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PLATINUM RESPONSE – DISASTER RECOVERY SPECIALISTS

 * Home
 * About Us
   * Who Are We?
   * What Do We Offer?
   * Our Mission
   * Our Values
   * Why Choose Us?
   * Our Team
   * Major Events We Have Attended
   * Associations & Certifications
 * Services
   * Structural Drying & Water Damage Restoration
   * Fire Damage Restoration
   * Mould Damage Restoration
   * Sewage Clean-up
   * Trauma & Vandalism Clean-up
   * Rug & Carpet Cleaning
   * Make Safe & Boarding Up
   * Strip-outs & Floor Stripping
   * Builders Cleans
   * Pack-outs & Storage
 * Contact Us
 * 1300 763 783

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 * DISASTER RESTORATIONS
   
   Platinum Response is a total disaster restoration company. We offer 24/7
   emergency mitigation and restoration of damage caused by fire, smoke, water,
   wind, earthquake and all types of natural and man-made disasters.
   
   Learn more...
   


 * VEHICLE RESTORATIONS
   
   Coming soon...
   
   


 * MARINE SERVICES
   
   Coming soon...
   
   

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DISASTER RESTORATION SPECIALIST - PLATINUM RESPONSE - 1300 763 783




ABOUT US




THE BEGINNING...



James Laugesen and Belal Hijazi founded Platinum Response on the principles of
quality and excellence in 2011, and the company has been known for them ever
since. After working in the Disaster Restoration industry prior, James and Belal
saw an opportunity to use their skills and expertise to offer top of the line
service for an affordable price. They understand that people's dreams are tied
to their homes and businesses and that they needed an understanding and trusting
company that could provide a quick and seamless service.

Since 2011, Platinum Response has grown into a company with over 20 employees,
an office and warehouse facilities, a fleet of vehicles and large inventory of
equipment. We serve our clients with the same devotion to quality and excellence
that originally established Platinum Response, and we are proud to have become
the leading disaster restoration contractor in South East Queensland!




WHO ARE WE?




Platinum Response is a total disaster restoration company. We offer 24/7
emergency mitigation and restoration of damage caused by fire, smoke, water,
wind, earthquake and all types of natural and man-made disasters. As leaders in
the restoration field we offer services of the highest standard at extremely
competitive rates.

Our services include:

 * Disaster Restoration (both Commercial and Residential)
 * Flood/Water Damage Restoration
 * Structural Drying
 * Fire & Smoke Damage Restoration
 * Mould Remediation

 * Trauma, Vandalism & Graffiti restoration
 * Carpet & Rug Cleaning
 * Make-Safe & Boarding up services
 * Strip-outs & Floor Stripping

 * Sewage Clean-up
 * Sanitisation
 * Builders Final Cleans
 * Pack outs & Storage


WHAT DO WE OFFER?




24-HOUR EMERGENCY RESPONSE

HIGHLY TRAINED RESTORATION TECHNICIANS

A TRUSTED LEADER IN THE RESTORATION INDUSTRY

LOCALLY OWNED AND OPERATED




OUR MISSION



Our mission is to perform the highest level of restoration service at a fair and
competitive price. To ensure the longevity of our company through repeat and
referral business achieved by customer satisfaction in all areas, including
timeliness, attention to detail and service-minded attitudes. To maintain the
highest level of professionalism, integrity, honesty and fairness in our
relationships with our customers, suppliers and subcontractors.

To provide our employees with an honest and helpful working environment, that
encourages new ideas, new innovations and growth. Every employee individually
and collectively dedicates themselves to providing our customers with
exceptional workmanship, extraordinary service, and professional integrity. Our
commitment to this mission will allow Platinum Response to become a leader in
the Restoration industry.

We aim to be the most honest and ethical trade partner of choice. To provide
superior restoration services to the residential and commercial construction
industry.




OUR VALUES




HONESTY

We are an empowering, supportive organization that values our team members and
our relationships. We build teams with a sense of community that inspire and
motivate each other. We celebrate individual success and shared success.


INTEGRITY

We are honest, ethical and straightforward. We follow through on our
commitments.


RESULTS

Our success comes from our client’s success. We deliver value and results to our
clients by focusing first and foremost on their needs.





WHY CHOOSE PLATINUM RESPONSE?





AROUND THE CLOCK FAST RESPONSE

When it comes to water, fire and storm damage, we understand that time is of the
essence. We are available 24/7 and can immediately dispatch our team of experts
to your home or business during your time of need.


TRAINED EXPERTS IN THEIR FIELD

Our technicians are experts in their fields. They are highly trained and
experienced in all forms of disaster restoration such as storm and water damage,
fire and smoke damage, mould remediation, vandalism and sewerage clean-up.


CUTTING EDGE TECHNOLOGY

We pride ourselves on being industry leaders in disaster restoration. We use
cutting edge equipment and technology that allows us to repair and restore your
home quickly, professionally and affordably.
Our reporting system is top of the line. Information is gathered and collected
onsite with real time updates to our office and our customers. This means claims
are processed faster and our reports are accurate and detailed.




OUR TEAM




The Platinum Response team includes certified general contractors, water
restoration technicians, inventory specialists and applied microbial remediation
technicians. We have built a reputation for fast and efficient management of
insurance claims from contents inventory, drying, and board-up to
reconstruction. We provide round the clock emergency response.

James Laugesen & Belal Hijazi are directors and have a combined 25 Years’
experience in the restoration industry.



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