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 * Careers
   
 * Contact Us
   

 * Products
    * AiseraGPT
    * AI Copilot
    * AI Search
    * Agent Assist
    * AI Voice Bot
    * Gen AI Platform
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    * AI Customer Service
    * AIOps
    * Next-Gen ITSM

 * Gen AI Demos
    * Generative AI For ITWatch Now
    * Generative AI For RetailWatch Now
    * Generative AI For HRWatch Now
    * Generative AI For TravelWatch Now
    * Generative AI for SalesWatch Now
    * Generative AI For HealthcareWatch Now
    * See More Demos

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    * AiseraLLM
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    * GenAI Summarization

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 * Custom Gen AI Demo
   



ANNOUCEMENT: Aisera Named a Leader in Forrester Wave™: Conversational AI
Platforms for Employee Services Read Now


CHATGPT & AI SEARCH


FOR THE ENTERPRISE

AiseraGPT
AI Copilot
AI Search
Agent Assist
AiseraGPT
UniversalGPT that automates tasks, action workflows & knowledge across all your
domains
Learn More
AI Copilot
Your proactive AI concierge with powerful skills, prompt & AI workflow
customization
Learn More
AI Search
Enterprise-wide search that is LLM-powered, personalized & privacy-aware
Learn More
Agent Assist
Supercharge agent productivity with answers, summarizations, next-best actions &
in-line assistance
Learn More




WHY AISERA


Supercharge Productivity & Cut Costs
Access information, auto-resolve repetitive tasks, and get work done
in seconds.



Boost Accuracy with 
Domain-Specific LLMs
Leverage domain-specific LLMs grounded in customer data
and minimize
hallucinations.



Ensure Privacy & 
Security with TRAPS
Utilize TRAPS (Trusted, Responsible, Auditable, Privacy, Secure) to meet the
highest standards of Responsible AI.



Gain exceptional user experience & reduce support cost.
Custom Gen AI Demo


WHAT ANALYSTS ARE SAYING


Forrester - Conversational AI
IDC - Gen AI
Forrester - AI Observability
EMA - AI Observability

“The strength of Aisera’s current offering comes from its variety of
functionality, with strong support across agent augmentation, automation
facilities, prebuilt assets, automated workflow development…” - The Forrester
Wave™: Conversational AI Platforms for Employee Services Q3 2024
Learn More



Generative AI for Enterprise
“Generative AI is game-changing for conversational AI and Aisera’s
conversational AI platform is making heavy use of generative AI to help
organizations quickly create and deploy conversational AI solutions that meet a
variety of needs both internally and externally.”
Learn More



AI Observability
“Aisera is a good fit for enterprises that want to be aggressive in their
approach to modernizing IT operations by investing in the latest AI/ML
approaches and are striving for a zero unplanned outage environment…”
Learn More



Gen AI Observability
"Aisera is a highly adaptive AIOps vendor with a creative approach to advanced
analytics, along with low cost, minimal administrative overhead, and fast time
to value. Aisera has a strong presence in mid-tier enterprises, as well as in
larger enterprises where most of today’s AIOps solutions reside. It is also one
of only five vendors to be a Value Leader in all three use cases."
Learn More


WHAT OUR CUSTOMERS SAY





Jason Wilk



Daniel Heras



Aneel Jaeel



Bjorn Jonsson



David DeMarco
View All Customers



Jason Wilk CEO & Founder
Read Case Study
DaveGPT, powered by Aisera, fundamentally impacts how we scale by automating
simple interactions and generating value through efficiency and supporting our
members.
89% Resolution Rate
60% First Call Resolution Improvement
50% Improved Agent Productivity



Daniel Heras Product Manager, Employee Enablement
Read Case Study
Our vision to create a one-stop shop across IT, HR, Store Support, was realized
with Aisera's AI Copilot & AiseraGPT.
$5M+ Cost Savings
84% Resolution Rate
90% Improvement in ESAT



Aneel Jaeel SVP of Customer Success, McAfee
Read Case Study
Our partnership with Aisera has allowed us to achieve significant business
outcomes while still providing a compelling CX.
75% Resolution Rate
75% Improved Agent Productivity
95% Customer Satisfaction (CSAT)



Bjorn Jonsson Technical Program Manager
Read Case Study
What impressed us was Aisera’s unsupervised learning capabilities, it also had
the best intent recognition entity we could find.
63% Reduced Mean Time To Resolution (MTTR)
90% Average Prediction Accuracy
32K Agent Hours Saved



David DeMarco SVP Business Technology
Read Case Study
Our self-service rate is over 70%, well above the industry average of 20 to 30%,
helping us achieve over $1M in cost savings.
74% Resolution Rate
95% Self-Service Customer Satisfaction (CSAT)
$1M Cost Savings in Case Deflection


GEN AI DEMOS


Healthcare
Travel
Retail
IT
HR
Sales
Click for sound





5:20
●●●●
Patient Appointment Scheduling
Medical Affairs
Clinical Operations
Self-Service with Knowledge Articles








Click for sound



3:26
●●●
Flight Rebookings & Changes
Managing Reservations
Self-Service with Knowledge Articles








Click for sound





5:01
●●●●
Order Management
Order Tracking and Delivery Rescheduling
Returns and Refunds
Self-Service with Knowledge Articles








Click for sound



4:59
●●●
Software Access and Hardware Procurement
Proactive Notification & Endpoint Management
Self-Service with Knowledge Articles








Click for sound



5:29
●●●●
Employee Onboarding
PTO Management
Employee Communications
Self-Serve with Knowledge Articles








Click for sound













INDUSTRY AWARDS & RECOGNITION





"Excellent overall experience with Aisera"
– Senior Manager of IT Support
Read More G2 Reviews

"Love the automation experience that we've added to our environment"
- IT Support
Read More G2 Reviews

"Finally an ML/AI tool that’s not a black-box that puts you in control"
– Product Manager, Employee Enablement
Read More G2 Reviews

"Flexible, effective, easy to implement, engaged services delivery team"
– VP of IT
Read more Gartner Reviews

"Aisera is our technology partner"
– VP, Digital Solutions Workplace
Read more Gartner Reviews

"Aisera has been an excellent partner in seeing through the success of our AI
and Self-Service IT tools"
- IT Manager
Read More Gartner Reviews

"Excellent overall experience with Aisera"
– Senior Manager of IT Support
Read More G2 Reviews

"Love the automation experience that we've added to our environment"
- IT Support
Read More G2 Reviews

"Finally an ML/AI tool that’s not a black-box that puts you in control"
– Product Manager, Employee Enablement
Read More G2 Reviews

"Flexible, effective, easy to implement, engaged services delivery team"
– VP of IT
Read more Gartner Reviews

"Aisera is our technology partner"
– VP, Digital Solutions Workplace
Read more Gartner Reviews

"Aisera has been an excellent partner in seeing through the success of our AI
and Self-Service IT tools"
- IT Manager
Read More Gartner Reviews
‹›

Gain exceptional user experience & reduce support cost.
Custom Gen AI Demo
 * Products
   * AiseraGPT
   * AI Copilot
   * AI Search
   * Agent Assist
   * AI Voice Bot
   * Gen AI Platform
   * AI Service Desk
   * AI Customer Service
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 * AI ROI Calculator
   * AI Service Desk
   * AI Customer Service
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 * Trust
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   * Privacy Policy

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quote for your projects

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 * Report
   The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3
   2024 | Analyst Report

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The Forrester Wave™: Conversational AI Platforms For Employee Services, Q3 2024
| Analyst Report
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