www.firstharrison.com Open in urlscan Pro
107.162.140.82  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Login 
 * Home


 * PERSONAL BANKING
   
   
   PERSONAL
   
    * Checking
    * Savings/CDs
    * Loans
    * Credit Cards
    * First Harrison Personal Debit Mastercard®
    * Lost/Stolen Cards
    * Butler's Guide
    * Digital Banking


 * BUSINESS BANKING
   
   
   BUSINESS
   
    * Checking
    * Loans & Lines of Credit
    * Credit Cards
    * First Harrison Business Debit Mastercard®
    * Treasury Management
    * Merchant Services
    * Business Bankers
    * Butler's Guide
    * Digital Banking


 * HOME LOANS
   
   
   HOME LOANS
   
    * Home Loan Products
    * Mortgage Guide
    * Mortgage Rates
    * My Mortgage
    * Mortgage Lenders
    * Mortgage Website


 * BANK INFO
   
   
   BANK INFO
   
    * Branch Info
    * Who We Are
    * Careers
    * Innovation Hub
    * Investor Relations
    * Community Reinvestment
    * Financial News
    * Hardaway Scholarship
    * Frequently Asked Questions
    * Contact Us


 * APPLY FOR LOAN
   
   
   APPLY FOR LOAN
   
    * Consumer Loan
    * Mortgage


BUTLER'S GUIDE

Our butler gives you a tour of Banking Butler®.


WELCOME TO A NEW LEVEL OF SERVICE

We are excited to bring you our next innovation in technology and service,
Banking Butler® Digital Banking. Banking Butler has a great array of options at
your disposal in online banking. Many of those features you may have never seen
before. In the following sections, we hope to guide you through Banking Butler
and all of its amazing services. Please begin by watching our introductory
video, and enjoy this guide through Banking Butler.


GUIDE TIPS

 * If you see text accompanied by an underline and down facing arrow, click the
   text or arrow to expand or minimize the section of content.
 * We're always here to help.
 * Note that screenshots were taken as of Banking Butler's launch and may not be
   current.


BANKING BUTLER® HIGHLIGHTS

 * See how to log in to Banking Butler.
 * Take a look at all of Banking Butler's services.
 * Learn how to use Banking Butler with our how-to guides.
 * Banking Butler, like many other websites, will not work properly with
   Internet Explorer. Take a look at what browsers work.
 * Our message to thank you for being our customer.


BANKING BUTLER® LOGIN

If you are already a user of First Harrison Bank's online banking, you don't
need to enroll again. If you are a new First Harrison Bank customer and/or have
never used First Harrison Bank's online banking, start with our Enroll section.


ENROLL

This section is only for customers who have never used First Harrison Bank
online banking and are enrolling in Banking Butler for the very first time. If
you've used online banking previously, there is no need to enroll again. Banking
Butler, like many other websites, will not work with Internet Explorer. If you
are a user of Internet Explorer, see our Browsers section.

DESKTOP/TABLET

 * If you're on a desktop/tablet device, you'll choose "First Time User" to
   enroll.
   
 * Complete the form fields and continue.
   

MOBILE

 * You can enroll on our app by choosing the the "First Time User" option in the
   lower left corner of the login box.
   
 * Complete the form fields and continue.
   


LOGGING IN

Please use the following steps to login to Banking Butler.

 * Login using your username and password.
   * Desktop
     
   * Mobile
     
 * Select how you'd like to receive a secure access code (six digits). You can
   choose text, email, or call depending on the information we have on file for
   you. Notice incorrect information? Please call your local branch!
   * If you choose text, the code will come from 86434.
     
   * If you choose email, the email will come from
     Notifications@FirstHarrison.com.
     
   * If you choose a phone call, the automated call will come from
     1-800-390-1465.
     

 * Enter your secure access code as provided to you. Note: If you have set up
   your browser to clear your browser's cookies and cache at the end of each
   session, you will be required to receive a new secure access code each time
   you visit Banking Butler.
   
    * Review your profile information (if logging in the first time).
      

    * Choose to register your device or not. If you are on your private device
      on a private network, register your device to prevent requiring a secure
      access code each time. If you're on a shared device or shared network, we
      suggest not registering the device.
      

    * Lastly, you'll review the first time disclaimer (if logging in the first
      time), approve it, and Banking Butler is at your service.


APP USERS

Android App Users: You can search for "First Harrison Bank" in the Google Play
store or download our app directly using the below button. If you search for our
app, the app logo will have a black background with the bank logo in the middle.




Apple App Users: You can search for "First Harrison Bank" in the App Store or
download our app directly using the below button. If you search for our app, the
app logo will have a black background with the bank logo in the middle.




MOBILE LOGIN OPTIONS

FINGERPRINT/TOUCH ID

 * You can setup a fingerprint to login instead of a username and password for
   the mobile app. On the app's login screen, choose the "Fingerprint" or "Touch
   ID" option.
   
 * Take a look at what the feature entails. You will need a smartphone with a
   fingerprint sensor to enable this option.
   
 * After you choose to enroll, you'll need to login with your Banking Butler
   username and password to authorize the fingerprint login.
   
 * Once authorized, the next time you login to Banking Butler on the mobile app,
   you will be prompted to login with your fingerprint.
   
 * At any time, you can remove the fingerprint login option on the Security
   Preferences page within the Preferences menu using the toggle.
   

PASSCODE

 * You can setup a passcode to login instead of a username and password for the
   mobile app. On the app's login screen, choose the "Passcode" option.
   
 * Take a look at what the feature entails and continue to create a passcode.
   
 * After you choose to create a passcode, you'll need to login with your Banking
   Butler username and password to authorize the passcode login.
   
 * Create your four digit passcode. We encourage you to not use the same four
   digits as your debit card PIN.
   
 * Once authorized, the next time you login to Banking Butler on the mobile app,
   you will be prompted to login with your passcode.
   
 * At any time, you can remove the passcode login option on the Security
   Preferences page within the Preferences menu using the toggle.
   


BANKING BUTLER® SERVICES

We're excited to bring you the following services within Banking Butler®.


BILL PAY

Paying bills with your First Harrison Bank checking account is EASY. You can
make a single payment or schedule recurring payments. Our bill pay service saves
you the cost of envelopes, stamps, and the time it takes to write and mail a
check. As long as you have the address of the entity or person you want to pay,
you're good to go! See our Personal Checking or Business Checking page for your
account's bill pay fee.

See our how-to in the following How-To Services section.




CARDSWAP



If you're like us, you have your debit card information stored on many sites and
subscriptions online. When you get a new First Harrison Bank debit card for any
reason, it's always a pain to change that information across the Internet. We
always forget to change it, and the payment is declined when you go to buy. With
our new tool, CardSwap, we're going to help you make that change EASY. On the
other hand, let's say you won't get a new debit card for some time and want your
First Harrison Bank debit card as your payment method on your favorite sites,
CardSwap can go ahead and do that for you now as well. Here's a summary of how
CardSwap works:

 * Connect your favorite popular sites and subscriptions with your login
   information for each site.
 * Enter your debit card information one time.
 * Click one button and your information is swapped for all of your chosen sites
   and subscriptions.
 * Convenience and time saved!

See our how-to in the following How-To Services section.




CARDVALET



CardValet is a debit card management and fraud mitigation tool for First
Harrison Bank debit cardholders. It gives you the ability to actively manage
your debit card usage by defining when, where, and how your card is used. You
can turn your debit card on or off at any time in an instant!

CardValet is a standalone app. Be sure you've downloaded the CardValet app to
take advantage of our debit card functions like turning your debit card on/off.
CardValet has even more features for you to control your debit card like set
limits at certain types of retailers, overall spending limits, location-based
usage, and set alerts about debit card activity.

Some of the key benefits include:

 * Actively manage your money
 * Set limits for merchant categories (gas stations, department stores, grocery,
   travel, etc.)
 * Location based security
 * Debit card activity alerts
 * Parental control of child spending
 * Business spending policy compliance

CARDVALET IS AVAILABLE ON ANDROID AND APPLE!



See our how-to in the following How-To Services section.


CINCH DEPOSITS



Cinch Deposits provides you the ease of face-to-face teller deposit service at
your fingertips. You have the ability to simply and quickly deposit checks into
your personal or business accounts from your smartphone. With Cinch Deposits,
what once required a trip to the branch or ATM (and sometimes even a wait in
line) is now a cinch from anywhere cellphone service is available. Checks
deposited Monday – Friday before 4:00pm ET will be credited to your account the
same business day (typically between 4:30pm ET and 5:00pm ET). Deposits made
after 4:00pm ET or on a Saturday, Sunday, or Federal Holiday will be credited to
your account on our next business day. Deposits may not be available for
immediate withdrawal. Check out our introductory video below.

See our how-to in the following How-To Services section.


FIRST HARRISON+



While we'd love to help you with all of your finances, we understand you may
have loans, credit cards, deposit accounts, retirement accounts, and more at
other financial institutions. That can make it a pain to keep track of all of
your finances. With First Harrison+, you don't have to go to multiple websites
anymore. Within Banking Butler, First Harrison+ will allow you to connect your
external accounts to your First Harrison Bank login. Now, you can see balances,
credit limits, and more all on one page from many other institutions. Check out
our introductory video below.

See our how-to in the following How-To Services section.


MOBILE WALLET

For more information about how your debit card can work in your mobile wallet
with Apple Pay, Google Pay, and Samsung Pay, see our Digital Banking page. First
Harrison Bank credit cards are only available in Apple Pay and Samsung Pay.


BANKING BUTLER® HOW-TO

We know there is a lot you can do in Banking Butler®. Please see all of the
how-to sections to see how to do your everyday functions plus all of the new
options.


HOME

MAIN SCREEN

DESKTOP

Once logged in, you'll find the menus along the left side of the screen, your
First Harrison Bank accounts and First Harrison+ in the middle, and the
Quicklinks section on the right side of the screen.



MOBILE

You will find your First Harrison Bank and First Harrison+ accounts listed in
the middle of the page. To access the menu, choose "Menu" in the upper left
corner. To see the Quicklinks, choose "More" in the upper right corner. Mobile
users may have additional options (i.e. Cinch Deposits, CardSwap, etc.).

 * Home
   

 * Left Menu
   
 * Quicklinks
   

MENU

The options you find on the left side of the page will contain most of Banking
Butler's features and options. Several of the menus have additional options
found by clicking the downward facing arrow next to these menu options. Some
options are not available for all customers.



ACCOUNTS

Depending on your account relationship, the accounts section should list all of
your First Harrison Bank accounts. These may include deposit accounts, loans,
and CDs. Safe deposit boxes won't appear in Banking Butler.

In addition to First Harrison Bank accounts, you have the option to connect
accounts from outside institutions with First Harrison+. These might include
deposit accounts, loans, credit cards, retirement accounts, investments
accounts, and more.



QUICKLINKS

The Quicklinks are placed on the right side of the screen for ease of access.
These include some of what most people will use on a regular basis. Instead of
clicking into menus to find what you need, it is probably listed in Quicklinks.
Mobile users will have a couple of additional options in Quicklinks due to
features that use a smartphone's capabilities.



QUICKTIPS

At the top of any page, we may place a message with important information about
Banking Butler and/or that specific page. These will typically be found in a
yellow banner.




ACCOUNTS

TRANSACTIONS

 * Upon clicking on an account from the Home page, you will be brought to the
   Transactions page. You will see the name of your account in the upper left,
   the current and available balances in the upper right, and your transactions
   at the bottom of the screen.
   
 * There are several options for you to choose from on this page to narrow down
   a transaction or time frame. From left to right, the options include: Search,
   Filter, Quick Transfer, Export, and Options (Print and Ask a Question).
   
 * We'll bring special attention to the export option for those that download
   their transactions to use in other programs.
   
 * For more information about a specific transaction, click on the transaction
   in the list.
   
 * If the transaction is a check, you can see the check image on the right side
   of the transaction details. You can see both sides of the check using the
   arrows under the check image. You can make the images larger by clicking on
   the check image.
   

DETAILS

The Details tab will show information such as current balance, interest rate,
accrued interest, and year-to-date interest accrued for deposit accounts. Loan
accounts will have slightly different details including interest paid, next
payment amount, and more. CDs will also have details specific to the type of
account.

DEPOSIT



LOAN




MENUS

TRANSFER

 * Funds Transfer: Transfer funds from one account of yours to another. This can
   be a First Harrison Bank account or an account at another institution. This
   also allows you to make a payment on First Harrison Bank loans.
 * Customer to Customer: If you know another First Harrison Bank customer, you
   can transfer funds into their account with a bit of information from the
   recipient.
 * Add External Account: You can now add accounts at other institutions to use
   for transfers in and out of your First Harrison Bank accounts.
 * Verify External Account: In order to use an account at another institution,
   you'll need to verify it first.



STATEMENT DELIVERY

 * If you want to review the delivery method of your statements for each of your
   accounts, you can do that here. You can edit a delivery method by choosing
   the pencil icon on the right of each account.
   
 * If you choose to change the delivery method, choose your option in the
   drop-down box.
   
 * If you choose E-Statement, you'll be required to enter your email address.
   
 * Once you save, you'll receive a confirmation.
   
 * Once you close the confirmation, you'll see your new changes take effect
   immediately.
   

ACTIVITY CENTER

 * Account Activity: Consider this the hub of all account activity including any
   changes you've made to your profile, deposited checks, and transactions. You
   can sort, search, filter, and manage transactions on this page.
 * Cinch Deposits (mobile only): Use this option to deposit a check into your
   account using your smartphone.
 * Lost/Stolen Card: Should your card go out of your possession, choose this
   option to see instructions on our website.
 * Stop Payment: If you've written a check that needs to have a stop placed,
   select this option. Note: Debit card charges cannot be stopped.
 * Alerts: Alerts remind you of important events, warn you about the status of
   each of your accounts, and notify you when transactions occur. Some alerts
   are automatically generated by the system, such as security alerts, but some
   alerts you can create and customize.



PAY

 * Bill Pay: Instead of writing out your bill payments, checks, licking
   envelopes, and looking for a stamp, use Bill Pay to make paying your bills
   via check easy.
 * CardSwap: Swap your debit card information on many popular sites with one
   click when you get a new debit card.
 * Personal Credit Card App: Apply for our personal credit card.
 * Business Credit Card App: Apply for our business credit card.



CASH MANAGEMENT (SELECT BUSINESS CUSTOMERS)

 * Wire Transfer: Users can create payments to vendors and suppliers.
 * Wire Recipients: Create or see any person or business your business can send
   funds to.
 * Positive Pay: For those that use Positive Pay, you will be able to use this
   option to approve or decline checks.



BUTLER'S GUIDE

The Butler's Guide happens to be where you are now. If you want to come back to
this page in the future to learn about Banking Butler, you'll select this option
within Banking Butler.



MESSAGES

If we need to send you an important message, we'll use the Messages option. You
can also send us a message.



BANK INFO

 * Branches: Find where our branches are located and their contact information.



PREFERENCES

 * Profile: Review and update your contact information.
 * Address Change: Change your contact information on this page.
 * Text Enrollment: This allows users to see balances, history, and transfers.
 * Accounts View: Rename, reorder, and group your accounts (First Harrison Bank
   or otherwise). Once enrolled in Text Banking, you can enable the text banking
   on specific accounts here.
 * Security: Change your password, login ID, and edit your contact preferences
   for the secure access code.
 * Accessibility: Enable high contrast mode to make Banking Butler usable and
   accessible for anyone.
 * Change Theme: Banking Butler has menu options on the left side of the screen
   by default on desktop. To change the menu to be on the top of the screen on
   desktop, choose this option.



HELP

Our online banking provider has additional help articles that might help explain
how to do certain functions within Banking Butler. This help page is generic and
not specific to First Harrison Bank, but it does have useful information that
may not be explained on the Butler's Guide.




QUICKBOOKS/QUICKEN

Please click the Mac Instructions or PC Instructions sections below to see the
instructions on how to disconnect and/or reconnect your Quickbooks or Quicken
accounts.

Mac Instructions

 * QuickBooks Online Conversion Instructions
 * QuickBooks for Mac Web Connect Conversion Instructions
 * Quicken for Mac Express Web Connect Conversion Instructions
 * Quicken for Mac Web Connect Conversion Instructions

PC Instructions

 * QuickBooks Online Conversion Instructions
 * QuickBooks for Windows Web Connect Conversion Instructions
 * Quicken for Windows Express Web Connect Conversion Instructions
 * Quicken for Windows Web Connect Conversion Instructions


SERVICES

ALERTS

Access Alerts from the Activity Center menu. Create a new alert by selecting the
"New Alert" button in the upper right of the screen and choose the kind of alert
you'd like to create. See the menu options below for each alert type.

ACCOUNT ALERT

Choose which account you'd like to create an alert, choose your criteria, and
how that alert should be delivered to you (email, call, text, or secure message
within Banking Butler).

HISTORY ALERT

Select the transaction type, the criteria for the amount, account number, and
how that alert should be delivered to you (email, call, text, or secure message
within Banking Butler).

ONLINE TRANSACTION ALERT

Choose the kind of transaction for your alert, what the status of the
transaction should be, and how that alert should be delivered to you (email,
call, text, or secure message within Banking Butler).

REMINDER

These reminders can be set for a number of reasons including birthdays,
anniversaries, meetings, and more. Choose your event type, select a date,
whether it needs to recur every year, the message you'd like in the reminder,
and how that alert should be delivered to you (email, call, text, or secure
message within Banking Butler).

EXISTING ALERTS

Once you have some alerts setup, they will be on the Alerts page. You can view
specifics about each alert using the "Edit" button and toggle the alert on or
off with the red switch on the right side of each alert.

BILL PAY

Bill Pay is such a robust product that it requires a video to explain it all!
Check out the below video to learn how to use Bill Pay.

CARDSWAP

 * Get started and select the brands you pay. You can select all that apply and
   continue.
   
 * Add your First Harrison Bank debit card information.
   
 * Link selected brand(s) with each site's/sevice's login credentials.
   
 * If the verification is successful, you will receive a confirmation. Please
   allow up to twenty four hours for your changes to be applied to your chosen
   brand(s).
   
 * Upon completion of adding your brand(s), you will arrive on the CardSwap home
   page. Here is an example of two brands that have been added.
   
 * You have additional options at the bottom of CardSwap's home page to add more
   brands, swap your debit card information on your brands, or choose to receive
   CardSwap notifications.
   
 * If you choose to swap your First Harrison Bank debit card information on your
   chosen brands, enter your new card's information. Please allow up to twenty
   fours for the changes to take effect.
   
 * If you have multiple First Harrison Bank debit cards, and you like to use a
   different debit card on certain brands, you can do that. Choose to add an
   additional card from CardSwap's home page.
   
 * Choose to add a new First Harrison Bank debit card.
   
 * Now you can see one card is tied to two brands, but you can see an additional
   card to the right of the first listed debit card.
   
 * The additional card and linked brand are made visible by clicking on the card
   image.
   

As you add new brands to CardSwap, you may see a small charge ($1 or less) on
your account for verification purposes for each brand that will be credited back
(typically next business day).

CINCH DEPOSITS (MOBILE ONLY)

 * The main screen for Cinch Deposits asks which account you'd like to deposit a
   check and the amount of the check.
   
 * Enter the amount of the check you're depositing.
   
 * Ensure you have the correct account for deposit selected and deposit amount.
   
 * You'll then take pictures of the front and back of your check. Ensure you
   allow our app access to your camera for purposes of capturing these images.
   Important: The back of your deposited check must have "For Deposit Only"
   listed by itself or under your signature.
   

Note: Checks deposited Monday – Friday before 4:00pm ET will be credited to your
account the same business day (typically between 4:30pm ET and 5:00pm ET).
Deposits made after 4:00pm ET or on a Saturday, Sunday, or Federal Holiday will
be credited to your account on our next business day. Deposits may not be
available for immediate withdrawal.

FIRST HARRISON+

First Harrison+ can be found on the home page of Banking Butler. See the options
below for how to use both parts of First Harrison+.


EXTERNAL ACCOUNTS

 * Once you choose the "Link Account" button from Banking Butler's home page,
   choose an account to link. The most popular external institutions will appear
   as "Quick Picks." You can choose one of these, search for an account, or add
   a manual account.
   
 * If your account isn't one of the "Quick Picks," start typing the name of your
   external account provider. A list of possible results will display. Click the
   choice best suited for your needs.
   
 * Once you choose an account to link, it's time to enter your credentials for
   that account that you would use if you were visiting that provider's website.
   
 * After you enter your credentials, you can link more accounts while it's
   processing or close the window to return to Banking Butler's home page.
   
 * Once an external account is linked, it's corresponding accounts will populate
   below your First Harrison Bank accounts.
   
 * You can choose to see more details, including transactions, of each linked
   account by clicking on it from Banking Butler's home page.
   
 * The initial name of the group of linked accounts can be changed by clicking
   the pencil icon next to the group name.
   
 * You can name a group of external accounts whatever you'd like. When finished,
   hit the check mark.
   
 * If you want individual accounts in separate groups, you can create this all
   on your own. If you click and hold on an account, a new icon appears in the
   lower right corner (a tray with a + symbol). Drag an account to the icon.
   
 * Now that you've moved your account to the icon, a new group is created. As
   before, you can rename the group.
   
 * You can now move other accounts to this new group.
   
 * On any account (including First Harrison Bank accounts), you can view
   activity and nickname the account. First Harrison+ accounts give you the
   option to update your external institution login should your credentials
   change with that provider.
   
 * There are more options for First Harrison+ on the Accounts View page under
   the Preferences drop-down in the main menu. One of those options is to
   reorder your groups and accounts. Use the up or down arrows to move groups
   and accounts within groups.
   
 * You can also click on an individual account and see more details.
   
 * If you don't want to see a specific account within First Harrison+, you can
   remove the visibility with the toggle.
   
 * Should you want to completely remove all accounts from an institution, choose
   the "Remove" option and confirm you'd like to remove all of the listed
   accounts.
   

SPENDING, BUDGETS, AND MORE

You have many options to take a deeper look at your finances with your First
Harrison Bank accounts and the external accounts you've linked with First
Harrison+.

 * See all of your spending in your specified timefame on the Spending tab.
   
 * Take a look at your budgeting with the Budgets tab. You can start your budget
   from scratch or auto generate a budget.
   
 * Once you've created a budget, you can see how it's balanced in the chart and
   list below.
   
 * You can see the trends of your accounts with the Trends tab.
   
 * Take a look at your accounts forecasting with cash events in the Cash Flow
   tab.
   
 * The Net Worth tab can total all of your deposit accounts to see your net
   worth over time.
   
 * Take a good look at all of your debts to figure out how to eliminate them
   more easily in the Debts tab.
   
 * If you haven't added any accounts where you owe a debt, you can do so at this
   time.
   

FUNDS TRANSFERS

See sections below for more details of each option.

INTERNAL/EXTERNAL TRANSFERS

 * Access the Funds Transfer option from within the Transfers menu. You may do
   transfers originating from a First Harrison Bank account or external account
   that's been previously verified. See the "Add External Account" section to
   use an external institution account.
   
   You will choose your "from" account, "to" account, and the amount. From
   there, determine the frequency of the transfer, the date of the transfer, and
   any memo for your purposes. There is a limit of $2,500 per day for transfers
   for consumers.
   
   Note: This feature can also be used to make payments on First Harrison Bank
   loans.
   
 * Loan payments can be completed on the same Funds Transfer page should you
   have a First Harrison Bank loan.
   
 * You can view your transfer in Account Activity under the Activity Center
   menu.
   
 * If you need to make changes or take a better look at a transfer, you can do
   so by choosing the Actions button.
   

ADD EXTERNAL ACCOUNT

 * In order to add an external institution for transfers, you'll need the
   routing and account number for your desired account. You'll also select
   whether it's a checking account or savings account.
   
 * Once you've entered your information and choose to continue, you'll receive a
   success screen. Please wait up to three business days for micro deposits to
   be deposited into your external account. When you have the amounts of those
   micro deposits, see the Verify External Account section.
   

VERIFY EXTERNAL ACCOUNT

 * When you've received your micro deposits, you'll verify those amounts on this
   screen.
   
 * Be sure to select the small radio button under the account you're verifying,
   enter the two micro deposit amounts, and continue. Take note that the micro
   deposits should be entered as two digit numbers without the "." before the
   amount.
   
 * If the information is accurate, you'll receive a confirmation that you can
   now use that account for transfers.
   

CUSTOMER TO CUSTOMER TRANSFER

 * You can transfer funds to another First Harrison Bank customer with just a
   bit of information. You can only deposit funds with this tool. You are unable
   to withdraw funds from another customer's account. Choose to do a single
   transfer one time or link account to do transfers in the future to the same
   account. Note: Customer to customer transfers can only occur if both parties
   have logged in to Banking Butler at least one time.
   
 * Choose your account for which you'd like the funds withdrawn, the amount, a
   description that will let the recipient know the reason for the transfer, the
   email address that the recipient uses in Banking Butler, and the last four
   numbers of the recipient's account number. It's important that you use the
   recipient's email address that we have on file.
   
 * If all goes well with the information you entered, you'll receive a success
   screen.
   
 * If you choose to link an account for future transfers from the start page,
   you'll enter the email address that the recipient uses in Banking Butler and
   the last four digits of the recipient's account number.
   
 * Once submitted, you'll receive a success screen. After the successful link,
   you'll be able to transfer funds to the same recipient on the Funds Transfer
   screen that's also used for external transfers.
   

MESSAGES

 * The main screen of Messages will allow you to view previous messages or start
   a new conversation.
   
 * To start a new conversation with us, click the pencil icon in the red circle.
   
 * You can choose the category of your message as the recipient, the subject,
   and the message you'd like to send to us.
   
 * Once completed, you'll receive a success message and can close to return to
   the Messages home screen.
   
 * On the Messages home screen, you can see previous messages along the left
   side of the page. The message content will appear on the right side of the
   screen once a message is selected.
   
 * You can reply to any message by clicking the left facing arrow above any
   received message.
   
 * If you have any received messages that are unread, you'll have a notification
   number on the Messages icon in the menu.
   

STATEMENTS

 * In order to view your statements, you will need to verify that you can view
   PDFs. Choose the "Get Code" button.
   
 * If you do not have a PDF reader, you won't be able to use this option, but
   can download Adobe Reader by clicking the appropriate button.
   
 * When you request a code, a PDF will open. Note: Some pop-up blockers prevent
   this PDF from opening, so ensure your pop-up blocker is off for this event.
   You will see a four character code specific to your request.
   
 * Once you enter the code on the main screen, you will receive a confirmation
   message.
   
 * Choose your account, date, and format of the statement you'd wish to view.
   

If you would like to change the method in which your statements are delivered
(paper or e-statements), see our Statement Delivery section in the Statements
menu. Please be mindful that based on your account type, there could be a charge
for paper statements.

STOP PAYMENT

 * If you've written a check that you'd like to stop, choose the account in
   which the check was written, the check number, and additional information you
   know about the check. The more information you can provide us, the better.
   

Note: You cannot place a stop payment on a debit card purchase.

TEXT BANKING

 * The text enrollment screen explains all of the details about how text banking
   works. Please pay special attention to how to use text banking with account
   nicknames and the phone carriers supported.
   
 * To enroll, toggle the switch at the top of the page to "On" and enter your
   SMS text number without dashes. You'll also want to be sure you review and
   agree to the terms beneath the SMS text number.
   
 * Once you've entered your information, click the Save button at the bottom of
   the page.
   
 * If all went well, you'll receive a confirmation. It's very important you
   visit the Accounts View page in the Preferences menu to complete the
   enrollment of specific accounts.
   
 * You'll also receive a text message confirming your enrollment from 226563.
   
 * On the Accounts View page in the Preferences menu, choose an account you'd
   like to enroll in text banking.
   
 * Once you've chosen an account, it's important to visit the SMS/Text tab
   within that account.
   
 * Toggle the SMS/Text Enrollment switch to "On" if you'd like that account to
   be eligible for text banking. You will also want to take note or rename the
   SMS/Text Display Name because you'll use that name when you text for
   information about your accounts.
   


PREFERENCES

CONTACT INFORMATION

 * View your contact information on this page and make changes as needed.
   
 * Review your address tied to each of your accounts and change if necessary.
   Note: If you use a cell phone, please enter your cell phone number in the
   Cell Phone AND Home Phone fields.
   

ACCOUNTS VIEW

 * Accounts View lists all of your linked accounts (First Harrison Bank or
   otherwise). It will include First Harrison+ accounts, linked external
   accounts for transfers, linked customer to customer accounts, and hidden
   accounts.
   
 * When you click on a specific account, you can rename the account for Banking
   Butler's home page, change the account's grouping, choose whether the account
   is visible with the toggle, and remove the account if you'd like. You can
   also reorder your groups and accounts. Use the up or down arrows to move
   groups and accounts within groups.
   
 * On the SMS/Text tab, you can change settings for Text Banking.
   

THEME

 * Within Banking Butler, we do give you the option to change the theme from the
   left side navigation to a top navigation option. Note: This will only change
   the layout of Banking Butler on a desktop computer. The mobile version
   remains the same.
   
 * Once you choose top navigation, you'll see the menu is placed across the top
   of the page.
   
   
   


BANKING BUTLER® SYSTEM REQUIREMENTS

Banking Butler® is an advanced online banking technology that works with the
latest and greatest technology options as well as some previous
versions/operating systems. Take a look at our list for minimum system
requirements.


GENERAL COMPUTER

You must use a computer that has:

 * Microsoft Windows 10 or Mac OS X 10.10 at minimum.
 * Available browser updates applied for improved security that provide
   anti-virus and spyware protections.
 * An Internet connection with a minimum of 1 Mbps download speed.

Satellite connections often have difficulty supporting encrypted, Hypertext
Transfer Protocol Secure (HTTPS) applications. Since Banking Butler is HTTPS
encrypted for the safety of your financial information, some satellite cable
connections may exhibit slow responses.


PDF READER

We recommend the most recent version of Adobe Reader available for desktop and
mobile devices. If you choose to use a third-party PDF vendor, we cannot
guarantee documents will appear as intended.


BIOMETRICS

Customers can use Fingerprint Login, Touch ID, or Face ID to log in to our app.

The Fingerprint Login feature is based on the fingerprint API introduced in
Android M (Marshmallow). Some Samsung and Nexus phones do not support Android's
API even though the phones include the hardware to allow it.

Fingerprint Login is currently only available for login authentication on
eligible Android devices. It is a free feature pending the following operating
system, hardware, and release requirements:

 * Samsung Galaxy S7 or later
 * Nexus 7 or later
 * Google Pixel first generation or later
 * Customer registration with Fingerprint at the device level

Touch ID and Face ID are only available for login authentication on supported
Apple iOS devices and requires end-user registration of the feature at the
device level.


BROWSER

We have created a special Browsers section to discuss the recommendations for
you to use. We highly encourage you to not use Internet Explorer as parts of
Banking Butler will not function using this browser.


APP

In order to download our app, please ensure that you are using Android 5.x and
later or iOS 12.x and later for best performance. Older versions of your phone's
software may not allow our app to fully function or function at all. A
rear-facing camera is required to use Cinch Deposits.


BROWSERS

As websites and applications on websites evolve, some Internet browsers provide
a better experience with the latest technology. Banking Butler® , like many
other websites, will not work properly with Internet Explorer (IE). If you're
using Internet Explorer, we encourage you to switch to a new browser.


WHY DO I NEED TO SWITCH BROWSERS?

Banking Butler will not work properly with Internet Explorer. We also want you
to have a better experience surfing the web in general. Our recommended browsers
are faster, more secure, and simpler to use. In fact, less than 9% of Internet
traffic is from users with Internet Explorer. If you're hesitant to switch,
please note that Internet Explorer has a variety of security issues that could
compromise your personal information. Please join us in using one of our
recommended browsers!


WHAT BROWSER DO I HAVE?

Not sure what browser you have? You can check on What's My Browser.


RECOMMENDED BROWSERS

We recommend you download one of the following browsers:

Download Chrome ®



Download Firefox®



Download Safari®



Download Edge®


CHANGE YOUR DEFAULT BROWSER

If you were previously using Internet Explorer and now have a new browser,
you'll need to ensure you set your new browser as your device's default browser.
Use the links below to make that change with your newly preferred browser.

 * Make Chrome Default Browser
 * Make Firefox Default Browser
 * Make Safari Default Browser
 * Make Edge Default Browser


IMPORT BOOKMARKS TO NEW BROWSER

If you're like us, you have a lot of favorite sites marked. We know change can
be hard, too. However, these browsers make it simple to transfer your browser
information. Use the instructions below for your specific situation:

 * Import to Chrome
 * Import to Firefox
 * Import to Safari
 * Import to Edge


EXPORT BOOKMARKS FROM IE

Chances are that your new browser will be able to import your favorites and much
more using the instructions for importing mentioned previously. You will most
likely not need to manually export your bookmarks. However, if importing doesn't
go well for any reason, here's how to manually export your favorites from
Internet Explorer 11. Other versions of Internet Explorer will have a similar
process.

 * Press (alt) on your keyboard. This will make the menu bar appear near the top
   of the browser.
 * Choose File and select Import and export... .
   
 * In the window, choose the Export to a file radio button and click Next .
   
 * Choose the Favorites checkbox and click Next .
   
 * Select the Favorites folder that you'd like to export. You can choose
   specific folders of Favorites or all of them. To choose all of them, select
   the Favorites folder at the top of the list and click Next .
   
 * Lastly, choose the Browse button and decide where you want the file saved. We
   recommend the Desktop for ease of access. Once you've decided a location,
   click Export . Note: Your location name won't appear the same as the example.
   
 * You're finished exporting your favorites. You can now use the import
   instructions for your new browser.


CONSTANT SECURE ACCESS CODE REQUESTS?

If you decide you don't want to enter a Secure Access Code each time you log in
to Banking Butler, you'll need to ensure your browser is allowing cookies, and,
most importantly, that your cookies aren't being cleared each time you exit your
browser. If you want to ensure your cookies aren't being cleared when you exit
your browser, take a look at these instructions.

CHROME

 * Go to Settings.
   
 * Choose "Privacy and Security" along the left side of the page.
   
 * Be sure the toggle is gray (and likely to the left) for “Clear cookies and
   site data when you quit Chrome”.
   

FIREFOX

 * Go to Options.
   
 * Choose “Privacy & Security” in the left-hand menu.
   
 * Ensure the “Delete cookies and site data when Firefox is closed” box is
   unchecked.

SAFARI ON MAC

 * Go to the Safari's Preferences.
   
 * Choose the "Privacy" tab.
   
 * Ensure "Block All Cookies" is disabled and unchecked.
   

SAFARI ON MOBILE

 * Go to the Settings app.
   
 * Choose "Safari" in the left-hand column.
   
 * Ensure "Block All Cookies" is disabled and toggled to the left.
   

EDGE

 * Go to Settings.
   
 * Choose “Privacy, search, and services” in the left-hand menu.
   
 * Click “Choose what to clear every time you close the browser” in the “Clear
   browsing data” section.
   
 * Ensure the “Cookies and other site data” toggle is switched to the left. If
   you want to be certain, make all the toggles switch to the left.
   


TROUBLE WITH YOUR BROWSER?

Technology is cool, but if your browser is giving you fits accessing our website
or Banking Butler, we recommend clearing your browser’s cookies and cache. There
are many browser options, but here are a few links with instructions on how to
do this for several of the major browsers:

 * Chrome
 * Firefox
 * Safari on Mac
 * Safari on Mobile
 * Edge


NEED HELP?

If you are having any trouble with Banking Butler® whatsoever, please call your
local branch or send us a secure message within Banking Butler.


THANK YOU

We'd like to thank you for being our customer and using Banking Butler®. Here is
a message from our president, Bill Harrod, and all of us at First Harrison Bank.



Branch Info First Harrison Debit Mastercard®

Lost/Stolen Cards Careers Frequently Asked Questions

Butler's Guide

 * Privacy Policy
 * Funds Availability
 * Patriot Act
 * FAQs
 * Check Reorder
 * Routing Number: 083913033




Copyright © First Harrison Bank 2024, All Rights Reserved.

 * 
 * 
 * 
 * 
 * 


back to top