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https://meraki.cisco.com/meraki-support/policies/
Submission: On July 15 via api (July 15th 2024, 11:27:14 pm UTC) from US — Scanned from DE

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2 forms found in the DOM

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  <input id="global-search" autocomplete="off" class="global-search-input pb-1" type="text" placeholder="Search Meraki" name="s">
  <a href="#" class="hash-link close-search" aria-label="Close" title="Close Search"></a>
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Enable your workforce with the tools for success.

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Monitor, manage, and optimize your network.

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Converge networking and security stacks.

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MERAKI SUPPORT POLICY

Whether online, on the phone, or on-demand , our resources are available around
the clock to ensure you are well supported from initial deployment to network
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PRODUCT END-OF-LIFE (EOL) POLICY

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Cisco Meraki may find it necessary to discontinue products for a number of
reasons, including product line enhancements, market demands, technology
innovation, or the products simply mature over time and are replaced by
functionally richer products. We have set our end-of-life (EOL) policy to help
customers better manage their product end-of-life transition.

When a product reaches EOL, Meraki is committed to communicating important
milestones throughout the EOL period. These notifications will include the
initial EOL notification, the End of Sale (EOS) announcement, and the End of
Support (EOST) dates, as well as other key information pertaining to Cisco
Meraki products.

Any products being discontinued will be announced as End of Sale and identified
on the Cisco Meraki website up to six months prior to the discontinuation and
EOS date (also known as the last order date). On the EOS Date, discontinued
hardware products are removed from the price list and are no longer available
for purchase. The device-specific licenses corresponding to discontinued
hardware products will be available for purchase after the EOS Date, unless the
license(s) is/are listed in the “End-of-Life Products” list provided below.
Cisco Meraki typically provides support for a given product for a period of five
(5) years after the EOS date. If the discontinued product is not available for
replacement or repair of an in-warranty return, Cisco Meraki may replace the
discontinued product with functionally equivalent hardware and transfer the
remaining license term from the replaced product to the replacement hardware.

Although legacy Cisco Meraki products typically can connect to our cloud-based
management software for the entire useful life of the product, following the
EOST Date, some things may change, including the following:

* Cisco Meraki cannot guarantee that legacy hardware products will be able to
connect to the management software indefinitely following the EOST Date;
* Cisco Meraki Technical Support may no longer troubleshoot the legacy hardware
products;
* Cisco Meraki may no longer issue firmware updates or patches for the legacy
products; and
* New software features available for the management software may not be
compatible with the legacy hardware functionality or with the firmware
running on the legacy hardware.

If either of the first two situations above occurs, then we will use our best
efforts to provide the customer with a workable solution for upgrading from the
legacy hardware and, failing that, will credit the value of any remaining
license time attributable to the legacy hardware to the customer’s Dashboard
organization on a prorated basis.

SUMMARY

* End-of-Sale Announcement: Date of official end-of-sales notice, typically six
months prior to the last order date.
* End-of-Sale (EOS) Date: The last date to order the product through Cisco
Meraki point-of-sale outlets. After this date, the product is no longer for
sale via any channel.
* End-of-Support (EOST) Date: The last date a product will be affirmatively
supported by Cisco Meraki, typically five years following the EOS Date.

*Please note that announcements will be updated periodically to amend the
functionally equivalent products.

For a full list of product, announcements and dates, please refer to our Product
End-of-Life (EOL) Policies documentations article.

In some limited cases, Cisco Meraki may also find it necessary to discontinue
certain features. For more information, see the WAN Optimization feature
retirement notice.

RETURN POLICY AND REQUESTING A RMA

--------------------------------------------------------------------------------

Return policy terms may vary by region. Please refer to the Regional Return
Policies section for region-specific terms.

WARRANTY RETURNS

Cisco Meraki stands behind its products. Cisco Meraki hardware products come
with the following warranty periods:

Product
Warranty Period
MS Products
Lifetime**
MX Products
Lifetime**
MR Indoor Products
Lifetime**
MG Products
Lifetime**
MR Outdoor Products
1 year
MT Indoor Products
3 year
MV Products (except MV21, MV71, and MV2)
5 year***
Accessories*
1 year

*Original and replacement modular power supply units and fans for MS and MX
Products included in lifetime warranty.

**Product lifetime ends concurrently with product End-of-Support (EOST) Date as
described in Cisco Meraki’s End of Life (EOL) Policy.

***Warranty period for MV21, MV71, and MV2 is 3 years.

If you are experiencing hardware issues, for any product under warranty (as
described above), please contact Cisco Meraki support by logging in to dashboard
(Help > Get help) or by calling us.

To request a return materials authorization (RMA), please complete the RMA
request form in the Meraki dashboard. If your RMA request is approved, Cisco
Meraki will email you an RMA number and a return shipping label free of charge.
We will ship replacement units within five business days of receiving your
defective units. If no trouble is found, we will contact you before taking
further action.

If you require advance replacement, please call Cisco Meraki technical support.
Unless you have purchased Meraki Now, advance replacement orders will ship
within 1 business day on a best case effort basis.

Additional information about Cisco Meraki’s hardware warranty can be found in
Cisco Meraki’s End Customer Agreement.

MERAKI NOW

If you require replacement of Meraki products covered by Meraki Now services,
please call Meraki technical support and request Meraki Now advance replacement.
Please include the Meraki Now service tier and affected device serial number
(SN) with your request.

PRODUCT TRIAL RETURNS

If you would like to return units from a product trial, please go to your
product trial webpage (using the link your rep provided you with) and go to the
returns tab to fill out the RMA request form. If your trial hardware was shipped
to the US, Canada, or an EU member country you will also be able to print out a
return shipping label and ship the product back to Cisco Meraki at no charge to
you.

REFUND REQUESTS

Effective January 30, 2022, all new Cisco and Meraki orders submitted for
hardware, and any attached software, will be non-cancellable and cannot be
modified starting 45 days prior to the current estimated ship date. Meraki
license-only orders are not impacted by this policy. Non-cancellable orders are
not eligible for RMA credit and are not eligible for an RMA exception. For
additional information, please contact your Meraki representative.

To request a refund for your license-only order, please complete our RMA request
form. All returns must meet the following criteria:

1. You purchased the product through an authorized Cisco Meraki reseller or
directly from Cisco Meraki
2. You are the original purchaser of the product
3. You submit your refund request within 30 days of purchase
4. Your license is not a Meraki Subscription License*

If your refund request is approved, Cisco Meraki will email you an RMA number
and we will process your return. If you purchased through a Cisco Meraki
reseller, your refund will be issued by that reseller. If you purchased directly
from Cisco Meraki, we will issue a refund, typically within 15 days of
processing the return. (If you paid by credit card we will credit the original
credit card. If you paid by any other method, we will send you a check.)

Meraki Subscription Licensing refund criteria will remain the same as
“license-only orders”; however, your refund will be prorated based on your
Subscription Activation date. Please review cancellation policies and procedures
in the Meraki Subscription CCW Ordering Guide

SHIPMENT PREPARATION

* Please return units in their entirety. That is, include all power supplies,
antennas, and other components along with the original product box.
* Please use the original shipping carton and packaging material. If this is
not possible, use another shipping carton with padding to protect the units
from damage during shipping, and remove ALL inappropriate and/or inapplicable
label(s). DO NOT ship a product without a carton.
* The customer will be charged for product that is damaged due to insufficient
packaging.
* Once you have received your RMA number from Cisco Meraki via email, write
this RMA number in large letters on the exterior of the shipping carton.
Shipments to Cisco Meraki without an RMA approval will not be processed.
* If Cisco Meraki approves your RMA request, you will receive a confirmation
email containing an RMA number within two business days. The address to which
the product should be sent will also be included in that email.
* Cisco Meraki will provide a pre-paid return shipping label for warranty
replacement return shipments. Cisco Meraki will also provide a pre-paid
return shipping label for free trial return shipments from US (including
Puerto Rico), any EU member country, Australia, Canada, Chile, Colombia,
Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the
Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and
the United Kingdom. For all other returns it is your responsibility to
coordinate and pay for return shipping back to Cisco Meraki using the carrier
of your choice. Cisco Meraki recommends that the return package has a
tracking number and is insured for the proper value of its contents. Cisco
Meraki is not responsible for packages lost by carriers.

REGIONAL RETURN POLICIES

India Return Policy
Mainland China Return Policy
Russian Return Policy
South Korea Return Policy

ONLINE PRIVACY STATEMENT

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Cisco Systems, Inc. and its subsidiaries (collectively “Cisco”) are committed to
protecting your privacy and providing you with a positive experience on our
websites and while using our products and services (“Solutions”).

This Privacy Statement applies to Cisco websites and Solutions that link to or
reference this Privacy Statement and describes how we handle Personal Data and
the choices available to you regarding collection, use, access, and how to
update and correct your Personal Data. Additional information on our Personal
Data practices with respect to Cisco Solutions may be provided in Solution
specific privacy data sheets and maps, offer descriptions, or other notices
provided prior to or at the time of data collection. Certain Cisco websites and
Solutions may have their own privacy documentation describing how we handle
Personal Data for those websites or Solutions specifically. To the extent a
specific notice for a website or Solution differs from this Privacy Statement,
the specific notice will take precedent. If there is a difference in translated,
non-English versions of this Privacy Statement, the U.S.-English version will
take precedence.

WHAT IS PERSONAL DATA?

“Personal Data” is any information that can reasonably be used to identify an
individual, or otherwise make an individual identifiable, and may include name,
address, email address, phone number, login information (such as account number
and password), social media account information, or payment card number.

The types of Personal Data we may process depend on the business context and the
purposes for which it was collected. It may include:

* Contact, subscription, and account/registration details, as well as online
identifiers
* Login credentials where we require an account be made
* Communications content (such as audio, video, text), social media and
discussion forum, or other communications details when you interact with
Cisco
* Financial Information (such as bank account details or credit card
information)
* Details of an individual’s business and other interests and opinions (such as
information held in a customer relationship management database)
* Information about the user and usage of our websites and Solutions, including
System Information such as device identifiers and telemetry (such as IP or
MAC address) when such data is linked or tied to a specific individual’s
device

If we link other data with your Personal Data, we will treat that linked data as
Personal Data.

COLLECTION AND USE OF YOUR PERSONAL DATA

We may collect data, including Personal Data, about you as you use our websites
and Solutions and interact with us. We also acquire Personal Data from trusted
third-party sources and engage third parties to collect Personal Data on our
behalf, in accordance with applicable laws.

We may use your Personal Data for the purposes of operating and helping to
ensure the security of our business; delivering, improving, and customizing our
websites and Solutions; sending notices, marketing, and other communications;
and for other legitimate purposes permitted by applicable law.

We collect Personal Data for a variety of business reasons, such as:

* Customer relationship management and administration
* Order processing, including billing and payment
* Asset recovery and product returns and replacements
* Creating and managing user accounts
* Provisioning websites and Solutions and enabling the use of certain features
* Analyzing, personalizing, improving accuracy, and enhancing user experience,
communications, and interactions
* Sending communications to you, including for marketing or customer
satisfaction purposes, either directly from Cisco or from our partners
* Managing communications preferences. You can modify your communication
preferences at any time. See Your choices and selecting your communication
preferences below
* Contract performance, Solution delivery, and customer service
* Managing job applications
* Administering online education, testing, and certifications
* Facilitating conferences, webinars, and other events
* Protecting Cisco, our users, websites and Solutions, and others

If you choose to provide Cisco with a third party’s Personal Data (such as name,
email, and phone number), you represent that you have the third party’s
permission to do so. Examples include forwarding reference or marketing material
to a friend or sending job referrals. Third parties may unsubscribe from any
future communication following the link provided in the initial message or by
submitting a Privacy Request.

In some instances, Cisco and the third parties we engage may automatically
collect data through cookies, web logs, web beacons, and other similar
applications. Please read the Use of cookies and similar technologies section
below for more information.

YOUR PRIVACY RIGHTS

We need your help to keep your Personal Data accurate and up to date. We provide
options to access, correct, suppress, or delete your Personal Data:

* You can view or edit your Cisco.com Personal Data and preferences online by
using the Cisco Profile Management Tool.
* When Cisco is acting as a “data controller,” you can exercise your rights of
access and request corrections, suppression, objection, and deletion under
applicable data protection laws directly with Cisco as described in the
specific website and Solution documentation or by submitting a request
through the Privacy Request form.
* When Cisco is acting as a “data processor,” and you wish to exercise your
rights of access and request corrections, suppression, or deletion, Cisco
will direct you to the data controller under the applicable data protection
laws.
* If you need additional assistance, or help with accessing, correcting,
suppressing, or deleting your Personal Data, please feel free to contact us
directly. We will respond to your request within 30 days or as appropriate
under applicable data protection laws. If we are unable to honor your request
or need more time, we will provide you with an explanation.

YOUR CHOICES AND SELECTING YOUR COMMUNICATION PREFERENCES

We give you the option to receive a variety of information related to our
business, programs, websites, and Solutions. You can manage your communication
preferences at any time through the following methods:

* By following the instructions included in each promotional email from us to
unsubscribe from that mailing
* By completing and submitting this form or by contacting us via mail at: Cisco
Systems, Inc., Privacy Office, 170 West Tasman Dr., San Jose, CA 95134, USA.
Please be sure to include your name, email address, the communication
received, method of delivery (such as post, email, phone call, text), and any
additional information about the material you no longer wish to receive.
* For short message service (“SMS”) messages, reply “STOP,” “END,” or “QUIT” to
the SMS text message you have received

These choices do not apply to service notifications or other required
communications that are considered part of certain programs, websites, and
Solutions which you may receive periodically unless you cancel or stop use in
accordance with its terms and conditions. With your permission, your Personal
Data may be shared with third parties (such as Cisco business partners or
vendors) so that they may inform you about websites, programs, products, or
services that may be of interest to you. To opt out of Cisco sharing with third
parties for their marketing purposes, please submit a Privacy Request.

By using or engaging with our websites or Solutions, or otherwise providing
Personal Data to us, you agree that we may communicate with you regarding
security, privacy, and administrative issues relating to your use. For example,
if we learn of a security system’s breach, we may attempt to notify you by
posting a notice on our websites, sending an email, or otherwise contacting you.

DISCLOSING YOUR PERSONAL DATA

Personal Data may be processed by third parties for the purposes of operating
our business; delivering, analyzing, improving, securing, and customizing our
websites and Solutions; sending marketing and other communications related to
our business; and for other legitimate purposes permitted by applicable law(s);
or otherwise with your consent.

Personal Data may be disclosed in the following ways:

* Within Cisco and any of our worldwide subsidiaries for the purposes of data
processing, such as marketing, business operations, compliance, security,
website or Solution functionality, or storage
* With business partners, service vendors, authorized third-party agents, or
contractors to provide a requested website, Solution, service, or
transaction. Examples include processing of orders and credit card
transactions, hosting websites, hosting seminar registration, assisting with
sales-related efforts or pre/post-sales support, and providing customer
support.
* With Cisco business partners or vendors, so that they may share information
with you about their products or services. To opt out of Cisco sharing with
third parties for their marketing purposes, please submit a Privacy Request.
* In connection with, or during negotiations of, any merger, sale of company
assets, consolidation or restructuring, financing, or acquisition of all or a
portion of our business by or to another company
* In connection with, or during negotiations of, any merger, sale of company
assets, consolidation or restructuring, financing, or acquisition of all or a
portion of our business by or to another company
* With law enforcement officials, government authorities, or other third
parties as necessary to comply with legal process or meet national security
requirements; protect the rights, property, or safety of Cisco, our business
partners, you, or others; or as otherwise required by applicable law
* In aggregated, anonymized, and/or de-identified form that cannot reasonably
be used to identify you
* If we otherwise notify you and you consent to the sharing

SECURITY OF YOUR PERSONAL DATA

We take reasonable and appropriate steps to protect the Personal Data entrusted
to us and treat it securely in accordance with this Privacy Statement. Cisco
implements physical, technical, and organizational safeguards designed to
protect your Personal Data from accidental or unlawful destruction, loss,
alteration, and unauthorized disclosure or access. We also contractually require
that our suppliers protect such information from accidental or unlawful
destruction, loss, alteration, unauthorized disclosure, or access.

RETENTION AND DISPOSAL OF PERSONAL DATA

We will retain your Personal Data as needed to fulfill the purposes for which it
was collected. We will retain and use your Personal Data as necessary to comply
with our business requirements and legal obligations, resolve disputes, protect
our assets, and enforce our rights and agreements.

We will not retain Personal Data in identifiable form when the purpose(s) for
which the Personal Data was collected have been achieved and there is no legal
or business need to retain such Personal Data. Thereafter, the data will either
be destroyed, deleted, anonymized, and/or removed from our systems.

USE OF COOKIES AND SIMILAR TECHNOLOGIES

Cisco uses automatic data collection tools, such as cookies, embedded web links,
pixels, tags, and web beacons. These tools collect certain standard information
that your browser sends to us (such as Internet Protocol [IP] address, MAC
address, clickstream behavior, and telemetry).

These tools help make your visit to our websites and Solutions easier, more
efficient, and personalized. We also use the information to improve our websites
and Solutions, provide greater service and value, better understand your
potential interest in our websites and Solutions, and provide you with more
relevant ads and other content.

We partner with third parties to display advertising on our website and to
manage our advertising on other sites. Our third-party partners may use cookies
or similar technologies to provide you with advertising based on your browsing
activities and interests. Where this type of third party advertising is
disabled, generic, non-personalized ads will continue to be displayed.

For more information, or if you would like to opt out of interest-based
advertising, see How Cisco Uses Automatic Data Collection Tools.

To update your cookie preferences, click the “Cookies” link at the bottom of any
page on this website. Additionally, you may be able to use other tools to
control cookies and similar technologies. For example, you may have controls in
your internet browser to limit how the websites you visit are able to use
cookies.

AUTOMATED DECISION-MAKING

We process Personal Data using both manual and automated methods of processing.
Automated methods are often used to assist our manual methods in accordance with
applicable laws. Where an individual’s rights and legitimate interests may be
impacted by such automated decision-making, we will provide the impacted
individual the opportunity to inquire about the decision or request manual
review. Manual review may be conducted by Cisco employees or trusted third-party
business partners working on Cisco’s behalf.

LINKED WEBSITES

We may provide links to other third-party websites and services that are outside
Cisco’s control and governed by the respective third party’s privacy policy, not
by this Privacy Statement. We encourage you to review the privacy statements
posted on the websites you visit and in the applications you use.

FORUMS AND CHAT ROOMS

If you participate in a discussion forum, local communities, or chat room on a
Cisco website, you should be aware that the information you provide there (such
as your public profile and comments) will be made broadly available to others
and could be used to contact you, to send you unsolicited messages, or for
purposes neither Cisco nor you have control over. Also, please recognize that
individual forums and chat rooms may have additional rules and conditions. Cisco
is not responsible for the Personal Data or any other information you choose to
submit in these forums. To request removal of your Personal Data from our blog
or community forum, please submit a Privacy Request. In some cases, we may not
be able to remove all Personal Data and comments. In such cases, we will provide
you with a response and explanation.

CHILDREN’S PRIVACY

Cisco encourages parents and guardians to take an active role in their
children’s online activities. Cisco does not knowingly collect Personal Data
from children without appropriate parental or guardian consent. If you believe
that we may have collected Personal Data from someone under the applicable age
of consent in your country without proper consent, please let us know using the
methods described in the Questions, comments, and how to contact us section and
we will take appropriate measures to investigate and address the issue promptly.

INTERNATIONAL TRANSFER, PROCESSING, AND STORAGE OF PERSONAL DATA

As Cisco is a global organization, Personal Data may be transferred to Cisco in
the United States of America, to any Cisco subsidiary worldwide, or to third
parties and business partners as described above that are located in various
jurisdictions around the world. Similarly, Personal Data may be accessed from
countries where Cisco or its subsidiaries have operations. Cisco will transfer
your Personal Data in accordance with approved transfer mechanisms as well as
any applicable local legal requirements.

By using our websites and Solutions or providing any Personal Data to us, where
applicable law permits, you acknowledge and accept the transfer, processing, and
storage of such information outside of your country of residence where data
protection standards may be different.

Cisco safeguards and enables the global transfer of Personal Data in a number of
ways:

* APEC PRIVACY CERTIFICATION

Cisco’s global privacy program, described in this Privacy Statement, complies
with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules
system (CBPRs) and Privacy Recognition for Processors (PRP). The APEC CBPR
system and PRP provides a framework for organizations to ensure protection of
Personal Data transferred among participating APEC economies. More
information about the APEC Privacy Framework, CBPRs, and PRP can be found on
the CBPRs site. Our certification applies to our business processes across
our global operations that process and transfer Personal Data to/from our
affiliates around the world. To view our certifications, please see the APEC
CBPR System Directory and the APEC PRP Directory.

For more information on the scope of our participation, or to submit a
privacy inquiry through BBB National Programs, our Accountability Agent,
please click on the official seal below:

* EU BINDING CORPORATE RULES – CONTROLLER

Cisco’s global privacy program and policies have been approved by the Dutch,
Polish, Spanish, and other relevant European privacy regulators as providing
additional safeguards for the protection of privacy, fundamental rights, and
freedoms of individuals for transfers of Personal Data protected under
European law. Cisco’s Binding Corporate Rules—Controller (BCR-C) provide that
international transfers made worldwide by Cisco entities bound by these rules
as a controller of European Personal Data benefit from appropriate
safeguards.

A copy of our BCR-C can be found in our Global Privacy Policy. More
information about BCRs can be found on the European Commission site.

* EU-U.S. DATA PRIVACY FRAMEWORK, THE U.K. EXTENSION TO THE EU-U.S. DATA
PRIVACY FRAMEWORK, AND THE SWISS-U.S. DATA PRIVACY FRAMEWORK

EU/U.K. (and Gibraltar)/Swiss – U.S. transfer of Personal Data

When we transfer Personal Data out of the European Union (“EU”), European
Economic Area (“EEA”), the United Kingdom (“U.K.”)(and Gibraltar), and
Switzerland to countries that do not benefit from an adequacy decision, we
may rely on Standard Contractual Clauses, Binding Corporate Rules—Controller,
or other legal transfer mechanisms with appropriate safeguards in place to
protect Personal Data. Additionally, Cisco Systems, Inc. and its U.S. based
subsidiaries (collectively “Cisco-U.S.”) comply with the EU-U.S. Data Privacy
Framework (EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF, and the
Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) for transfers of Personal
Data from the EU, EEA, U.K. (and Gibraltar), and Switzerland to the U.S.

Data Privacy Framework

Cisco-U.S. has certified to the U.S. Department of Commerce that it adheres
to the EU-U.S. DPF Principles with regards to the processing of Personal Data
received from the EU and EEA in reliance on the EU-U.S. DPF and from the U.K.
(and Gibraltar) in reliance on the U.K. Extension to the EU-U.S. DPF.
Cisco-U.S. has also certified to the U.S. Department of Commerce that it
adheres to the Swiss-U.S. DPF Principles with regards to the processing of
Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. If
there is any conflict between the terms in this Online Privacy Statement and
the EU-U.S. DPF Principles, the U.K. Extension to the EU-U.S. DPF Principles,
and/or the Swiss-U.S. DPF Principles, the DPF Principles shall govern. For
more information about the DPF program, and to view our certification, please
visit the DPF Website.

Pursuant to the DPF Principles, Cisco-U.S. commits to the following:

* Cisco-U.S. is responsible for the processing of Personal Data it receives
under the DPF, and subsequently may transfer it to third parties acting as
agents on its behalf. Cisco-U.S. complies with the DPF Principles for all
onward transfers of Personal Data from the EU, EEA, U.K. (and Gibraltar),
and Switzerland (for examples of such transfers, see Disclosing your
Personal Data ), including the onward transfer liability provisions. In
certain situations, Cisco-U.S. may be required to disclose Personal Data in
response to lawful requests by public authorities, including to meet
national security or law enforcement requirements. Further, Cisco-U.S. is
committed to protecting Personal Data received from EU and EEA member
countries, Switzerland, and the U.K. (and Gibraltar) (see Collection and
use of your Personal Data for examples of the Personal Data Cisco processes
when you use our websites and Solutions and interact with us) in accordance
with the DPF’s applicable Principles and to help ensure Personal Data
collected from individuals is accessible to them as part of their
individual rights when Cisco is the Controller of the Personal Data (see
Your privacy rights). Furthermore, Cisco acknowledges the right of EU, EEA,
U.K. (and Gibraltar), and Swiss individuals to request access to their data
while it is in the U.S. and to correct, amend, and supplement inaccurate or
incomplete data. Said individuals also have the right to request erasure of
personal information that has been handled in violation of the DPF
Principles. Subject individuals interested in accessing their data should
see Disclosing your Personal Data for information on how to contact us, or
submit a Privacy Request online.
* In compliance with the EU-U.S. DPF Principles, the U.K. Extension to the
EU-U.S. DPF Principles, and/or the Swiss-U.S. DPF Principles, Cisco-U.S.
commits to resolve complaints about your privacy and our collection or use
of your Personal Data transferred to the U.S. pursuant to the DPF
Principles. EU, EEA, U.K. (and Gibraltar), and Swiss individuals with DPF
inquiries or complaints, or any questions or concerns regarding Cisco-U.S.
processing or international transfer of their Personal Data should first
contact Cisco-U.S. by submitting a Privacy Request online.
* Cisco-U.S. has further committed to refer unresolved privacy complaints
under the DPF Principles to a U.S.-based independent third-party dispute
resolution mechanism, DPF Services, operated by BBB National Programs. If
you do not receive timely acknowledgment of your complaint, or if your
complaint is not satisfactorily addressed, please visit
https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers
for more information and to file a complaint. This service is provided free
of charge to you.
* If your DPF complaint cannot be resolved through the above channels, under
certain conditions, you may invoke binding arbitration for some residual
claims not resolved by other redress mechanisms. See
https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
* Cisco-U.S. is subject to the regulatory enforcement powers of the U.S.
Federal Trade Commission.

COMPLAINT RESOLUTION

Cisco commits to resolve complaints and concerns about your privacy and our
collection and use of your Personal Data. If you have concerns or complaints
about your privacy and our collection and use of your Personal Data, please
contact us via the Privacy Request Form.

For complaints or concerns about your privacy and our collection or use of your
Personal Data transferred to the U.S. pursuant to the DPF Principles, please see
Data Privacy Framework.

Alternatively, you can contact the data protection supervisory authority in your
jurisdiction for assistance. (Note, Cisco’s main establishment in the EU is in
the Netherlands. As such, our EU lead authority is the Dutch Autoritiet
Persoonsgegevens.)

YOUR CALIFORNIA PRIVACY RIGHTS

CALIFORNIA CONSUMER PRIVACY ACT (CCPA) / CALIFORNIA PRIVACY RIGHTS ACT (CPRA)

For business purposes in the last 12 months, Cisco may have collected, used, and
shared Personal Data about you as described in this Privacy Statement. Each
category of data that may be used by Cisco or shared with third parties is
categorically outlined in this Privacy Statement.

California consumers have a right to: (1) request access, correction, and
deletion of their Personal Data, (2) opt out of the sale or sharing of their
Personal Data, and (3) not be discriminated against for exercising one of their
California privacy rights.

All individuals have the right to request access to and deletion of the
information Cisco holds about them either online via the Cisco Privacy Request
Form or by mail to Cisco Systems, Inc., Privacy Office, 170 West Tasman Dr., San
Jose, CA 95134, USA.

In addition, California residents may also submit a request by calling direct
408-906-2726 or toll free 833-774-2726 (833-PRI-CSCO).

Cisco does not sell the Personal Data of California consumers.

Cisco does not discriminate against individuals for exercising their privacy
rights.

View the Cisco CCPA Metrics Report.

CALIFORNIA SHINE THE LIGHT

Residents of the State of California, under California Civil Code § 1798.83,
have the right to request from companies conducting business in California a
list of all third parties to which the company has disclosed Personal Data
during the preceding year for direct marketing purposes. Alternatively, the law
provides that if the company has a privacy policy that gives either an opt out
or opt in choice for use of your Personal Data by third parties (such as
advertisers) for marketing purposes, the company may instead provide you with
information on how to exercise your disclosure choice options.

Cisco has a comprehensive Privacy Statement and provides you with details on how
you may either opt-out or opt-in to the use of your Personal Data by third
parties for direct marketing purposes. Therefore, we are not required to
maintain nor disclose a list of the third parties that received your Personal
Data for marketing purposes during the preceding year.

UPDATES TO THIS CISCO PRIVACY STATEMENT

We may update this Privacy Statement from time to time. If we modify our Privacy
Statement, we will post the revised version here with an updated revision date.
If we make material changes to our Privacy Statement, we may also notify you by
other means, such as by posting a notice on our websites or sending you a
notification. By continuing to use our website after such revisions are in
effect, you accept and agree to the revisions and to abide by them.

THE CISCO PRIVACY STATEMENT WAS REVISED AND EFFECTIVE AS OF SEPTEMBER 26, 2023.

Click here for the previous version of the Privacy Statement.

QUESTIONS, COMMENTS, AND HOW TO CONTACT US

We value your opinion. Should you have questions or comments related to this
Privacy Statement, please submit a Privacy Request or send mail to:

Chief Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA

Americas Privacy Officer
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134 USA

Europe, Middle East, and Africa (EMEA) Privacy Officer
Cisco Systems International BV
Haarlerbergweg 13-19,
1101 CH Amsterdam-Zuidoost, Netherlands

Asia Pacific, Japan, and China (APJC) Privacy Officer
Cisco Systems (USA) Pte Ltd
80 Pasir Panjang Road
Level 25, Maple Tree Business City 2
Singapore 117372

ONLINE PRIVACY STATEMENT SUMMARY

--------------------------------------------------------------------------------

The Cisco Online Privacy Statement and this summary apply to Cisco websites and
products and services (“Solutions”) that link to or reference the Online Privacy
Statement and describes how we handle Personal Data and the choices available to
you regarding collection, use, access, and how to update and correct your
Personal Data.

* Cisco respects and is committed to protecting Personal Data. Our Online
Privacy Statement reflects current global principles and standards on
handling Personal Data – transparency, fairness, and accountability.
* Our Privacy Policies and practices are designed to comply with applicable
laws around the world and to earn and maintain your trust in Cisco.

Below are some of the highlights of our Online Privacy Statement. Note,
additional information on our Personal Data practices with respect to Cisco
Solutions may be provided in Solution-specific privacy data sheets and maps,
offer descriptions, or other notices provided prior to or at the time of data
collection.

COLLECTION AND USE OF PERSONAL DATA

* We collect Personal Data for a variety of reasons, which may include
processing your order, providing our various websites and other Solutions,
providing you with a newsletter subscription, sending business and marketing
communications, personalizing your experience, and processing job
applications.
* We will use your Personal Data for the purposes stated in our Online Privacy
Statement or such other privacy notices that we may make available (e.g., our
Privacy Data Sheets, site or event-specific privacy notices, etc.).
* We may lawfully combine the information we collect from you with information
obtained from other sources to help us improve its overall accuracy and
completeness and to help us improve and better tailor our interactions and
performance with you.
* We may also collect information relating to your use of our websites and
web-based Solutions through the use of various technologies, including
cookies.

NOTICE AND YOUR CHOICES OF DATA USE

* We will use your Personal Data for the purpose for which it was collected and
will not use it for a different purpose without first asking for your
permission or having a legal basis for the use.
* We will ask your permission before we share your Personal Data with third
parties for any purpose other than the reason you provided it or as otherwise
stated in our Online Privacy Statement.
* For more information on your choices about how Cisco may process your
Personal Data or regarding our use of cookies or other web technologies, see
our full Online Privacy Statement.

YOUR PRIVACY RIGHTS

* Various data protection laws around the world provide individuals with
certain rights regarding their Personal Data. This may include the right to
access, correct, delete, object to, or limit the processing of your Personal
Data, or to submit a complaint to your local data protection authority. To
learn more about your privacy rights, see our Online Privacy Statement.
* To submit a request to exercise your privacy rights or to update your
communication preferences, please use the Privacy Request form.

DATA SECURITY

* We are committed to protecting your Personal Data against unauthorized use or
disclosure.

INTERNATIONAL DATA TRANSFERS

* As a global organization, Cisco Systems, Inc. and other Cisco Group
Companies, as well as their respective business partners and suppliers,
operate in countries located around the world. Cisco will transfer your
Personal Data in accordance with approved transfer mechanisms as well as any
applicable local legal requirements.
* Regardless of where your Personal Data is processed, we implement appropriate
safeguards to protect your Personal Data. For example, we enter into data
protection agreements with our suppliers requiring them to adhere to a
minimum standard for protecting your Personal Data. We have also implemented
the following safeguards:
* Cisco is certified under the APEC Cross Border Privacy Rules systemand
Privacy Recognition for Processors regarding personal data handling and
transfers to/from the APEC member economies. For more information on the
scope of our participation, or to submit a privacy inquiry through BBB
National Programs, our Accountability Agent, please click on the official
seal below:

* Cisco’s Binding Corporate Rules – Controller (BCR-C) provide that
transfers made worldwide by Cisco entities bound by these rules as a
controller of European Personal Data benefit from appropriate safeguards.
* Cisco is also certified and adheres to the EU-U.S. Data Privacy Framework
(EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF, and the Swiss-U.S.
Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S.
Department of Commerce regarding the collection, use, and processing of
Personal Data from the EU, EEA, the U.K. (and Gibraltar), and Switzerland.
* Cisco may also use the EU Standard Contractual Clauses (and/or their U.K.
and Switzerland counterparts) to provide additional safeguards for
Personal Data collected from the EU and EEA, the U.K., and Switzerland.

QUESTIONS, COMMENTS, OR CONCERNS

* Should you have questions, comments or concerns related to this Privacy
Statement or the treatment of your Personal Data, please use the Privacy
Request form.
* If you have an unresolved privacy or data use concern that we have not
addressed satisfactorily, please contact our U.S.-based third party dispute
resolution provider (free of charge).

MORE INFORMATION

* To find out more about our privacy practices, see the full version of our
Online Privacy Statement or such other privacy notices that we may make
available (e.g., our Privacy Data Sheets, site-specific privacy notices,
etc.).

Last updated: September 26, 2023

AUTOMATIC DATA COLLECTION TOOLS (COOKIES, ETC.)

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CISCO USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Our services (including our websites, web-based products and services, mobile
apps, e-mail, and marketing/advertising communications, together the “services”)
use cookies and other similar device identification technologies (collectively
“cookies”) to provide our services, to understand how they are used, and for
analytics, personalization, customization and marketing/advertising purposes.
You can read more about the types of cookies we (Cisco and our third-party
service providers) use, why we use them, and how you can exercise your cookies
choices below.

Our services may also include “widgets,” which are interactive mini programs
that run on our sites to provide specific services from other companies (such as
displaying the news, opinions, music, and more). Personal information, such as
your email address, may be collected through the widget. Cookies may also be set
by the widget to enable it to function properly. Information collected by these
widgets is governed by the privacy policy of the company that created it.

WHAT ARE COOKIES?

We use the term “cookie” to refer to all technologies which store and access
information on the device that you use to access our services, such as your
computer, tablet, or mobile phone. For example, we use HTTP cookies (web/browser
cookies), which are small data files (typically made up of numbers and letters)
that are downloaded when you access our services and allow us to recognize your
device. Click here for more information on cookies.

Cookies can be necessary and useful in a number of ways. For example, cookies
enable websites to recognize your device and are often used to help the website
function properly and to provide information to the owner(s) of the site.
Cookies are necessary to recognize or “remember” anything about visitors, such
as:

1. Whether a visitor is logged in
2. User-selected preferences
3. Items put in a user’s shopping cart

There are different types of cookies, including:

* Cookies served (i.e., set, shared, provided, offered) directly by Cisco
(“first party cookies”) and cookies served on our behalf, for example by
advertising and data analytics service providers (“third party cookies”)
* Cookies that only last as long as your browser is open are referred to as
“session cookies.” Session cookies are deleted automatically when you close
your browser.
* Other cookies are “persistent cookies” and remain after your browser is
closed, until cleared. For example, they store your device identifier and
recognize your device when you open and use your browser.

WHICH COOKIES DO WE USE, AND WHY DO WE USE THEM?

The following table sets out the different types of cookies that our services
use, why they are served them, and who serves them.

Type of cookie
Why we use these cookies
Who serves them

Essential Authentication Cookies
These cookies (including local storage and similar technologies) tell us when
you are logged in, so we can show you the appropriate experience and features
such as your account information, trip history, and to edit your account
settings.
Cisco

Security and site integrity cookies
We use these cookies to support or enable security features to help keep Cisco
safe and secure. For example, they enable us to remember when you are logged
into a secure area of the services and help protect your account from being
accessed by anyone other than you.
* OneTrust Cookie Consent
* TrustArc Privacy Compliance

Advertising
Things like cookies and pixels are used to understand and deliver ads, make them
more relevant, and track the efficacy of mobile application advertising
campaigns.
For example, we may read a cookie so we can serve you ads that may be
interesting (including personalized or customized) on other websites. We also
use this information to retarget users with relevant advertising. Similarly, our
partners may use a cookie, attribution service, or other similar technology to
determine whether we have served an ad and how it performed or provide us with
information about how you interact with them. This may involve storing cookies
on your local device.
* Adform
* Amazon Advertising
* AppNexus
* Baidu
* Bing Ad
* Facebook Conversion
* Facebook Events
* Floodlight Counter
* Google Ads Conversion Tracking
* Google Ads Remarketing
* Google Analytics
* Google Global Site
* Google Universal Analytics
* Index Exchange
* iPinYou
* LinkedIn
* LinkedIn Insights
* Nielsen DMP
* OpenX
* Oracle Bluekai
* PubMatic
* Rubicon
* Samsung Ads
* Sizmek
* StackAdapt
* TradeDesk
* Triplelift
* Twitter Analytics Conversion
* Twitter Conversion Tracker
* Yahoo Analytics

Analytics Localization
These help Cisco provide a localized experience. For example, we may store
information in a cookie that is placed on your browser or device so you see the
site in your preferred language.
Cisco

Site features and Services
These provide functionality that help us deliver products and services. For
example, cookies help you log in by pre-filling fields. We may also use cookies
and similar technologies to help us provide you and others with social plugins
and other customized content and experiences.
* Adobe Visitor ID
* Brightcove
* Cisco Cocoa Chat
* Marketo
* OpinionLab Pixel
* PriceSpider
* Qualtrics
* SalesForce Chat

Analytics and research
These are used to understand, improve, and research products and services,
including when you access the Cisco website and related websites and apps from a
computer or mobile device. For example, we may use cookies to understand how you
are using site features, and segmenting audiences for feature testing. We and
our partners may use these technologies and the information we receive to
improve and understand how you use websites, apps, products, services, and ads.
We may share information about this analysis with our partners.
* 6sense
* Adobe Analytics
* Adobe Audience Manager
* Adobe Target
* Adobe Visitor ID
* AppDynamics
* Bidswitch
* Bing Tracking
* Bizible
* Cision Pixel
* Clicktale/Content Square
* Cloudfront Loader
* comScore Mobile Metrix
* comScore Video Metrix
* DrawBridge
* Google Analytics 4
* Google Tag Manager
* IBM Watson Marketing
* Marketo
* NewsCred Analytics
* Nielsen Visual IQ
* Oracle Eloqua
* SalesForce Email studio
* Sprinklr
* Tealium
* Zift Analytics

HOW CAN YOU EXERCISE YOUR COOKIES CHOICES?

You have the right to choose not to accept certain cookies. However, even
optional cookies are an important part of how our services work, so you should
be aware that if you choose to refuse or remove certain cookies, this could
affect the usability and functionality of our services.

Most web browsers are set to accept cookies by default. If you prefer, you can
usually choose to set your browser to remove or reject browser cookies. To do
so, follow the instructions provided in your browser. Instructions are generally
located within the “Help,” “Tools,” or “Edit” menus.

Some third parties also provide the ability to refuse advertising cookies
directly by clicking on an opt-out link or you can opt-out proactively. How to
opt out of interest-based advertising:

* If you are located in the European Union
* If you are located in Canada
* If you are located in all other parts of the world

Removing or rejecting browser cookies does not necessarily affect third-party
flash cookies used in connection with our services. Get more information on how
to delete or disable flash cookies.

You can also change your preferences in relation to how this website uses
cookies.

FOR MORE INFORMATION

For further information about cookies, including how to see what cookies have
been set on your device and how to manage and delete them, visit
AllAboutCookies.org and Your Online Choices (for European Union residents).

“DO NOT TRACK” FUNCTION

Some web browsers may give you the ability to enable a “do not track” feature
that sends signals to the services you visit, indicating that you do not want
your online activities tracked. This is different than blocking or deleting
cookies as browsers with a “do not track” feature enabled may still accept
cookies. There is currently no industry standard for how companies should
respond to “do not track” signals, although one may develop in the future. Cisco
does not respond to “do not track” signals currently. If Cisco does so in the
future, we will describe how in this privacy statement. Learn more information
about “do not track.”

If you have any questions about our use of cookies, please click here to contact
us.

Last updated: October 31, 2022.

WEBSITE TERMS OF USE

--------------------------------------------------------------------------------

Last Updated: March 3, 2022

Why, hello there! Welcome to https://meraki.cisco.com! This site is operated by
Cisco Meraki (hereinafter “Meraki”, “we”, “us” or “our”). The following terms
and conditions (“Terms of Use”) govern your use of this website as well as any
other websites that Meraki may control (collectively, the “Site”). Your use of
the Site is subject to our Privacy Policy, including our Cookie Policy, which is
incorporated into these Terms of Use by reference. BY USING THE SITE IN ANY WAY,
YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE
TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Changes to the Terms of Use, Site and Site Content

All materials and information on the Site, including but not limited to Cisco
Meraki products and services, prices, text, files, images, logos, sounds and
videos (collectively, “Site Content”), is owned or licensed by or to Meraki.
Meraki reserves the right, in its sole discretion and without any liability, to
make changes to these Terms of Use, the Site and any Site Content, wholly or
partly, at any time without prior notice. The changes will be effective at the
time of posting and your continued use of the Site will be deemed as acceptance
of the changes. If you disagree with any change, your sole remedy is to cease
using the Site. Meraki makes no commitment to update the Site regularly and
therefore some Site Content may be out of date. If you require assistance,
please contact your local sales representative for complete information on
products and services availability in your country.

License to Use Site and Software

Nothing in these Terms of Use confers, by implication, estoppel, or otherwise,
any license or intellectual property rights of Meraki, its affiliates and
subsidiaries, or of any third party. All rights not expressly licensed are
reserved by Meraki. Subject to these Terms of Use, Meraki grants you a limited,
revocable, non-sublicensable license to access and use the Site solely for the
purpose of purchasing, researching or conducting other relevant activities
related to Meraki’s products and services. No other use of the Site is
authorized without our prior written consent.

Any software that is made available to download from the Site (“Software“) is
pursuant to a separate software license agreement that accompanies the Software,
which shall be the governing agreement between Meraki and you with respect to
that Software. You agree to comply with the terms and conditions found in such
software license agreement prior to using the Software.

Account Registration

You may be required to register for an account to gain access or to use certain
Meraki services. You agree to provide accurate, current and complete information
while registering for any such account. You understand that the account may not
be used by any other person or entity, and you shall assume full responsibility
for all activities that happens through your account. You are responsible for
keeping your password(s) confidential and must immediately notify Meraki should
there be a breach in any way. You may be liable for losses suffered by Meraki or
any other Site user as a result of your failure to keep your password
confidential. Meraki is not liable to you or to any third party for any loss or
damage resulting from any unauthorized access of your account. It is your
responsibility to obtain and maintain all equipment and payments of related
charges (i.e. internet fees) to access the Site.

Please read our Privacy Policy carefully for information relating to our
collection, use, storage and disclosure of your personal information that we may
collect through the Site. Although Meraki has taken reasonable and appropriate
steps to protect your personal information and have implemented strong security
and technical safeguards, we do not guarantee that Internet transmissions will
always be completely private or secure.

User Content and Feedback

We do not have ownership rights on any text, files, images, videos, or other
materials that you may upload or otherwise provide to our Site (collectively,
“User Content“). Meraki may, in its sole discretion, decline or delete any User
Content that it reasonably believes violates these Terms of Use or any
applicable law. Under no circumstances will Meraki be liable for any loss or
damage incurred in connection with any User Content. You agree that you are
responsible for any feedback that you provide to us, and any such feedback shall
be deemed non-proprietary and non-confidential. Meraki may use your feedback in
any way without limitation, including for future modifications to the Site and
our Site Content.

Usage Restrictions

You must comply with all applicable laws when using the Site. Except as may be
expressly permitted by applicable law or expressly permitted by us in writing,
you will not, and will not permit anyone else to: (a) store, copy, modify,
distribute, or resell any Site Content or compile or collect any Site Content as
part of a database or other work; (b) use any automated tool (e.g., robots,
spiders) to use the Site or store, copy, modify, distribute, or resell any Site
Content; (c) rent, lease, or sublicense your access to the Site; (d) use the
Site and Site Content for any purpose except as agreed to in these Terms of Use
or upload any User Content in any manner that may infringe any intellectual
property right, proprietary right, or property right of us or any third parties;
(e) circumvent or disable any digital rights management, usage rules, or other
security features of the Site; (f) reproduce, modify, translate, enhance,
decompile, disassemble, reverse engineer, or create derivative works of the Site
or Site Content; (g) use the Site in a manner that threatens the integrity,
performance, or availability of the Site; or (h) remove, alter, or obscure any
proprietary notices on any portion of the Site or Site Content.

Trademarks

We, or our affiliates or licensors, or applicable third parties, retain all
rights and title to any registered or unregistered trademarks, logos or service
marks displayed on the Site (“Marks”). The Marks are protected by applicable
intellectual property laws and may be used under limited circumstances in strict
accordance with our Trademark Guidelines available here. Otherwise, you are not
permitted to use these Marks without the prior written consent of Meraki or any
third party that may own the Mark.

Disclosure; Forward-Looking Statements

Some of the information on this Site may contain projections or other
forward-looking statements regarding future events or future financial
performance of Meraki and/or Cisco. We wish to caution you that these statements
are only predictions and that actual events or results may differ materially. We
refer you to the documents Cisco files from time to time with the Securities and
Exchange Commission, specifically, Cisco’s most recent Form 10-K, Form 10-Q, and
Form 10-Q/A. These documents contain and identify important factors that could
cause the actual results to differ materially from those contained in our
projections or forward-looking statements, including, among others, potential
fluctuations in quarterly results, dependence on new product development; rapid
technological and market change, acquisition strategy, manufacturing risks,
risks associated with Internet infrastructure, volatility of stock price,
financial risk management, and future growth subject to risks.

Promotions

If you take part in any promotion that we may offer on the Site, you agree to be
bound by the terms and conditions that govern that promotion. You also agree to
accept any decision that Meraki and our designees make which are discretionary
and final in all matters relating to any promotion.

Links to External Sites

The Site may provide links to third party products, services, and websites
(“External Sites”) solely for your convenience and shall not be considered as
endorsements by us. If you navigate away from this Site by following a link, you
do so at your sole risk and understand that these Terms of Use, including the
Privacy Policy, will no longer govern your usage. We have no control over any
External Sites and are not responsible, directly or indirectly, for any damage
or loss suffered by you in connection with any content, products or services
available through External Sites.

Disclaimer of Warranties

UNLESS REQUIRED BY LAW, MERAKI AND ITS AFFILIATES, AND THEIR RESPECTIVE
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS (COLLECTIVELY,
“MERAKI PARTIES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT,
AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
YOUR USE OF THE SITE, THE SITE CONTENT, INCLUDING ANY SUBMISSION BY YOU OR
ANYONE USING YOUR ACCOUNT, AND RESULTS YOU RECEIVE FROM THE SITE, IS AT YOUR
SOLE DISCRETION AND RISK. THE SITE AND SITE CONTENT ARE PROVIDED ON AN “AS IS”
AND “AS AVAILABLE” BASIS. THE MERAKI PARTIES DO NOT GUARANTEE THE ACCURACY,
COMPLETENESS, OR USEFULNESS OF THE SITE OR SITE CONTENT, OR THAT THE SITE WILL
BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, SECURE, TIMELY OR THAT ANY DEFECT WILL
BE CORRECTED. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR
LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH THE SITE. NO
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS SITE
OR FROM ANY MERAKI PARTY WILL CREATE ANY WARRANTY NOT EXPRESSLY AGREED IN
WRITING. YOUR SOLE REMEDY FOR ANY DISSATISFACTION WITH THE SITE OR ANY SITE
CONTENT IS TO CEASE USING THE SITE OR THE SITE CONTENT.

Limitation of Liability

IN NO EVENT SHALL ANY MERAKI PARTY BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY
DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR REVENUES,
BUSINESS INTERRUPTION, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING
FROM YOUR USE AND ACCESS OF THE SITE AND SITE CONTENT, OR DAMAGES RELATED TO
YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THE WEBSITE. THIS SECTION APPLIES
WHETHER DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER
LEGAL THEORY AND EVEN IF ANY MERAKI PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
THESE DAMAGES.

THE TOTAL CUMULATIVE LIABILITY OF THE MERAKI PARTIES FOR ALL CLAIMS TO YOU OR TO
ANY THIRD PARTY UNDER ANY CIRCUMSTANCE WILL NOT EXCEED $50 USD. BECAUSE SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT
APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE MERAKI PARTIES WILL BE
LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnity

You agree to defend, indemnify, and hold Meraki Parties harmless from and
against any and all claims, costs, damages, expenses, liabilities or fees
(including reasonable attorney fees) arising out of or in any way connected to
your violation of these Terms of Use and any rights of Meraki or a third party
through your use of the Site or Site Content. Meraki shall have exclusive
control over the defense of any matter which is subject to indemnification under
this section, and you agree to fully cooperate with Meraki’s reasonable requests
in such cases.

Termination

Meraki reserves the right to terminate, suspend or restrict your current and
future use of the Site, in whole or in part, at any time for any reason without
notice and liability. You may discontinue your access to and use of this Site at
any time. If you breach any of these Terms of Use or any applicable law, we will
automatically terminate your access. We reserve the right to investigate and
take appropriate action against anyone who, in Meraki’s sole discretion, is
suspected of violating any applicable law or violating Meraki’s or any third
party’s rights (either intentionally or unintentionally) under these Terms of
Use. Meraki’s rights hereunder will survive termination of your use of the Site
and shall continue in full force and effect.

Governing Law

These Terms of Use will be governed by and construed in accordance with the laws
of the State of California without regard to principles of conflicts of law. You
submit to the jurisdiction of the federal or state courts of or located in Santa
Clara County, California, with respect to any action or proceeding arising out
of or in any way related to these Terms of Use. You hereby waive any venue or
other objection which you may have to any such action or proceeding being
brought in the federal or state courts of in Santa Clara County, California,
U.S.A.

Export Compliance

You agree to comply with all export and re-export laws and regulations of United
States and any foreign jurisdictions in connection with your use of the Site. By
downloading any Site Content, you expressly warrant that you are not in a
country where such export is prohibited or are an entity or person to whom such
export is prohibited.

Miscellaneous

No failure or delay by us in exercising any right under these Terms of Use will
constitute a waiver of that right. If any portion of these Terms of Use is held
unenforceable by a court of competent jurisdiction, then such portion will be
limited or eliminated to the extent necessary, and the rest of the terms will
remain in full force and effect. The headings used in these Terms of Use are for
convenience only and do not affect the meaning of these Terms of Use. These
Terms of Use shall be interpreted as to its fair meaning and not strictly for or
against any party. Any rights and licenses granted hereunder may not be
transferred or assigned by you but may be automatically assigned by Meraki
without restriction. To the extent that anything in or associated with the Site
is inconsistent with these Terms of Use, the latter shall take precedence.

Contacting Meraki

If you have any questions or concerns about these Terms of Use or the Site,
including but not limited to notices of intellectual property infringement,
please send us a thorough description by email to legal@meraki.com, or write to
us at:

Cisco Meraki

500 Terry A Francois
San Francisco, CA 94158
United States of America

SHIPPING POLICY

--------------------------------------------------------------------------------

ORDERS

All orders will generally be processed the same day and shipped within 2
business days. Once the order is processed, the customer will receive a
confirmation email. Delays may occur in case of missing information, special
shipping requests, and if import/export related verification is required.

ORDER NUMBER

A single Cisco CCW Sales Order can be transmitted to Meraki as multiple Meraki
orders due to the below scenarios and will ship separately. Shipping charges
will be billed per Meraki order, not per the SO as a whole.

* Duplicate PID
* Different License duration
* Different license addition for MX only (ENT/SEC)
* Different ship ID address
* Different end user ID
* Different request ship date
* Different freight account #
* Different ship method

P.O. BOXES

For most addresses, PO Boxes are not acceptable delivery addresses. If your
shipping address must include a PO Box, Cisco Meraki cannot guarantee delivery.

SALES TAX AND VAT

In accordance with applicable law, Cisco Meraki collects sales tax or VAT in
regions where Cisco Meraki has a presence. Sales tax or VAT will be applied to
the total amount of the order and is based on the shipment’s destination and
local sales tax or VAT rates.

SPECIAL DELIVERY REQUIREMENTS

In case you require any special service for your delivery such as a lift gate or
indoor delivery service, or have special export/import requirements, please make
sure to let your seller know to include this information on the PO or open a
case on the Cisco Customer Service Portal prior order submission to allow
sufficient time for the Cisco-Meraki shipping team to review and advise.

INTERNATIONAL CERTIFICATIONS

Cisco Meraki has products certified in countries all over the world. If you have
specific questions regarding Cisco Meraki certifications, please contact your
sales representative.

CANCELING OR MODIFYING AN ORDER

Orders can be modified or canceled before they have entered the shipping
process. Once the shipment is in transit the shipping address can no longer be
modified. Please take special care when processing the order to ensure the
shipping address is correct and able to accept the delivery. However, if you do
require adjustments prior to the shipment, please contact your
seller/reseller/distributor or open an urgent case in the Cisco Customer Service
Portal as soon as possible. You may be responsible for any applicable
adjustment, handling and/or shipping fees if applicable.

SHIPPING AND DELIVERY

SHIPPING CONFIRMATION

Once your order has been shipped, a shipping notification email will be sent to
the email listed in your Purchase Order, containing the tracking number of the
shipment and the License Key. In case you ordered the license separately from
the hardware product, the License Key will be sent on a separate email.

SHIPPING METHODS

Opt In (Cisco-routed) program allows the customer to rely on Cisco’s preferred
carrier network, typically gives full end to end tracking visibility for parcel
shipments, most freight shipments, and eliminates the need for partner/customer
carrier information to be provided. However, the Cisco-routed program does not
place liability for lost/damaged shipments wholly on Cisco Meraki. To determine
when risk/liability is transferred, refer to the Incoterms. Once ownership of
the goods has changed from Cisco Meraki per the Incoterms, goods should not be
sent back to Cisco without first obtaining a Return Material Authorization (RMA)
from Cisco.

Opt Out (self-routed) shipping preference allows the partner or customer to
select their own carrier. Cisco Meraki has the ability to ship with most
carriers, and the shipping cost will be the responsibility of the bill to party.
If there are any concerns with the carrier selected, Cisco Meraki will contact
the partner or customer.

INCOTERMS, DUTIES & TAXES

Cisco Meraki will send shipments with a variety of Incoterms depending on the
customer agreement. Incoterms determine and differentiate between the seller’s
and the buyer’s responsibility. In the majority of cases, the “bill to” party on
the order will be the importer of record and will be responsible for all duties
& taxes, VAT, brokerage or other fees. In some cases, third party billing for
duty & tax is not available in the destination country and the receiver/”ship
to” will be responsible for these fees.

LOSS/DAMAGE

In the unlikely scenario that you receive your delivery damaged or missing
cartons, please accept the shipment and notate as such with the carrier upon
delivery. Upon receiving the shipment, take photos to provide supporting
information when filing a RMA claim with Cisco Customer Service to assist in the
investigation.

COUNTRY SPECIFIC INFORMATION AND TRANSIT TIMES

Each country can have variations in transit time, available ship services and
special requirements. Below are the most frequent destinations and estimated
delivery times. If there are any further questions, please contact your seller,
or open a case on the Cisco Customer Service Portal.

UNITED STATES

NOTE: Above map is for Opt In parcel shipments with a standard service level.
Business Days are Monday through Friday, excluding holidays observed by FedEx
and UPS. Expedited shipments within the US using an expedited method will
generally arrive in 1-3 business days.

EUROPE

Cisco Meraki will generally ship using Fedex or UPS for parcel, LTL (less than
truckload) or FTL (full truckload.) The order will be shipped on Cisco Meraki’s
account and billed to the customer if opt in. UPS or FedEx shipment to countries
within the EU using a paperless process when this option is offered by the
courier and applicable for the territory. The commercial invoice is therefore
electronic and will not be included in the shipment.

NOTE: Above map is for Opt In parcel shipments with a standard service level.
Business Days are Monday through Friday, excluding holidays observed by
carriers.

MAINLAND CHINA

Cisco Meraki will ship via Jiuli if the product is shipped on Cisco Meraki’s
account. The most common methods used are SF Express for Airfreight service and
Jiuli for Ground service.

To ensure shipment is delivered to the correct End Customer. Jiuli requires the
end customer’s signature and company seal upon delivery. If the company seal is
unavailable, the person who signs the POD needs to provide identification.

NOTE: Above map is for Opt In parcel shipments with a standard service level.
Business Days are Monday through Friday, excluding holidays observed by Jiuli.
The delivery times suggested here indicate delivery to the capital cities of
each province. For non-capital cities, add 1-2 days for each extra city-tier.

JAPAN

Cisco Meraki will ship using Seino Transportation. In case, ship-to address is
in an unserviced area by Seino, Cisco Meraki will ship using Yamato transport.
To track delivery status, go to Seino or Yamato and enter the tracking number
from ship notification for the latest update. If total order quantity to one
ship to address exceeds 2 pallets, the order is delivered with a chartered
truck. Default service of chartered truck is pallet delivery.

NOTE: Above map is for Opt In parcel shipments with a standard service level.
Business Days are Monday through Friday, excluding holidays observed by Seino.

OTHER INTERNATIONAL LOCATIONS

International shipments not going to North America or Europe will generally
arrive in 2-5 days. If an opt-in shipping method has been chosen, Cisco-Meraki
will ship the orders with the best courier option for the region, typically with
UPS. UPS offers different international shipping options depending on the
territory: UPS Worldwide Expedited: 2-5 days transit time.

CANADA

Cisco Meraki will ship to Canada with the best available courier service. Any
shipment to Canada will ship via FedEx and use the paperless process. The
commercial invoice is therefore electronic and will not be included in the
shipment.

Ground service to Canada will generally arrive in 2-7 business days. The further
east a shipment has to travel, the longer the transit time. Expedited shipments
to Canada using an expedited method will usually lead to decreased transit time
depending on the transit times each courier can offer.

MEXICO

Cisco Meraki will ship any UPS or FedEx parcel shipment, and Expeditors for
freight to Mexico using a paperless process. The commercial invoice is therefore
electronic and will not be included in the shipment.

Expedited shipments to Mexico will generally arrive in 2-5 business days. Any
delays with customs could impact stated delivery lead times.

Australia and New Zealand
Shipments to Australia and New Zealand will ship from our US distribution
centers and will arrive into the country based on the carrier transit capacity,
international shipping carriers are different, depending on the receiving
country.

Australia: Cisco Meraki will ship via DHL shipments using a paperless process.
The commercial invoice is therefore electronic and will not be included in the
shipment.

In case of any further questions about shipping, please contact your
reseller/distributor, or open a case on the Cisco Customer Service Portal.

END CUSTOMER AGREEMENT

--------------------------------------------------------------------------------

LAST UPDATED: NOVEMBER 17 , 2020

Use of the Cisco Meraki products is governed by the Meraki Offer Description,
published
at https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/meraki.pdf

Cisco Meraki provides certain translated versions of the Meraki Offer
Description at the links below. Please note that these translations are provided
for reference purposes only.

To view the Cisco Meraki Offer Description in Japanese, please click here.

To view the Cisco Meraki Offer Description in Chinese, please click here.

To view the Cisco Meraki Offer Description in French (Canada), please
click here.

OPEN SOURCE/LICENSES

--------------------------------------------------------------------------------

This page contains versions of the RedBoot bootloader, Linux kernel and OpenWRT
distribution modified to run on the Meraki hardware, along with associated
licenses. Please note that custom firmware images are not supported by Meraki
and may put your device in a non-working state. Devices with custom firmware
images are not covered under the limited warranty.

Enjoy!

* Meraki Linux Files
* Firmware Licenses

THIRD PARTY LICENSES

--------------------------------------------------------------------------------

The following products are subject to the VRT Certified Rules License Agreement:

* MX64
* MX64W
* MX65
* MX65W
* MX84
* MX100
* MX400
* MX600

View the latest version of the VRT Certified Rules License Agreement.

SYSTEMS MANAGER FREE 100 TERMS AND CONDITIONS

--------------------------------------------------------------------------------

Last Updated: April 2017

Note: Sign-ups for the Meraki SM free 100 program have been discontinued and
replaced with instant free trials as of the end of January 2017. For more
information, view the blog post here or contact your Meraki sales rep.

Potential customers can manage 100 devices in order to try Meraki Systems
Manager (the “SM Free 100”) at no cost. To be eligible for the SM Free 100,
participants must:

* Provide valid information on the signup form, including your company email
address
* Be directly employed by your company

SM Free 100 is only for internal use by your company. It is not for resale,
distribution or service bureau use.

Limit one SM Free 100 per organization and per individual.

Your use of Systems Manager is governed by our End Customer Agreement. By
accepting the SM Free 100 you represent that you are authorized by your employer
to accept the SM Free 100 and that you will disclose receipt of the SM Free 100
to your employer as and if required. Notwithstanding the End Customer Agreement,
Cisco Meraki may terminate the Free 100 program at any time, including managing
up to 100 devices at no cost – but if we do that, we’ll give you plenty of
notice. The recipient is responsible for taxes and duties, if any. Please
contact your Cisco Meraki rep if you have any questions.

* COMPANY
* About Meraki
* Careers
* Privacy Statement
* Trust
* GDPR
* Terms of Use
* Cookies

* PARTNERS
* Partner Portal Login
* Become a Partner
* Managed service providers
* Service provider

* GET STARTED
* Contact us
* Demo
* Start your trial

* RESOURCES
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* Documentation
* Community

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