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August 28, 2024


FREQUENTLY ASKED QUESTIONS


START AUTOMATED REMOVALS ON PENTESTER.COM

If you're ready to begin the process of removing your personal information from
the web, here's everything you need to know.

The cost for our Personal Plan is just $19. To get started:

 * Visit Pentester.com and run a free scan using your email address.
 * Create an account after viewing your scan results.
 * Once your account is set up, we’ll kick off a series of scans to identify
   where your information is exposed.

Please note that these initial scans may take a few days to complete. After
that, we'll automatically start the removal process on your behalf.

If you have any further questions or need assistance, feel free to reach out.
We're here to help!


CHECK SSN BREACH BY NATIONAL PUBLIC DATA

You can check by visiting npd.pentester.com and searching for your information.
Be sure to check previous States you may have lived in, other last names you may
have had, etc.


REMOVE INFORMATION FROM NPD.PENTESTER.COM

Thank you for contacting us regarding your data privacy.

To assist you in removing your information from our database at
npd.pentester.com, we kindly ask you to complete the following secure form:
https://forms.gle/z4JxEAyEKpr9nHRh7.

Completing this form will enable us to expedite the process efficiently.

Please be advised that while we can remove your data from our records, this
action will not extend to the original data sources or any other copies that may
exist publicly. We are only able to control and delete the information within
our own database.

If you have any questions or require further assistance, please do not hesitate
to contact us.


ADD OR UPDATE AN IDENTITY IN PENTESTER

Editing an Existing Identity:

 * Navigate to the 'targets' section found on the left-hand menu.
 * You'll be presented with a list of available identities. If it's your first
   time, you might only see one.
 * To make changes to an identity, locate the 'actions' column.
 * Click on the three dots icon. This will reveal a dropdown menu.
 * Choose 'edit' from the dropdown. This action allows you to update your
   identity details, ensuring that our system effectively tests all potential
   vulnerabilities associated with it.

Adding a New Identity: To introduce a fresh identity to our system, simply click
here. This will direct you to the appropriate form where you can input the
relevant details.


QUESTION: WHAT SHOULD I DO IF I PAID FOR A SUBSCRIPTION BUT DIDN'T GET A
CONFIRMATION EMAIL?

Answer: Check if your subscription is active. If it is, you can use your
registered email address to log in. If the problem persists, email
rick@pentester.com


WHAT TO DO IF YOUR SSN IS COMPROMISED

Here are the steps to take if your SSN has been compromised:

The cost for our Personal Plan is just $19. To get started:

 * Visit Pentester.com and run a free scan using your email address.
 * Create an account after viewing your scan results.
 * Once your account is set up, we’ll kick off a series of scans to identify
   where your information is exposed.

 1. Contact the Federal Trade Commission (FTC): You can report the incident to
    the FTC using the online complaint form on their website or by calling their
    toll-free hotline.
 2. File a Report with Local Police: You should also report the identity theft
    to your local police department.
 3. Place a Fraud Alert on Your Credit Reports: Contact one of the three major
    credit bureaus (Experian, Equifax, or TransUnion) to place a fraud alert on
    your credit reports.
 4. Consider a Credit Freeze: A credit freeze prevents potential creditors from
    accessing your credit report without your permission.
 5. Monitor Your Credit Reports: Keep an eye on your credit reports for any
    suspicious activity.
 6. File Your Taxes Early: If your SSN is compromised, an identity thief may use
    it to get a tax refund or a job.
 7. Consider an Identity Protection Service: There are companies that offer
    services to help you monitor your credit and other aspects of your identity.
 8. Review Your Social Security Earnings Statement: Create an account on the
    Social Security Administration's website to review your earnings statement.


WHEN DO DATA REMOVALS BEGIN?

As part of your subscription, we automatically remove your data from hundreds of
sources, including public breach sites. This process starts as soon as you
subscribe, so there's nothing extra you need to do—it’s all included.

How to Track the Process:

 * Digital Footprint View: We’ve made it easy to see what’s happening with your
   data removal. In your Digital Footprint view, you can track the progress in
   real-time.


ADD EMAILS OR ADDITIONAL INFORMATION

You can click 'edit' near your name and add additional information from that
view.


ADD SPOUSE OR ANOTHER PERSON TO YOUR PLAN

Great question! Please go to this link to add other people! The cost is $5 extra
per person. Thank you!


CANCEL ACCOUNT

I understand you’re looking to cancel your account, and I wanted to provide you
with the instructions. However, before you proceed, we strongly encourage you to
reconsider.

Pentester is actively identifying and removing your data from potentially
harmful sources, and opting out now will mean your information may resurface or
be exposed again in the future.

If you still wish to cancel, you can do so by following these steps:

 1. From your homepage, click on the Settings (top right corner).
 2. Select Plan and then choose Cancel.

If there's anything we could have done better, I’d love to hear your feedback.
Your input helps us improve our services for everyone.

Finally, I’d like to remind you of our newest feature—automated data removal
from across the web.

This is something that could really make a difference in protecting your
privacy. Staying with us ensures that you're continuously covered and can have
peace of mind knowing your information is secure.

Thank you for being a valued part of the Pentester community.


WHEN DO DATA REMOVALS BEGIN?

As part of your subscription, we remove your data from hundreds of sources,
including public breach sites. It all happens automatically and is included in
your subscription.

We recently released a whole new UI which brings transparency to this process
and simplifies everything for our users. Inside your Digital Footprint view, you
can track the progress, and if we need anything, you should see messages and
we'll send notifications for this.

In addition to that, if you want to use any of the tools like DarkWatch or
IdentityIQ, you can do that from the left sidebar in the "Tools" area.


HOW LONG DO DATA REMOVALS TAKE?

Great question! The data sources actually have 45 days to respond by law. With
that said, you will notice removals in weeks if not days. We are at the mercy of
the data source unfortunately, but are on it!


AFFILIATE PROGRAM FOR IT COMPANIES AND MSP

Yes, we do have options for MSPs. As an affiliate, you have two options:

 1. You can set up an account as a user on pentester.com, and add your clients
    under your master account. We charge $5 / target and the initial $49
    includes 1 target. From here, you can run reports on a specific client
    target, and charge them as you see fit. This has been a profitable option
    for Managed Service Providers, Web Development Companies, and Consultants.
    White-labeled reports are also available.
 2. If you prefer to forward people along to us where they will set up their own
    unique account for $49 + $5 / target then we can give you a promo code to
    share. This way they receive a small discount, but it will also allow us to
    track referrals. From there, we will offer the first month paid on any
    signup, and 10% of any future engagements with that client (manual testing,
    red team engagements, etc).


DATA REMOVAL OUTSIDE OF THE USA?

We are currently working on a data removal product specifically for people
outside of the USA. You should see that update in the next few weeks on your
digital footprint page. We'll also be rolling out some options for social media
removals.

The scans for your footprint will still run, social profiles will be identified,
you'll have access to all the normal tools in the system, and we will work on
removal from public breach sites, you just don't have the data removal available
at the moment. We're also working on updating the UI for now to make that more
transparent.


THAT IS NOT MY INFORMATION IN THE DASHBOARD!

Yes - within all of those listings, none of them are related to you at all? We
made a decision to not only remove profiles identified that contain all of your
information, but also profiles that may include some of your information. This
way, we are technically "over removing" as opposed to "under removing".

Does this make sense? It is a common issue, especially for those with common
names, but we are going to remove as much as possible.


MY SCAN HAS NOT COMPLETED

Thanks for your patience! While it can take a few days for the scan to start,
rest assured that we’re on it. If there’s any delay in completing the scan, our
system will automatically reinitiate it to ensure everything gets checked
thoroughly.

If you have any questions or need further assistance, we're here to help!

Was your question not answered?


PENTESTER

We are a cybersecurity technology platform that has sourced the tools, methods,
and techniques attackers use. Our system allows owners and operators to find
potential risks and exposures before attackers do.


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contact@pentester.com1-337-821-133720283 State Road 7, Suite 108Boca Raton,
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2024, All Rights Reserved.


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