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CONDITIONS CHANGE QUICKLY.
CAN YOU?




LET US SHOW YOU
A BETTER WAY

Take advantage of our fully-integrated cloud-based platforms 
that bring together all aspects of your airline — 
delivering complete end-to-end cargo, operations, crew, 
passenger, and loyalty management.



EXPLORE HOW WE REDEFINE MISSION-CRITICAL AIRLINE FUNCTIONS


 * Ops & Crew
 * Cargo
 * Passenger
 * Loyalty


POWERING GLOBAL IMPACT 
FOR AIR CARGO

Drive end-to-end air cargo management and collaboration on a single platform,
providing your staff with powerful workflow management and automation tools.

 * End-to-end cargo sales and ground operations management
 * Increased productivity, efficiency, and agility
 * An open platform for partner collaboration
 * Accurately forecast cargo demand and capacity
 * Enable new products, services, and business models

Watch video



PROVEN SUCCESS

Find out how our data-driven platform drives new revenues, increased
collaboration, and operational efficiencies for our customers.


CASE STUDY: AMERICAN AIRLINES

See how leveraging our state-of-the-art platform makes airlines more responsive
to a dynamic and ever-changing airline cargo industry.

WATCH VIDEO


EBOOK: DEEPER PARTNERSHIPS

Discover three critical enablers for agile partnerships across the air cargo
ecosystem.

READ MORE


BLOG: UNLOCKING EFFICIENCIES

Read how closer collaboration with our ground handling partners allows us to
deliver even better service quality.

READ MORE


CASE STUDY


TRANSFORMING CARGO OPERATIONS AT AMERICAN AIRLINES

IBS Software helped one of the biggest carriers in the world modernize a
40-year-old system, migrating over 90 platforms into less than ten. The new
platform will be the workhorse for American Airlines, providing flexibility to
adapt and experiment with cargo management processes across its entire operation
for many decades to come.

Watch Video



CASE STUDY


DIGITIZING LEGACY AIR SYSTEMS FOR KOREAN AIR CARGO

IBS Software helped Korean Air move to a single open platform, realizing greater
system automation, data standardization, and integration of existing e-commerce
channels. This innovative partnership led to the launch of a first-of-its-kind
revenue management system, making IBS integral to the future of Korean Air.

Watch Video



CASE STUDY


BUILDING A MODERN AIRFREIGHT SALES BOOKING PLATFORM

IBS Software was chosen to be the end-to-end partner for quality ownership on
Lufthansa’s new booking platform. The project team worked closely with the
customer to build and execute a reliable quality acceptance road map. In
addition, the team supported an agile scrum model by recommending best
practices, aligning with project delivery goals.

Read case study
80
M

Tons of Cargo Shipped by Lufthansa Each Year


REALIZE THE BENEFITS ACROSS YOUR BUSINESS

Explore just a few of the many ways our platform transforms your airline.

Use Case: Contactless Checkin



Reduce customer wait times and staffing requirements with contactless check-in
and drop-off at airport facilities.

Use Case: Specialty Products



Efficiently handle unique requests and specialty products without disruption to
your overall cargo operations.

Use Case: iPartner Handling



Simplify air cargo operations for airlines and ground handlers through rich and
real-time collaboration.




WHAT TRANSFORMATION REALLY LOOKS LIKE

iCargo drives success for the world's most respected airlines, enabling them to
simplify air cargo management through a unified, collaborative platform.

Explore Our Interactive Demo


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COLLABORATE WITH YOUR ENTIRE TEAM IN REAL-TIME

Future-proof your airline operations with a centralized platform that provides
situational awareness, agility, and performance insights across flight, fleet,
hub, and crew operations.

 * Single source platform
 * Shared real-time information
 * Seamless disruption management
 * Intelligent, automated tools
 * Increased crew satisfaction

Watch video



PROVEN SUCCESS

See how our customers are gaining the agility and operational efficiency to
drive business forward.


BLOG: MANAGING AIRLINE OPERATIONS

Discover ten decision-making factors for your mission-critical airline
operations technology.

READ MORE


WHITEPAPER: A DIGITAL APPROACH TO
AIRLINE DISRUPTION

Explore how a centralized, digital solution protects against operational
disruptions, and aids successful contingency plans to support both airlines and
travelers.

READ MORE


CASE STUDY: LUFTHANSA

IBS successfully replaced a 40-year-old legacy Unisys system and became the
backbone of crew management within Lufthansa's IT landscape.

READ MORE


WHITE PAPER


FROM DECISION-MAKING TO DISRUPTION MANAGEMENT

A consolidation is taking place in the airline industry, with multiple airlines
grouping together for strategic reasons. However, serious challenges still
remain when integrating operational controls, as many divergent systems remain
siloed. Like never before, the heat is on to address these issues.

Read white paper


$
80
B

Annual Cost of Flight Disruption


EBOOK


ENABLING OPERATIONAL TRANSFORMATION IN A POST-COVID ECONOMY

For an industry known for its impediments to major transformations, airline
experts hypothesize that COVID-19 just might be a much-needed “jolt.” Soaring
from the ashes of this crisis could be lean and agile airlines—more resilient
and disruption-proof.

Discover how


$
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Airline Industry's Net Loss in 2020


CASE STUDY


REBUILDING DYNAMIC CREW AND FLEET OPERATIONS AT LUFTHANSA

IBS Software completely overhauled the Crew Management System IT landscape
hosted on the Unisys platform, and replaced it with the iFlight Crew platform
model of pairing, rostering, and flight and crew data. This took charge of the
underlying integration of crew management operations at Lufthansa, and is now at
the heart of all flight and crew operations.

Read case study
80

Crew Members Managed by Lufthansa Daily


REALIZE THE BENEFITS ACROSS YOUR BUSINESS

Explore just a few of the many ways our platform transforms your airline.

Use Case: Disruption Management



Better address disruptions caused by global events, weather and natural
disasters.

Use Case: Optimized Planning



Optimize your ability to plan for fleet, hub, and crew under a unified
cloud-based platform.




WHAT TRANSFORMATION REALLY LOOKS LIKE

iFlight drives success for the world's most respected airlines, enabling them to
simplify fleet, hub, and crew operations through a unified, collaborative
platform.

Explore Our Interactive Demo


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SETTING A FIRST-OF-ITS-KIND STANDARD FOR PASSENGERS

Drive value and engage travelers throughout the travel lifecycle – and beyond –
while simplifying critical underlying processes with iRetail.

 * Personalized retailing across touchpoints
 * Offer & Order Management compliant
 * Dynamic offers with continuous pricing
 * Data-driven insights & automation
 * Flexible payments and settlement options

Download playbook



NEW HORIZONS

Find out how to unlock new retail opportunities with iRetail, a modern platform
designed from the ground up with IATA's five strategic pillars for modern
retailing with offers and orders.


EBOOK: GAIN A STRATEGIC EDGE

Accelerate your airline´s transition to retailing with offers and orders by
adopting a three-phased approach.

READ MORE


EBOOK: INTERLINE WITH OFFERS AND ORDERS

Learn from an industry-first achievement that enables seamless customer retail
experiences across airline partners.

READ MORE


EBOOK: ML-BASED ANCILLARY REVENUES

Discover how to improve ancillary recommendations and boost revenues with ML.

READ MORE


CASE STUDY


OPENING NEW SKIES FOR FLY GANGWON WITH AN AGILE PSS MIGRATION.

Less than two years into business, SITA announced the discontinuation of its PSS
business, Fly Gangwon´s incumbent system, with a stringent deadline to migrate
to a new PSS and DCS provider. This was a major challenge on top of the business
disruptions that COVID-19 provoked. IBS Software worked closely with Fly
Gangwon´s business, and IT teams to go live in just five months.

Read case study



CASE STUDY


FROM START-UP TO 1 MILLION+ PAX IN JUST 6 MONTHS.

Bamboo Airways' key focus is on creating exceptional customer experiences and
achieving high passenger load factors. Find out how iFly RES enables innovative
retailing and scales to business needs.

Read case study



EBOOK


ACHIEVING DYNAMIC AIR TRAVEL PRICING

For decades, airlines have employed flexible pricing concepts. But don’t be
fooled—many existing applications referring to “dynamic pricing” are not dynamic
at all. Even flexible pricing is selected from pre-determined categories.
Personalized pricing—where each customer is a “segment of one”—is often debated,
but not implemented.

Find out why



REALIZE THE BENEFITS ACROSS YOUR BUSINESS

Explore just a few of the many ways our platform transforms your airline.

Use Case: Ancillary Revenue



Provide customers accurate ancillary service offerings throughout the buying
experience.

Use Case: Machine Learning



Use machine learning to drive intelligent analysis and better understanding of
the flying habits of your travelers.




WHAT TRANSFORMATION REALLY LOOKS LIKE

Discover how iRetail creates millions of new retail opportunities by delivering
greater value for your travelers and incremental revenue for you, while
simplifying mission-critical processes.

Explore Our Interactive Demo


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DON’T JUST MOVE YOUR PASSENGERS, 
INSPIRE THEM EVERYDAY

Make loyalty more rewarding through iLoyal's highly configurable solution.
Launch, test, and adapt innovative program designs and facilitate partner
integration to engage with your members across their entire journeys.

 * Single platform for multiple B2B & B2C programs
 * Agile partner integration
 * Every day earn & burn opportunities
 * Quick deployment of new loyalty products and initiatives
 * Highly scalable, flexible, and secure platform

Watch video



PROVEN SUCCESS

See how our customers use our highly-configurable loyalty platform to drive new
revenues, innovative member engagement, and value-added partnerships.


BLOG: MOVE FORWARD WITH
LOYALTY AND CRM

Discover why saying yes to innovation and enabling your business with a modern
loyalty platform is critical to ongoing success.

READ MORE


WHITEPAPER: NEXT-GEN LOYALTY

This white paper explores how highly configurable loyalty platforms drive
program innovation.

READ MORE


VIDEO: PARTNERSHIP WITH LATAM AIRLINES

See how we helped LATAM Airlines quickly implement iLoyal, and how the new
platform is supporting the growth of LATAM Pass.

WATCH VIDEO


CASE STUDY


A STORY OF THE LARGEST LOYALTY MERGER AND MIGRATION.

After its merger with Star Alliance Shanghai Airlines, SkyTeam member China
Eastern Airlines faced the mammoth task of consolidating the member base of both
airlines under its own flagship loyalty brand, Eastern Miles. With the help of
IBS Software’s state-of-the-art loyalty solution, iFly Loyalty, CEA successfully
transforming Eastern Miles into a profit center.

Download case study
80
M

Transactions Merged


EBOOK


FIVE STEPS TO ACCELERATE MEMBER ACQUISITION FOR AIRLINE LOYALTY PROGRAMS.

70% to 80% of an airline’s unique customers are not loyalty program members;
this is a huge marketing opportunity. To increase membership, mindsets must
shift to significantly change the way people think about a loyalty program. We
have to remove “Frequent Flyer Program” from the airline vocabulary.

Read more



CASE STUDY


CREATING A PERSONALIZED MEMBER PORTAL

SunExpress wanted to launch an innovative loyalty program, specifically
targeting the “Visiting Family and Relatives” market, spread across geographies
in Germany and Turkey, providing tailored offers and perceivable benefits to
customers. SunExpress selected IBS Software's iFly Loyalty platform as the
engine to handle all aspects of loyalty management.

Read case study
80

Member Registrations in 2 Years


REALIZE THE BENEFITS ACROSS YOUR BUSINESS

Explore just a few of the many ways our platform transforms your airline.

Use Case: Partner Revenue



Quickly integrate partners into your loyalty program to bring new offers to your
members.

Use Case: Personalization



Increase engagement with your loyalty programs through personalized offers and
more relevant communications.




WHAT TRANSFORMATION REALLY LOOKS LIKE

iLoyal empowers airlines to get the most out of their loyalty programs, enabling
them to increase engagement, partnership, and uncover new opportunities for
revenue.

Explore Our Interactive Demo


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WHAT TRANSFORMATION
REALLY LOOKS LIKE

Take advantage of our fully-integrated cloud-based platforms that bring together
all aspects of your airline — delivering complete end-to-end cargo, operations,
crew, passenger, and loyalty management.

EXPLORE

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