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+55 21 3197-4219   |   MOVI-NEWS  |
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MOVI SOS


IN CASE OF PANIC, ONE CLICK

ONLY FOR OUR CUSTOMERS AND THEIR FAMILIES


24H/7 ASSISTANCE

BRAZIL & Colombia COVERAGE




AUTOMATIC CALL

Direct communication with the help desk. In case of danger, the assistant can
immediately assess the risks and assist the user.




GEO-LOCATION

By pressing the panic button, the helpdesk automatically receives the user’s
location and is able to track his movements. This allows for quick and efficient
assistance in case of a problem and/or kidnapping.




MULTILINGUAL

MOVI SOS meets the needs of your staff (expatriates, locals, visitors or
missionaries) and is available in 4 languages: Portuguese, English, Spanish and
French. By choosing the language when registering, the user is assured of a
personalised service in the language of their choice.




FEEL SAFE AND SECURE!



Movi SOS is a free 24/7 assistance application for beneficiaries (and their
families) registered by MOVISAFE’s corporate clients.

It allows rapid and personalised assistance from the MOVISAFE assistance centre.






FREQUENTLY ASKED QUESTIONS

MOVI SOS APPLICATION



What happens when I press the panic button?

In case of danger, press the panic button. You will be connected directly to the
MOVISAFE Helpdesk and an SMS will automatically be sent with your name, company,
location and phone number. If you have chosen to add up to two additional phone
numbers, this message will also be sent to them.

If you have authorized geolocation while using the App, the Helpdesk will be
able to track your movements and see where you are in real time (only when you
have activated the SOS button).

How do I register after the download?

The first time you open the application, you must fill in the following
information:

 * Full name
 * Email
 * Mobile number
 * Password
 * Add two mobile phone numbers that should be alerted in case of emergency
   (optional)

By clicking Activate, we will check if your phone number is on the MOVISAFE
beneficiary list and a message will be sent to you automatically with an
activation code. By entering this code into the application, you will be covered
24 hours a day, 7 days a week by MOVISAFE Assistance.

Why should I allow geolocation on activation?

In order to ensure a quick response, we need to know your exact GPS location. Be
assured that the tracking of your geolocation is only active WHEN and ONLY WHEN
you have activated the SOS button. We recommend that you select the “Only when
using the application” option during activation.

I can’t activate the application. What should I do?

This means that your number is not included in the list of MOVISAFE
beneficiaries or that the activation code has not been successfully sent by the
carrier. The service and the use of the application are reserved for
beneficiaries and their families. If in doubt, contact
moviSOS@movisafe-americalatina.com.

I have registered but I can’t log in.

First check that your email and password are correct. You can’t log in because
you probably don’t benefit from this service anymore. If in doubt, contact
moviSOS@movisafe-americalatina.com.

What should I do if I have lost my password?

On the login screen, next to the “Password” field, you have the option “Forgot
password?” to reset your password. An SMS will be sent to you with a link to
reset it.

What if I accidentally press the button?

In the event of a false alarm, press the cancel icon below the emergency button.
You will receive a call from Movisafe immediately afterwards to ensure that you
do not require assistance.

Can I use a foreign telephone number?

As long as your number is registered with your company as a beneficiary of this
service, any international number is accepted.

Can I use the application outside Brazil or Colombia?

The application only works in Brazil and Colombia.

Is it a free App?

Yes, the download is totally free from your favourite App store.



BRAZIL


 * + 55 21 3197-4219
   
   
   

MEXICO


 * +52 55 5576-5417
   
   
   

COLOMBIA


 * +57 311 819 2989
   
   
   

CONTACT US


 * contato@movisafe-americalatina.com
   
   
   



DOWNLOAD OUR APPS





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