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Submitted URL: http://app.optus.com.au/
Effective URL: https://www.optus.com.au/customer-extras/mobile-apps/my-optus-app
Submission: On October 09 via api from AU — Scanned from AU
Effective URL: https://www.optus.com.au/customer-extras/mobile-apps/my-optus-app
Submission: On October 09 via api from AU — Scanned from AU
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Skip to Primary NavigationSkip to ContentSkip to Footer * Personal * Business * Enterprise * Customer Service * Cart * Log In * Mobile * Internet * Tablets & Watches * Network * Blog * Deals Search MY OPTUS APP TAKE CONTROL OF YOUR CONNECTION Manage your plans, track your usage and control your connection with network features. To get My Optus app scan the QR code below MY OPTUS APP TAKE CONTROL OF YOUR CONNECTION Manage your plans, track your usage and control your connection with network features. To get My Optus app scan the QR code below Download My Optus app MY OPTUS APP TAKE CONTROL OF YOUR CONNECTION MANAGE YOUR PLANS, TRACK YOUR USAGE AND CONTROL YOUR CONNECTION WITH NETWORK FEATURES. Download My Optus app EXPLORE NETWORK FEATURES Up your home internet speed with Optus Internet Turbocharge, take a digital breather with Optus Pause, or use an Unlimited Data Day for, well, exactly that. You’re in control of your connection in My Optus app. OPTUS NETWORK PULSE Get visibility of your Optus mobile, home or public WiFi connection and how the network is performing on your device right now. Learn more OPTUS PAUSE Pause your eligible Optus mobile and Home Wi-Fi connections to make the most of the moments that matter.. Learn more OPTUS INTERNET TURBOCHARGE Turbocharge your nbn home internet speeds for 24 hours. T&Cs apply* Learn more Download My Optus app Explore network features by scanning the QR code below SIMPLE, FAST AND SECURE Easily manage your Optus account with the benefit of 24/7 support at your side. CONVENIENT AND SECURE WAY TO VERIFY YOUR ID Digital ID powered by Mastercard is the quick and simple way of proving your identity when dealing with Optus. MANAGE ALL YOUR SERVICES IN ONE PLACE See all your accounts and services in one place with a new centralised Services view. FIND NEW WAYS TO BUNDLE AND SAVE Eligible customers can discover some of the world's best subscriptions with Optus SubHub. BRINGING OUR STORES TO YOU Shop from the comfort of your own home. We've got your options all in one place. Month-to-month SIM plans, new phones and more. DEALS & OFFERS Shop the latest deals, offers and savings, anytime, anywhere OPTUS PAY OptusPay allows you to pay off your phone, tablet or smart watch over time when you add an eligible Optus plan, interest free. FREE DELIVERY Get free express delivery on all our phones and SIMs. GETTING STARTED 1. DOWNLOAD Click here to download My Optus app. 1. DOWNLOAD Scan the QR code below to Download My Optus app. 2. SIGN IN No need to worry about remembering your password. You can now sign in using biometric technology. 3. START USING Get to know My Optus app plus access to 24/7 help and support. Download my Optus app To get My Optus app scan the QR code below GETTING STARTED 1. DOWNLOAD Click here to download My Optus app. 2. SIGN IN No need to worry about remembering your password. You can now sign in using biometric technology. 3. START USING Get to know My Optus app plus access to 24/7 help and support. Download My Optus app FAQS What is My Optus app? The My Optus app is a self-serve tool that allows you to manage your Optus account on-the-go. You can make payments, check your usage, change account settings, message us and more. What can I do in My Optus app? You can use the My Optus app to self-manage your Optus account, including: Make account payments Set up direct debit payments Choose how you receive your invoices Check your usage Find your contract details Update your personal details … and so much more. Find out more ways you can manage your Optus account here. If you need more help, you can also use the app to send us a message. Is My Optus app secure? Yes. My Optus app uses best practice encryption methods when transmitting sensitive information. Any sensitive data is stored locally on your device, which is a good reason to ensure you secure your device with a strong password / PIN. Is my device compatible? My Optus app is available on iPhone, iPad, and iPod touch using iOS 14.0 or later, and most Android mobile phones using Android OS 10.0 or later. Can I access My Optus app as a business customer? My Optus app is available to business customers on an Optus business plan. You can manage some business plans through My Optus app including mobile, data, Postpaid plans, and Optus Loop. Note that credit details will not be displayed for Business Fund and Tech Fund plans. How do I update my contact details? You can change your contact phone number, email address, postal address, My Account password and payment details within My Optus app. Go to the Account tab and select the card with your name on it to update your details. For more instructions, click here. How do I find my account payment? Finding your account payment is easy within My Optus app. Simply head to the 'Billing' or 'Payments' tab and select 'View bill' or 'Payment history'. You can also download a pdf version of your Bill or Invoice from there. How do I request a service Change of Ownership? If you require a change of ownership of your service, please message us 24/7 directly within My Optus app. See some useful links below: Bereavement Care Support Change of ownership timeframes Change of ownership impacts How do I contact Optus? We’re here to help and support you 24/7 via our Messaging service, available to you in My Optus app. Get quick responses from our Digital Assistant, connected to our Optus experts who can provide you with a solution as quickly as possible, or access your messaging log. Can I track my order in My Optus app? Yes. You can easily track the progress of your order in My Optus app. Please note that you will need your order number on hand. Click here for further instructions on how to track your order. How do I log in to My Optus app? Logging into My Optus app is simple via your My Account email and password. Click here for detailed instructions. How do I upgrade my device? Ready to upgrade? Chat to one of our Optus experts in My Optus app via our Messaging service and we’ll help you with this request. Can I shop and make purchases through My Optus app? Yes. You can now shop straight within My Optus app, with the added benefit of free delivery on all phones and SIMs. Browse our full range of products, track orders and get the latest deals and discounts. What are the terms and conditions of using My Optus app? * The app is free to download and use for Optus Mobile customers on selected plans, however some data charges may apply in certain circumstances. * If you are travelling overseas, you will incur roaming data charges when using the app. Please check optus.com.au/travel for latest roaming offers. * The Optus Fair Go Policy applies to your use of the app. * The app includes Network Pulse, which provides you with details of your connection status and history. Our Agreement 1. Optus Mobile Pty Ltd (ABN 65 054 365 696) and Optus Networks Pty Ltd (ABN 92 008 570 330) (together, Optus, we, us) grant the individual using the app (you, your) a licence to use the app for your personal, non-commercial purposes on your mobile device on the terms and conditions set out in this agreement. This licence is revocable and non-transferable and does not transfer any rights in the app to you. Any upgrade or new release of the app is subject to this agreement, as updated from time to time in our discretion. 2. You will not, nor permit others to: (a) use the app for any unlawful or illegal activity; (b) use the app in a way that is contrary to this agreement or is not in good faith, (c) attempt to copy, modify, reverse engineer, decompile, disassemble, or extract any element of any source code, algorithms, methods or techniques embodied in the app; or (d) attempt to circumvent or modify any security technologies included in the app. Applicable Optus privacy and security policies apply. 3. Your usual data charges will apply to download and use the app. If you are roaming overseas, data used when using the app will be charged at the applicable roaming rate. Check optus.com.au/travel for rates. 4. Not all features and functionality of the app will work for all customers. 5. If you are using a supported Optus supplied modem, you may be able to access your modem information through the app using the supplied modem username and password. This will allow you to restart your modem, access enhanced features and manage the WiFi details and connected devices. 6. For Optus mobile customers, you may be able to view information about your mobile usage in the app. This information isn't generated in real-time. Typically, mobile usage info is updated within 24 hours. You may also be able to see a description of your plan inclusions in the app - we've tried to make those descriptions as simple as possible, but for an authoritative source please refer to the Optus Standard Agreement. 7. We may send you in-app messages and push notifications relating to the operation of the app or your use of it, your agreements or services with Optus, and related offers. You can turn these notifications off in settings in your device or the app. 8. We collect and use personal information to deliver services and information in the app, to understand your experience with it and how we can improve it, and to provide notices or updates to you. We also keep and access records of conversations with our customer service reps via the chat function. Further information about how Optus handles your personal information is outlined in our Privacy Policy. 9. We use your device's location even when you're not using the app, to send geo-relevant notifications and to provide information for the operation of Network Pulse. We also use location information to recommend data roaming packs when you're travelling overseas to help prevent excess data charges. You can turn of geo-relevant notifications by turning off location services in your device's settings. 10. You acknowledge that the app collects and makes use of information about location and your use of your mobile service Performance Information from your mobile device and from the mobile network or any WiFi network being utilised by your mobile device. You consent to Optus' use of the Performance Information as part of your use of the app. Optus uses this Performance Information to optimise and continually improve performance of Optus' mobile network. If you do not want Optus to collect the Performance Information or to use it for these purposes, you can switch it off anytime by unticking the checkbox in App Settings > Network Performance. 11. Data charges may apply to use of Network Pulse beyond the Optus network. You acknowledge that Network Pulse also collects and makes use of information about location and your use of your mobile service from your mobile device and from the mobile network or any WiFi network being utilised by your mobile device. You consent to Optus' use of this information as part of your use of this app. Network Pulse uses this information for conducting periodic network speed tests, and to optimise and continually improve performance of Optus' mobile network and your experience. We rely on third party software powered by Ookla LLC for conducting speed tests in Network Pulse, and do not provide any warranties about the accuracy of the results. If you do not want Network Pulse or to use it for the purposes outlined here, you can switch it off anytime by unticking 'Display Network Pulse' located under Account Security and Settings. 12. This app uses Apple Maps features and content. Optus, and not Apple, is otherwise responsible for this app and its contents. 13. During the course of using the app, data will be sent to Google Analytics in the background. This is used for analytics purposes only and allows us to continually improve the app and services available to you. This process will use a negligible amount of your data allowance (typically less than 10 Kilobytes (kB) each time the app is used) and will appear on your data usage statement. 14. We use industry standard security measures to keep the app secure, but we can't guarantee it's impervious to all attacks. It's also important that you keep your device secure and your passwords secret. 15. To the extent permitted by law, we do not represent, warrant or guarantee the suitability, completeness, accuracy or currency of any information or content accessed via the app, or that the app will be uninterrupted, timely, error-free, free of viruses, intrusion or other harmful components. 16. We may change, add or remove parts of this agreement or the app at any time. We'll notify you about major changes. If you don't agree with those changes, you should delete the app. By continuing to use the app after a change, you are indicating your acceptance of those changes. 17. We may terminate this agreement and cease providing the app (or any part of it) at any time in our discretion without notice. You may cease using or remove the app from your device at any time without notice to us. In order to use My Optus App, you must agree to our terms & conditions. 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