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Submitted URL: http://clickemailmkt.itservice.com.co/ls/click?upn=sQeFRHC8aeOKqfwQBGlofPYBc4LFSl88WPG-2FxTQBTKX-2Fkc0K7UrDl-2FXJBLiE6BJwiA-2FV-2B1qLs...
Effective URL: https://certiprof.com/pages/help-desk-professional-certificate-hdpc?utm_campaign=duplicado_de_itil__help_desk&utm_medi...
Submission: On May 12 via api from US — Scanned from DE

Form analysis 5 forms found in the DOM

GET /search

<form action="/search" method="get" class="search-form search-form-header header text-center" role="search" novalidate="novalidate" style="position: relative;">
  <input type="hidden" name="options[unavailable_products]" value="show">
  <input type="hidden" name="options[prefix]" value="last">
  <input name="q" type="text" class="search-field" placeholder="Search..." aria-label="Search..." autocomplete="off">
  <ul class="search-results inline text-left unformatted" style="position: absolute; left: 0px; display: none;"></ul>
</form>

GET /search

<form action="/search" method="get" class="search-form search-form-header header text-center" role="search" novalidate="novalidate" style="position: relative;">
  <input type="hidden" name="options[unavailable_products]" value="show">
  <input type="hidden" name="options[prefix]" value="last">
  <input name="q" type="text" class="search-field" placeholder="Search..." aria-label="Search..." autocomplete="off">
  <ul class="search-results inline text-left unformatted" style="position: absolute; left: 0px; display: none;"></ul>
</form>

POST /cart/add

<form method="post" action="/cart/add" id="" accept-charset="UTF-8" class="AddToCartForm " enctype="multipart/form-data" data-productid="7620340285694" novalidate="novalidate"><input type="hidden" name="form_type" value="product"><input type="hidden"
    name="utf8" value="✓"><input name="id" type="hidden" value="42615781916926" data-productid="7620340285694" data-value="42615781916926">
  <div data-index="1" class="item-content">
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      <div class="module gf_module-center gf_module-center-lg gf_module--md gf_module--sm gf_module--xs" data-effect="default" data-pid="7620340285694" data-image-type="variant" data-default-variant="" data-select-text="" data-zoom-level="1.2"
        data-ori-size="1024x1024" data-displaytype="percentage" data-displayunit="%" data-badgemod="0">
        <a href="/products/help-desk-professional-certificate-hdpc" class="img-holder"><div class="gf_product-badge-anchor gf_pb_top-right hide"><div class="gf_badge-text-wrap gf_pb_sheild"><span><span>Sale Off </span></span></div></div><img class="gf_product-image gf_featured-image gf_lazyload gf_lazyloaded gf_lazyload_done" src="//cdn.shopify.com/s/files/1/0299/9215/7283/products/Help-Desk-Manager_480x480.png?v=1648671547" data-zoom="//cdn.shopify.com/s/files/1/0299/9215/7283/products/Help-Desk-Manager_2048x2048.png?v=1648671547" alt="Help Desk Professional Certificate - (HDPC)" natural-width="600" natural-height="600" data-width="60%" data-height="auto" style="width: 60%; height: auto" data-lg-size="1024x1024" data-lazy-loaded="480"></a>
        <div class="gf_image-loading-wrap">
          <div class="gf_image-loading">
            <div></div>
            <div></div>
            <div></div>
            <div></div>
          </div>
        </div>
      </div>
    </div>
    <div class="module-wrap" id="m-1649340195585-1" data-id="1649340195585-1" data-label="(P) Title">
      <div class="module gf_module-center gf_module-center-lg gf_module--md gf_module--sm gf_module--xs " data-pid="7620340285694">
        <h3 itemprop="name" class="product-single__title"><a href="/products/help-desk-professional-certificate-hdpc" class="gf_product-title">Help Desk Professional Certificate - (HDPC)</a></h3>
      </div>
    </div>
    <div class="module-wrap" id="m-1649340195585-2" data-id="1649340195585-2" data-label="(P) Price">
      <div class="module gf_module-center gf_module-center-lg gf_module--md gf_module--sm gf_module--xs " data-pid="7620340285694" data-round-decimals="0" data-round-to="99">
        <div class="gf_product-prices" data-oldformat="USD ${{amount}}" data-oldcurrency="USD"><span class="gf_product-compare-price money" style="margin-right: 5px!important;" itemprop="price" data-price-compare-at="" data-price="150.00">USD
            $150.00</span><span class="gf_product-price money" itemprop="price" data-price="100.00">USD $100.00</span></div>
      </div>
    </div>
    <div data-label="Button" data-key="button" data-atomgroup="element" id="e-1649341168454" class="element-wrap" data-icon="gpicon-gpicon-button" data-ver="1.0" data-id="1649341168454" style="">
      <div class="elm gf-elm-center gf-elm-center-lg gf-elm-center-md gf-elm-center-sm gf-elm-center-xs" data-stretch-lg="0">
        <a class="button btn gf_button" href="https://certiprof.myshopify.com/cart/42615781916926:1?channel=buy_button" target="_blank" data-scroll-speed="2000" data-exc=""><span>Buy Now</span></a></div>
    </div>
  </div>
  <div class="gf_clearfix"></div>
  <script type="text/plain" class="product-json" id="product-json7620340285694">
    {"id":7620340285694,"title":"Help Desk Professional Certificate - (HDPC)","handle":"help-desk-professional-certificate-hdpc","description":"\u003ch2\u003e\u003cspan\u003eBecome a Help Desk Professional Certificate.\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eHelp Desk Professional Certificate.\u003c\/span\u003e is available to take or re-take online, via CertiProf’s Examination Center.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe exam format is as follows:\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e• Multiple choice\u003cbr\u003e• 40 questions\u003cbr\u003e• 32 marks required to pass – 80%\u003cbr\u003e• 60 minutes duration\u003cbr\u003e• Closed book.\u003c\/p\u003e\n\u003cp\u003e\u003cb data-stringify-type=\"bold\"\u003e\u003ci data-stringify-type=\"italic\"\u003eYou will have two attempts within 180 calendar days after you receive your initial welcome email to pass the test at no cost.\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003ePlease read the following carefully before proceeding:\u003c\/p\u003e\n\u003cp\u003e• You may take the exam immediately or within 6 months from payment date.\u003cbr\u003e• Once the exam is purchased and taken you won’t be eligible for a refund.\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eThe following browsers are supported:\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e• Internet Explorer – All Versions\u003cbr\u003e• Google Chrome – All Versions\u003c\/p\u003e","published_at":"2022-04-07T09:06:32-04:00","created_at":"2022-03-30T16:09:17-04:00","vendor":"CertiProf","type":"Exam","tags":["Exam"],"price":10000,"price_min":10000,"price_max":10000,"available":true,"price_varies":false,"compare_at_price":15000,"compare_at_price_min":15000,"compare_at_price_max":15000,"compare_at_price_varies":false,"variants":[{"id":42615781916926,"title":"Spanish","option1":"Spanish","option2":null,"option3":null,"sku":"","requires_shipping":false,"taxable":false,"featured_image":null,"available":true,"name":"Help Desk Professional Certificate - (HDPC) - Spanish","public_title":"Spanish","options":["Spanish"],"price":10000,"weight":0,"compare_at_price":15000,"inventory_management":null,"barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/0299\/9215\/7283\/products\/Help-Desk-Manager.png?v=1648671547"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/0299\/9215\/7283\/products\/Help-Desk-Manager.png?v=1648671547","options":["Language"],"media":[{"alt":null,"id":29607748829438,"position":1,"preview_image":{"aspect_ratio":1.0,"height":600,"width":600,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0299\/9215\/7283\/products\/Help-Desk-Manager.png?v=1648671547"},"aspect_ratio":1.0,"height":600,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/0299\/9215\/7283\/products\/Help-Desk-Manager.png?v=1648671547","width":600}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003e\u003cspan\u003eBecome a Help Desk Professional Certificate.\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eHelp Desk Professional Certificate.\u003c\/span\u003e is available to take or re-take online, via CertiProf’s Examination Center.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe exam format is as follows:\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e• Multiple choice\u003cbr\u003e• 40 questions\u003cbr\u003e• 32 marks required to pass – 80%\u003cbr\u003e• 60 minutes duration\u003cbr\u003e• Closed book.\u003c\/p\u003e\n\u003cp\u003e\u003cb data-stringify-type=\"bold\"\u003e\u003ci data-stringify-type=\"italic\"\u003eYou will have two attempts within 180 calendar days after you receive your initial welcome email to pass the test at no cost.\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eIMPORTANT\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003ePlease read the following carefully before proceeding:\u003c\/p\u003e\n\u003cp\u003e• You may take the exam immediately or within 6 months from payment date.\u003cbr\u003e• Once the exam is purchased and taken you won’t be eligible for a refund.\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eThe following browsers are supported:\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e• Internet Explorer – All Versions\u003cbr\u003e• Google Chrome – All Versions\u003c\/p\u003e"}
  </script>
</form>

POST /contact#newsletter_form

<form method="post" action="/contact#newsletter_form" id="newsletter_form" accept-charset="UTF-8" class="newsletter_form" novalidate="novalidate"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
  <input type="hidden" name="contact[tags]" value="newsletter">
  <span class="form no-label">
    <input type="email" value="" placeholder="peter@email.com" name="contact[email]" id="Email" class="required email" autocorrect="off" autocapitalize="off">
  </span>
  <span>
    <input type="submit" value="Join" name="subscribe" id="Subscribe" class="btn button auto-full-width">
  </span>
</form>

Name: omnisend-form — 

<form class="soundest-form-image-right-form" aria-labelledby="soundest_header_label" name="omnisend-form">
  <div class="soundest-form-image-right-headline" id="soundest_header_label" aria-level="2">Be the first one to hear about our news</div>
  <div class="soundest-form-image-right-separator">
    <div class="soundest-form-image-right-separator-inner"></div>
  </div>
  <div class="soundest-form-image-right-second-headline" aria-level="3">Get our newsletter &amp; save!</div>
  <div id="soundest-form-image-right-field-wgPQE98WayeFiCoXky5otC3g3DejO9CjHfRc-container" class="soundest-form-image-right-field-container"> <input id="soundest-form-image-right-field-wgPQE98WayeFiCoXky5otC3g3DejO9CjHfRc"
      class="soundest-form-image-right-field" type="text" name="omnisend-name" placeholder="Enter your first name" tabindex="0" aria-label="Enter your first name" aria-autocomplete="none" autocomplete="off">
    <div class="soundest-form-image-right-field-inline-error-invalid soundest-form-image-right-hidden" role="alert">Email is incorrect!</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-email-empty" role="alert">Enter your email</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-name-empty" role="alert">Enter your first name</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-surname-empty" role="alert">Enter your last name</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-city-empty" role="alert">Enter your city</div>
  </div>
  <div id="soundest-form-image-right-field-1m6Got2OARxedJrp75BuJMT73zaX8O95FkUc-container" class="soundest-form-image-right-field-container"> <input id="soundest-form-image-right-field-1m6Got2OARxedJrp75BuJMT73zaX8O95FkUc"
      class="soundest-form-image-right-field" type="email" name="omnisend-email" placeholder="Enter your email" tabindex="0" aria-label="Enter your email" aria-autocomplete="none" autocomplete="off">
    <div class="soundest-form-image-right-field-inline-error-invalid soundest-form-image-right-hidden" role="alert">Email is incorrect!</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-email-empty" role="alert">Enter your email</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-name-empty" role="alert">Enter your first name</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-surname-empty" role="alert">Enter your last name</div>
    <div class="soundest-form-image-right-field-inline-error-empty soundest-form-image-right-hidden soundest-form-image-right-city-empty" role="alert">Enter your city</div>
  </div>
  <div class="soundest-form-image-right-error-empty soundest-form-image-right-hidden" role="alert">Please fill in all required form fields!</div>
  <div class="soundest-form-image-right-error-unexpected soundest-form-image-right-hidden" role="alert">Something went wrong!</div><input class="soundest-form-image-right-submit" type="submit" value="GET IN TOUCH" tabindex="0">
</form>

Text Content

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Sale Off



HELP DESK PROFESSIONAL CERTIFICATE - (HDPC)

USD $150.00USD $100.00
Buy Now



HELP DESK PROFESSIONAL CERTIFICATE – HDPC™


The CertiProf® Help Desk Professional Certificate - HDPC™ is a micro-credential
that stands out for organizations and individuals as part of adopting good
practices in the IT support industry.
The program's content includes management skills, financial management, soft
skills, techniques, and technical assistance service tools, among others.
Thanks to the Help Desk Professional Certificate – HDPC™, candidates will
improve customers' satisfaction by adopting service components of professional
assistance, learn how to standardize and use applications to enhance better
practices for IT, support peers with knowledge in the appropriate management of
Help Desk techniques, and have a clear understanding of the importance of a Help
Desk professional.











LEARNING OBJETIVES

 * Understand the difference between Help Desk and Service Desk

 * Understand the importance of implementing a Help Desk such as SPOC

 * Understand the importance of having a clear comprehension of the Help Desk
   goal by using BSPC™

 * Understand the characteristics and components of a professional Help Desk

 * Determine the basic skills needed to be involved in Help Desk

 * Analyze and understand the relationships with the IT Service management
   process

 * Understand the projects and financial aspects associated with a Service Desk

 * Understand the aspects of leadership, service marketing, and team development

 * Determine the current and desired state of maturity of a Help Desk

 * Obtain the ability to determine the necessary tools for an excellent
   operation of Help Desk

 * Increase Help Desk practices with the market tendencies such as COBIT, ITIL,
   Agile, Kanban, DevOps, among others

 * Understand the performance measuring tools associated to Help Desk and
   continuous improvement service theories




INTENDED AUDIENCE

Any person interested in expanding their knowledge in Help Desk, whether new to
the subject, experienced, team managers, or supervisors. 




EXAM DETAILS

- Format: Multiple choice
- Questions: 40
- Open Book: No
- Language: Spanish
- Pass Score: 32/40 or 80%
- Duration: 60 minutes
- Delivery: This examination is available Online
- Supervised: It will be at the Partner’s discretion


CERTIFICATION DETAILS

- Certification Type: Professional

- Certification Code: HDPC™


PREREQUISITES

There are no formal prerequisites for this certification.








START YOUR ONLINE EXAM!

Spanish (ES)




MEMBERSHIPS



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