www.proximus.be
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Submitted URL: https://proximus.link/IQWydQII83Iz
Effective URL: https://www.proximus.be/support/en/id_cr_contact/personal/support/contact-our-customer-service.html?v1=shorturl&v2=helpc...
Submission: On April 04 via api from BE — Scanned from DE
Effective URL: https://www.proximus.be/support/en/id_cr_contact/personal/support/contact-our-customer-service.html?v1=shorturl&v2=helpc...
Submission: On April 04 via api from BE — Scanned from DE
Form analysis 1 forms found in the DOM
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<input type="search" id="headerSearchInput" name="search" autocomplete="on" placeholder="Your keyword" aria-owns="ac-headerSearchResults" aria-activedescendant="">
<label class="rs-form-label" for="headerSearchInput">What are you looking for?</label>
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<div class="rs-form-btn">
<button type="submit" class="rs-btn " title="Search"><i class="icon-Search" aria-hidden="true"></i></button>
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</form>Text Content
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Or check the other frequently asked questions.
--------------------------------------------------------------------------------
Still not helped? Call us:
From Belgium:
0800 55 800
0800 55 800
From abroad:
+32 475 15 60 30
+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and
Proximus Assistant, your new digital buddy, will either direct you to the most
qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if
you wish .
For the best experience, it's best to have your line and customer number at
hand. Are you calling for an administrative question? Then also have the last 4
digits ready of the bank account number with which you pay Proximus payment
statement.
Find out more
Our colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 10 PM
Weekend: from 9 AM till 10 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the
answer easily on our website:
* Check your outstanding balance
* Modify the type of bill for your mobile number
* Set up direct debit
* See an overview of your bills
* Consult your usage
* Is your bill higher than expected?
* What happens if you don't pay on time?
* A question about your bill, payment statement or usage?
* Pay-for calls, pay-for text messages and services by third parties
Or check the other questions about bills.
--------------------------------------------------------------------------------
Still not helped? Call us:
From Belgium:
0800 55 800
0800 55 800
From abroad:
+32 475 15 60 30
+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and
Proximus Assistant, your new digital buddy, will either direct you to the most
qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if
you wish.
For the best experience, it's best to have your line and customer number at
hand. Are you calling for an administrative question? Then also have the last 4
digits ready of the bank account number with which you pay Proximus payment
statement.
Find out more
Our colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM (till 6:30 PM for payments)
Saturday: from 9 AM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the
answer easily on our website:
* Help needed to choose the right pack?
* All promos for mobile phones. With or without subscription
* Find the Flex subscription that matches your needs
* Moving or renovating? Find out what to do for your Proximus products
* Would you like to activate a TV option?
--------------------------------------------------------------------------------
Still not helped? Call us
From Belgium:
0800 55 800
0800 55 800
From abroad:
+32 475 15 60 30
+32 475 15 60 30
Proximus Assistant welcomes you 24/7
No more waiting lines or complex welcome menus, simply state your question and
Proximus Assistant, your new digital buddy, will either direct you to the most
qualified person or help you directly.
During our service hours you can always ask to speak to one of our colleagues if
you wish.
For the best experience, it's best to have your line and customer number at
hand. Are you calling for an administrative question? Then also have the last 4
digits ready of the bank account number with which you pay Proximus payment
statement.
Find out more
Our colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM
Saturday: from 9 PM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
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Boulevard du Roi Albert II, 27 - B-1030 Brussels.
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employeesSelf-employed and businesses up to 200 employeesBusinesses as from 200
employeesYou can find both your line and customer number on your Proximus
payment statement.You can find both your line and customer number on your
Proximus payment statement.You can find both your line and customer number on
your Proximus payment statement.Proximus+ (New window)Pickx (New window)Banx
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ABOUT COOKIES ON THIS SITE
Proximus installs cookies to analyse the use of its websites, to improve your
browsing experience and to better tailor the content and the advertisements on
its websites to your interests. Partners with whom Proximus collaborates can
also install advertising cookies via the Proximus websites in order to show you
advertisements that may be relevant to you on other websites and social media.
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analytical cookies make it possible to analyse traffic on Proximus websites.
These cookies are purely statistical. They enable Proximus to analyse the use of
its website by, for example, quantifying visits to the site, determining whether
there are perfomance issues or bottlenecks, etc. This information helps us to
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functionalities: "Remember login information and provide a secure
login","Remember your shopping cart for a few hours"," Traffic analysis to
optimize the functions of the site","Analyse site usage to provide more relevant
content"
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Personalized Proximus offers and experience
Other cookies allow for a more personalized experience on our websites. Thanks
to these cookies, Proximus is able to optimize your journey by displaying
relevant information and offers on all the Proximus websites. For instance,
Proximus uses your navigation behaviour to offer you marketing messages about
our products or services based on your interests. These cookies are fully
controlled by Proximus so that none of the information collected is ever passed
on to third parties other than our data processors acting on our behalf. The
installation of these cookies is subject to your consent. You can deactivate
them at any time. If you consent to the use of these cookies and you are a
Proximus customer, your customer data (i.e. address, age interests, order
history) can be used to determine the best suited Proximus online ad to display
for you, unless you opted-out from the use of your personal data for direct
marketing purposes. For more information please see our privacy policy. Examples
of authorised functionalities: "Provide Proximus offers based on your
interests","Matching of your customer data with cookie data for advertising on
our websites","Provide commercial offers based on your navigation behaviour"
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content. In order to guarantee the highest level of protection, Proximus decided
to submit the placement of these cookies to your consent. Therefore, if this
level is not selected, some content like video, maps, social media feeds or
sounds can be blocked. Examples of authorised functionalities: "Allows you to
play specific content like videos, sounds hosted on third party
sites","Authorizes third parties to provide tools for sharing content on social
networks"
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PROXIMUS AND THIRD PARTIES TO DISPLAY TARGETED ADVERTISEMENTS
Proximus and third parties to display targeted advertisements
These are used in order to allow Proximus to show you advertisements that are
relevant to your interests, in relation both to the company’s own products and
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objected to the use of your details for direct marketing purposes. They are also
used to allow both Proximus and third parties to show you advertisements that
are relevant to your interests for third-party advertisers on both Proximus and
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Proximus customer, your customer details will be used (e.g. address, age, your
interests, order history, etc.) provided that you have previously consented to
the use of your details for the purposes of personalised advertisements on the
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Proximus shares data from cookies here. Examples of functionalities that are
permitted: "Providing targeted advertisements on non-Proximus websites and
social media based upon the products you have browsed while visiting our
website","Allowing third parties to provide you with targeted advertisements on
both Proximus and non-Proximus websites","Excluding you from our digital
campaigns because you have already purchased the product"
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