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* What is CXA?
* Platform
* CUSTOMER EXPERIENCE AUTOMATION PLATFORM
Unleash the power of AI and No-code to self-serve every
Micro-Engagement™–from acquisition and onboarding to end-to-end customer
service journeys.
Learn More
* APIs & Integrations
* Analytics
* Security & Compliance
* Community
* Certifications
PRODUCTS
* SmartMail
Intelligent email automation
* Invisible App
Secure app-like experience
* Intelligent Document Automation
Understanding and automation
* Invisible Portal (coming soon)
Secure online experience
* Conversational Apps
AI chat in your favorite apps
WEBINAR
FOCUS ON THE CUSTOMER, NOT THE APPLICATION
Watch the Webinar
WHITE PAPER
THE GUIDE TO USING SMARTMAIL IN INSURANCE
Read the White Paper
WEBINAR
CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
Watch the Webinar
* Solutions
* BY INDUSTRY
* Insurance
* Property & Casualty
* Life & Accident (coming soon)
* Healthcare
* Benefits Administration (coming soon)
* Health Plans (coming soon)
* Banking & Financial Services
BY USE CASE
* IVR Call Deflection
Handle surging call volumes
* Email Triage
Automate and route incoming emails
* Two-Way Texting
Offer a two-way digital channel
* FNOL Process Automation
First Notice of Loss handling
* Sales Enablement Automation
Deliver powerful self-service tools
* Helpdesk Automation
Improve resolution rates
* Automated Claims Processing
Decrease time to resolution
* Automated Surveys
Increase survey completions
WHITE PAPER
THE SMART GUIDE TO CONVERSATIONAL AI FOR INSURERS
Read the White Paper
WEBINAR
TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
Watch the Webinar
CASE STUDY
IMPROVING MEMBER ENGAGEMENT...
Read the Case Study
WEBINAR
INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
Watch the Webinar
CASE STUDY
USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
Read the Case Study
* Customers
* Resources
* * Blog
Culture, Industry, and Solutions
* Events
See our calendar schedule
* Case Studies
Cases of CXA improvements
* Videos
All Ushur videos
* Webinars
View our webinars and learn
* Whitepapers
Download our whitepapers on CXA
BLOG
HOW TO MEET THE NEEDS OF ONE DEMOGRAPHIC WITHOUT ABANDONING ANOTHER
Read the Post
EVENT
PLUG-N-PLAY:
MAY 31
Visit Us
* Company
* * About Ushur
Our values and leadership team
* Careers
Join our team
* Press & News
Ushur in the News
* Partner Program
Become a partner of Ushur
* Support
Get support using the Ushur Platform
* Ushur University
Get Ushur Certified
* Ushur Community
Join a community of Ushurites
* Contact Us
Get in tough with us
USHUR UNIVERSITY
BECOME AN USHUR CERTIFIED PRO TODAY!
Get Started Now
PRESS
USHUR APPOINTS TIM WENTWORTH TO BOARD OF DIRECTORS
Read More
* See it in Action
Menu
* What is CXA?
* Platform
* CUSTOMER EXPERIENCE AUTOMATION PLATFORM
Unleash the power of AI and No-code to self-serve every
Micro-Engagement™–from acquisition and onboarding to end-to-end customer
service journeys.
Learn More
* APIs & Integrations
* Analytics
* Security & Compliance
* Community
* Certifications
PRODUCTS
* SmartMail
Intelligent email automation
* Invisible App
Secure app-like experience
* Intelligent Document Automation
Understanding and automation
* Invisible Portal (coming soon)
Secure online experience
* Conversational Apps
AI chat in your favorite apps
WEBINAR
FOCUS ON THE CUSTOMER, NOT THE APPLICATION
Watch the Webinar
WHITE PAPER
THE GUIDE TO USING SMARTMAIL IN INSURANCE
Read the White Paper
WEBINAR
CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
Watch the Webinar
* Solutions
* BY INDUSTRY
* Insurance
* Property & Casualty
* Life & Accident (coming soon)
* Healthcare
* Benefits Administration (coming soon)
* Health Plans (coming soon)
* Banking & Financial Services
BY USE CASE
* IVR Call Deflection
Handle surging call volumes
* Email Triage
Automate and route incoming emails
* Two-Way Texting
Offer a two-way digital channel
* FNOL Process Automation
First Notice of Loss handling
* Sales Enablement Automation
Deliver powerful self-service tools
* Helpdesk Automation
Improve resolution rates
* Automated Claims Processing
Decrease time to resolution
* Automated Surveys
Increase survey completions
WHITE PAPER
THE SMART GUIDE TO CONVERSATIONAL AI FOR INSURERS
Read the White Paper
WEBINAR
TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
Watch the Webinar
CASE STUDY
IMPROVING MEMBER ENGAGEMENT...
Read the Case Study
WEBINAR
INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
Watch the Webinar
CASE STUDY
USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
Read the Case Study
* Customers
* Resources
* * Blog
Culture, Industry, and Solutions
* Events
See our calendar schedule
* Case Studies
Cases of CXA improvements
* Videos
All Ushur videos
* Webinars
View our webinars and learn
* Whitepapers
Download our whitepapers on CXA
BLOG
HOW TO MEET THE NEEDS OF ONE DEMOGRAPHIC WITHOUT ABANDONING ANOTHER
Read the Post
EVENT
PLUG-N-PLAY:
MAY 31
Visit Us
* Company
* * About Ushur
Our values and leadership team
* Careers
Join our team
* Press & News
Ushur in the News
* Partner Program
Become a partner of Ushur
* Support
Get support using the Ushur Platform
* Ushur University
Get Ushur Certified
* Ushur Community
Join a community of Ushurites
* Contact Us
Get in tough with us
USHUR UNIVERSITY
BECOME AN USHUR CERTIFIED PRO TODAY!
Get Started Now
PRESS
USHUR APPOINTS TIM WENTWORTH TO BOARD OF DIRECTORS
Read More
* See it in Action
CUSTOMER EXPERIENCE
AUTOMATION™
Unleash the power of AI and No-code to self-serve every micro-engagement™ - from
acquisition and onboarding to end-to-end customer service journeys.
See It in Action
Platform Overview
CASE STUDY: PPS DRIVES IMMEDIATE BUSINESS VALUE THROUGH MEMBER ENGAGEMENT
In 2021, PPS launched AI-powered Ushur to empower self-servicing for its members
and reshape its approach to customer engagement.
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PPS Logo
INTELLIGENT AUTOMATION FOR EVERY
CUSTOMER JOURNEY
DIGITAL CUSTOMER SELF-SERVICE
With Ushur offer customers the self-service option that today's consumers expect
when they contact your Service Center
Learn more on Call Deflection
TEXTING FOR CUSTOMER ENGAGEMENT
Ushur enables you to proactively engage your customers and members by meeting
them on their increasingly preferred digital channel of choice - Text
Learn more on Two-Way Texting
QUOTE SUBMISSION / RFP INTAKE AUTOMATION
Leverage Ushur's SmartMail & Intelligent Document Automation to get new business
applications to your policy system in minutes with no manual processing required
Learn more on Triaging Customer Emails
FIRST NOTICE OF LOSS / INJURY / ILLNESS AUTOMATION
Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness
(FNOL/FNOI) solution to quickly and cost-effectively automate the customer or
member experience to file a new claim
Learn more on FNOL Process Automation
HELPDESK AUTOMATION
Ushur’s intelligent automation platform simplifies service desk automation that
improves resolution rates and delights both your external and internal customers
Learn more on Helpdesk Automation
1. CALL DEFLECTION
2. PRIOR AUTHORIZATION
3. EMAIL QUOTE SUBMISSION
4. FNOL/FNOI AUTOMATION
5. HELPDESK
USHUR’S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM
Platform Overview
Invisible App
Intelligent Document Automation
SmartMail
USHUR’S
CUSTOMER EXPERIENCE AUTOMATION™
PLATFORM
Platform Overview
Invisible App
Intelligent Document Automation
SmartMail
ENTERPRISE-CLASS SECURITY
Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards
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"It was the right platform at the right time. The web interface, the mobile
platform, the automation — everything we were looking for in a product all came
together in a single platform."
Miles Fordyce
Former Head of Platforms
Read Case Study
“One of my favorite things about working with Ushur is just how quickly it
went...the speed to market, to our market with our sales rep, the nibbleness of
the tool...it was just so refreshing.”
Jennifer Daniels
VP Premier Technology Partnerships
“The results we got were phenominal, and we hadn’t written a line of code. We’d
never seen anyone who could do that. From our standpoint, Ushur were the only
ones out there truly doing something different.”
Ken Lynch
Head of IS
Read Case Study
70%
of emails were auto-triaged
95%
accuracy rates
DAYSTO SECONDS
processing time reduction
40%
fewer resources required
“Ushur is a true partner in our digital transformation. Their ability to rapidly
prototype and automate customer journeys has provided Unum with a competitive
edge, delighting our customers while allowing our employees to focus on
higher-value work. As impressive as their technology is, the quality of the
Ushur team may be what sets them apart. They truly care about our success.”
Mike Simonds
COO
85%
engagement rate increase
5X
return on investment
WEEKSTO HOURS
processing time reduction
20%
increase in NPS score
WHAT IS CUSTOMER EXPERIENCE AUTOMATION ™ (CXA)?
Often the application of automation technology is focused either on handling
only front-end customer service inquiries or managing back-office processes. CXA
looks to solve these shortcomings.
Read Blog Post
RESOURCES
White Papers
INTEGRATIONS DEFINED & WHY A TOP-DOWN APPROACH
Integration can be the key for carriers to provide their customers, and their
own employees, with the most effective
Learn More
Blog
BUILDING A TEAM FIRST COMPANY CULTURE
It’s one of the most often discussed yet least understood components of any
successful organization. Our industry, in
Learn More
Webinars
EMAIL IS NOT A FOUR-LETTER WORD
Just because email is an older form of communication does not mean it’s been
replaced as a preferred digital channel
Learn More
Case Studies
TOWER INSURANCE CASE STUDY
It was a remarkable achievement in itself, made even more impressive by the
circumstances. The team managed a remote
Learn More
CONNECT WITH US
U.S.
3975 Freedom Circle #830, Santa Clara, CA 95054
Email: info@ushur.com
Phone: +1 408-744-6802
India
17 D, 18th Cross Rd, Sector 3,
HSR Layout, Bengaluru, Karnataka - 560102
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* About Us
* Contact Us
* Blog
* Ushur Community
* Customer Experience Automation
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* What is CXA?
* Platform
▼
* Platform Overview
* API’s & Integrations
* Analytics
* Security & Compliance
* Community
* Certifications
* Smartmail
* Invisible App
* Intelligent Document Automation
* Solutions
▼
* Insurance Automation
* Property and Casualty
* Healthcare Automation
* Banking Automation
* IVR Call Deflection
* Two-Way Texting
* Sales Enablement Automation
* Automated Claims Processing
* Email Quote Submission
* Email Triage
* FNOL Process Automation
* Helpdesk Automation
* Automated Surveys
* Customers
* Resources
▼
* Case Studies
* Videos
* Webinars
* Whitepapers
* Blog
* Events
* Company
▼
* About Ushur
* Careers
* News & Press
* Partner Program
* Support
* Ushur University
* Ushur Community
* Contact Ushur
* SCHEDULE DEMO