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Home » Policies
PRIVACY POLICY
Thank you for visiting our website (“Site”). Robbins Research International
(“RRI” or the “Company”) is committed to treating the personal and corporate
information of our Site users, customers, and vendors with respect and
sensitivity.
We’ve updated our Privacy Policy and improved our privacy practices so we can
better safeguard your data. This Site also uses cookies to personalize your
experience and target advertising. By continuing to use our Site, you accept
the terms of this Privacy Policy, our Terms of Use, and our Cookies policy. To
learn how to opt out of our use of Cookies on this Site, click here, but please
note that if you disable cookies you may not be able to use all the features of
our site.
This Privacy Policy (together with our Terms of Use and any other policies
referenced) identifies how we will collect and process any personally
identifiable information, such as your name, email, address, financial account
information, etc., that we collect from you, or that you provide to us.
If you are a California resident, our privacy practices comply with the
California Consumer Privacy Act of 2018 (“CCPA”), and any CCPA-specific
information is identified in this Policy. Explanation of your rights under the
CCPA can be found here.
If you are a resident of the European Economic Area (“EEA”), this Privacy Policy
also outlines additional policies applicable to our collection and processing of
your personal information, which can be found here.
As our services evolve and we perceive the need or desirability of using your
personal data collected in other ways, we may from time to time amend this
Privacy Policy. The effective date appears at the end of this Privacy Policy.
We encourage you to check our Site frequently to review the current Privacy
Policy in effect and any changes that may have been made to it.
By providing your Personal Information to us in any format (e.g., via email,
telephone, fax, or in person) and/or continuing to use any of our services or
visiting our Site you accept and consent to the practices described in this
Privacy Policy and Information Notice.
Introduction
What Personal Information does the Company collect?
How does the Company use Personal Information?
Do we share your Personal Information with any third parties?
Our storage of your Personal Information
Access to other websites
Protecting children’s privacy
Additional Policies in Compliance with the CCPA
Additional Policies in Compliance with EEA privacy laws
Conditions of use and changes to our Privacy Policy
Contacting us
1. INTRODUCTION
This Privacy Policy describes how the Company collects, uses, and shares
information about visitors to our website at www.tonyrobbins.com, attendees of
our programs, individuals who contact us to purchase materials or request
information, and other users of our services. The Website and our other
programs and services are the “Services.” This Policy describes how we obtain
and use personal data (which can be used to identify a specific individual) and
anonymous data (which cannot).
Region specific provisions. Certain provisions of this Policy, which are
clearly labelled, apply only to users who are citizens or residents of
particular regions (e.g., the EU or California). Otherwise, the Policy applies
to all users of our Services, regardless of location.
Children. The Services of Tony Robbins and Robbins Research International, Inc.
are not directed to children. If you become aware that a child (based on the
jurisdiction where the child lives, which in the United States means someone
under the age of 13) has provided us with Personal data without parental
consent, contact us at the location identified below in the Contact Us section.
2.WHAT PERSONAL INFORMATION DOES THE COMPANY COLLECT?
We collect personal information that you enter on our Site or otherwise
volunteer to us when you contact us to, among other things, make purchases,
request information, or register for or attend our programs. You can choose not
to provide certain information, but then you might not be able to take advantage
of many of our features.
For purposes of this Policy, “Personal Information” means information (whether
stored electronically or in paper based filing systems) relating to a living
individual who can be identified from that data (or from that data and other
information in our possession). Personal Information comprises the categories
of Personal Information defined by the CCPA, which includes:
Identifiers Name, address, email, phone, ssn, driver’s license Other Data
Financial information, medical information, health insurance information
Protected Classes Race, gender, sexual orientation, religion Commercial
Information Records of personal property, purchasing or consuming histories or
tendencies Biometric Information Fingerprints, retina scans, face prints
Internet Activity Browsing history, search history, IP address, website
interactions Geolocation Data GPS coordinates, location history Sensory Data
Audio, electronic, visual, thermal, olfactory Professional Data CV, resume,
employment history Education Data Educational background, grades, scores
Inferences Drawn the above categories, such as preferences, characteristics,
attitudes, predispositions, abilities, aptitudes, intelligence, psychological
traits
The examples given in this table are not meant to provide an exhaustive list,
but are examples of the kinds of data included in each category. RRI does not
collect Personal Information in every one of these categories, and we identify
below which categories we collect.
Personal Information under the CCPA also includes any other category of personal
information not included within the CCPA’s definition that are defined in
California Civil Code § 1798.80(e). We refer to this category as “Other Data,”
and it includes information such as financial information (bank account number,
credit card number, debit card number), medical information, health insurance
information, and insurance policy number.
RRI collects only that Personal Information that is relevant for the purposes
for which the data is requested. RRI does not use your Personal Information in
any way that is incompatible with the purposes for which it was collected or for
which you have consented.
INFORMATION YOU GIVE US
When you contact us through our Site, or by corresponding with us by phone,
e-mail, or otherwise, or attend an RRI event, we may collect Personal
Information including:
* Identifiers : name, address, email, and phone; for current or prospective
affiliates, suppliers, and subcontractors, personal information such as
social security number, federal tax ID number, or other relevant information,
as applicable
* Other Data ( 1798.80): credit card and account information collected when
you purchase products or services; medical and health data (e.g., as
necessary when participating in some of our live events); self-assessment
data and results, such as information you input when taking self-assessment
quizzes, DISC assessment tests, and the like;
* Protected classes : gender, sexual orientation, self-assessment data and
results (i.e., information you input when taking self-assessment quizzes,
DISC assessment tests, and registering for seminars);
* Professional Data : for those considering careers with RRI, professional
data and education information such as resumé or C.V., salary history,
education history, citizenship information, and position sought, as
applicable; [When considering an individual for employment, additional
Personal Information may be collected, as set forth in our Employee Privacy
Policy];
* Education Information : as needed for participation in programs and live
events;
* Inferences : Personal information about your goals and aspirations for our
products, services, and live events, or inferences derived from that
information.
* We do not collect or receive Biometric Information or Sensory Data.
INFORMATION WE COLLECT AUTOMATICALLY
* Internet Activity : When you visit our Site, our web server automatically
collects and stores the following information:
* The Internet protocol (IP) address used to connect your computer to the
Internet, referring website address, browser type and version, time zone
setting, browser plug-in types and versions, operating system and platform;
* Information about your visit, including the full Uniform Resource Locators
(URL), clickstream to, through and from our site (including date and time),
pages on our Site you viewed; page response times, download errors,
duration of page visits, page interaction information (such as scrolling,
clicks, and mouse-overs), methods used to browse away from the page, and
any phone number used to call our customer service number;
* Our Site uses cookies and pixel tags to collect this information.
INFORMATION WE RECEIVE FROM OTHER SOURCES
This is information we receive about you from third parties who operate other
Sites or services we use in order to provide our products and services to you.
We work closely with third parties, including, for example, business partners,
promoters, affiliates, and sub-contractors in technical, payment and delivery
services, advertising networks, marketing analytics providers, promotions, and
search information providers. We will notify you when we receive information
about you from them and the purposes for which we intend to use that
information.
COOKIES
Our Site uses cookies to personalize your experience and target advertising, and
we recommend you review our Cookies policy.
3. HOW DOES THE COMPANY USE PERSONAL INFORMATION?
INFORMATION YOU GIVE US
We will use this information:
* to provide you with the Services that you request from us;
* to carry out our obligations arising from any contracts entered into between
you and us, or between you and our promoters, affiliates, or distributors;
* to contact you in the future to provide you with information about other
products and services we offer, or that are offered by our affiliates or
third party vendors;
* to notify you about changes to our Services;
* to comply with applicable laws and regulations;
* to assess your suitability for participation in our live events, and to
determine additional RRI materials, services, or events to recommend and
market to you;
* for training purposes, quality assurance, and to record details about the
products and services you order from us;
* to make inquiries about you for credit reference purposes;
* to perform data analyses (including anonymization and aggregation of Personal
Information);
* for prospective employees, to respond to and process your job application and
CV.
INFORMATION WE COLLECT ABOUT YOU.
We will use this information:
* to provide targeted advertising and marketing services;
* to administer our site and for internal operations, including
troubleshooting, data analysis, testing, research, statistical, and survey
purposes;
* to improve our site to ensure that content is presented in the most effective
manner for you and for your computer;
* as part of our efforts to keep our site safe and secure.
INFORMATION WE RECEIVE FROM OTHER SOURCES.
We will combine this information with information you give to us and information
we collect about you. We will use this information and the combined information
for the purposes set out above (depending on the types of information we
receive).
4. DO WE SHARE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTIES?
RRI does not sell your Personal Information to any third parties. To provide
the Services, we sometimes disclose Personal Information to service providers
for business purposes. Sometimes we disclose your Personal Information to those
third parties, and they sometimes collect your Personal Information in the first
instance and provide it to us.
Our service providers are contractually obligated to comply with all applicable
laws (e.g., the CCPA), and all such third parties use your Personal Information
only on behalf of RRI and under the instructions of RRI on how your information
may be used and processed. RRI takes reasonable steps to ensure these third
parties use your Personal Information only for the purposes for which they have
been engaged by RRI, that they do not share or sell your Personal Information to
anyone else.
By enjoying our Services and sharing your Personal Information, you agree that
we have the right to share the categories of Personal Information we collect, as
identified in Section 2 with our service providers for the following business
purposes:
* Sales – for the purpose of fulfilling requests from you to purchase goods and
services from our Site or at our events;
* Targeted advertising – to provide advertising of RRI’s programs and services
on other Sites and platforms;
* Marketing – for the purpose of direct marketing of goods and services offered
by RRI and our affiliates that you may be interested in;
* Self-Assessment testing – for administering and providing self-assessment
testing services, including the DISC assessment test;
* Cloud services – for provision of cloud storage services;
* Contractual performance – for the performance of any contract we enter into
with you, or they enter with you on behalf of RRI;
* Web analytics — analytics and search engine service providers that assist us
in the improvement and optimization of our site;
* Medical assessment – for the analysis of medical and health information you
submit to determine if you are an appropriate participant in our live events.
We may also disclose your personal information to third parties in the following
circumstances:
* In the event that we sell or buy any business or assets, in which case we
will disclose your Personal Information to the prospective seller or buyer of
such business or assets as part of the purchase, transfer, or sale of
services or assets;
* If we sell all or substantially all of our assets to a third party, in which
case personal information about our customers will be one of the transferred
assets;
* If we are under a duty to disclose or share your Personal Information in
order to comply with any legal obligation, or any lawful request by public
authorities (including to meet national security or law enforcement
requirements), or in order to enforce or apply our terms of useand other
agreements; or to protect the rights, property, or safety of us, our
customers, or others.
Whenever we share information with third parties, we will take steps to ensure
that the third parties put in place adequate measures to safeguard your Personal
Information, and they will be required to use any Personal Information for only
the intended purpose for which it was shared.
5. OUR STORAGE OF YOUR PERSONAL INFORMATION
RRI uses reasonable and appropriate measures to protect your Personal
Information from loss, misuse and unauthorized access, disclosure, alteration
and destruction, taking into due account the risks involved in the processing
undertaken and the nature of the Personal Information we collect.
We will keep your personal data for as long as we need it, or as otherwise
prescribed by law, for the purposes set out above. This period will vary
depending on your interactions with us. We may also keep a record of
correspondence with you (for example if you have made a complaint about a
product) for as long as is necessary to protect us from a legal claim.
You may unsubscribe from any of our online e-mail updates and marketing by
following the unsubscribe instructions in the body of any e-mail message we have
sent to you. We will take commercially reasonable steps to implement your
unsubscribe requests promptly, but you may still receive promotional information
form us by mail for up to 60 days, and up to 10 days for e-mail. You may also
continue to receive information from those third parties to whom we have
previously disclosed your Personal Information.
Please note that when you unsubscribe from our marketing communications, we will
keep a record of your email address to ensure we do not send you marketing
emails in future.
6. ACCESS TO OTHER WEBSITES
Our Site may include links to and from other websites of our partner networks
and affiliates. If you follow a link to any of these websites, please note
that these websites are not covered by this Privacy Policy. We are not
responsible for the privacy practices of any third parties or the content of
linked sites although we do encourage you to read the applicable privacy
policies and terms and conditions of such parties or websites. This Privacy
Policy only applies to how RRI deals with your Personal Information, and it does
not apply to any other company or any other company’s websites even if you
access them via our Site. Please check those websites’ policies before you
submit any Personal Information to them.
7. PROTECTING CHILDREN’S PRIVACY
We are strongly committed to protecting the safety and privacy of children who
visit our Site. Our Site is not designed nor is it intended to be used by
children under 13, and we do not knowingly collect personal information online
from children under 13 and have adopted techniques to ensure compliance with
this Privacy Policy and the Children’s Online Privacy Protection Act of 1998
(“COPPA”). Our Site includes content that we believe to be unsuitable for
children under 13, and we encourage all parents to talk to their children about
online safety and to monitor their children’s use of the Internet.
8. ADDITIONAL POLICIES IN COMPLIANCE WITH THE CCPA
The CCPA affords California consumers the rights with respect to their Personal
Information set forth in this section.
8.1 RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, USED, DISCLOSED, OR SOLD
California consumers have the right to request that the Company disclose what
personal information it has collected, used, disclosed, and sold over the
12-month period preceding the Company’s receipt of such a request. To exercise
this right, a California consumer must submit to the Company a verifiable
request to know such information. This request can be submitted by following the
procedures set forth in the Contact Us section.
8.2 RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION
California consumers have the right to request the deletion of their personal
information collected or maintained by the Company. To exercise this right, a
California consumer must submit to the Company a verifiable request to delete
such information. This request can be submitted by following the procedures set
forth in the Contact Us section.
8.3 RIGHT TO NON-DISCRIMINATION FOR THE EXERCISE OF A CONSUMER’S PRIVACY RIGHTS
California consumers have the right to not be discriminated against because the
consumer exercised any of the consumer’s rights under the CCPA. That means that
the company may not deny goods or services to the consumer, charge different
rates for goods or services, or provide a different level or quality of goods or
services if the consumer chooses to exercise their rights under the CCPA
((unless the different rate or different level or quality is reasonably related
to the value to the business of the consumer’s data).
8.4 NOTICE OF FINANCIAL INCENTIVE
RRI offers a financial incentive to its users and clients who refer friends and
family to RRI. If you refer four people then you get a free ticket to UPW
valued at $1095
8.5 SUBMITTING A CCPA DATA REQUEST
To submit a request to know about the Personal Information we collect about you
as described in Section 8.1 or a request for deletion of your Personal
Information as described in 8.2, , please contact us by calling this toll free
number 800-488-6040 or by emailing us at support@tonyrobbins.com.
RRI is required to verify the identity of the individual requesting access to a
consumer’s data or requesting deletion of a consumer’s data. To verify your
identity, you must provide:
· userid and password for RRI’s Site; or
· if RRI has previously received your email address, RRI may verify that
you have access to that email address by sending a verification code; or
· if RRI has previously received your mobile number, RRI may text you a
verification code.
8.6 AUTHORIZED AGENT
California consumers may designate an authorized agent to exercise a CCPA right
on the consumer’s behalf. If a consumer utilizes an authorized agent to exercise
a CCPA right, the following proof that the agent has been authorized to act on
the consumer’s behalf will need to be provided:
· Proof of written permission by the consumer for the authorized agent to
act on his or her behalf and separate verification of the consumer; or
· Proof that the authorized agent holds a power of attorney to act on the
consumer’s behalf pursuant to Cal. Probate Code §§ 4000-4465.
9. ADDITIONAL POLICIES IN COMPLIANCE WITH THE EEA PRIVACY LAWS
In addition to the other policies described in this Privacy Policy, residents of
the European Union or the EEA are afforded the following additional rights and
protections as required by the General Data Privacy Regulation (“GDPR”). The
additional rights and protections set forth in this section of this Policy apply
only to residents of the European Union or the EEA.
9.1 GDPR DEFINITIONS
THE FOLLOWING ADDITIONAL DEFINITIONS APPLY TO THIS SECTION OF THE PRIVACY
POLICY:
“Controller” means the Company which is the organization that determines the
purposes for which, and the manner in which, any Personal Information is
Processed and used in its business.
“Processor” means any Person Processing Personal Information.
“Person” means a natural person, corporation, association, organization,
partnership, or other legal entity.
“Processing” is any activity that involves use of the Personal Information. It
includes, without limitation, obtaining, recording or holding the Personal
Information, or carrying out any operation or set of operations on the Personal
Information including organizing, amending, retrieving, using, disclosing,
erasing or destroying it. Processing also includes transferring Personal
Information to third parties.
9.2 THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
In order to comply with the GDPR, we are required to set out the legal basis for
the processing of your Personal Information. In accordance with the purposes
for which we collect and use your Personal Information, as set out above, the
legal basis for processing your Personal Information will typically be one of
the following:
* our own legitimate business interests, or the legitimate business interests
of our third party partners, promoters, affiliates, distributors, suppliers,
vendors, and subcontractors, such as, for example, providing direct marketing
to our customers of our products and services that we think would be of
interest, permitting prospective employees to search and apply for job
opportunities, handling inquiries from our promoters, affiliates,
distributors, vendors, and customers, or other instances where we have
carried out a legitimate interests assessment and have established an
existing legitimate interest;
* the performance of a contract that we have in place with you;
* your consent where appropriate; or
* compliance with our legal obligations, including to meet national security or
law enforcement requirements.
9.3 WHERE WE STORE YOUR PERSONAL INFORMATION
The data that we collect from you is stored on our servers or on servers
provided by cloud service providers, such as Amazon Web Services. If you are a
resident of the EEA, your Personal Information may be transferred within or
outside the EEA to areas where privacy laws may be less strict than in the EEA
(for such transfers of your Personal Information to our systems in the United
States, we comply with the US-EU Privacy Shield Framework and Swiss-US Privacy
Shield Framework as set forth here). By submitting your Personal Information,
you agree to this transfer, storing, and processing. We will take all steps
reasonably necessary to ensure that your data is treated securely and in
accordance with this Privacy Policy.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we will do our best to protect your Personal
Information, we cannot guarantee the security of your data transmitted to our
site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorized access.
9.4 ADDENDUM TO HOW LONG WE STORE YOUR PERSONAL INFORMATION
In some cases, there is a legal requirement to keep Personal Information for a
minimum period of time. Except in those circumstances, we do not keep your
Personal Information for any longer than is necessary for the purposes for which
the Personal Information was collected or for which it is to be further
processed.
9.5 YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION
Subject to certain exceptions, you have the following rights with respect to
your Personal Information:
* To receive or access a copy of the Personal Information that we hold about
you;
* To request that any inaccurate or incomplete Personal Information be
corrected or supplemented;
* To have your Personal Information erased, unless we have a legitimate reason
to retain the Personal Information (such as if we are required to do so for
legal reasons); and
* To ask us not to process your Personal Information for a particular purpose,
including for marketing.
All of these rights are subject to certain conditions and exemptions. For
example, RRI will not be obligated to erase your Personal Information if we need
to retain it to protect ourselves in the event of a legal claim.
To exercise any of these rights, please submit a written request to us using the
contact information set forth below. The Company reserves the right to charge a
fee in dealing with such a request as permitted by applicable law and
regulations. You may also opt out of receiving additional marketing information
by using the unsubscribe feature in any marketing email we send you.
10. CONDITIONS OF USE AND CHANGES TO OUR PRIVACY POLICY
If you choose to visit our Site and attend our events, your visit and any
dispute over privacy is subject to this Notice and our Terms of Use, including
limitations on damages, resolution of disputes, and application of the law of
the State of California. If you have any concern about our privacy practices,
please contact us with a thorough description, and we will try to resolve it.
As our business changes, our Privacy Policy and Terms of Use may change also.
We may e-mail periodic reminders of our notices and conditions, but you should
check our Site frequently to see recent changes. Unless stated otherwise, our
current Privacy Policy applies to all information that we have about you and
your account.
11. CONTACTING US
This Site is owned and operated by RRI. If you have any questions or
suggestions with respect to this Privacy Policy or our privacy practices, please
e-mail us at support@tonyrobbins.com, or you can contact us by mail at:
Robbins Research International, Inc.
9051 Mira Mesa Blvd P.O. Box 261229
San Diego, CA 92196
CCPA-SPECIFIC REQUESTS
Please submit CCPA-specific data requests through the procedures set forth in
Section 8.
[Updated June 09, 2020]
ROBBINS RESEARCH
INTERNATIONAL, INC.
9051 Mira Mesa Blvd P.O. Box 261229
San Diego, CA 92126
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