auto insurance
card, property statement from a county or city website, or credit card
statement.



When can I pick up packages from FedEx?


You should get a text, automated call, or email notifying you that your package
is ready for pickup. You can pick up your package any time after that during
normal business hours. Hours vary from location to location. Check the hours of
FedEx locations near you.



Where do I pick up my FedEx delivery?


If you requested your package to be held for pickup and we were able to meet the
request, go to the location you selected. If you’re not sure which location you
chose, call Customer Service at 1.800.GoFedEx 1.800.463.3339. If it’s a missed
delivery, you’ll need to track your package.



How long will a location hold my package for pickup?


FedEx will hold your FedEx Express® or FedEx Ground® package for up to 7 days.
After that, we’ll return it to the shipper.



How do I pick up a FedEx package early?


Although your package may be at a local facility, it won’t be available for
pickup until processed. FedEx will attempt to contact you by phone or email once
it’s processed and ready for pickup.

If you’ve been notified by FedEx that your package is ready for pickup, you’ll
need the tracking number or door tag and a government-issued photo ID that
includes the recipient's address.

Packages that are redirected to a FedEx location after they were shipped are
usually available on the original delivery date. Rarely, additional time may be
needed to get the package to the new location, depending on when the redirect
request was made.



Who can pick up my FedEx package?


Anyone who lives at the same address as you can pick up your package. They’ll
need the tracking number and a government-issued photo ID that proves they live
at the same address as the one on the package label. They can also use an
alternative ID to prove they live with you. They can bring a utility bill or
statement, health or auto insurance card, property statement from a county or
city website, or credit card statement with them as proof.


If you use FedEx Delivery Manager to request to redirect your package, you’ll
receive a QR code. You can share that code with someone, and they can use it to
pick up your package for you, as long as it doesn’t require an adult signature.


Why was my package taken to a FedEx location for customer pickup?


If a delivery requires a signature or if the package can’t be left at your home,
we may deliver your package to a nearby secure location for pickup, such as your
local FedEx Office or Walgreens store. With extended business hours, you can
stop by the location listed on your door tag to pick up your package on your
schedule, as early as the same day.




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PICKING UP A MISSED DELIVERY


How do I pick up a missed FedEx delivery?


First, you’ll need to find where your package is being held. Track your package.

You can also track your package:

 * Through the app by downloading the FedEx® Mobile app and scanning the barcode
   on your door tag. You will get specific information about your missed
   shipment and your available delivery options.
 * By texting “follow” and your door tag number to 48773 (ex: follow
   DT999999999999).
   If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my
   package,” then follow the prompts.


On the back of your door tag, you may also have the option to fill out a form
and leave it with your signature, authorizing a next-business-day redelivery.

Bring the door tag or tracking number and a government-issued photo ID to your
pickup location. Give them to the team member and sign for your package.

If the address on your government-issued photo ID doesn’t match the address on
the package label, make sure to bring an alternative ID  with a matching
address. You can use a utility bill or statement, health or auto insurance card,
property statement from a county or city website, or credit card statement.





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GENERAL FEDEX QUESTIONS


What does “last pickup” mean?


The last pickup is the last time packages are picked up from a FedEx location or
drop box on a particular day. If you bring your package in or drop it off after
the last pickup time, it will ship the next business day.



Why are certain delivery options unavailable to me?


Certain options may not apply to specific deliveries. For example, some shippers
may restrict certain delivery options. Or they may not allow recipients to
change the destination once the shipment is in transit. FedEx Delivery Manager
will allow recipients to select only eligible delivery options.





TIPS AND TOOLS FOR MANAGING YOUR DELIVERIES

PACKAGE MANAGEMENT FAQS

Discover how to manage deliveries, request a hold, and more with FedEx Delivery
Manager and Hold at Location services. 



see how


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PARTICIPATING RETAILER FAQS



Get details on what packages are eligible to be held at a location near you, how
long a package can be held, and more. 



SEE FAQS


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DOWNLOAD THE FEDEX® MOBILE APP

Get the power to stay on top of your deliveries, redirect packages, and create
new shipments, all from your phone.



get started



Need more help finding the right solution? Call us at 1.800.GoFedEx
1.800.463.3339.





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