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VERINT DIGITAL AND VOICE CONTAINMENT BOTS

Deliver personalized self-service experiences over any digital or voice channel
to effectively contain customer inquiries and reduce agent workload. 

 * Get A Demo

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Customer Success Stories


PROVIDE BETTER SELF-SERVICE OUTCOMES ACROSS YOUR ORGANIZATION

 * Deliver seamless self-service at scale
 * Continuous omnichannel service
 * Reduce operational costs
 * Improve agent efficiency

 * Deliver seamless self-service at scale
   
   
   DELIVER SEAMLESS SELF-SERVICE AT SCALE
   
   
   
   Verint’s Digital and Voice Containment Bots help you scale to meet rising
   customer expectations. This AI-powered bot delivers personalized self-service
   experiences through all channels, including digital and voice, to effectively
   resolve and contain customer inquiries and reduce the volume of calls to your
   contact center.
   
   
   
   
 * Continuous omnichannel service
   
   
   CONTINUOUS OMNICHANNEL SERVICE
   
   
   
   The Verint Digital and Voice Containment Bots are always on, even when your
   contact center might not be. It can interact with customers on their digital
   or voice channel of choice for 24/7 real-time support. And while they might
   operate asynchronously from the contact center, our digital and voice bots
   collect context and conversational data in case the issue needs to be quickly
   escalated to a live agent.
   
   
   
   
 * Reduce operational costs
   
   
   REDUCE OPERATIONAL COSTS
   
   
   
   As you know, every inquiry to your contact center costs money. Verint
   Containment Bots allow you to reduce the number of interactions handled or
   escalated by agents by providing AI-powered self-service. Your agents are
   still there when they’re needed for a true human touch, but in the end,
   you’re likely to see significant contact center savings—and your agents will
   become experts at handling the complex requests that matter most to
   customers. 
   
   
   
   
 * Improve agent efficiency
   
   
   IMPROVE AGENT EFFICIENCY
   
   
   
   By automating routine and repetitive tasks, the Verint Containment Bots allow
   your agents to focus on higher-value tasks that truly require their
   expertise. If an agent is truly needed to handle complex requests, Verint
   Containment Bots can gather interaction context and customer information to
   warmly hand the issue to the agent so that the customer does not need to
   repeat information, which reduces the average handling time. 
   
   
   
   


DRIVE AI BUSINESS OUTCOMES WITH VERINT IVA, NOW

Increase Containment Rates

Deliver personalized self-service experiences over your voice or
digital channels to effectively contain customer inquiries and reduce agent
workload, continuously improving effectiveness through AI. 

Improve First-Contact Resolution

AI-powered routing uses contextual data to intelligently distribute interactions
to the right resource at the right time, regardless of channel, improving
customer and agent experience and FCR.

Get A Demo



BOTS BUILT BETTER 

The Verint Digital and Voice Containment Bots are built on industry-leading
conversational AI that’s trained on over two decades’ of rich customer
engagement data.  

This enables the bots to come with pre-packaged, industry-specific natural
language understanding (NLU) models. Backed by a world-class dataset and and
generative AI, these models detect highly accurate customer intents and generate
personalized responses that assist your customers from day one of deployment. 

The bots also train on your unique engagement data to continuously improve and
provide relevant, correct responses, regardless of complexity or specificity to
your business. 

Watch the Video




DEPLOY SPECIALIZED BOTS ACROSS THE ENTERPRISE WITH VERINT OPEN PLATFORM 

The Verint Open Platform makes it easy to deploy specialized bots that help
drive CX automation. Each bot performs one specific task, and is injected
directly into your workflows, putting AI at your fingertips. 

These bots are powered by Verint Da Vinci AI. Verint future-proofs your AI
investment with an open approach that can keep pace with the rapid innovation in
the industry. Our AI-powered bots are continually trained on your unique
engagement data to drive the best results for your business. 

Learn more about Verint specialized bots



RECOMMENDED VERINT DIGITAL ENGAGEMENT RESOURCES

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BUILD MODERN CHATBOTS: HOW IVA STUDIO DELIVERS POWERFUL VIRTUAL ASSISTANTS

In this webinar, meet the new Verint IVA Studio, where our experts will walk you
through our bot-building environment...
Webinar


THE POWER OF CX AUTOMATION

Watch this webinar to see how the Verint Containment Bot and Interaction Wrap-Up
Bots help companies tackle their contact center challenges.
Webinar


HOW CONVERSATIONAL AI DRIVES CX AUTOMATION IN VERINT OPEN CCAAS

Watch this session now on-demand to learn more about how Verint Open CCaaS can
transform your approach to customer...
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GOOD BOT, BAD BOT: THE THREE KEY FACTORS FOR EFFECTIVE CHATBOT CUSTOMER
EXPERIENCES

You can tell a good chatbot from a bad one. Here's how.
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A BOT FOR EVERY WORKFLOW: HOW AI AND DATA DRIVE CX AUTOMATION IN VERINT OPEN
CCAAS

Watch this session to learn how Verint’s bots can help you achieve the business
outcomes that matter to you...
Webinar



CONTACT US ABOUT THE VERINT CONTAINMENT BOT

Get a Demo


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