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 * pop up ads taking over screen

U

USER_1A5BE8



Visitor

 • 

1 Message

Sunday, April 24th, 2022 12:27 AM

Closed





POP UP ADS TAKING OVER SCREEN

These pop ups suddenly began taking over screen. The first one is "dear xifinity
customer..." Attemting to back out of it goes to a repeating cycle of screens
.....

I cannot find anything about this on any other forum. I have not added any
software nor visit suspicious sites. This is fairly new thing happening. I would
like to know if anyone has any answers. 


Question

 • 

Updated 

2 years ago

7.7K

2

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2 out of 3 users found this helpful.

 * Responses
   
   

BRUCEW

+55 more

Gold Problem Solver

 • 

25.9K Messages

2 years ago




> These pop ups suddenly began taking over screen ...

It sounds like you have a browser hijacker at work, although it could be some
other kind of malware. Suggest you check in with
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/.



There are lots of similar images of this scam, for example this one that was
posted on Reddit:
https://preview.redd.it/f0w24ol62wx71.jpg?width=960&crop=smart&auto=webp&s=ea73fc7975c7cdd70e2d4e87dadbbda580a2fbf6.



(edited)

0

1



CCELIZABETH

+18 more

Problem Solver

 • 

908 Messages

2 years ago




Hello @user_1a5be8. Thank you for your post! Suspicious pop-ups can certainly be
alarming and potentially harmful if clicked on. You are right to be
cautious. @BruceW gave you some great advice to get a handle on these.

 

I also suggest reaching out to our amazing Customer Security Assurance (CSA)
Team just to be safe. Our CSA Team comprises our top security experts who make
sure you have a safe online experience. These security professionals handle
issues like unexplained data usage, phishing, spam, infected computers (often
called bots), online fraud and other security issues. Customer Security
Assurance can be reached at 1-888-565-4329 and their hours of operation are 6:00
AM - 2:00 AM ET/Seven days a week.

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