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 * PRODUCTS
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 * PRODUCTS
   
   MEDALLIA EXPERIENCE CLOUD
   
   Turn signals into action with the #1 Experience Platform
   
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 * Solutions
   
   Solutions
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Out-of-the-box industry solutions deployed in days
   
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THE #1 ENTERPRISE EXPERIENCE PLATFORM


FOR MISSION-CRITICAL INSIGHTS AND ACTION.

Request a Demo Watch Video



MEDALLIA NAMES JOE TYRRELL, CHIEF EXECUTIVE OFFICER

Medallia, global leader in experience management announces Joe Tyrrell as CEO.

Learn More


MEDALLIA LAUNCHES EXP NOW

Always-on, always-relevant. Medallia's On-Demand TV Network.

Watch Now


MEDALLIA’S 2022 GLOBAL IMPACT REPORT

Learn about our ESG commitments to our customers, employees, and communities.

Learn More


THE BEST BRANDS IN THE WORLD USE MEDALLIA. 

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, and digital behavior which is now mission
critical. 

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


LEADER IN PEOPLE-ORIENTED TEXT ANALYTICS

Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics
Platforms, Q2 2022


LEADER IN JOURNEY ORCHESTRATION PLATFORMS

Thunderhead Named a Leader in The Forrester Wave™: Journey Orchestration
Platforms, Q2 2022


READY TO GET STARTED?

Get a demo


English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Experience 101 Hub
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Integration Layer
 * Mobile
 * Pricing

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Careers

Copyright © 2023. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.



INTRODUCING EXP NOW

Medallia's On-Demand TV Network is an all-new channel with the insights you need
to create a seamless experience.

Watch Now

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