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Submitted URL: https://www.freshworks.com/freshdesk/lp/customer-support-software?utm_source=email-referral&utm_medium=email-referral&utm_c...
Effective URL: https://www.freshworks.com/freshdesk/lp/customer-support-software/?utm_source=email-referral&utm_medium=email-referral&utm_...
Submission: On October 17 via manual from US — Scanned from SG
Effective URL: https://www.freshworks.com/freshdesk/lp/customer-support-software/?utm_source=email-referral&utm_medium=email-referral&utm_...
Submission: On October 17 via manual from US — Scanned from SG
Form analysis 4 forms found in the DOM
<form id="lang-switch" action="">
<label for="language-selector-mobile" class="sr-only">Language:</label>
<select id="language-selector-mobile" class="lang-options">
<option value="English" lang="en-us" data-link="
"> English </option>
<option value="Deutsch" lang="de-de" data-link="
/de/lp/customer-support-software"> Deutsch </option>
<option value="Nederlands" lang="nl" data-link="
/nl"> Nederlands </option>
<option value="Français" lang="fr" data-link="
/fr/lp/customer-support-software"> Français </option>
<option value="Svenska" lang="sv-SE" data-link="
/se"> Svenska </option>
<option value="Español (España)" lang="es" data-link="
/es"> Español (España) </option>
<option value="Español (América Latina)" lang="es-latam" data-link="
/latam"> Español (América Latina) </option>
<option value="Português (Brasil)" lang="pt-br" data-link="
/br"> Português (Brasil) </option>
<option value="日本語" lang="ja" data-link="
/jp/lp/customer-support-software"> 日本語 </option>
<option value="한국어" lang="ko" data-link="
/ko/lp/customer-support-software"> 한국어 </option>
<option value="Italiano" lang="it" data-link="
/it"> Italiano </option>
<option value="简体中文" lang="zh-CN" data-link="
/cn"> 简体中文 </option>
<option value="ภาษาไทย" lang="th" data-link="
/th"> ภาษาไทย </option>
<option value="Tiếng Việt" lang="vi" data-link="
/vi"> Tiếng Việt </option>
<option value="Polski" lang="pl" data-link="
/pl"> Polski </option>
<option value="繁體中文" lang="zh-HK" data-link="
/hk"> 繁體中文 </option>
<option value="Türkçe" lang="tr" data-link="
/tr"> Türkçe </option>
<option value="Polski" data-link="https://freshdesk.com.pl">Polski</option>
<option value="Italiano" data-link="https://freshdesk.it">Italiano</option>
<option value="中文" data-link="https://freshdesk.hk">中文</option>
<option value="中文简" data-link="https://cn.freshdesk.com">中文简</option>
<option value="Pусский" data-link="https://freshdesk.ru">Pусский</option>
<option value="日本語" data-link="https://freshdesk.jp">日本語</option>
<option value="العربية" data-link="https://freshdesk.ae">العربية</option>
</select>
</form>https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container cssuite-bundle-signupform " id="form-32251442659405" data-redirect="https://www.freshworks.com/customer-service-suite/signup/thank-you" data-cloud-type="" data-plan-id="" data-product="fwcssuite"
data-redirect-spam="https://www.freshworks.com/customer-experience-suite/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
data-signup-url="https://aloha.freshworks.com/v2/signup/bundle/sales360"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/bundle/sales360","EU":"https://aloha-eu.freshworks.com/v2/signup/bundle/sales360","AU":"https://aloha-au.freshworks.com/v2/signup/bundle/sales360","IN":"https://aloha-in.freshworks.com/v2/signup/bundle/sales360"}"
data-signup-version="v2" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-marketplace-product="fmarketer" data-linked-accounts="true" novalidate="novalidate" data-gtm-vis-recent-on-screen6997353_313="620"
data-gtm-vis-first-on-screen6997353_313="620" data-gtm-vis-total-visible-time6997353_313="100" data-gtm-vis-has-fired6997353_313="1">
<input class="fm-list-id hide" name="fm-list-id" value="18000003445" aria-label="fm list id" aria-hidden="true">
<input style="display:none" class="fm-asset-id" value="5991301" aria-hidden="true" aria-label="fm asset id">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Sub Product" data-custom-db-value="Freshdesk Support Desk" data-custom-value="Freshdesk Support Desk" data-custom-type="static" aria-label="Sub Product" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-db-value="Freshdesk" data-custom-value="Freshdesk" data-custom-type="static" aria-label="Product" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-db-value="Trial Signup" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Source" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-db-value="Trial Signup" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Marketing Campaign" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign" data-custom-db-value="Trial Signup" data-custom-value="Trial Signup" data-custom-type="static" aria-label="Campaign" aria-hidden="true">
<input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign Date" data-custom-db-value="" data-custom-value="" data-custom-type="submission_date_var1" aria-label="Campaign Date" aria-hidden="true">
<fieldset role="none">
<div class="form-step-single inactive">
<div class="name-field-wrapper ">
<div class="name-field">
<div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
<input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
data-first-name-required="First name is required" id="first-name-166349546348706" aria-labelledby="first-name-166349546348706-label" aria-invalid="false" aria-errormessage="first-name-err-166349546348706" autocomplete="given-name"
data-html-injection-validate="">
<label id="first-name-166349546348706-label" class="form-placeholder" for="first-name-166349546348706">First name</label>
<div id="first-name-err-166349546348706" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
id="last-name-166349546348706" aria-labelledby="last-name-166349546348706-label" aria-invalid="false" aria-errormessage="last-name-err-166349546348706" autocomplete="family-name" data-html-injection-validate="">
<label id="last-name-166349546348706-label" class="form-placeholder" for="last-name-166349546348706">Last name</label>
<div id="last-name-err-166349546348706" class="error-wrapper" role="alert"></div>
</div>
</div>
</div>
<div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
<input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-166349546348706"
data-disable-prefill="false" aria-labelledby="email-166349546348706-label" aria-invalid="false" aria-errormessage="email-err-166349546348706" autocomplete="email" data-html-injection-validate="">
<label id="email-166349546348706-label" class="form-placeholder" for="email-166349546348706">Work email</label>
<div id="email-err-166349546348706" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
<input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-166349546348706" placeholder=" "
aria-labelledby="company-166349546348706-label" aria-invalid="false" aria-errormessage="company-err-166349546348706" data-html-injection-validate="">
<label id="company-166349546348706-label" class="form-placeholder" for="company-166349546348706">Company</label>
<div id="company-err-166349546348706" class="error-wrapper" role="alert"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
<input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-166349546348706" placeholder=" " aria-labelledby="phone-166349546348706-label" aria-invalid="false"
aria-errormessage="phone-err-166349546348706" data-html-injection-validate="">
<label id="phone-166349546348706-label" class="form-placeholder" for="phone-166349546348706">Phone no.</label>
<div id="phone-err-166349546348706" class="error-wrapper" role="alert"></div>
</div>
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
<fieldset role="none" class="">
<div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
<input type="submit" value="Sign up for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: none;">
<div class="gdpr form-field">
<div class="checkbox-wrapper">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-108636438431808"
checked="checked">
<div class="checkbox-control-indicator" aria-hidden="true"></div>
<span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
</label>
<div id="send_promotions-err-108636438431808" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="signup-terms">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</fieldset>
<fieldset role="none">
<div class="form-step-first form-step-second form-step-single">
<div class="hr data-center-line"></div>
<div id="dataCenter120518548885358">
<div id="data-center-text-label-dataCenter120518548885358" class="data-center-text align-center label-spacing" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">United States</b></p>
<a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter120518548885358"><b>Change</b></a>
</div>
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
<i class="icon-desk" aria-hidden="true"></i>
<select title="Location" id="dataCenter120518548885358-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter120518548885358-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter120518548885358-dropdown-err"
class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down" aria-hidden="true"></i>
<label id="dataCenter120518548885358-dropdown-label" class="form-placeholder placeholder-fix" for="dataCenter120518548885358-dropdown">Location</label>
<div id="dataCenter120518548885358-dropdown-err" class="error-wrapper" role="alert"></div>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter120518548885358';
dataCenter.init(dataCenterId, 'fdesk', 'cro_signup_experiment_form');
});
</script>
</div>
</fieldset>
</form>https://alfred.freshworks.com/v1/fd-failsafe
<form autocomplete="off" class="form-field-container fdesk-bundle-signupform " id="form-110333882783800" data-redirect="https://www.freshworks.com/freshdesk/signup/thank-you/" data-cloud-type="" data-plan-id="" data-product="fdesk"
data-redirect-spam="https://www.freshworks.com/freshdesk/signup/success/" action="https://alfred.freshworks.com/v1/fd-failsafe" data-spam-check-url="https://alfred.freshworks.com/v1/dark-knight"
data-signup-url="https://aloha.freshworks.com/v2/signup/bundle/support360"
data-signup-regions="{"US":"https://aloha.freshworks.com/v2/signup/bundle/support360","EU":"https://aloha-eu.freshworks.com/v2/signup/bundle/support360","AU":"https://aloha-au.freshworks.com/v2/signup/bundle/support360","IN":"https://aloha-in.freshworks.com/v2/signup/bundle/support360"}"
data-signup-version="v2" data-academy-registration-url="https://aloha.freshworks.com/v2/signup/bundle/support360" data-remind-path="https://freshsignup.freshdesk.com/search_user_domain.json" data-parent-modal="yes"
data-parent-modal-id="omnichannel-signup" data-marketplace-product="fmarketer" novalidate="novalidate">
<input class="fm-list-id hide" name="fm-list-id" value="18000003445" aria-label="fm list id" aria-hidden="true">
<input style="display:none" class="fm-asset-id" value="3496392" aria-hidden="true" aria-label="fm asset id">
<input type="hidden" class="custom-inputs type-freshmarketer" name="subproduct" data-custom-db-value="Freshdesk Omnichannel" data-custom-value="Freshdesk Omnichannel" data-custom-type="static" aria-label="subproduct" aria-hidden="true">
<fieldset role="none">
<div class="form-step-single inactive">
<div class="name-field-wrapper ">
<div class="name-field">
<div class="form-field"> <i class="icon-user" aria-hidden="true"></i>
<input type="text" title="First name" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required=""
data-first-name-required="First name is required" id="first-name-103544105381781" aria-labelledby="first-name-103544105381781-label" aria-invalid="false" aria-errormessage="first-name-err-103544105381781" autocomplete="given-name"
data-html-injection-validate="">
<label id="first-name-103544105381781-label" class="form-placeholder" for="first-name-103544105381781">First name</label>
<div id="first-name-err-103544105381781" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="name-field">
<div class="form-field">
<input type="text" title="Last name" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" required="" data-last-name-required="Last name is required"
id="last-name-103544105381781" aria-labelledby="last-name-103544105381781-label" aria-invalid="false" aria-errormessage="last-name-err-103544105381781" autocomplete="family-name" data-html-injection-validate="">
<label id="last-name-103544105381781-label" class="form-placeholder" for="last-name-103544105381781">Last name</label>
<div id="last-name-err-103544105381781" class="error-wrapper" role="alert"></div>
</div>
</div>
</div>
<div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
<input type="email" title="Work email" name="email" class="email-form" placeholder=" " required="" data-email-required="Email is required" data-email-invalid="Please enter a valid email address" id="email-103544105381781"
data-disable-prefill="false" aria-labelledby="email-103544105381781-label" aria-invalid="false" aria-errormessage="email-err-103544105381781" autocomplete="email" data-html-injection-validate="">
<label id="email-103544105381781-label" class="form-placeholder" for="email-103544105381781">Work email</label>
<div id="email-err-103544105381781" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="form-step-second form-step-single inactive">
<div class="form-field"> <i class="icon-company" aria-hidden="true"></i>
<input type="text" title="Company" name="company" class="company-form" data-company-min-length="Company should be minimum of 3 characters" required="" data-company-required="Company is required" id="company-103544105381781" placeholder=" "
aria-labelledby="company-103544105381781-label" aria-invalid="false" aria-errormessage="company-err-103544105381781" data-html-injection-validate="">
<label id="company-103544105381781-label" class="form-placeholder" for="company-103544105381781">Company</label>
<div id="company-err-103544105381781" class="error-wrapper" role="alert"></div>
</div>
<script>
var domainField = document.getElementsByClassName("form-field-domain");
if (domainField.length > 0) {
// Fdesk Domain field removal for all language users
domainField[0].parentElement.outerHTML = '';
}
</script>
<div class="form-field"> <i class="icon-mobile" aria-hidden="true"></i>
<input type="text" title="Phone no." name="phone" class="phone-form" data-phone-invalid="Only numbers and hyphen allowed" id="phone-103544105381781" placeholder=" " aria-labelledby="phone-103544105381781-label" aria-invalid="false"
aria-errormessage="phone-err-103544105381781" data-html-injection-validate="">
<label id="phone-103544105381781-label" class="form-placeholder" for="phone-103544105381781">Phone no.</label>
<div id="phone-err-103544105381781" class="error-wrapper" role="alert"></div>
</div>
</div>
</fieldset>
<input hidden="" data-err-provider="google" name="USER_CONSENT_FAILED" value="Please try again" aria-label="error provider" aria-hidden="true">
<input hidden="" data-err-provider="google" name="UNIDENTIFIED_FAILURE" value="Please try again" aria-label="error provider" aria-hidden="true">
<fieldset role="none" class="">
<div class="form-step-second form-step-single inactive" aria-hidden="true" tabindex="-1">
<div class="g-recaptcha" data-sitekey="6Lf_8hEUAAAAAA67Gs-xALQ4dguCFaiAbTtGNgYp"></div>
<div class="form-field recaptcha">
<input class="recaptcha-form" name="verify-captcha" data-recaptcha-error="Captcha has failed" value="" type="text" aria-label="verify captcha" data-html-injection-validate="">
<div class="error-wrapper"></div>
</div>
<input type="submit" value="Signup for free" class="button button-submit button--solid button--block ">
<div class="copy_write-text align-center">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
<div class="form-step-first form-step-second form-step-single">
<div class="eu-extra-info " style="display: none;">
<div class="gdpr form-field">
<div class="checkbox-wrapper">
<label class="checkbox-control cb col-sm-12 promotional-offers">
<input type="checkbox" class="cb-type" name="send_promotions" value="true" required="" data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-1697444350521"
checked="checked">
<div class="checkbox-control-indicator" aria-hidden="true"></div>
<span>I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) </span>
</label>
<div id="send_promotions-err-1697444350521" class="error-wrapper" role="alert"></div>
</div>
</div>
<div class="signup-terms">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</div>
<input type="hidden" class="google-jwt-token" aria-label="goole jwt token" aria-hidden="true" value="">
<div class="form-step-first">
<p class="sub-heading">or</p>
<div role="button" data-action="goto-step-single" class="button-element button--solid button--block">Sign up with email</div>
<div class="general-terms-privacy-text">
<p>By signing up, I accept the Freshworks <a href="https://freshworks.com/terms" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p>
</div>
</div>
</fieldset>
<fieldset role="none">
<div class="form-step-first form-step-second form-step-single">
<div class="hr data-center-line"></div>
<div id="dataCenter95056883629232">
<div id="data-center-text-label-dataCenter95056883629232" class="data-center-text align-center label-spacing" style="visibility: visible;">
<p>Your data will be located in <b data-nearest-center="">United States</b></p>
<a role="button" href="javascript:void(0)" data-center-link="" aria-labelledby="data-center-text-label-dataCenter95056883629232"><b>Change</b></a>
</div>
<div class="form-field field-dropdown fworks-custom-dropdown active" style="display:none;" aria-hidden="true" tabindex="-1">
<i class="icon-desk" aria-hidden="true"></i>
<select title="Location" id="dataCenter95056883629232-dropdown" name="data-center-dropdown" aria-labelledby="dataCenter95056883629232-dropdown-label" aria-invalid="false" aria-errormessage="dataCenter95056883629232-dropdown-err"
class="field-fix" style="opacity: 1;">
<option value="EU">Europe</option>
<option value="AU">Australia</option>
<option value="IN">India</option>
<option value="US">United States</option>
</select>
<i class="icon-arrow-down" aria-hidden="true"></i>
<label id="dataCenter95056883629232-dropdown-label" class="form-placeholder placeholder-fix" for="dataCenter95056883629232-dropdown">Location</label>
<div id="dataCenter95056883629232-dropdown-err" class="error-wrapper" role="alert"></div>
</div>
</div>
<script type="text/javascript">
FW.onLoad('data-center', function(dataCenter) {
var dataCenterId = '#dataCenter95056883629232';
dataCenter.init(dataCenterId, 'fdesk', 'cro_signup_experiment_form');
});
</script>
</div>
</fieldset>
</form>https://alfred.freshworks.com/v1/fd-failsafe
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<div class="form-field "> <i class="icon-email" aria-hidden="true"></i>
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</form>Text Content
___ Customer Service Suite * Language: English Deutsch Nederlands Français Svenska Español (España) Español (América Latina) Português (Brasil) 日本語 한국어 Italiano 简体中文 ภาษาไทย Tiếng Việt Polski 繁體中文 Türkçe Polski Italiano 中文 中文简 Pусский 日本語 العربية * FREE TRIAL CREATE BETTER CUSTOMER RELATIONSHIPS WITH THE HIGHEST-RATED CUSTOMER SUPPORT SOFTWARE BE WHERE YOUR CUSTOMERS ARE Provide personalized customer support on email, chat, phone, and social media right from a single platform from wherever you are - all you need is a laptop or a cellphone. OFFER SELF-SERVICE Publish a branded FAQ portal, set up bots and help widgets to help your customers and agents find answers instantly. GATHER INSIGHTS EFFORTLESSLY Keep tabs on team workload and performance with custom reports and dashboards that capture data in real-time. START YOUR FREE TRIAL START YOUR FREE TRIAL START YOUR FREE TRIAL START YOUR FREE TRIAL Change email Try again First name Last name Work email Company Phone no. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) By signing up, I accept the Freshworks Terms of Service and Privacy Notice. or Sign up with email By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Your data will be located in United States Change EuropeAustraliaIndiaUnited States Location THE FRESHWORKS CUSTOMER SERVICE SUITE IS DESIGNED TO BOOST AGENT-PRODUCTIVITY * Context-rich conversations * Effortless collaboration * Customizable reports CONTEXT-RICH CONVERSATIONS Convert customer issues from all channels into trackable tickets that you can resolve quicly. EFFORTLESS COLLABORATION Enable 1:1 or group discussions to collaborate within your team or across other teams. CUSTOMIZABLE REPORTS Customize and build your reports in the way you want them — with absolutely no coding and minimal effort. HERE'S WHY BUSINESSES PREFER THE CUSTOMER SERVICE SUITE EASY TO SET UP Set up your helpdesk in no time and start supporting your customer with ease. SIMPLE AND INTUITIVE UI The Suite makes it easy for your team to provide support with no distractions. TRANSPARENT PRICING Pricing plan available for teams of all sizes. Zero hidden charges or add-ons. SIGN UP FOR FREE DELIGHT CUSTOMERS ACROSS ANY CHANNEL With the Customer Service Suite you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel. * Engage on any channelDeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. * Boost your agent productivityCut down on manual and repetitive tasks using advanced automation rules, and empower your agents to solve complex queries and engage in meaningful work. * Boost efficiency with AIOur no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. DELIGHT CUSTOMERS ACROSS ANY CHANNEL With the Customer Service Suite you can easily offer great support on phone, chat, WhatsApp, social media, or any other support channel. ENGAGE ON ANY CHANNEL Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. BOOST YOUR AGENT PRODUCTIVITY Cut down on manual and repetitive tasks using advanced automation rules, and empower your agents to solve complex queries and engage in meaningful work. BOOST EFFICIENCY WITH AI Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload. sign up now INTERESTED IN EVALUATING FRESHWORKS CUSTOMER SERVICE SUITE? CHECK OUT OUR 100% TRANSPARENT PRICING PLANS FASTER RESOLUTION ON CONVERSATIONS, TICKETS, OR BOTH. GROWTH For fast growth $ 29 /agent/month, billed annually $35 /agent/month, billed monthly € 29 /agent/month, billed annually € 35 /agent/month, billed monthly £ 25 /agent/month, billed annually £ 30 /agent/month, billed monthly A$ 45 /agent/month, billed annually A$ 55 /agent/month, billed monthly ₹ 2,299 /agent/month, billed annually ₹ 2,799 /agent/month, billed monthly Start trial Omnichannel * Web widget * Messaging channels WhatsApp, Facebook Messenger, Instagram, Google's Business Messenger, LINE * Email Self-Service * Customer portal * Knowledge base * Chatbots Conversational Engagement * Unified agent inbox * Conversation switch * Proactive support journeys and campaigns Ticketing * Agent collision detection * Custom agent status Administrator Capabilities * Collaboration - Threads and tasks * Customizable contact, conversation and ticket properties Contacts and Account Management * Customer 360 - Contact events tracking and lifecycle Dashboard and Analytics * APIs - Report extraction, conversations, tickets * Reports - Curated and custom * Standard real-time dashboard Security and Privacy * Role-based access control * Single sign-on See more Hide details PROPOPULAR For high performance $ 69 /agent/month, billed annually $ 83 /agent/month, billed monthly € 69 /agent/month, billed annually € 83 /agent/month, billed monthly £ 55 /agent/month, billed annually £ 66 /agent/month, billed monthly A$ 105 /agent/month, billed annually A$ 126 /agent/month, billed monthly ₹ 5,499 /agent/month, billed annually ₹ 6,599 /agent/month, billed monthly Start trial Everything in Growth, plus: Omnichannel * Bring your own channel (BYOC) * Bring your own telephony (BYOT) Self-Service * Multilingual knowledge base * Article versioning * Full portal customization * Community forums Conversational Engagement * Multilingual conversations Ticketing * Ticket templates * Canned forms * Dynamic ticket fields (sections) * Advanced custom fields Contacts and Account Management * User targeting Administrator Capabilities * Multilingual CSAT * Business hours - Global, multiple, group specific * Assignment - Intelliassign, round robin, and load balanced * Multiple SLA policies * Parent-child ticketing * Dynamic email notifications * Multiple products * Collaborators * Custom objects Dashboard and Analytics * Custom real-time dashboards * Agent availability dashboard See more Hide details ENTERPRISE For enterprise-grade support $ 109 /agent/month, billed annually $ 131 /agent/month, billed monthly € 109 /agent/month, billed annually € 131 /agent/month, billed monthly £ 89 /agent/month, billed annually £ 107 /agent/month, billed monthly A$ 165 /agent/month, billed annually A$ 198 /agent/month, billed monthly ₹ 8,899 /agent/month, billed annually ₹ 10,679 /agent/month, billed monthly Start trial Everything in Pro, plus: Self-Service * Approval workflow * Flexible knowledge base hierarchy Ticketing * Agent shifts * Out of office scheduler Admininstrator Capabilities * Sandbox for ticketing * Audit logs * Skill based assignment Dashboard and Analytics * Custom object analytics Freddy AI * Email bot * Solution suggester * Auto-triage / Ticket field suggester * Assist bot for agents * Agent productivity - Summarisation, auto-completion, rephrase * Chatbots - Answer extraction from FAQs, variant generation * Thank you detector Security and Privacy * JWT authentication * Allowed domains * IP whitelisting * HIPAA * PCI compliance See more Hide details 500 Freshbots sessions at an account level included. TRUSTED BY 60,000+ CUSTOMERS WORLDWIDE “Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.” ROBERT EVERETT Director of IT Brandt “We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.” CHARLES COOPER Director, Technology Support Services Lesley University “Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.” PAUL SCHWARTZ Business Applications Coordinator Kern High School District “The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.” TYLER NACE Engineering and Design Services Manager Kiewit 1. 2. 3. 4. TRY THE SUITE Request Demo SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL SIGN UP FOR A 21 DAY FREE TRIAL 使用 Google 账号注册使用 Google 账号注册 Change email Try again First name Last name Work email Company Phone no. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) By signing up, I accept the Freshworks Terms of Service and Privacy Notice. or Sign up with email By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Your data will be located in United States Change EuropeAustraliaIndiaUnited States Location START YOUR FREE TRIAL START YOUR FREE TRIAL START YOUR FREE TRIAL START YOUR FREE TRIAL 使用 Google 账号注册使用 Google 账号注册 Change email Try again First name Last name Work email Company Phone no. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. (You can unsubscribe at any time.) By signing up, I accept the Freshworks Terms of Service and Privacy Notice. or Sign up with email By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Your data will be located in United States Change EuropeAustraliaIndiaUnited States Location Legal Privacy Notice Site Terms Cookie Policy Do Not Share My Personal Information Security Accessibility Unsubscribe Sitemap © 2023 Freshworks Inc. All Rights Reserved We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings. Accept Cookies Sorry, our deep-dive didn’t help. Please try a different search term. PRIVACY PREFERENCE CENTER YOUR PRIVACY YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. 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