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GLOBAL CONTACT NUMBERS
Find your local Qantas contact details. Simply choose the region you're
enquiring from:
* AUSTRALIA
Contact details for Australia Qantas Area Contact Opening hours Qantas
Customer Service Australia Call 13 13 13 24 hours, 7 days a
week
* SOUTH PACIFIC
Contact details for countries in the South Pacific Country or territory
Contact Opening hours Fiji +679 323 9030
Email Fiji 9am to 5pm, Monday to Friday,
9am to 1pm, Saturday
French Polynesia +689 40 46 4280 8am to 5pm, Monday to Friday,
8am to 11am, Saturday New Caledonia +687 28 6546 8am to 3pm, Monday to Friday
New Zealand
0800 808 767 (within NZ)
+64 9 3578900 (outside NZ)
24 hours, 7 days a week Papua New Guinea +675 7411 1066 8am to 5pm, Monday to
Friday Vanuatu +678 23 848 7.30am to 5pm, Monday to Friday,
8am to 11.30am, Saturday
* AFRICA
Contact details for offices in Africa Country or territory Contact Opening
hours South Africa +27 21 427 3128
Email South Africa 24 hours, 7 days a week Ghana +233 302 24 40 43 8am to
5pm, Monday to Friday Kenya +254 701 948 795
Email Kenya 8am to 5pm, Monday to Friday
* THE AMERICAS
Contact details for countries in the Americas Country or territory Contact
Opening hours Chile 800 004 321 (national toll free##)
Option 2 24 hours, 7 days a week Canada +1 1800 227 4500**
Deaf, hearing or speech impaired customers can call the National Relay
Service by dialling 711, then ask for us on
+1 1800 227 4500 Canada
24 hours, 7 days a week Mexico +1 1800 227 4500** 24 hours, 7 days a week USA
+1 1800 227 4500**
For the USA, deaf, hearing or speech impaired customers can call the National
Relay Service by dialling 711, then ask for us on
+1 1800 227 4500 USA
24 hours, 7 days a week
* ASIA
Contact details for countries in Asia Country or territory Contact Opening
hours Mainland China +86 400 819 9495
China Sales department,
Northen China, Eastern China and Shanghai
+86 21 3368 8153
+86 21 3368 8156
Email
Southern China, West China including Fujian Province
+86 20 2831 7448
Email
9am to 5.30pm, Monday to Friday (Contact Centre)
9am to 5pm, Monday to Friday, except public holidays (Sales Department)
Hong Kong SAR, China Call +852 2298 8111 24 hours, 7 days a week.
Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to
Friday, except public holidays
India +91 22 6111 18 18 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday
Indonesia +62 21 2555 6300
8.30am to 5pm, Monday to Friday, except public holidays
Japan 03 6833 0700 (within Tokyo)
0120 207 020 (outside Tokyo/Kanto)
24 hours, 7 days a week. Korea +82 2 777 6871 9am to 6pm, Monday to Friday
Malaysia +603 27133911
+603 20535033 9am to 5.30pm, Monday to Friday
24 hours, 7 days a week Pakistan +92 21 3522 0081
+92 21 3522 0082
+92 21 3522 0083
+92 21 3522 0084
+92 21 3522 0085 9am to 5pm, Monday to Friday Philippines +632 532 276 99
press 1 for Qantas
1800 1611 0034 (toll free, use PLDT landline)
Email Philippines 8.30am to 5.30pm, Monday to Friday Singapore Call +65 6415
7373 24 hours, 7 days a week Sri Lanka +94 11 2168168 8.30am to 5pm, Monday
to Friday and 9am to 1pm, Saturday Taiwan, China +886 2 2509 2000
00800 001 31131 (use landline) 9am to 5.30pm, Monday to Friday, except public
holidays
24 hours, 7 days a week Thailand +66 2 632 6611
001 800 611 4797 (toll free) 8.30am to 5pm, Monday to Friday (except
Wednesdays and public holidays)
* EUROPE
Contact details for countries in Europe Country or territory Contact Opening
hours Austria +0800 295547
Email Austria 24 hours, 7 days a week
9am to 6pm CET, Monday to Friday - German language available Belgium +32 2700
6781
Email BelgiumOpens in a new tab or window (English only) 24 hours, 7 days a
week
Croatia +381 11 2631 327 8.30am to 4.30pm, Monday, Thursday and Friday
Czech Republic
+420 224 815 378
9am to 5.30pm, Monday to Friday Denmark
+45 70 25 40 20
+45 433 149 76
9am to 12pm, 1pm to 5pm, Monday to Friday, closed 12pm to 1pm
For qantas.com queries
Finland +358 9 72 519 763
Email Finland (English only) 24 hours, 7 days a week France +33 1 57 32 92 83
Email France 24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - French language available Germany +49 69
299 571 421
Email Germany 24 hours, 7 days a week
9am to 6pm CET, Monday to Friday - German language available Greece +30 210
9341500 9am to 5pm, Monday to Friday Hungary +36 1 987 6775 9am to 5pm,
Monday to Friday
Israel +972 3 7952133 8.30am to 5pm, Sunday to Thursday
Italy +41 44 511 1237
Email Italy 24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - Italian language available Malta +356 2364
4096 9am to 5.30pm, Monday to Friday Netherlands +31 20 2035425
Email Netherlands (English only) 24 hours, 7 days a week Norway
+47 800 14 801
+47 230 246 49
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For qantas.com queries
Poland +48 22 625 3093 9am to 5pm, Monday to Friday Portugal +34910602753 9am
to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm Republic of Ireland
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1800 556 135 (within Ireland) 24 hours, 7 days a week Russia +7 495 641 5121
9.30am to 3.30pm, Monday to Friday Spain +34910602753 9am to 2pm, 3pm to 6pm,
Monday to Friday, closed 2pm to 3pm Sweden
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For qantas.com queries
Switzerland +41 44 511 1237
Email Switzerland 24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday - German, French, Italian langages available
Turkey +90 212 2511315 9am to 5.30pm, Monday to Friday United Kingdom
0800 964 432 ## (within UK)
0845 7 747 767^
Call cost up to 7 pence a minute (inc VAT) for 084 numbers.
24 hours, 7 days a week
* MIDDLE EAST
Contact details for countries in the Middle East Country or territory Contact
Opening hours Abu Dhabi +971 2 611 8640
8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday
Dubai +971 4389 8111
+971 4703 6652 9am to 5.30pm, Saturday to Thursday
Oman +968 2455 9941 8am to 5pm, Sunday to Thursday Qatar +974 4036 0602 9am
to 5pm, Sunday to Thursday Saudi Arabia +966 12 669 3356 (Jeddah)
9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday
BOOKING HELP
For flight arrival and departure information refer to our Flight StausOpens in a
new tab or window page.
If your flights were booked through a travel agency or third-party website,
contact these companies directly for assistance.
Deaf, hearing or speech impaired customers please call via the National Relay
Service 24 hours a day, 7 days a week. Refer to booking assistance and specific
needs for more information.
In addition to making bookings on qantas.com, bookings can be made through
Qantas Contact Centres. Bookings and changes (where allowed) may also be
available at selected Qantas airport locations and through selected social media
channels in some countries. There is no booking fee when you book your
flights on qantas.com (other fees may apply). A fee applies for bookings made or
changed through Qantas Contact Centres, Qantas airport locations, and social
media.
If you're calling our contact centres in Australia or New Zealand you may be
offered our call-back service.
Our call-back service means you'll no longer have to wait on the line to hold
your place in the call queue. If you opt-in to this service, simply select your
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Global Frequent Flyer contact info
FREQUENT FLYER MEMBERS
Information for Frequent Flyer and Qantas Club members looking for help with
your account, missing points and more.
Global Frequent Flyer contact info
Baggage services information
BAGGAGE SERVICES
Review our baggage services information for delayed, damaged or missing baggage.
Baggage services information
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CORPORATE CONTACTS
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Airport phone numbers
LOST PROPERTY
Find out who to contact in your area if you believe you've lost something
onboard or at one of our airports.
Airport phone numbers
Other service enquiries
OTHER SERVICES
For help with car, cruise, Airbnb, hotel and transfer bookings. Find out who to
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Learn about eSSENTIAL Accessibility
ESSENTIAL ACCESSIBILITY
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easily with the free assistive technology app that's designed to help.
Learn about eSSENTIAL Accessibility
Online help
WEBSITE TECH SUPPORT
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support.
Online help
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SCAM ASSISTANCE
What to do if you've received suspicious communication from Qantas via email,
phone or social media.
Scam watch information
IMPORTANT INFORMATION
Disclaimer: # Qantas representative.
Disclaimer: * Long distance call charges may apply.
Disclaimer: ^ This is a local number and can only be dialled from within the
country or territory.
Disclaimer: ** International call charges may apply when using international
roaming services from mobile phones
Disclaimer: ## Toll free calls cannot be made from mobile phones using these
numbers.
Note: + is the international direct dialling code (IDD) for your country or
territory.
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