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Call 01604 876 358 or email us


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PRIVACY POLICY


PART ONE:
PERSONAL INFORMATION AND PRIVACY


1. INTRODUCTION

1.1 Bis Henderson Consulting is required to follow the UK  General Data
Protection Regulation (GDPR) and the Data Protection Act 2018.

1.2 We take privacy very seriously and are committed to safeguarding the privacy
of our website visitors; this policy sets out how we will treat your personal
information. We will not sell, trade or rent your personal information to others
unless we have your permission or are required to do so by law.

1.3 We use data collected about you and your requirements to provide the best
service to you as a client or potential customer.

1.4 This Privacy Policy details how Bis Henderson Consulting uses and protects
any information obtained by us either from engaging with us via the website or
via delivering a service to you as a customer.

1.5 By using our website and agreeing to this policy, you consent to our use of
cookies in accordance with the terms of this policy. To view our Cookie Policy
please visit:

https://www.bis-hendersonconsulting.com/cookie-policy/


2. DATA WE COLLECT

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to, and use of, this
website (including your IP address, geographical location, browser type and
version, referral source, length of visit, page views and website navigation
paths);

(b) information that you provide to us when enquiring via our website forms or
direct emails to ‘www.bis-hendersonconsulting.com’ (including your name, job
title, company email address, company phone number);

(c) information that you provide to us when downloading content such as
whitepapers, strategy insights, brochures etc. (including your name, job title,
company email address, company phone number);

(d) information that you provide to us for the purpose of subscribing to our
email notifications and/or newsletters (including your name, email address and
job title);

(e) information contained in or relating to any communications that you send to
us or send through our website (including the communication content and meta
data associated with the communication);

(f) any other personal information that you choose to send to us throughout the
enquiry/scoping period or whilst we deliver services to you.

2.2 Before you disclose to us the personal information of another person, you
must obtain that person’s consent to both the disclosure and the processing of
that personal information in accordance with the terms of this policy.


3. LEGITIMATE INTEREST

3.1 Our Legitimate Interest in processing your information:

(a) Website Enquiries: (including enquiry forms and direct emails to
‘bis-hendersonconsulting.com’)

 * To direct your enquiry to the most relevant Senior manager/Director, to track
   your enquiry to its conclusion to ensure you are satisfied with the outcome/
   our response and for administrative purposes

(b) Content downloads (including Whitepapers, Strategy Insights, FAQ documents
and brochures):

 * To ensure receipt of downloaded content and to identify sales opportunities

(c) Signing up to receive email communications (including latest news, insights
and research)

 * To provide an audit trail of your ‘opt-in’ should it ever be necessary

(d) General:

 * To fulfil our contractual obligations to our clients
 * To ensure that our records are kept up-to-date
 * To maintain our business relationship with clients and prospects
 * To comply with legal requirements

 

It is therefore in the legitimate interests of all parties involved that Bis
Henderson Consulting can process personal data.


4. WHY WE COLLECT THIS DATA

4.1 Personal information submitted to us through our website will be used for
the purposes specified in this policy or on the relevant pages of the website

4.2 We may use your personal information to:

(a) process an enquiry;

(b) ensure downloaded content has been received;

(c) save an audit trail of your ‘opt-in’ and/or ‘opt out’ to email
communications;

(d) send you marketing communications that you have specifically requested (you
can inform us at any time if you no longer require the emails, either by using
the ‘unsubscribe’ button included on all marketing emails or by requesting to be
removed from the list by emailing dataprotection@bis-henderson.com

(e) provide suppliers with statistical information about our users (but those
third parties will not be able to identify any individual user from that
information);

(f) deal with complaints made by or about you relating to our website;

(g) keep our website secure;

(h) verify compliance with the terms and conditions governing the use of our
website;

(i) inform third parties who perform outsourced functions on our behalf such as
IT Consultants carrying out work on our IT systems, professional advisors and
auditors. We will always ensure that these third parties also comply with the UK
General Data Protection Regulation (GDPR) and Data Protection Act 2018.

4.3 Downloading content or submitting an enquiry does not automatically
‘opt-you-in’ to marketing communications, unless the tick box is selected upon
submission of form

4.4 Personal information may also be collected in the course of providing
services to you to ensure we fulfil our contractual obligations and to comply
with financial audits

4.5 We will not supply your personal information to any third party for the
purpose of their or any other third party’s direct marketing.


5. SHARING PERSONAL INFORMATION

5.1 We may disclose your personal information to any of our employees,
professional advisers, suppliers or subcontractors insofar as reasonably
necessary for the purposes set out in this policy.

5.2 We may disclose your personal information to any member of our Group of
companies (this means our subsidiaries, our ultimate holding company and all its
subsidiaries) insofar as reasonably necessary for the purposes set out in this
policy and to ensure we utilise our Group network to its best effect to benefit
our clients and prospects.

5.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we
are (or are contemplating) selling (you will be notified in the event of any
transfer and you will be offered an opportunity to opt-out); and

(e) to any person who we reasonably believe may apply to a court or other
competent authority for disclosure of that personal information where, in our
reasonable opinion, such court or authority would be reasonably likely to order
disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal
information to third parties.


6. INTERNATIONAL DATA TRANSFERS

6.1 Information that we collect may be stored, processed on cloud servers
located in the USA but only where businesses are registered under the US Privacy
Shield.


7. RETAINING PERSONAL INFORMATION

7.1 This Section 7 sets out our data retention policies and procedure, which are
designed to help ensure that we comply with our legal obligations in relation to
the retention and deletion of personal information.

7.2 Personal information that we process for any purpose or purposes shall not
be kept for longer than is necessary for that purpose or those purposes.

7.3 Notwithstanding the other provisions of this Section 7, we will retain
documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or
prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk).


8. WHERE WE STORE YOUR DATA

8.1 We take technical and organisational precautions to prevent the loss, misuse
or alteration of your personal information.

8.2 We store all personal information you provide us either on our secure server
in a UK data centre that is GDPR compliant or on Cloud Based Servers based in
the USA. However, only where businesses are registered with the Privacy Shield.
We have a Data Protection and Information Security policy in place to protect
the loss or misuse of information under our control.

8.3 You acknowledge that the transmission of information over the internet is
inherently insecure, and we cannot guarantee the security of data sent over the
internet.


9. AMENDMENTS

9.1 We may update this policy from time to time by publishing a new version on
this page of our website.

9.2 We will endeavour to inform you of any changes to our Privacy Policy but
recommend you check this page occasionally to ensure you are happy with any
changes to this policy.

9.3 If at any time you have questions or concerns about the policy, please
contact us at dataprotection@bis-henderson.com


10. YOUR RIGHTS

10.1 You have the following rights under the General Data Protection Regulation
in relation to how your personal data is processed. Should you wish to contact
us regarding exercising these rights then please do so by emailing us
at dataprotection@bis-henderson.com.  All requests made will be dealt with
within one month. However, this can be extended to two months in exceptional
circumstances.


10.2 RIGHT TO MAKE A SUBJECT ACCESS REQUEST (SAR)

10.2a You have the right to ask for a copy of the information we hold for you.
We will ask you to verify your identity and for further information about your
request.

10.2b We will not charge you to respond to your request for information unless
for example you have made repeated requests for the same information.

10.2c We could refuse to comply with your request for the same reasons.

10.2d We may withhold personal information that you request to the extent
permitted by law.


10.3 RIGHT TO OBJECT

10.3a You have the right to object to your data being processed.


10.4 RIGHT TO ERASURE – ALSO KNOWN AS THE RIGHT TO BE FORGOTTEN

10.4a You can request that Bis Henderson Consulting removes all your personal
data.  However, this is not an absolute right – we can keep your personal data
if we have a legal reason for doing so.

10.4b If you ask for your data to be erased we may ask whether you just do not
want to hear from us for a period of time or whether you want your data to be
permanently deleted.

10.4c If you have requested for your data to be erased, we will tell any third
parties to whom we have passed your data, that you have filed a request to
erase. They must also do the same. We are required to keep certain records, for
certain periods of time. These obligations will override any requests to erase
data or any objection to processing for so long as we must keep the data.


10.5 RIGHT TO RESTRICT PROCESSING

10.5a Under certain circumstances you have the right to request the restriction
of the processing of your data.


10.6 RIGHT TO COMPLAIN TO THE INFORMATION COMMISSIONER’S OFFICE (ICO)

10.6a If you feel that Bis Henderson Consulting is not meeting data protection
obligations, and if you are not satisfied with our response to your concerns,
then you may complain to the Information Commissioner’s Office, who will look
into the matter for you. Information on how to do this is available
at http://ico.org.uk/complaints.


10.7 RIGHT OF RECTIFICATION OF INACCURATE OR INCOMPLETE DATA

10.7a You are responsible for ensuring that all information supplied by you is
true, complete, accurate and not misleading or likely to mislead or deceive. You
have the right to request that Bis Henderson Consulting corrects any incomplete
or inaccurate data that we hold for you.

N.B Downloading content or submitting an enquiry does not automatically
‘opt-you-in’ to marketing communications, unless the tick box is selected upon
submission of form. You can instruct us at any time not to process your personal
information for marketing purposes by contacting
dataprotection@bis-henderson.com


11. PERSONAL DATA BREACHES

11.1 If we should suffer a data breach such as loss or theft of personal data
which is likely to cause a risk to you, then we must inform the ICO.  If there
is a high risk to you then we must inform you too. However, if the risk to you
is not high, nor likely, we will not (and are not required to) report it
externally.


12. DIRECT MARKETING

12.1 From time to time we may contact you regarding our services and those of
our Group Companies. We will do so if we have contacted you or done business
with you in the past. At all times, you will be provided an option to opt-out of
such marketing activities and you can do so by contacting
dataprotection@bis-henderson.com


13.THIRD PARTY WEBSITES

13.1 Our website includes hyperlinks to, and details of, third party websites.

13.2 We have no control over, and are not responsible for, the privacy policies
and practices of third parties.


14. UPDATING INFORMATION

14.1 Please let us know if the personal information that we hold about you needs
to be corrected or updated.


15. HOW WE USE COOKIES

15.1 In order to improve your web experience, Bis Henderson Consulting may from
time to time use cookies.  Our Cookie Policy describes in detail the cookies we
use and their purpose.


PART TWO:
OUR COMPANY DETAILS


1. DATA PROTECTION REGISTRATION

1.1 We are registered as a data controller with the UK Information
Commissioner’s Office.

1.2 Our data protection registration number is ZA093525.


2. OUR DETAILS

2.1 This website is owned and operated by Bis Henderson Consulting

2.2 We are registered in England and Wales

2.3 Company Number 08261425

2.4 Registered office: Seebeck House, 1 Seebeck Place, Knowlhill, Milton Keynes,
MK5 8FR

2.5 Principal place of business: Grange Park Court, Roman Way, Northampton, NN4
5EA

2.6 You can contact us by writing to the business address given above, by using
our website contact form, by email to dataprotection@bis-henderson.com or by
telephone on 01604 876358.


FOR MORE INFORMATION ON YOUR RIGHTS

Please visit the ICO website – www.ico.org.uk




USEFUL LINKS


 * About
 * Supply Chain Consulting
 * Logistics Consulting
 * Our Services
 * Meet the team


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CONTACT US



Northampton Office
Grange Park Court
Roman Way
Northampton
NN4 5EA

+44 (0)1604 876 358

Part of Bis Henderson Group © | Branding and Website by Nuke | Privacy Policy |
Cookie Policy | Terms & Conditions
 * Home
 * About
   * Meet the team
   * Enterprise Team
   * Case Studies
 * Supply Chain Consulting
 * Logistics Consulting
 * Our Services
   * Performance Enhancement
     * Process Improvement
     * Asset Optimisation
     * Operational Planning
     * KPI Management
     * Lean
     * Operational Support
     * Business Intelligence
   * Consultancy Outsourcing
     * Benchmarking
     * Supplier Evaluation and Selection
     * ITT Development and Process Management
     * Benefits Evaluation
   * Strategic Insight
     * Route to Market
     * Network Design
     * Ecommerce
     * Sourcing
   * Solution Design
     * Automation
     * Manufacturing Logistics
     * Fulfilment Centres
     * Transport Solutions
     * Systems
   * Capacity Improvement
     * Inventory Management
     * Simulation
     * Layout Optimisation
     * Seasonal Peak Support
   * Change Management
     * Programme Management
     * Migration
     * Implementation
     * TUPE
   * Mergers and Integrations
   * Returns Management
 * News
 * Contact


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